Dear Bleeping computer friends,
I am new here but not exactly new to computers. Generally, I find that a little Google and a little searching, I can find anything. However, this recent problem has me totally perplexed. So here I am, looking for some help from someone brighter than me. I feel like a complete moron after trying to fix this for the last week and having no luck whatsoever.
I recently switched providers (to FIOS from Comcast) and the internet was working fine. For the first 7-8 days, I had no issues and then they began. The problem is that my computer at some point stops allowing new internet connections - what I mean is, I will be talking on Skype or on Steam playing a game with friends and I have fine connection. I have no problems with connectivity in the voice call or in game. However, usually after a period of time (20-30-or more minutes), if I try to use my Chrome browser or surf in any other browser, it simply continually tries to connect to server but cannot access the internet. Skype continues working, I can chat to people on Steam (but the STEAM in-app store which also uses a browser does not work). At the same time, my laptop, my phone and other devices are able to normally access the internet in my house. So to summarize: On-going connections like VOIP or online-gaming do not lose internet connectivity and my computer shows that I am connected. However, browsing (even trying to connect to the router directly using the IP will not work).
To try and solve this, I asked Verizon to replace the modem which they did. This fixed the issue AGAIN for one week. Really, I had no issues and thought I was home free. Then this week it started again. Sometimes (maybe 35% of the time), I turn on my computer and cannot access the internet. Restarting usually fixes the problem and then I can use everything for 30-60minutes until the internet on my PC again craps out. I have tried looking at DNS (doing ipconfig/flushdns) - downloading some other internet clearing programs that tried to revert settings and clear cache,temp internet etc) and doing a bunch of other random things. However, nothing seems to help. I have also plugged in my own old router and tried to hardwire my computer through that. Yet, the same issue happens.
I am confused as to why A) the internet works for a period of time for all programs Parts of the internet like on-going skype calls or on-going gaming connections continue working (HOWEVER, if I get off the skype call and then try to activate a new one --- or if I turn on my computer and the browser is not working, Skype will not connect either) - So this is not a Skype works all the time - it too is restricted if an on-going call is not working.
It seems like outside of surfing the net, if my internet connection is established it remains working. A TrendMicro online virus scan worked the entire 2 hours without disconnecting -- so it again shows that it likely does not affect on-going connections).
When I am having these connectivity issues, I am unable to directly access either the Verizon router or my d-link router (when I had tried that) - using the IP Codes 192.168.x.x. So, it is like my computer shuts down to new connections altogether. Restarting the router does not really do the trick - I think it may have once, but usually I have to restart my entire computer.
I am running Windows 8.1 and can provide any other information as necessary.
I have also used MalWarebytes, panda antivirus, Trendmicro and other scans and have come up empty handed. I am getting desperate and have no idea what to do. Any advice?
Edited by divashenko, 07 October 2014 - 01:07 PM.