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Blue Screen Death on startup, but fine in Safe Mode


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#1 00bolt

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Posted 07 October 2014 - 07:51 AM

OK, ill try and make this short and sweet. A week ago my computer's power supply went out. I got a new power supply and now having issues. When I startup my computer regularly, it gets to my desktop and within 30 seconds or so of completely booting up (random, sometimes not even that far) I get the blue screen error and it reboots. This cycle will go on forever.

 

I am however, able to F8 and go into system restore, etc and the computer will stay powered on there forever. In fact, I am writing this post while in Safe Mode with networking.  But I am unable to actually run system restore. It will end up giving me an error no matter which system restore point I try and run.

 

anyone have any ideas? Really need to get this back up and running ASAP as I use it for work  :(



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#2 dc3

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Posted 07 October 2014 - 09:16 AM

Do a Clean Boot and see if this is related to a Service or Startup item.

 

***This is a diagnotic tool for Windows Vista, Windows 7, and Windows 8.  This will not repair your computer, but it may point to where the problem lies so that a repair can be made.***
 
Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.
 
Step 1
 
(1)  Click on the Start orb, then type msconfig.exe in the Search programs and files box.  
 
(2)  When msconfig is seen in the pane above the search box and under Programs, right click on it, then click on Run as administrator.
 
afterstart_zps02764513.jpg
 
If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation. 
 
Step 2
 
(1)  Click on the General tab.   
 
(2)  Click the Selective startup option. 
 
(3)  Remove the check mark in the Load startup items  check box. 
 
msconfig_zps77b1ef82.png
 
Step 3
 
(1)  Click on the Services tab. 
 
(2)  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running. 
 
(3)  Click Disable all, this will remove all of the check marks in the Services list, then click on Apply, then OK.  Click on Restart in the window that opens.
 
Caution:  I repeat, by disabling the Services your antivirus will not be active, for this reason I suggest that this process not be run while online.
 
msconfig2_zpsef3c4759.png
 
If the problem does not reoccur after the reboot this means that there is a Service which is causing this proble, continue with the process of elemination to find the Service which is causing this in Option A.  If the problem does reoccur after the reboot go to Option B.
 
Option A
 
**The following is a process of elimination to find the Service or Startup item that is causing your problem**.  
 
*  If the problem does not reoccur after the restart go back to Services and place check marks in half of the boxes and restart the computer.  
 
*  If the problem still does not continue return to Services and remove the check marks that were added, then place check marks in the remaining half of the boxes and restart the computer.
 
If the problem resumes after a restart in one of these halves, you will procede with this process in the half where the problem occurs.  If this does not continue in either half you should repeat this process in Sartup
 
*  In the half of the Services that the problem is found, remove one check mark at a time and restart the computer to see if that  is the Service causing the problem.  Continue to do this with the Services untill the service causing this problem is  found.
 
Option B
 
Search Startup itmesIf the problem is not found in Services, remove all of the check marks, click on the Startup tab and repeat the search process there.
 
Caution:  If this is a laptop, make sure, you do NOT disable any keyboard, or touchpad entries.
 
If this problem is found post the Service or Startup item that is causing it. 
 
 
When you are finished using the Clean Boot go back to System Configuration and click on the General, then click on Normal Startup, click on OK, then restart your computer.

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#3 00bolt

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Posted 07 October 2014 - 09:24 AM

Okay, I will give this a try tonight. I am away from home now.  So by choosing to NOT have services and startups checked, when I reboot in regular non-safe mode... these will not startup, correct?  If i find that its some program thats causing the problem, I would then, just uninstall that program, correct?



#4 dc3

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Posted 07 October 2014 - 09:37 AM

This test isn't looking for a program, only a Service or a Startup item.  We are hoping that after the non-Windows Services are disabled and you reboot the computer will boot normally and perform properly like it is in Safe Mode.  If this occurs, then we know that a Service is responsible for this.

 

If the computer starts normally, you then will go back and add checks to half of the boxes and then restart.  If the computer still boots normally you will remove the checks and then add checks to the other half of Services.  

 

If one half of the checked boot and has the original problem you need to remove half of those check and reboot to see if the problem persists.

 

You should see where this is going by now.  It's a process of elimination. 


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#5 00bolt

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Posted 07 October 2014 - 09:40 AM

ok, so once I narrow it down to one single item, i just leave that unchecked forever and move on and dont look back? or is there something I would do then?

 

and hopefully this works, I appreciate your help. but WHAT IF, i uncheck everything and this doesnt fix my issue? I boot normally and still get blue screen error and it loops and restarts again?  the fact that the computer has been on over 24 hours in safe mode, but cant stay on more than 30 seconds in normal mode... rules out that it could be a faulty hard drive or hardware problem?



#6 dc3

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Posted 07 October 2014 - 03:19 PM

When you find the single thing, post what it is and I will tell you what to do with it.

 

Let's take this one step at a time and not borrow trouble.  The fact that it has been running properly in Safe Mode is a good indication that this may just be a Service or startup item.  If it isn't, we move on from there.


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#7 00bolt

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Posted 08 October 2014 - 07:46 AM

sorry, had a busy night last night so I didnt get to spend as much time as I had wanted. But I did narrow it down to about 10 or so items. I had a million in there. Its definitely a Microsoft service though. If I have all my others checked and microsoft unchecked, it starts up fine. So I checked everything and then unchecked about 5-10 at a time and would still go to the blue screen.

 

right now there are about 10 microsoft services unchecked and it seems to be running fine. It did take a bit longer to boot up but did seem to be up and run all night. The only thing I have noticed is I have no sound. The little speaker in the corner has an x and says the audio service is not running or something. So I need to narrow it down even futher. But none of the ones left appear to be anything to do with sound. But maybe... ill post my results tonight.



#8 dc3

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Posted 08 October 2014 - 08:42 AM

If you go back and look at the instructions you will see the following.

 

(2)  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running. 

 

The Microsoft Services are still running, it's the non-Microsoft Services you are disabling.  So if disabling these Services resolves the problem, then it's a non-Microsoft Service. 

 

As I explained, and the instructions explain, you need to be methodical in pursuing which Service is causing this.  

 

All of the Services are disabled when you restart the computer for the first time.  If the problem does not continue after booting up you will know that it is a Service causing this problem

 

This is when you want to enable half of the Services by placing checks in their boxes.  Then you reboot the computer to see if the problem persists.  If it doesn't, go back and remove the checks from the first half of the Services and then places checks in the second half of Services, then reboot to see if the problem persists.

 

If the problem persists when either half is checked you need remove half of the checks in that group, reboot and see if the problem persists.  If it does persist you need to start removing the checks one by one until it quits.  If you have more than one Service stilled checked you need to remove the remaining checks till you only have the one Service unchecked.  The one that is still unchecked is the Service causing the problem.  Post which one this is and I will advise you in how to deal with it.


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#9 00bolt

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Posted 08 October 2014 - 08:46 AM

yes, i understand. what im saying is, my non microsoft services are not the issue. If I have none of the microsoft services checked, but all the non microsoft checked... it starts up perfectly fine. Its only when I start checking the microsoft services back in is when it wont boot up and i get the blue screen.  so i did just that, i did half of them at a time, then started narrowing it down from there.

Like I said, right now i have all the non microsoft services checked and about 90% of the microsoft ones checked. there are roughly 10 or so microsoft services left. If i check them all, i get blue screen. with these 10 unchecked, it starts up fine. Except I do not have audio.  So I need to narrow them down 1 by 1 to find which of these is the actual problem. I just ran out of time last night.



#10 dc3

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Posted 08 October 2014 - 09:37 AM

You have this reversed.  You are adding or removing checks from the non-microsoft Services.

 

Step 3

 

(2)  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running.

 

This effectively removed the access to these Services. 

 

You are not adding or removing checks from the Microsoft Services, those are hidden if you followed the instruction above.  The Microsoft Services have been separated from the non-Microsoft effectively removing access to them, this means you are not add or removing checks from the Microsoft Services.

 

When you clicked on Disable all, this removed all of the checks from the non-Microsoft Services.

 

If you reboot and the problem doesn't persist you have a non-Microsoft Service causing the problem.

 

​Please continue the process of elimination to find which non-Microsoft Service is the culprit.  


Edited by dc3, 08 October 2014 - 09:38 AM.

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#11 00bolt

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Posted 08 October 2014 - 09:52 AM

maybe im not making sense. i did that first. with all my non microsoft services disabled and only microsoft services enabled. I still had the blue screen error and rebooting issue. Only when I started disabling microsoft services did my issue fix.



#12 dc3

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Posted 08 October 2014 - 09:56 AM

How can you disable the Microsoft Services if they are hidden?


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#13 00bolt

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Posted 08 October 2014 - 10:10 AM

when first step didnt fix... i unhid them and started disabling them to see if it fixed issue.



#14 dc3

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Posted 08 October 2014 - 10:30 AM

Do not disable any Microsoft Services.

 

Go back to the beginning and do Option B.

 

Please don't anticipate instructions, you will only prolong the process. 


Edited by dc3, 08 October 2014 - 10:30 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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