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Infected with some kind of Kernel, disabled Winpatrol


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#1 Colonel R. French

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Posted 07 October 2014 - 12:17 AM

Not sure how to deal with this infection, keeps messing up the winpatrol so I have to shut it down. 



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#2 quietman7

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Posted 07 October 2014 - 04:56 AM

Can you be more specific about is being disabled?
What exactly is happening with WinPatrol?
What version are you using?
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#3 Colonel R. French

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Posted 07 October 2014 - 09:38 PM

Version: WinPatrol 2013 v 27.0.2013.0:27.0.2013.0

 

I did uninstall it, but it keeps popping up anyway asking for it's exe file ; C:\Program Files (x86)\ BillP Studios\WinPatrol\WinPatrolEx.exe" -Reg Repair keeps coming up. This was after it told me I had been infected by some kind of kernel virus. 


Edited by Colonel R. French, 07 October 2014 - 10:57 PM.


#4 quietman7

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Posted 08 October 2014 - 05:27 AM

WinPatrol current version: v32.0.2014.5 dated 07/20/14

WinPatrol Removal Program will remove all files and registry entries created by installing WinPatrol. After running the tool, it will be removed automatically the next time you reboot.
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#5 Colonel R. French

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Posted 08 October 2014 - 08:02 PM

I get an error 500 when I click on the link for the removal tool. 



#6 quietman7

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Posted 08 October 2014 - 08:42 PM

The WinPatrol Removal Program is still listed at the bottom of the WinPatrol downloads page but apparently the link is no longer working as it yields a 500 Internal Server Error.

You can Email support@WinPatrol.com and ask if its still available...if you don't hear back within 48 hours please repeat your request.

Alternatively, you can use a third-party utility like Revo Uninstaller Free or Portable and follow these instructions for using it. Revo provides a listing of all installed software by installation date and when removing a program, Revo does a more comprehensive job of searching for and removing related registry entries, files and folders.
 


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#7 Colonel R. French

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Posted 14 October 2014 - 01:16 AM

I used the removal tool, and re-installed it, and now my Malwarebytes application has its "Malicious Website Protection" disabled and it won't fix.



#8 quietman7

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Posted 14 October 2014 - 04:59 AM

For such issues with Malwarebytes Anti-Malware 2.0 the development team recommend you start a new topic in the Malwarebytes Anti-Malware Help Forum and report them there so they can investigate and correct the problem.

The Tech Support & Help Forum team know the inner workings of the program and have direct access to the developer and research engineers. Your best option is ask and wait for them to figure out what is going on. If one of the Staff or Honorary Members ask you to run some "Diagnostic Logs", please refer to this topic and post the logs in your original Malwarebytes topic, not here.
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