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AMD Video Driver Keeps Crashing


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14 replies to this topic

#1 ronno21

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Posted 06 October 2014 - 02:25 AM

Hi all,
I am playing some tutorial videos on Vimeo through a website - however the videos crash after just a minute or two - with the message...AMD driver has stopped working - now recovered. The video can then be played with soundtrack only - no video??
 
My computer is a HP Pavilion g6 Notebook PC - 64bit OS - running Windows 7 Home Premium.
 
Is it also possible to turn off (remove?) the AMD Driver - and just use Windows Video Player (however this sometimes crashes too
on other videos - but it plays the vision and sound when it recovers.(should this Windows Driver be updated too - if so - Where? How?
Any help and suggestions greatly appreciated...
 
I have tried to download a Free AMD Driver update - including in the search term - "Free AMD Driver update from original manufacturer".
There are many AMD driver updates - all claim to be Free and authorized versions.  However, they all seem to ask you to 'register' - name and email - and the Free Driver download is usually free for only 7 days.  Question: Is there really a Free download for the AMD driver - or will I just have to pay to get it updated?
 
Also, could I remove the AMD driver / program - and just use the Windows Media Player? Would it still work on Vimeo?
 
I do notice the Windows Media Player also crashes at times - but when it recovers - it plays both video and soundtrack. Maybe it needs a driver               update too? Where - How - do I do this?
 
This is all pretty frustrating - so any help or advice offered would be greatly appreciated.
.
Thanks in advance
ronno21

Edited by hamluis, 06 October 2014 - 09:56 AM.


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#2 hamluis

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Posted 06 October 2014 - 09:00 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 masterthemachines

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Posted 06 October 2014 - 09:30 AM

Hello there,

 
Have you tried to update your "Video Card Drives"? If not, follow these simple steps: http://windows.microsoft.com/en-GB/windows7/automatically-get-recommended-drivers-and-updates-for-your-hardware
 
Hope this helps! 

Edited by masterthemachines, 06 October 2014 - 09:34 AM.


#4 ronno21

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Posted 08 October 2014 - 01:34 PM

Hi - thank you both for advice - I did reply about 24 hours ago - but post did not register - thought it had, sorry.

 

1) Master the machine - I went to site in link - found Windows 7 updates - clicked download - but nothing happened. Winzip shows that there are 25 drivers out of date - will

try link again...thanks...ronno21

 

Hi Hamiuis (Lois),

 

I did the mini toolbox and speccy report as requested - both a really long - and I got a 'timed out' screen when trying to load the post.

 

Will post mini tool box report first - then post speccy report second - hope it will load....

best regards ronno21

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Ron (administrator) on 07-10-2014 at 02:40:50
Running from "C:\Users\Ron\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/06/2014 04:13:21 PM) (Source: Application Error) (User: )
Description: Faulting application name: ISUSPM.exe, version: 13.0.0.43575, time stamp: 0x4e9664be
Faulting module name: ISUSPM.exe, version: 13.0.0.43575, time stamp: 0x4e9664be
Exception code: 0xc0000005
Fault offset: 0x0000ab4b
Faulting process id: 0xd28
Faulting application start time: 0xISUSPM.exe0
Faulting application path: ISUSPM.exe1
Faulting module path: ISUSPM.exe2
Report Id: ISUSPM.exe3

Error: (10/06/2014 04:07:40 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (10/06/2014 04:07:03 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (10/06/2014 04:06:39 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (10/06/2014 00:53:49 PM) (Source: VmbService) (User: )
Description: conflictManagerTypeValue

Error: (10/06/2014 05:00:54 AM) (Source: VmbService) (User: )
Description: conflictManagerTypeValue

Error: (10/04/2014 11:42:41 AM) (Source: VmbService) (User: )
Description: conflictManagerTypeValue

Error: (10/03/2014 08:59:39 AM) (Source: VmbService) (User: )
Description: conflictManagerTypeValue

Error: (10/03/2014 01:04:12 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.


System errors:
=============
Error: (10/06/2014 05:00:24 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:42:41 PM on ‎5/‎10/‎2014 was unexpected.

Error: (10/05/2014 10:38:26 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume G: were aborted because of an IO failure on volume G:.

Error: (09/30/2014 00:53:54 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \...\DR1.

Error: (09/16/2014 00:25:41 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \...\DR1.

Error: (09/11/2014 00:50:22 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \...\DR1.

Error: (09/08/2014 06:30:13 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 43. The internal error state is 252.

Error: (09/08/2014 06:30:13 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 43. The internal error state is 252.

Error: (09/08/2014 06:30:13 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 43. The internal error state is 252.


Microsoft Office Sessions:
=========================
Error: (07/12/2012 03:21:25 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 48092 seconds with 360 seconds of active time.  This session ended with a crash.


CodeIntegrity Errors:
===================================
  Date: 2013-03-20 02:41:07.687
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-03-20 02:41:07.559
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-03-20 02:41:07.431
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-03-20 02:41:07.302
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-03-18 01:39:02.276
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-03-18 01:39:02.136
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.



 Update for Microsoft Office 2007 (KB2508958) (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{0C5823AA-7B6F-44E1-8D5B-8FD1FF0E6438}) (Version:  - Microsoft)
=========================== Installed Programs ============================
3 Mobile Broadband (HKLM-x32\...\3 Mobile Broadband) (Version: 11.002.03.40.100 - Huawei Technologies Co.,Ltd)
ActiveCheck component for HP Active Support Library (x32 Version: 3.0.0.3 - Hewlett-Packard) Hidden
Adobe Flash Player 11 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 11.7.700.169 - Adobe Systems Incorporated)
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.152 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.09) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.09 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.5 (HKLM-x32\...\{3B834B54-EC4B-48E2-BFC6-03FF5DA06F62}) (Version: 11.5.8.612 - Adobe Systems, Inc)
Agatha Christie - Peril at End House (x32 Version: 2.2.0.95 - WildTangent) Hidden
AMD APP SDK Runtime (Version: 2.5.709.2 - Advanced Micro Devices Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{70F55D70-7E5F-6291-4924-2F7640F19BFE}) (Version: 3.0.838.0 - Advanced Micro Devices, Inc.)
Ask Toolbar Updater (HKCU\...\{79A765E1-C399-405B-85AF-466F52E918B0}) (Version: 1.2.5.36191 - Ask.com)
Atheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 9.0 - Atheros)
Bejeweled 2 Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Bing Bar (HKLM-x32\...\{3365E735-48A6-4194-9988-CE59AC5AE503}) (Version: 7.3.132.0 - Microsoft Corporation)
Blackhawk Striker 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Blasterball 3 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Bounce Symphony (x32 Version: 2.2.0.95 - WildTangent) Hidden
Cake Mania (x32 Version: 2.2.0.95 - WildTangent) Hidden
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - ATI) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2010.1217.1530.27758 - ATI) Hidden
Catalyst Control Center Localization All (x32 Version: 2010.1217.1530.27758 - ATI) Hidden
Catalyst Control Center Profiles Mobile (x32 Version: 2010.1217.1530.27758 - ATI) Hidden
CCC Help Chinese Standard (x32 Version: 2010.1217.1529.27758 - ATI) Hidden
CCC Help Chinese Traditional (x32 Version: 2010.1217.1529.27758 - ATI) Hidden
CCC Help Czech (x32 Version: 2010.1217.1529.27758 - ATI) Hidden
CCC Help Danish (x32 Version: 2010.1217.1529.27758 - ATI) Hidden
CCC Help Dutch (x32 Version: 2010.1217.1529.27758 - ATI) Hidden
CCC Help English (x32 Version: 2010.1217.1529.27758 - ATI) Hidden
CCC Help Finnish (x32 Version: 2010.1217.1529.27758 - ATI) Hidden
CCC Help French (x32 Version: 2010.1217.1529.27758 - ATI) Hidden
CCC Help German (x32 Version: 2010.1217.1529.27758 - ATI) Hidden
CCC Help Greek (x32 Version: 2010.1217.1529.27758 - ATI) Hidden
CCC Help Hungarian (x32 Version: 2010.1217.1529.27758 - ATI) Hidden
CCC Help Italian (x32 Version: 2010.1217.1529.27758 - ATI) Hidden
CCC Help Japanese (x32 Version: 2010.1217.1529.27758 - ATI) Hidden
CCC Help Korean (x32 Version: 2010.1217.1529.27758 - ATI) Hidden
CCC Help Norwegian (x32 Version: 2010.1217.1529.27758 - ATI) Hidden
CCC Help Polish (x32 Version: 2010.1217.1529.27758 - ATI) Hidden
CCC Help Portuguese (x32 Version: 2010.1217.1529.27758 - ATI) Hidden
CCC Help Russian (x32 Version: 2010.1217.1529.27758 - ATI) Hidden
CCC Help Spanish (x32 Version: 2010.1217.1529.27758 - ATI) Hidden
CCC Help Swedish (x32 Version: 2010.1217.1529.27758 - ATI) Hidden
CCC Help Thai (x32 Version: 2010.1217.1529.27758 - ATI) Hidden
ccc-core-static (x32 Version: 2010.1217.1530.27758 - ATI) Hidden
ccc-utility64 (Version: 2010.1217.1530.27758 - ATI) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 3.28 - Piriform)
Chuzzle Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Citrix Online Launcher (HKLM-x32\...\{F17C3DC2-2ACA-4B0E-BDBF-ACE61B14E7CD}) (Version: 1.0.183 - Citrix)
CyberLink DVD Suite (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 7.0.3525 - CyberLink Corp.)
CyberLink DVD Suite (x32 Version: 7.0.3525 - CyberLink Corp.) Hidden
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.2.1.3609 - CyberLink Corp.)
CyberLink YouCam (x32 Version: 3.2.1.3609 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Digital Voice Editor 3 (HKLM-x32\...\{6CCC133E-9A2F-4CAA-8866-75D029CD3AB3}) (Version: 3.3.01.11240 - Sony Corporation)
Dora's World Adventure (x32 Version: 2.2.0.95 - WildTangent) Hidden
Dragon NaturallySpeaking 12 (HKLM-x32\...\{D5D422B9-6976-4E98-8DDF-9632CB515D7E}) (Version: 12.50.000 - Nuance Communications Inc.)
Driver Support (HKLM-x32\...\{597FB4A5-DD86-4316-A410-7E8074CC2CCE}) (Version: 9.1.4.4 - PC Drivers Headquarters, LP)
DriverTuner 3.5.0.1 (HKLM-x32\...\{520C1D80-935C-42B9-9340-E883849D804F}_is1) (Version: 3.5.0.1 - LionSea Software co., ltd)
DriverUpdate (HKLM-x32\...\{C67F5282-3EB4-4FE2-A5C7-ABEE4BE42F6D}) (Version: 2.2.30452 - SlimWare Utilities, Inc.)
Energy Star Digital Logo (HKLM-x32\...\{BD1A34C9-4764-4F79-AE1F-112F8C89D3D4}) (Version: 1.0.1 - Hewlett-Packard)
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
ESU for Microsoft Windows 7 (HKLM-x32\...\{3877C901-7B90-4727-A639-B6ED2DD59D43}) (Version: 1.0.0 - Hewlett-Packard)
Farm Frenzy (x32 Version: 2.2.0.95 - WildTangent) Hidden
FATE (x32 Version: 2.2.0.95 - WildTangent) Hidden
Final Drive Nitro (x32 Version: 2.2.0.95 - WildTangent) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 37.0.2062.124 - Google Inc.)
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
GoToMeeting 7.0.0.1694 (HKCU\...\GoToMeeting) (Version: 7.0.0.1694 - CitrixOnline)
HitmanPro 3.7 (HKLM\...\HitmanPro37) (Version: 3.7.9.225 - SurfRight B.V.)
HP Auto (Version: 1.0.12494.3472 - Hewlett-Packard Company) Hidden
HP Client Services (Version: 1.0.12656.3472 - Hewlett-Packard) Hidden
HP CloudDrive (HKLM-x32\...\ZumoDrive) (Version:  - Zecter Inc.)
HP Customer Experience Enhancements (x32 Version: 6.0.1.7 - Hewlett-Packard) Hidden
HP Documentation (HKLM-x32\...\{53CD60C7-12F9-420D-A9BF-EC8D815475A9}) (Version: 1.1.0.0 - Hewlett-Packard)
HP Game Console (x32 Version:  - WildTangent) Hidden
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.1.5 - WildTangent)
HP On Screen Display (HKLM-x32\...\{124DB96E-CBF5-44FB-AB59-7D2444DEC777}) (Version: 1.0.7 - Hewlett-Packard Company)
HP Power Manager (HKLM-x32\...\{AF306BD8-F9D1-4627-89B9-246E59074A05}) (Version: 1.1.2 - Hewlett-Packard Company)
HP Product Detection (HKLM-x32\...\{879F7C80-BCA3-4A11-BDB1-658252ECD7E0}) (Version: 11.15.0005 - HP)
HP Quick Launch (HKLM-x32\...\{EB58480C-0721-483C-B354-9D35A147999F}) (Version: 2.3.6 - Hewlett-Packard Company)
HP Setup (HKLM-x32\...\{802C068E-0576-4F25-8137-D54B7DB0FC5E}) (Version: 8.4.4487.3576 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.0.12845.3522 - Hewlett-Packard Company)
HP Software Framework (HKLM-x32\...\{35D2E477-8524-4294-9D6A-D8481328389F}) (Version: 4.0.80.1 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{9FEFA8C2-80EB-4B7A-BDE0-E077D94C36C4}) (Version: 5.1.11.1 - Hewlett-Packard Company)
HP Wireless Assistant (HKLM\...\{13DCC2C7-454D-42F0-A892-E0E9A5DE4E67}) (Version: 4.0.10.0 - Hewlett-Packard Company)
HPAsset component for HP Active Support Library (x32 Version: 3.0.2.2 - Hewlett-Packard) Hidden
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6365.0 - IDT)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Display Audio Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 6.14.00.3074 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.5.0.1026 - Intel Corporation)
Intel® Turbo Boost Technology Driver (HKLM-x32\...\{D6C630BF-8DBB-4042-8562-DC9A52CB6E7E}) (Version: 01.02.00.1002 - Intel Corporation)
Java 7 Update 67 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217045FF}) (Version: 7.0.670 - Oracle)
Java Auto Updater (x32 Version: 2.1.67.1 - Oracle, Inc.) Hidden
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.3429 - CyberLink Corp.)
LabelPrint (x32 Version: 2.5.3429 - CyberLink Corp.) Hidden
LightScribe System Software (HKLM-x32\...\{FD7F0DB8-0E96-4D64-AD4D-9B5A936AF2A8}) (Version: 1.18.20.1 - LightScribe)
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Memeo AutoSync (HKLM-x32\...\{75B7F766-7998-44d8-A202-F1EC76A121BA}) (Version:  - Memeo Inc.)
Memeo Instant Backup (HKLM-x32\...\{8E666407-AC41-46a2-9692-6C7BFCBFDD37}) (Version: 4.60.0.7923 - Memeo Inc.)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Micro Niche Finder 5.0 (HKLM-x32\...\Micro Niche Finder 5.0_is1) (Version: 5.7.46.0 - James J. Jones, LLC.)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Access MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office InfoPath MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2007 (HKLM-x32\...\PROPLUS) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Security Client (Version: 4.6.0305.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.6.305.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Mozilla Firefox 32.0.3 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 32.0.3 (x86 en-US)) (Version: 32.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
Mystery P.I. - The London Caper (x32 Version: 2.2.0.95 - WildTangent) Hidden
Penguins! (x32 Version: 2.2.0.95 - WildTangent) Hidden
PictureMover (HKLM-x32\...\{264FE20A-757B-492a-B0C3-4009E2997D8A}) (Version: 3.5.0.35 - Hewlett-Packard Company)
Plants vs. Zombies (x32 Version: 2.2.0.95 - WildTangent) Hidden
pocketwifi (HKLM-x32\...\pocketwifi) (Version: TOOL-ConnLaucher_WIN1.01.01.737 - Huawei Technologies Co.,Ltd)
Poker Superstars III (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Golfer (x32 Version: 2.2.0.95 - WildTangent) Hidden
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.4725 - CyberLink Corp.)
Power2Go (x32 Version: 6.1.4725 - CyberLink Corp.) Hidden
PX Profile Update (x32 Version: 1.00.1. - AMD) Hidden
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.26.902.2010 - Realtek)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7600.69 - Realtek Semiconductor Corp.)
Recovery Manager (x32 Version: 1.0.22 - Hewlett-Packard) Hidden
Revo Uninstaller 1.94 (HKLM-x32\...\Revo Uninstaller) (Version: 1.94 - VS Revo Group)
Seagate Dashboard (HKLM-x32\...\{C3A11907-930D-41AC-A135-CC3B12F92011}) (Version: 1.1.0.1421 - Memeo Inc.)
Skype Click to Call (HKLM-x32\...\{B6CF2967-C81E-40C0-9815-C05774FEF120}) (Version: 5.7.8773 - Skype Technologies S.A.)
Skype™ 6.18 (HKLM-x32\...\{7A3C7E05-EE37-47D6-99E1-2EB05A3DA3F7}) (Version: 6.18.106 - Skype Technologies S.A.)
SparkTrust PC Cleaner Plus (HKLM-x32\...\{35827710-D042-428B-A1E5-E20E12D2FEB9}) (Version: 3.1.5.0 - SparkTrust)
Speccy (HKLM\...\Speccy) (Version: 1.21 - Piriform)
Synaptics TouchPad Driver (HKLM\...\SynTPDeinstKey) (Version: 15.3.11.0 - Synaptics Incorporated)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_PROPLUS_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_PROPLUS_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Access 2007 Help (KB963663) (HKLM-x32\...\{90120000-0015-0409-0000-0000000FF1CE}_PROPLUS_{6B76A18A-AA1E-42AB-A7AD-6C84BBB43987}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_PROPLUS_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Infopath 2007 Help (KB963662) (HKLM-x32\...\{90120000-0044-0409-0000-0000000FF1CE}_PROPLUS_{716B81B8-B13C-41DF-8EAC-7A2F656CAB63}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_PROPLUS_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_PROPLUS_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2889914) 32-Bit Edition (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{F3F83933-75FC-4B60-84F2-3F8FA63D042E}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_PROPLUS_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Publisher 2007 Help (KB963667) (HKLM-x32\...\{90120000-0019-0409-0000-0000000FF1CE}_PROPLUS_{2E40DE55-B289-4C8B-8901-5D369B16814F}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_PROPLUS_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_PROPLUS_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
Utility Chest Toolbar (HKLM-x32\...\UtilityChest_49bar Uninstall) (Version:  - Mindspark Interactive Network)
Virtual Villagers 4 - The Tree of Life (x32 Version: 2.2.0.95 - WildTangent) Hidden
VLC media player 2.0.6 (HKLM-x32\...\VLC media player) (Version: 2.0.6 - VideoLAN)
Vodafone Mobile Broadband Lite (HKLM-x32\...\{6C29152D-3FF9-43B2-84E4-9B35FC0BF5C2}) (Version: 10.2.100.29897 - Vodafone)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
WinPatrol (HKLM\...\{4BB7A109-FDB5-45E3-9DB9-ECB2EA7B80EE}) (Version: 27.0.2013.0 - BillP Studios)
WinZip Driver Updater (HKLM-x32\...\{9854A5C4-5BE5-46E2-A989-352DD8B37E20}_is1) (Version: 1.0.648.16298 - WinZip Computing, S.L. (WinZip Computing))
World Cup Cricket 20-20 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Yahoo! Detect (HKLM-x32\...\YTdetect) (Version:  - )
Zuma Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden

========================= Memory info: ===================================

Percentage of memory in use: 71%
Total physical RAM: 3893.86 MB
Available physical RAM: 1107.93 MB
Total Pagefile: 7785.9 MB
Available Pagefile: 4062.32 MB
Total Virtual: 4095.88 MB
Available Virtual: 3975.46 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:451.58 GB) (Free:370.85 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:13.88 GB) (Free:1.69 GB) NTFS
3 Drive e: (Bill Glazer Webinar) (CDROM) (Total:4 GB) (Free:0 GB) UDF
4 Drive g: (FreeAgent GoFlex Drive) (Fixed) (Total:698.63 GB) (Free:273.28 GB) NTFS

========================= Users: ========================================

User accounts for \\RON-HP

Administrator            Guest                    Ron                      


**** End of log ****
 



#5 hamluis

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Posted 08 October 2014 - 02:06 PM

Thanks :).

 

Please...read/follow the directions for posting the Speccy link for the snapshot.

 

Louis


Edited by hamluis, 08 October 2014 - 02:07 PM.


#6 ronno21

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Posted 08 October 2014 - 02:08 PM

Hi Louis,

I tried to load the Speccy report but it kept timing out

 

I have attached a compresses zip file - hope you can open and read...

Thanks for assistance

ronno21

Attached Files



#7 dc3

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Posted 08 October 2014 - 03:25 PM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 ronno21

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Posted 08 October 2014 - 11:05 PM

Hi,

Have done speccy report and pasted link below - hope I have done correctly - ronno21

 

http://speccy.piriform.com/results/lSmjkUdJdYwlGDs2ETM4SEn



#9 dc3

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Posted 09 October 2014 - 06:58 AM

Try booting into Safe Mode with Networking.

 

Safe Mode uses a limited amount of drivers and applications.  It does not use the ATI video drivers which it normally would, it uses a Windows video driver.  If you boot into Safe Mode with Networking and watch your videos without it crashing this is a strong indication that you need to replace the AMD Catalyst drivers.

 

To boot into Safe Mode start your computer and immediately start tapping the F8 key.  This will open the Advanced Boot Options, this will appear similar to the image below.

 

abow7_zpsc072f26e.png

 

You will need to use the up or down keys to navigate to the boot option you want, once you are over the option you want press Enter to choose it.


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#10 Willy22

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Posted 09 October 2014 - 09:12 AM

- Memory usage is VERY high (>70%). (although not surprising after a system has been running for 14 hours). Install PcWinTech's Cleanmem. It reduces memory usage every 15 minutes.

- Update the BIOS. I had similar problems with the combination of the AMD drivers & my old HP system. A new BIOS solved my video problems. Search the HP website for BIOS updates.

- For AMD video drivers updates simply go to the AMD website and search for those FREE (!!!) driver updates. I NEVER paid for those new drivers. Although based on my personal experience I would simply use the old video drivers provided by HP. Remove the new drivers and install the old HP/AMD driver(s). HP puts all their system driver software in the "C:\SwSetup" folder. Make a backup of that folder as well (e.g. USB stick) !!!!



#11 hamluis

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Posted 09 October 2014 - 10:03 AM

- Memory usage is VERY high (>70%). (although not surprising after a system has been running for 14 hours). Install PcWinTech's Cleanmem. It reduces memory usage every 15 minutes.

- Update the BIOS. I had similar problems with the combination of the AMD drivers & my old HP system. A new BIOS solved my video problems. Search the HP website for BIOS updates.

- For AMD video drivers updates simply go to the AMD website and search for those FREE (!!!) driver updates. I NEVER paid for those new drivers. Although based on my personal experience I would simply use the old video drivers provided by HP. Remove the new drivers and install the old HP/AMD driver(s). HP puts all their system driver software in the "C:\SwSetup" folder. Make a backup of that folder as well (e.g. USB stick) !!!!

 

Please...these suggestions may ultimately be made...at this time, let's pursue the path chosed by dc3 before we start adding apps, doing BIOS updates, and so on.

 

Louis



#12 ronno21

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Posted 09 October 2014 - 04:13 PM

Hi Hamluis,

I did as dc3 suggested - started my computer in 'Safe Mode with Networking'.

I went to the website - but none of the Vimeo videos would play - nor would the Mp3 soundtracks play.

I wet to another website run by the same administrator - and again no Vimeo videos would play.

Best regards

ronno21



#13 dc3

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Posted 10 October 2014 - 09:32 AM

Does this happen only on this website?

 

Please update your AMD drivers.


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#14 ronno21

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Posted 10 October 2014 - 01:00 PM

Hi Guys,

That was an excellent question dc3 - "does this only happen on his website?"

I went to Vimeo - and played 5 or 6 videos as a test.

All played OK - no problem...

I went back to the website - which I was having the problem playing the videos...

After I opened the page - I reloaded the "tab" - just to make sure I was not in some "frozen" state - with the videos not loading...

Look I am pleased to advise that the Vimeo videos are now playing OK (a bit embarrassing - but a good outcome).

I have no idea why previously the videos were 'crashing' at about one or two minutes in - then when restarting - they only played the sound - no vision...

I will see how things go over the next couple of days - if any problems arise - I will update the driver for Windows 7 from the AMD website...

Thank you all for your help...

ronno21



#15 dc3

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Posted 10 October 2014 - 01:32 PM

Keep us posted if you have any further problems.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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