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HP support solutions framework install error


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15 replies to this topic

#1 Myron P

Myron P

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Posted 05 October 2014 - 06:16 PM

Trying to install HP support solutions framework on HP Pavilion dv7 notebook running Win 7 PRO, 64 bit; initially got ":software cannot run in specified state"; had previously encountered this problem and was able to circumvent by creating another user account with ADMIN privileges and disabling all services other than Microsoft and HP. worked in both other cases; HP printer install, and excel viewer install. Trying to install the support solutions framework, now get the " there is a problem with the windows installer, software cannot be installed" found a similar subject on the HP support website; seems like the suggested solution did not work for the original post, nor did it work for me. Please help; I need to install some drivers and need HP to be able to identify my system configuration.

Thanks for taking the time to read this post.

Myron P



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#2 hamluis

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Posted 07 October 2014 - 11:35 AM

Well...if it's a known problem and HP has no solution that does the job for you...that's not good.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Myron P

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Posted 12 October 2014 - 07:23 AM

Hey Louis;

SPECCY report link, and MINI TOOLBOX log below;

I was trying to print to HP Deskjet 1000 J110 s, with BLUE SCREEN fatal error. Installing this printer driver caused me much headache. After a tedious install I tried to run in compatibility mode; but after 2nd BLUE SCREEN; I decided it best not to risk a $1,500 laptop for a $30 printer. Had it not been a present from my dear, now departed wife; I would have written this off long ago. Nonetheless, printer or not, the issue with not being able to install the HP Support Solutions Framework is a persisting problem with other software installs.

Thanks so much for your help.

 

http://speccy.piriform.com/results/AAMJvDX4yKsYdLmtWtmusDa

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Myron (administrator) on 12-10-2014 at 07:49:13
Running from "C:\Users\Myron\Desktop\TOOLS"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

 

Application errors:
==================
Error: (10/10/2014 09:55:51 PM) (Source: Application Error) (User: )
Description: Faulting application name: ZeroConfigService.exe, version: 15.2.0.3, time stamp: 0x4fe8ea02
Faulting module name: MurocApi.dll, version: 15.2.0.1, time stamp: 0x4fe8e921
Exception code: 0xc0000005
Fault offset: 0x000000000002089b
Faulting process id: 0xe68
Faulting application start time: 0xZeroConfigService.exe0
Faulting application path: ZeroConfigService.exe1
Faulting module path: ZeroConfigService.exe2
Report Id: ZeroConfigService.exe3

 

Error: (10/08/2014 00:14:56 PM) (Source: NVNetworkService) (User: )
Description: NVNetworkServiceTime out when waiting for RPC server started event.

 

Error: (10/06/2014 06:40:08 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "33.0.0.7712,language="*",type="win32",version="33.0.0.7712"1".
Dependent Assembly 33.0.0.7712,language="*",type="win32",version="33.0.0.7712" could not be found.
Please use sxstrace.exe for detailed diagnosis.

 

Error: (10/06/2014 06:10:43 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "33.0.0.7712,language="*",type="win32",version="33.0.0.7712"1".
Dependent Assembly 33.0.0.7712,language="*",type="win32",version="33.0.0.7712" could not be found.
Please use sxstrace.exe for detailed diagnosis.

 

Error: (10/06/2014 06:10:19 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "33.0.0.7712,language="*",type="win32",version="33.0.0.7712"1".
Dependent Assembly 33.0.0.7712,language="*",type="win32",version="33.0.0.7712" could not be found.
Please use sxstrace.exe for detailed diagnosis.

 

System errors:
=============
Error: (10/10/2014 10:28:40 PM) (Source: BugCheck) (User: )
Description: 0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)C:\Windows\MEMORY.DMP101014-23197-01

 

Error: (10/10/2014 10:28:39 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:27:14 PM on ‎10/‎10/‎2014 was unexpected.

 

Error: (10/10/2014 09:57:31 PM) (Source: DCOM) (User: )
Description: {F5539356-2F02-40D4-999E-FA61F45FE12E}

 

Error: (10/10/2014 09:57:03 PM) (Source: Service Control Manager) (User: )
Description: The HP Software Framework Service service terminated unexpectedly.  It has done this 1 time(s).

 

Error: (10/10/2014 09:56:56 PM) (Source: Service Control Manager) (User: )
Description: The Intel® PROSet/Wireless Zero Configuration Service service terminated unexpectedly.  It has done this 1 time(s).

 

Error: (10/10/2014 09:53:03 PM) (Source: Application Popup) (User: )
Description: There was error [DATABASE OPEN FAILED] processing the driver database.

 

Error: (10/10/2014 09:45:01 PM) (Source: Service Control Manager) (User: )
Description: The PnP-X IP Bus Enumerator service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1068

 

Error: (10/10/2014 09:44:22 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

 

Error: (10/10/2014 09:44:22 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

 

Error: (10/10/2014 09:44:22 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

 

Microsoft Office Sessions:
=========================
Error: (10/10/2014 09:55:51 PM) (Source: Application Error)(User: )
Description: ZeroConfigService.exe15.2.0.34fe8ea02MurocApi.dll15.2.0.14fe8e921c0000005000000000002089be6801cfe4f665392ae5C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exeC:\Program Files\Intel\WiFi\bin\MurocApi.dllba0ebc91-50e9-11e4-9b9b-685d43c9ec61

 

Error: (10/08/2014 00:14:56 PM) (Source: NVNetworkService)(User: )
Description: NVNetworkServiceTime out when waiting for RPC server started event.

 

Error: (10/06/2014 06:40:08 PM) (Source: SideBySide)(User: )
Description: 33.0.0.7712,language="*",type="win32",version="33.0.0.7712"C:\Users\Myron\AppData\Local\Torch\Application\torch.exe

 

Error: (10/06/2014 06:10:43 PM) (Source: SideBySide)(User: )
Description: 33.0.0.7712,language="*",type="win32",version="33.0.0.7712"C:\Users\Myron\AppData\Local\Torch\Application\torch.exe

 

Error: (10/06/2014 06:10:19 PM) (Source: SideBySide)(User: )
Description: 33.0.0.7712,language="*",type="win32",version="33.0.0.7712"C:\Users\Myron\AppData\Local\Torch\Application\torch.exe

 

CodeIntegrity Errors:
===================================
  Date: 2014-09-02 19:46:25.248
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-09-02 19:46:25.046
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (Version: 13.2.1 - Hewlett-Packard) Hidden
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.1.0.4880 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 3.1.0.4880 - Adobe Systems Incorporated) Hidden
Adobe Creative Suite 6 Master Collection (HKLM-x32\...\{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}) (Version: 6 - Adobe Systems Incorporated)
Adobe Flash Player 15 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 15.0.0.167 - Adobe Systems Incorporated)
Adobe Help Manager (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 4.0.244 - Adobe Systems Incorporated)
Adobe Help Manager (x32 Version: 4.0.244 - Adobe Systems Incorporated) Hidden
Adobe InDesign CS6 (HKLM-x32\...\{CFB770D7-8D43-1014-922B-CC2715FADE3F}) (Version: 8.0 - Adobe Systems Incorporated)
Adobe Reader X (10.1.12) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.12 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.6 (HKLM-x32\...\Adobe Shockwave Player) (Version: 11.6.3.633 - Adobe Systems, Inc.)
AuthenTec TrueAPI 64-bit (Version: 1.6.0.87 - AuthenTec, Inc.) Hidden
Blio (HKLM-x32\...\{7BCD1A5E-F903-48C9-9CB2-37E5A6FB2111}) (Version: 3.3.9679 - K-NFB Reading Technology, Inc.)
C5500n - C5800Ldn Series GDI Driver from OKI® Printing Solutions for Windows  (HKLM-x32\...\{2C52D6EB-EE7E-45C4-AFB8-1242164A4A44}) (Version: 220 - OKI® Printing Solutions)
CCleaner (HKLM\...\CCleaner) (Version: 4.18 - Piriform)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
CyberLink PowerDVD (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.5.4504 - CyberLink Corp.)
CyberLink PowerDVD (x32 Version: 10.0.5.4504 - CyberLink Corp.) Hidden
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.5.4.5822 - CyberLink Corp.)
CyberLink YouCam (x32 Version: 3.5.4.5822 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Daum PotPlayer 1.5.44465 x64 Edition (HKLM\...\PotPlayer64) (Version:  - )
Dropbox (HKCU\...\Dropbox) (Version: 2.8.2 - Dropbox, Inc.)
ESU for Microsoft Windows 7 SP1 (HKLM-x32\...\{768A6276-5822-489C-8A2B-67190F745655}) (Version: 4.1.2 - Hewlett-Packard)
Evernote v. 4.5.2 (HKLM-x32\...\{8CE152BA-1D16-11E1-867D-984BE15F174E}) (Version: 4.5.2.5904 - Evernote Corp.)
Hewlett-Packard ACLM.NET v1.2.2.3 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP 3D DriveGuard (HKLM\...\{54CE68A8-4F2D-4328-B1F7-D6C720405F7F}) (Version: 4.2.9.1 - Hewlett-Packard Company)
HP Application Assistant (HKLM\...\{0CE7EBAF-157D-4111-9146-057CB2A4023E}) (Version: 1.1.466.3970 - Hewlett-Packard)
HP Auto (Version: 1.0.12935.3667 - Hewlett-Packard Company) Hidden
HP Client Services (Version: 1.1.12938.3539 - Hewlett-Packard) Hidden
HP CoolSense (HKLM-x32\...\{0D3A6808-82B8-4BB1-BE5A-AED75B3F6C02}) (Version: 2.20.11 - Hewlett-Packard Company)
HP Customer Experience Enhancements (x32 Version: 6.0.1.8 - Hewlett-Packard) Hidden
HP Deskjet 1000 J110 series Basic Device Software (HKLM\...\{883B114D-BD3E-498F-9DAD-5E4A8E1C43BA}) (Version: 22.50.231.0 - Hewlett-Packard Co.)
HP Deskjet 1000 J110 series Help (HKLM-x32\...\{DDDFCC77-7F9C-45E9-B38E-721BA599BA0C}) (Version: 140.0.65.65 - Hewlett Packard)
HP Documentation (HKLM-x32\...\{B288E426-9954-451C-B811-B0F234CF0EDD}) (Version: 1.3.0.0 - Hewlett-Packard)
HP Launch Box (HKLM\...\{5A847522-375C-4D05-BD3D-88C450CC047F}) (Version: 1.1.5 - Hewlett-Packard Company)
HP MovieStore (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.1.21096.0 - Hewlett-Packard Company)
HP MovieStore (x32 Version: 2.1.096 - Hewlett-Packard) Hidden
HP On Screen Display (HKLM-x32\...\{ED1BD69A-07E3-418C-91F1-D856582581BF}) (Version: 1.3.5 - Hewlett-Packard Company)
HP Power Manager (HKLM-x32\...\{D8BCE5B9-67CF-4F3F-93AE-3ACC754C72EB}) (Version: 1.4.7 - Hewlett-Packard Company)
HP Quick Launch (HKLM-x32\...\{53B17A98-5BF0-40BC-AAFF-850A357975AC}) (Version: 2.7.2 - Hewlett-Packard Company)
HP Recovery Manager (x32 Version: 2.0.0 - Hewlett-Packard) Hidden
HP Security Assistant (HKLM\...\{ED6CD3AC-616B-4B20-BCF3-6E637B92A5AD}) (Version: 3.0.4 - Hewlett-Packard Company)
HP Setup (HKLM-x32\...\{F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1}) (Version: 9.0.15109.3899 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.2.14901.3869 - Hewlett-Packard Company)
HP SimplePass (HKLM-x32\...\{4BACA3B8-F63A-44ED-9A8D-48B4D02AD268}) (Version: 6.0.100.276 - Hewlett-Packard)
HP Software Framework (HKLM-x32\...\{1DFA0C99-6E2E-46F4-B242-51C7CF41DDE5}) (Version: 4.5.12.1 - Hewlett-Packard Company)
ICQ 8.2 (build 6870) (HKCU\...\ICQ) (Version: 8.2.6870.0 - Mail.Ru)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6418.0 - IDT)
Intel PROSet Wireless (Version:  - ) Hidden
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.0.0.1351 - Intel Corporation)
Intel® OpenCL CPU Runtime (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version:  - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2712 - Intel Corporation)
Intel® PROSet/Wireless for Bluetooth® + High Speed (HKLM\...\{BEE86606-EFB5-4353-9F34-29E0C59CDCFA}) (Version: 15.2.0.0284 - Intel Corporation)
Intel® PROSet/Wireless Software for Bluetooth® Technology (HKLM\...\{3015F546-6C3E-4E6A-B564-BCDF88C0BA2A}) (Version: 2.1.1.0153 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.0.0.1032 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 1.0.0.199 - Intel Corporation)
Intel® WiDi (HKLM-x32\...\{93F34C5C-ACAA-48F3-9B26-70359A117F12}) (Version: 3.0.12.0 - Intel Corporation)
Intel® Wireless Display (HKLM\...\{28EF7372-9087-4AC3-9B9F-D9751FCDF830}) (Version:  - )
Intel® Wireless Music device driver (HKLM\...\{4169B8AC-D144-4E38-A9CA-637EA44129ED}) (Version: 1.5.5310.0 - Intel Corporation)
Intel® PROSet/Wireless WiFi Software (HKLM\...\{181BBF43-CA17-4E1A-A78D-81E67A57B8A4}) (Version: 15.02.0000.1258 - Intel Corporation)
Intel® Trusted Connect Service Client (HKLM\...\{6199B534-A1B6-46ED-873B-97B0ECF8F81E}) (Version: 1.23.216.0 - Intel Corporation)
Java 7 Update 51 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86417051FF}) (Version: 7.0.510 - Oracle)
Java 7 Update 51 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217051FF}) (Version: 7.0.510 - Oracle)
Java Auto Updater (x32 Version: 2.1.9.8 - Sun Microsystems, Inc.) Hidden
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office 2000 Premium (HKLM-x32\...\{00000409-78E1-11D2-B60F-006097C998E7}) (Version: 9.00.2720 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Excel Viewer (HKLM-x32\...\{95120000-003F-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Professional Edition 2003 (HKLM-x32\...\{91110409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Office Word Viewer 2003 (HKLM-x32\...\{90850409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft PowerPoint Viewer (HKLM-x32\...\{95140000-00AF-0409-0000-0000000FF1CE}) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Security Client (Version: 4.6.0305.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.6.305.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft WSE 3.0 Runtime (x32 Version: 3.0.5305.0 - Microsoft Corp.) Hidden
Microsoft_VC80_CRT_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC90_CRT_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
NVIDIA Control Panel 344.11 (Version: 344.11 - NVIDIA Corporation) Hidden
NVIDIA GeForce Experience 2.1.2 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.1.2 - NVIDIA Corporation)
NVIDIA GeForce Experience Service (Version: 16.13.42 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 344.11 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 344.11 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.162.1274 - NVIDIA Corporation) Hidden
NVIDIA LED Visualizer 1.0 (Version: 1.0 - NVIDIA Corporation) Hidden
NVIDIA Network Service (Version: 2.0 - NVIDIA Corporation) Hidden
NVIDIA Optimus Update 16.13.42 (Version: 16.13.42 - NVIDIA Corporation) Hidden
NVIDIA PhysX System Software 9.13.1220 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.13.1220 - NVIDIA Corporation)
NVIDIA ShadowPlay 16.13.42 (Version: 16.13.42 - NVIDIA Corporation) Hidden
NVIDIA Update 16.13.42 (Version: 16.13.42 - NVIDIA Corporation) Hidden
NVIDIA Update Core (Version: 16.13.42 - NVIDIA Corporation) Hidden
NVIDIA Virtual Audio 1.2.25 (Version: 1.2.25 - NVIDIA Corporation) Hidden
opensource (x32 Version: 1.0.14960.3876 - Your Company Name) Hidden
PDF Settings CS6 (x32 Version: 11.0 - Adobe Systems Incorporated) Hidden
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
PrimoPDF -- brought to you by Nitro PDF Software (HKLM-x32\...\PrimoPDF) (Version: 5 - Nitro PDF Software)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.48.823.2011 - Realtek)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7601.29005 - Realtek Semiconductor Corp.)
SHIELD Streaming (Version: 3.1.200 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (Version: 16.13.42 - NVIDIA Corporation) Hidden
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.3.29.0 - Synaptics Incorporated)
System Requirements Lab for Intel (HKLM-x32\...\{1EBDF6D2-CEA0-484C-A23E-2DDAD7FD0DD0}) (Version: 4.5.22.0 - Husdawg, LLC)
Torch (HKCU\...\Torch) (Version: 33.0.0.7723 - Torch Media, Inc)
Validity WBF DDK (HKLM\...\{DA83578A-7DB2-4CF6-9453-CF24C7917AB8}) (Version: 4.3.301.0 - Validity Sensors, Inc.)
Vz In-Home Agent (HKLM-x32\...\VzInHomeAgent) (Version: 9.0.35.0 - Verizon)
Windows Driver Package - Hewlett-Packard Image  (05/24/2012 11.5.0.116) (HKLM\...\B52717176FE34BE856BA6AFDB17D684B819C9D8A) (Version: 05/24/2012 11.5.0.116 - Hewlett-Packard)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
WinRAR 5.01 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.01.0 - win.rar GmbH)

 

========================= Memory info: ===================================

Percentage of memory in use: 44%
Total physical RAM: 8087.31 MB
Available physical RAM: 4487.96 MB
Total Pagefile: 16172.8 MB
Available Pagefile: 11917.15 MB
Total Virtual: 4095.88 MB
Available Virtual: 3967.23 MB

 

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:909.31 GB) (Free:148.65 GB) NTFS
2 Drive d: (Recovery) (Fixed) (Total:21.91 GB) (Free:2.36 GB) NTFS
4 Drive f: (HP_TOOLS) (Fixed) (Total:0.1 GB) (Free:0.07 GB) FAT32

 

========================= Users: ========================================

User accounts for \\MYRON-HP

Administrator            Guest                    Myron                   

**** End of log ****


Edited by hamluis, 12 October 2014 - 02:17 PM.


#4 hamluis

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Posted 12 October 2014 - 02:30 PM

I would uninstall the Intel Proset wireless drivers (wireless if you use wireless, ethernet if wired)..and then reinstall.  The drivers for your system should be obtained from your respective system support webpage at the HP site.

 

http://www.sevenforums.com/bsod-help-support/240203-bsod-stop-0x0000001e.html

 

Louis



#5 Myron P

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Posted 14 October 2014 - 11:29 AM

Hey Louis, I use wireless at home and wired LAN at work, do I reinstall both; or does one conflict with the other?



#6 Myron P

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Posted 14 October 2014 - 11:35 AM

The whole thing started with me trying to update my drivers from HP website; without being able to install the support solutions framework, HP can't read my system to determine correct drivers



#7 dc3

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Posted 14 October 2014 - 11:41 AM

What drivers are you trying to update?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 Myron P

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Posted 14 October 2014 - 05:31 PM

lastly HP Deskjet 1000 J110 printer driver, my version starts to print then fails with a Blue screen error; but I have run across the problem where the HP support Solutions Framework would not install, as stated in my original post. Have you read the error log up top? originally I have had problems with installing the printer driver mentioned and EXCEL viewer 2003. HP tells me they can't discern my system setup without the Support Solutions Framework. How concerned should I be about this. Most non HP application downloads and updates install just fine; my concern is that I might not be getting notified of HP drivers and such.



#9 dc3

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Posted 15 October 2014 - 08:26 AM

I can't help you if you don't answer my question.


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#10 Myron P

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Posted 16 October 2014 - 06:55 PM

HP Deskjet 1000 J110 printer driver, and as per Hamlouis's suggestion the Intel Proset wireless drivers and Ethernet drivers.



#11 dc3

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Posted 17 October 2014 - 08:56 AM

The Fixit at Microsoft Support.


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#12 Myron P

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Posted 16 November 2014 - 09:10 AM

does not help, believe there is a problem with the Windows installer; certainly don't want to reinstall, or recover my OS; just too much that would be lost. This brings us back to the  HP Support Solutions Framework; which just will not install. HP online can't read my system. I used to love my machine and Win 7 Pro; I'm very discouraged, none of the suggested fixes seems to work. What to do?



#13 dc3

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Posted 16 November 2014 - 02:04 PM

Please run chkdsk /r
 
Chkdsk /r checks for bad sectors on the hdd and recovers any readable information.
 
Click on the Start orb and type in cmd in the Search programs and files box.  When cmd is seen in Programs above the Search box right click on it, then click on Run as administrator.
 
You will see a screen similar to the one below.
 
Screenshot2.jpg
 
Type in chkdsk c:/r then press Enter.  Please notice the space between the chkdsk and the /r.
 
You will receieve the message "CHKDSK cannot be run because it is in use by another process.  Would you like to schedule this volume to be checked the next time the system restarts?  <Y/N>".
 
Type in Y and press Enter.
 
Restart your computer to start the scan.
 
This will take a while to run, please be patient and allow it to complete the scan.
 
When the scan is finished please download and run ListChkdskResult.
 
This will open Notepad with the results of the chkdsk scan.  Please copy and then paste this log in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 Myron P

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Posted 16 November 2014 - 11:53 PM

THANKS FOR YOUR HELP!

ChkDsk report:

 

ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013

------< Log generate on 11/16/2014 11:31:34 PM >------
Category: 0
Computer Name: Myron-HP
Event Code: 1001
Record Number: 258442
Source Name: Microsoft-Windows-Wininit
Time Written: 11-17-2014 @ 04:20:10
Event Type: Information
User:
Message:

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.                        

CHKDSK is verifying files (stage 1 of 5)...
  263168 file records processed.                                        

File verification completed.
  14262 large file records processed.                                  

  0 bad file records processed.                                    

  2 EA records processed.                                          

  59 reparse records processed.                                     

CHKDSK is verifying indexes (stage 2 of 5)...
  346372 index entries processed.                                       

Index verification completed.
  0 unindexed files scanned.                                       

  0 unindexed files recovered.                                     

CHKDSK is verifying security descriptors (stage 3 of 5)...
  263168 file SDs/SIDs processed.                                       

Cleaning up 293 unused index entries from index $SII of file 0x9.
Cleaning up 293 unused index entries from index $SDH of file 0x9.
Cleaning up 293 unused security descriptors.
Security descriptor verification completed.
  41603 data files processed.                                          

CHKDSK is verifying Usn Journal...
  37296536 USN bytes processed.                                           

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  263152 files processed.                                               

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  32172875 free clusters processed.                                       

Free space verification is complete.
Windows has checked the file system and found no problems.

 953477119 KB total disk space.
 824279664 KB in 192712 files.
    108200 KB in 41604 indexes.
         0 KB in bad sectors.
    397755 KB in use by the system.
     65536 KB occupied by the log file.
 128691500 KB available on disk.

      4096 bytes in each allocation unit.
 238369279 total allocation units on disk.
  32172875 allocation units available on disk.

Internal Info:
00 04 04 00 56 93 03 00 22 64 06 00 00 00 00 00  ....V..."d......
5f 05 00 00 3b 00 00 00 00 00 00 00 00 00 00 00  _...;...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.

-----------------------------------------------------------------------
Category: 0
Computer Name: Myron-HP
Event Code: 26212
Record Number: 258350
Source Name: Chkdsk
Time Written: 11-16-2014 @ 13:57:35
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode on a volume snapshot. 

Checking file system on C:
The type of the file system is NTFS.

WARNING!  F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
  263168 file records processed.                                        

File verification completed.
  14180 large file records processed.                                  

  0 bad file records processed.                                    

  2 EA records processed.                                          

  59 reparse records processed.                                     

CHKDSK is verifying indexes (stage 2 of 3)...
  346794 index entries processed.                                       

Index verification completed.
  0 unindexed files scanned.                                       

  0 unindexed files recovered.                                     

CHKDSK is verifying security descriptors (stage 3 of 3)...
  263168 file SDs/SIDs processed.                                       

Cleaning up 293 unused index entries from index $SII of file 0x9.
Cleaning up 293 unused index entries from index $SDH of file 0x9.
Cleaning up 293 unused security descriptors.
Security descriptor verification completed.
  41814 data files processed.                                          

CHKDSK is verifying Usn Journal...
  36771384 USN bytes processed.                                           

Usn Journal verification completed.
Windows has checked the file system and found no problems.

 953477119 KB total disk space.
 825856936 KB in 195288 files.
    110116 KB in 41815 indexes.
         0 KB in bad sectors.
    397683 KB in use by the system.
     65536 KB occupied by the log file.
 127112384 KB available on disk.

      4096 bytes in each allocation unit.
 238369279 total allocation units on disk.
  31778096 allocation units available on disk.



#15 dc3

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Posted 17 November 2014 - 10:51 AM

If you didn't use the switch /r or didn't leave the space between the chkdsk and the /r it will result in a read only scan which is what is shown in the log.

 

Please run the chkdsk again, copy and the past   chkdsk /r    in the command prompt and restart the computer to run the scan.

 

Post the log in your next reply in this topic.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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