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Fake Google Chrome Running Multiple Processes in Task Manager

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10 replies to this topic

#1 arcticshawn


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Posted 07 October 2014 - 04:38 PM

Hello -

A customer of mine brought their personal laptop to me to look into why large amounts of data are being used up on their Verizon Hotspot.  This is a Windows 7 Home Premium laptop.  I ran multiple virus scans including ComboFix and Malwarebytes that returned zero results.  I then noticed in Task Manager that there were multiple processes running that belonged to Google Chrome.  I then verified that Chrome is not even installed.  I found the running .exe file in the \userprofile\appdata\locallow\Google directory.  Rebooted into 'Safe Mode' and then removed the folder and then scanned the registry for the same .exe name and removed them as well.  I then restarted the pc and the files reappeared, this time in the Adobe directory rather than Google.  I repeated the steps above with the same results.  Would you please help me with removing this virus?  Thank you.

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#2 B-boy/StyLe/


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Posted 09 October 2014 - 05:08 AM

Hello! Welcome to BleepingComputer Forums! :welcome:
My name is Georgi and and I will be helping you with your computer problems.

Before we begin, please note the following:

  • I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The logs can take some time to research, so please be patient with me.
  • Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
  • Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
  • Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.



Please download the latest version of Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
  • I will reply back later today since I am at work right now.






#3 arcticshawn

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Posted 09 October 2014 - 12:04 PM

Thank you for your help.  Here are the attached logs from the FarBar Recovery Tool Scan.  Please let me know if you need me to check anything else for you.  I look forward to your response.

Attached Files

#4 B-boy/StyLe/


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Posted 10 October 2014 - 06:59 AM



Please download the following file => and save it to the Desktop.
NOTE. It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt). Please post it to your reply.







#5 arcticshawn

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Posted 10 October 2014 - 12:02 PM

Hello - Thank you for the FixList.txt file.  I ran FRST as you instructed and am attaching the FixLog.txt file here.  I look forward to hearing back from you after you review the log.  Have a good day.

Attached Files

#6 B-boy/StyLe/


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Posted 11 October 2014 - 09:31 AM



Good. The infection seems to be removed. How are things now?


If you don't mind, I want to make sure there is nothing lurking on the system so just in case I want you to go through these steps:


The most of them should take no more than 5 minutes each (but the time they take to complete can vary depending on the size of your hard and the speed of your computer).





  • Please download RKill by Grinler from the link below and save it to your desktop.

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply.
  • A log pops up at the end of the run. This log file is located at C:\rkill.log.
  • Please post the log in your next reply.






  • Please download RogueKillerX64.exe and save to the desktop.
  • Close all windows and browsers
  • Right-click the program and select 'Run as Administrator'
  • Wait for the prescan to complete and then press the Scan button.
  • When done press the Report button.
  • Please copy and past the results in your next reply.





Please download the latest version of TDSSKiller from here and save it to your Desktop.

  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
  • Put a checkmark beside loaded modules.
  • A reboot will be needed to apply the changes. Do it.
  • TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  • Then click on Change parameters in TDSSKiller.
  • Check all boxes then click OK.
  • Click the Start Scan button.
  • The scan should take no longer than 2 minutes.
  • If a suspicious object is detected, the default action will be Skip, click on Continue.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
    Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.

    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
  • A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and past the results at pastebin.com and post the link to the log in your next reply.






Please download Malwarebytes Anti-Malware to your desktop.

  • Double-click mbam-setup- and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  • Click Finish.
  • On the Settings tab > Detection and Protection subtab, Detection Options, tick the box 'Scan for rootkits'.
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • With some infections, you may see this message box.
    • 'Could not load DDA driver'
  • Click 'Yes' to this message, to allow the driver to load after a restart.
  • Allow the computer to restart. Continue with the rest of these instructions.
  • When the scan is complete, click Apply Actions.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.






1.Please download HitmanPro.

  • For 32-bit Operating System - dEMD6.gif.
  • This is the mirror - dEMD6.gif
  • For 64-bit Operating System - dEMD6.gif
  • This is the mirror - dEMD6.gif

2.Launch the program by double clicking on the 5vo5F.jpg icon. (Windows Vista/7 users right click on the HitmanPro icon and select run as administrator).

Note: If the program won't run please then open the program while holding down the left CTRL key until the program is loaded.

3.Click on the next button. You must agree with the terms of EULA. (if asked)

4.Check the box beside "No, I only want to perform a one-time scan to check this computer".

5.Click on the next button.

6.The program will start to scan the computer. The scan will typically take no more than 2-3 minutes.

7.When the scan is done click on drop-down menu of the found entries (if any) and choose - Apply to all => Ignore <= IMPORTANT!!!
8.Click on the next button.

9.Click on the "Save Log" button.

10.Save that file to your desktop and post the content of that file in your next reply.
Note: if there isn't a dropdown menu when the scan is done then please don't delete anything and close HitmanPro

Navigate to C:\ProgramData\HitmanPro\Logs open the report and copy and paste it to your next reply.







Download Security Check by screen317 from here.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


and then if there aren't any issues left I'll give you my final recommendations. :)






#7 arcticshawn

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Posted 11 October 2014 - 11:49 AM

Hello -

The infection seems to be gone.  I see no recurrence of those folders getting recreated or rogue processes running in task manager.  Thank you so much for your help!  Per your request, I ran those 6 tools and am including the log files below:


Here is the link for the TDSSKiller log posted on pastebin:



Again, thank you and I look forward to your final recommendation.






Attached Files

#8 B-boy/StyLe/


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Posted 11 October 2014 - 12:30 PM





Can you please temporary disable Microsoft Security Essentials real-time protection. Check here how:

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Then go to C:\FRST\Quarantine and right click on the folder, select send to compressed(zip) folder that will make a zipped copy of this folder.

Then please upload it to http://www.bleepingcomputer.com/submit-malware.php?channel=122 so we can examine the files and submit to antivirus companies if needed.
After that please delete the zip file you just created and re-enable Microsoft Security Essentials again.




Nicely done ! :bananas: This is the end of our journey if you don't have any more questions.
Thank you for following my instructions perfectly. smile.png
I have some final words for you.
All Clean !
Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it Clean.







Upgrading Java:

javaicon.gif Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application.

  • Download the latest version of Java SE 7.
  • Click the Java™ 7 Update 67 "Download JRE" button to the right.
  • Select your Platform, Register and check the box that says: "I agree to the Java SE Runtime Environment 7 License Agreement.".
  • Click on Continue.
  • Click on the link to download Windows Offline Installation (jre-7u67-windows-i586.exe) and save it to your desktop. Do NOT use the Sun Download Manager..
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel > Programs, click on Uninstall a program and remove all older versions of Java:
    Java™ 6 Update 18  
    Java 7 Update 51
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java version.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on the download to install the newest version. (Vista/Windows 7 users, right click on the jre-7u67-windows-i586.exe and select "Run as an Administrator.")



:Run JavaRa

  • Please download JavaRa 2.6 and unzip it to your desktop.
  • Double-click on JavaRa.exe to start the program.
  • Choose Remove Java Runtime and since you already uninstalled JAVA skip step 1 and click on the next button.
  • Now click on Perform Removal Routine to remove the older versions of Java installed on your computer.
  • When that's successfully done, please click OK to close the message.
  • Click on Next and skip the downloading process. Click Next and now click on Close this wizard and click Finish.
  • From the main menu please choose Additional tasks
  • Place a checkmark beside Remove startup entry, Remove Outdated JRE Firefox Extentions and Clean JRE Temp Files and click Run. The browsers should be closed before running this task.
  • When that's succesfully done you will see a message at the top saying: "Selected tasks completed successfully".
  • A log file should be created in the same directory as JavaRa.
  • Please post the log in your next reply.
  • Close JavaRa by clicking the red cross button.



You can choose between 2 variants:


1. If you have applications that require Java to be installed on the computer then uninstall the old version of Java and then run JavaRa to remove all remnants and then go ahead and download & install the latest version of Java (Java SE 8).


2. If you want to be on the safe side then go ahead and uninstall the old version of Java, then run JavaRa to remove all remnants and then remove all applications that require Java (time to learn to live without Java and find alternatives to the applications that require Java)... Check this article.


It's your call. smile.png



Your Adobe Flash Player is out of date!

Older versions may have vulnerabilities that malware can use to infect your system.


software.gif Please download and instal: Adobe Flash Player Final for (Internet Explorer)




  • It is possible for other programs on your computer to have security vulnerability that can allow malware to infect you.
  • Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities.
  • You can check these by visiting Secunia Software Inspector or you can use the following application for this purpose PatchMyPC


Visit Microsoft's Windows Update Site Frequently


  • It is important that you visit Windows Update regularly.
  • This will ensure your computer has always the latest security updates available installed on your computer.
  • If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.



To remove all of the tools we used and the files and folders they created, please do the following:

  • Next please download Delfix.exe by Xplode and save it to your desktop.
  • Please start it and check the box next to "Remove disinfection tools" and click on the run button.
  • The tool will delete itself once it finishes.


Note: If any tool, file, log file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.


Change all your passwords !

Since your computer was infected for peace of mind, I would however advise you that all your passwords be changed immediately including those for bank accounts, credit cards and home loans, PIN codes etc)!! (just in case).


If you're storing password in the browser to access websites than they are non encrypted well. Only if you use Firefox with master password protection activated provide better security...then you can add Secure Login to prevent Java and other exploits when log-in.


So I strongly recommend to change as much password as possible. Many of the modern malware samples have backdoor abilities and can steal confidential information from the compromised computer. Also you should check for any suspicious transactions if such occur. If you find out that you have been victim to fraud contact your bank or the appropriate institution for assistance.
Use different passwords for all your accounts. Also don't use easy passwords such as your favorite teams, bands or pets because this will allow people to guess your password.
You can use Password Generator - Norton Identity Safe to create random passwords and then install an application like KeePass Password Safe to store them for easy access.If you do Online Banikng please read this article: Online Banking Protection Against Identity Theft



Keep your antivirus software turned on and up-to-date


  • Make sure that you keep it updated
  • New viruses come out every minute, so it is essential that you have the latest signatures for your antivirus program to provide you with the best possible protection from malicious software.
  • Note: You should only have one antivirus installed at a time. Having more than one antivirus program installed at once is likely to cause conflicts and may well decrease your overall protection as well as impairing the performance of your PC.
  • Note: You should scan your computer with an antimalware program like Malwarebytes' Anti-Malware on a regular basis just as you would an antivirus software.
  • Be sure to check for and download any definition updates prior to performing a scan.
  • Also keep in mind that MBAM is not a replacement for antivirus software, it is meant to complement the protection provided by a full antivirus product and is designed to detect the threats that are missed by most antivirus software.




Install HIPS based software if needed (or use Limited Account with UAC enabled)


I usually recommend to users to install HIPS based software but this type software is only effective in the right hands since it require from the users to take the right decisions.
HIPS based software controls what an application is allowed to do and not allowed to do.
It monitors what each application tries to do, how it use the internet and give you the ability to block any suspicious activity occurring on your computer.
In my opinion the best way to prevent an unknown malware from gaining access is to use some HIPS programs (like COMODO Firewall, PrivateFirewall, Online Armor etc.) to control the access rights of legitimate applications, although this would only be advisable for experienced users. (so if you don't feel comfortable using such software then you can skip this advice)
However, you should be aware though that (if you install Comodo Firewall and not the whole package Comodo Internet Security) this is not an replacement for a standard antivirus application. It's a great tool to add another layer of protection to your existent antivirus application. Also note that if you have an antivirus installed then you should install Comodo Firewall (and not Comodo Internet Security to avoid conflicts).

It takes some time and knowledge to configure it for individual purposes but once done, you should not have a problems with it.
There are so many reviews on YouTube and blogs about all these programs.
Keep in mind to choose carefully in order to avoid conflicts or instability caused by incompatible security programs.
Also having more than one "real-time" program can be a drain on your PC's efficiency so please refrain doing so.
More information about HIPS can be found here: What is Host Intrusion Prevention System (HIPS) and how does it work?

If you like Comodo you should choose for yourself which version of Comodo you will use 5 or 7. Personally I stick to version 5 at least for now.

If these kind of programs are difficult for you to use then you can use a standard user account with UAC enabled. If you need administrative privileges to perform some tasks, then you can use Run As or log on as the administrator account for that specific task.




Be prepared for CryptoLocker and similar threats:

CryptoLocker Ransomware Information Guide and FAQ
Cryptolocker Ransomware: What You Need To Know
New CryptoLocker Ransomware Variant Spread Through Yahoo Messenger
CryptoDefense and How_Decrypt Ransomware Information Guide and FAQ
CryptoWall - A new ransomware from the creators of CryptoDefense

Analysis of ‘TorrentLocker’ – A New Strain of Ransomware Using Components of CryptoLocker and CryptoWall



Since the prevention is better than cure you can use gpedit built-in Windows or CryptoPrevent (described in the first link) to secure the PC against these lockers.
Another way is to use Comodo Internet Security and to add all local disks to Protected Files and Folders (if you decide to install it). Also Comodo Internet Security offers a sandbox that will help you prevent being infected. If you like to stick with another antivirus software then you can install Sandboxie.


You may want to check Malwarebytes Anti-Exploit and add install it to be safe when surfing the net. It work with the most popular browsers and it is very effective. See the article here.


HitmanPro.Alert.CryptoGuard provides similar protection but it failed in the latest test here.


Note: However keep in mind that HitmanPro.Alert is not fully compatible with Malwarebytes' Anti-Exploit and you should choose only one between both of them.


EMET and VoodooShield are another great tools which should lock the computer against exploits but they are too confusing to use for home users. However you can take a look at them if you want.
I would not install them all because they could render your pc unusable and will slow it down like a turtle.
Having more than one "real-time" program installed at once is likely to cause conflicts and may well decrease your overall protection as well as impairing the performance of your PC.



Practice Safe Internet

One of the main reasons people get infected in the first place is that they are not practicing Safe Internet. You practice Safe Internet when you educate yourself on how to properly use the Internet through the use of security tools and good practice. Knowing how you can get infected and what types of files and sites to avoid will be the most crucial step in keeping your computer malware free. The reality is that the majority of people who are infected with malware are ones who click on things they shouldn't be clicking on. Whether these things are files or sites it doesn't really matter. If something is out to get you, and you click on it, it most likely will.  Below are a list of simple precautions to take to keep your computer clean and running securely:

  • If you receive an attachment from someone you do not know, DO NOT OPEN IT! Simple as that.  Opening attachments from people you do not know is a very common method for viruses or worms to infect your computer.
  • .exe, .com, .bat, .pif, .scr, .cmd or .vbs do not open the attachment unless you know for a fact that it is clean.  For the casual computer user, you will almost never receive a valid attachment of this type.
  • If you receive an attachment from someone you know, and it looks suspicious, then it probably is.  The email could be from someone you know infected with a malware that is trying to infect everyone in their address book.
  • If you are browsing the Internet and a popup appears saying that you are infected, ignore it!. These are, as far as I am concerned, scams that are being used to scare you into purchasing a piece of software. For an example of these types of popups, or Foistware, you should read this article:
    Foistware, And how to avoid it. There are also programs that disguise themselves as Anti-Spyware or security products but are instead scams.  For a list of these types of programs we recommend you visit this link: About Malwares, Rogues, Scarewares, SmitfraudFix
  • Another tactic to fool you on the web is when a site displays a popup that looks like a normal Windows message  or alert. When you click on them, though, they instead bring you to another site that is trying to push a product on you.  We suggest that you close these windows by clicking on the X instead of the OK button. Alternatively, you can check to see if it's a real alert by right-clicking on the window.  If there is a menu that comes up saying Add to Favorites... you know it's a fake.
  • Do not go to adult sites. I know this may bother some of you, but the fact is that a large amount of malware is pushed through these types of sites. I am not saying all adult sites do this, but a lot do.
  • When using an Instant Messaging program be cautious about clicking on links people send to you. It is not uncommon for infections to send a message to everyone in the infected person's contact list that contains a link to an infection. Instead when you receive a message that contains a link, message back to the person asking if it is legit before you click on it.
  • Stay away from Warez and Crack sites! In addition to the obvious copyright issues, the downloads from these sites are typically overrun with infections. Avoid using cracks and unknown programs from sources you don't trust. There are MANY alternative open-source applications. Malware writers just love cracks and keygens, and will often attach malicious code into them. By using cracks and/or keygens, you are asking for problems. So my advice is - stay away from them!
  • Be careful of what you download off of web sites and Peer-2-Peer networks. Some sites disguise malware as legitimate software to trick you into installing them and Peer-2-Peer networks are crawling with it. If you want to download a piece of software a from a site, and are not sure if they are legitimate, you can use McAfee Siteadvisor to look up info on the site. Note: skip this advice if your antivirus have a Web Guard.
  • DO NOT INSTALL any software without first reading the End User License Agreement, otherwise known as the EULA. A tactic that some developers use is to offer their software for free, but have spyware and other programs you do not want bundled with it. This is where they make their money. By reading the agreement there is a good chance you can spot this and not install the software.
  • You may want to install unchecky to prevent adware bundled into many free programs to install.



Tweak your browsers



To prevent further infections be sure to install the following add-ons NoScript and AdBlock Plus

Adblock Plus hides all those annoying (and potentially dangerous) advertisements on websites that try and tempt you to buy or download something. AdBlock not only speeds up your browsing and makes it easier on your eyes, but also makes it safer.



Adblock Plus can be found here.
Do not add to many filters subscriptions because it will slow down your browser startup time.

NoScript is only for advanced users as it blocks all the interactive parts of a webpage, such as login options. Obviously you wouldn’t want to block your ability to log on to your internet banking or your webmail, but thankfully you can tell NoScript to allow certain websites and block others. This is very useful to ensure that the website you’re visiting is not trying to tempt you to interact with another, more dangerous website.



NoScript can be found here
You can find the optimal settings here
A tutorial on how to use it can be found here



Google Chrome

If you like Google Chrome there are many similar extensions for this browser as well. Since I am not a Google Chrome user I can't tell you which of them are good and how they work. You should find out by yourself.

However Google Chrome can block a lot of unknown malware because of his sandbox.Beware of the fact that Google Chrome doesn't provide master password protection for your saved in the browser passwords. Check this out: Google Chrome security flaw offers unrestricted password access

For Internet Explorer 9/10/11 read the articles below:

Security and privacy features in Internet Explorer 9
Enhanced Protected Mode
Use Tracking Protection in Internet Explorer
Security in Internet Explorer 10


Immunize your browsers with SpywareBlaster 5 and Spybot Search and Destroy 1.6 and MVPS HOSTS.

Also you can change your DNS settings and to use Comodo Secure DNS for free (to prevent phishing attacks)



Make the extensions for known file types visible:
Be wary of files with a double extension such as jpg.exe. As a default setting, Windows often hides common file extensions, meaning that a program like image.jpg.exe will appear to you as simply image.jpg. Double extensions exploit this by hiding the second, dangerous extension and reassuring you with the first one.Check this out - Show or hide file name extensions.

Disable Autorun and Windows Scripting Host:
It's a good idea to disable the Autorun functionality using the following tool to prevent spreading of the infections from USB flash drives.


If you don't use any script files then you can go ahead and disable Windows Scripting Host using the tool provided by Symantec - NoScript.exe. Simple download and run it and click on the Disable button and reboot the computer. If you need to run any js. or vbs scripts at a later stage you should run NoScript again and select Enable, then reboot the computer.


Create an image of your system (you can use the built-in Windows software as well if you prefer)

  • Now when your pc is malware free it is a good idea to do a backup of all important files just in case something happens it.
  • Macrium Reflect is very good choice that enables you to create an image of your system drive which can be restored in case of problems.
  • The download link is here.
  • The tutorial on how to create an system image can be found here.
  • The tutorial on how to restore an system image can be found here.
  • Be sure to read the tutorial first.



Follow this list and your potential for being infected again will reduce dramatically.


Safe Surfing ! :)





#9 arcticshawn

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Posted 11 October 2014 - 06:33 PM

Hello once again -

I am currently uploading the Quarantine.zip file to the link you provided below.  I also ran the cleanup tool your provided to remove the tools used.  A huge THANK YOU for your wonderful assistance in getting this issue cleared up.  Have a great rest of the weekend!


Best Regards




#10 B-boy/StyLe/


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Posted 12 October 2014 - 03:35 AM

You're more than welcome Shawn!

I am glad I could help ! Take care and safe surfing! :)






#11 B-boy/StyLe/


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Posted 12 October 2014 - 03:36 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.


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