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Downloader Generic_c is detected repeatedly

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2 replies to this topic

#1 LynInFresno


  • Members
  • 1 posts
  • Local time:04:03 PM

Posted 06 October 2014 - 12:20 AM

AVG Free catches this every time i reboot. Occasionally while the PC is running. It doesn't show up during a regular scan. I've also run Malwarebytes and Spybot-Search and Destroy. I've done root kit and boot sector scans. 

I know something is rotten though. Many folders are now "access denied". I've checked folder options... hidden files, etc. I don't see anything obvious, other than being denied access to folders.


DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 11.0.9600.17280
Run by Lynne at 21:36:55 on 2014-10-05
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.2039.913 [GMT -7:00]
AV: AVG AntiVirus Free Edition 2014 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Spybot - Search and Destroy *Enabled/Outdated* {9BC38DF1-3CCA-732D-A930-C1CA5F20A4B0}
SP: AVG AntiVirus Free Edition 2014 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
============== Running Processes ================
C:\Program Files\AVG\AVG2014\avgcsrvx.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\AVG\AVG2014\avgidsagent.exe
C:\Program Files\AVG\AVG2014\avgwdsvc.exe
C:\Program Files\Edimax\11n USB Wireless LAN Utility\RtlService.exe
C:\Program Files\Spybot - Search & Destroy 2\SDFSSvc.exe
C:\Program Files\Edimax\11n USB Wireless LAN Utility\RtWlan.exe
C:\Program Files\Google\Update\\GoogleCrashHandler.exe
C:\Program Files\AVG\AVG2014\avgnsx.exe
C:\Program Files\AVG\AVG2014\avgemcx.exe
C:\Program Files\Spybot - Search & Destroy 2\SDUpdSvc.exe
C:\Program Files\AVG\AVG2014\avgui.exe
C:\Program Files\Spybot - Search & Destroy 2\SDWSCSvc.exe
C:\Program Files\Spybot - Search & Destroy 2\SDTray.exe
C:\Program Files\CCleaner\CCleaner.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Windows\System32\svchost.exe -k swprv
============== Pseudo HJT Report ===============
uRun: [GoogleDriveSync] "c:\program files\google\drive\googledrivesync.exe" /autostart
uRun: [FileHippo.com] "c:\program files\filehippo.com\UpdateChecker.exe" /background
uRun: [MxDock] c:\program files\maxthon\modules\mxdock\MxDock.exe
uRun: [HijackThis startup scan] c:\users\lynne\desktop\maintenance\HijackThis.exe /startupscan
uRun: [CCleaner Monitoring] "c:\program files\ccleaner\CCleaner.exe" /MONITOR
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [AVG_UI] "c:\program files\avg\avg2014\avgui.exe" /TRAYONLY
mRun: [SDTray] "c:\program files\spybot - search & destroy 2\SDTray.exe"
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
TCP: NameServer =
TCP: Interfaces\{2D116ED8-86CF-4E12-8378-A7D4F756E841} : DHCPNameServer =
TCP: Interfaces\{2D116ED8-86CF-4E12-8378-A7D4F756E841}\84F4D454D293648323 : DHCPNameServer =
Notify: igfxcui - igfxdev.dll
Notify: SDWinLogon - SDWinLogon.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\37.0.2062.124\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
============= SERVICES / DRIVERS ===============
R0 AVGIDSHX;AVGIDSHX;c:\windows\system32\drivers\avgidshx.sys [2014-6-17 147736]
R0 Avglogx;AVG Logging Driver;c:\windows\system32\drivers\avglogx.sys [2014-6-17 241944]
R0 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2014-8-6 98584]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2014-6-17 27416]
R1 Avgdiskx;AVG Disk Driver;c:\windows\system32\drivers\avgdiskx.sys [2014-6-30 121624]
R1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\avgidsdriverx.sys [2014-7-21 200984]
R1 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\avgidsshimx.sys [2014-6-17 21272]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2014-6-17 188696]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2014-6-17 197400]
R1 FNETURPX;FNETURPX;c:\windows\system32\drivers\FNETURPX.SYS [2014-8-28 7936]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2014\avgidsagent.exe [2014-8-25 3242000]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg2014\avgwdsvc.exe [2014-8-25 289328]
R2 lxdn_device;lxdn_device;c:\windows\system32\lxdncoms.exe -service --> c:\windows\system32\lxdncoms.exe -service [?]
R2 Realtek11nCU;Realtek11nCU;c:\program files\edimax\11n usb wireless lan utility\RtlService.exe [2014-5-23 36864]
R2 SDScannerService;Spybot-S&D 2 Scanner Service;c:\program files\spybot - search & destroy 2\SDFSSvc.exe [2014-8-12 1738168]
R2 SDUpdateService;Spybot-S&D 2 Updating Service;c:\program files\spybot - search & destroy 2\SDUpdSvc.exe [2014-8-12 2088408]
R2 SDWSCService;Spybot-S&D 2 Security Center Service;c:\program files\spybot - search & destroy 2\SDWSCSvc.exe [2014-8-12 171928]
R2 TorchCrashHandler;Torch Crash Handler;c:\users\lynne\appdata\local\torch\update\TorchCrashHandler.exe [2014-9-5 1217032]
R3 RTL8192cu;Realtek RTL8192CU Wireless LAN 802.11n USB 2.0 Network Adapter;c:\windows\system32\drivers\RTL8192cu.sys [2010-8-10 629760]
R3 WsAudioDevice_383;WsAudioDevice_383;c:\windows\system32\drivers\WsAudioDevice_383.sys [2014-5-23 25632]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;c:\windows\system32\ieetwcollector.exe [2014-9-11 108032]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2010-11-20 52224]
S3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys [2010-11-20 27264]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2014-3-24 1343400]
S3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\drivers\wdcsam.sys [2008-5-6 11520]
=============== Created Last 30 ================
2014-10-01 06:37:27 519680 ----a-w- c:\windows\system32\qdvd.dll
2014-09-23 17:59:25 2048 ----a-w- c:\windows\system32\tzres.dll
2014-09-20 23:26:28 -------- d-----w- c:\program files\Monkey Money
2014-09-20 23:22:52 -------- d-----w- c:\program files\Flux Family Secrets - The Ripple Effect
2014-09-16 05:06:34 -------- d-----w- c:\users\lynne\appdata\roaming\LibreOffice
2014-09-16 03:10:24 -------- d-----w- c:\program files\LibreOffice 4
2014-09-13 23:31:43 -------- d-----w- c:\users\lynne\Dr. Strangelove or How I Learned to Stop Worrying and Love the Bomb (1964)
2014-09-13 20:22:07 -------- d-----w- c:\users\lynne\Firewalker (1986)
2014-09-11 10:14:24 2285056 ----a-w- c:\windows\system32\msmpeg2vdec.dll
2014-09-10 23:53:23 550912 ----a-w- c:\windows\system32\kerberos.dll
2014-09-10 23:53:23 1059840 ----a-w- c:\windows\system32\lsasrv.dll
2014-09-10 23:53:03 1987584 ----a-w- c:\windows\system32\d3d10warp.dll
2014-09-10 23:53:01 793600 ----a-w- c:\windows\system32\TSWorkspace.dll
2014-09-10 23:52:56 445952 ----a-w- c:\windows\system32\aepdu.dll
2014-09-10 23:52:55 302592 ----a-w- c:\windows\system32\aeinv.dll
==================== Find3M  ====================
2014-09-11 18:39:10 110296 ----a-w- c:\windows\system32\drivers\MBAMSwissArmy.sys
2014-08-28 19:06:54 7936 ----a-w- c:\windows\system32\drivers\FNETURPX.SYS
2014-08-23 01:46:55 305152 ----a-w- c:\windows\system32\gdi32.dll
2014-08-23 00:42:53 2352640 ----a-w- c:\windows\system32\win32k.sys
2014-08-18 22:08:55 4232704 ----a-w- c:\windows\system32\jscript9.dll
2014-08-18 21:57:44 2724864 ----a-w- c:\windows\system32\mshtml.tlb
2014-08-18 21:57:30 4096 ----a-w- c:\windows\system32\ieetwcollectorres.dll
2014-08-18 21:46:26 454656 ----a-w- c:\windows\system32\vbscript.dll
2014-08-18 21:45:23 61952 ----a-w- c:\windows\system32\iesetup.dll
2014-08-18 21:44:44 51200 ----a-w- c:\windows\system32\ieetwproxystub.dll
2014-08-18 21:44:09 61952 ----a-w- c:\windows\system32\MshtmlDac.dll
2014-08-18 21:36:07 112128 ----a-w- c:\windows\system32\ieUnatt.exe
2014-08-18 21:36:05 108032 ----a-w- c:\windows\system32\ieetwcollector.exe
2014-08-18 21:35:24 597504 ----a-w- c:\windows\system32\jscript9diag.dll
2014-08-18 21:30:29 646144 ----a-w- c:\windows\system32\MsSpellCheckingFacility.exe
2014-08-18 21:22:48 60416 ----a-w- c:\windows\system32\JavaScriptCollectionAgent.dll
2014-08-18 21:08:54 2014208 ----a-w- c:\windows\system32\inetcpl.cpl
2014-08-18 21:07:44 1068032 ----a-w- c:\windows\system32\mshtmlmedia.dll
2014-08-18 20:46:48 1812992 ----a-w- c:\windows\system32\wininet.dll
2014-07-25 09:35:46 875688 ----a-w- c:\windows\system32\msvcr120_clr0400.dll
2014-07-22 04:03:22 200984 ----a-w- c:\windows\system32\drivers\avgidsdriverx.sys
2014-07-14 01:42:02 654336 ----a-w- c:\windows\system32\rpcrt4.dll
2014-07-09 01:29:32 6144 ----a-w- c:\windows\system32\KBDYAK.DLL
2014-07-09 01:29:31 6144 ----a-w- c:\windows\system32\KBDBASH.DLL
============= FINISH: 21:38:09.81 ===============

Attached Files

Edited by LynInFresno, 06 October 2014 - 12:22 AM.

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#2 nasdaq


  • Malware Response Team
  • 38,264 posts
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:06:03 PM

Posted 09 October 2014 - 09:42 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

Please paste the logs in your next reply DO NOT ATTACH THEM unless specified.
To attach a file select the "More Reply Option" and follow the instructions.

How is the computer running?
Wait for further instructions.

#3 nasdaq


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  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:06:03 PM

Posted 14 October 2014 - 08:23 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

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