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Unexpected Windows shut down


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49 replies to this topic

#1 85strat

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Posted 05 October 2014 - 12:17 PM

I was running MalWare AntiMalWare Bytes and experienced a shut down - blue screen came up and I got a pic on my phone as well as the Windows has recovered from an unexpected shut down screens. I restarted in safe-mode and clicked on the repair op. Everything is back up but I'd like to know what I can do to make sure this isn't a larger problem.

 

Worked with this forum recently and was TOTALLY satisfied with the service and results! You guys ROCK!

 

Can you help me1

 

Jfre



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#2 hamluis

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Posted 05 October 2014 - 02:10 PM

Blue screens can occur for all sorts of reasons, ranging from malware to corrupted files to failing hardware.  Let's take a look.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 85strat

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Posted 05 October 2014 - 03:53 PM

Louis

 

Thank you for your response! here is what you asked for:

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Jfre (administrator) on 05-10-2014 at 16:44:12
Running from "C:\Users\Jfre\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/05/2014 00:11:12 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (10/04/2014 03:48:25 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (10/03/2014 01:57:21 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (10/01/2014 01:22:34 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (09/30/2014 00:30:21 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (09/29/2014 06:43:49 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (09/27/2014 03:26:57 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (09/25/2014 00:33:20 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (09/24/2014 04:52:17 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (09/24/2014 03:26:50 AM) (Source: Application Hang) (User: )
Description: The program chrome.exe version 37.0.2062.120 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 109c
 
Start Time: 01cfd789ebe6d44a
 
Termination Time: 1265
 
Application Path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
 
Report Id: 1f91226b-43bc-11e4-8df3-1c7508590d6f
 
 
System errors:
=============
Error: (10/05/2014 00:25:41 PM) (Source: Service Control Manager) (User: )
Description: The pcregservice Service service failed to start due to the following error: 
%%2
 
Error: (10/05/2014 00:20:09 PM) (Source: Service Control Manager) (User: )
Description: The PnP-X IP Bus Enumerator service depends on the Function Discovery Provider Host service which failed to start because of the following error: 
%%1068
 
Error: (10/05/2014 00:19:10 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (10/05/2014 00:19:10 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (10/05/2014 00:19:10 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (10/05/2014 00:19:10 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (10/05/2014 00:19:10 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (10/05/2014 00:19:10 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (10/05/2014 00:19:09 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}
 
Error: (10/05/2014 00:19:09 PM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
 
 
Microsoft Office Sessions:
=========================
Error: (10/05/2014 00:11:12 AM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"C:\Windows\Installer\{C8E8D2E3-EF6A-4B1D-A09E-7B27EBE2F3CE}\recordingmanager.exe
 
Error: (10/04/2014 03:48:25 AM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"C:\Windows\Installer\{C8E8D2E3-EF6A-4B1D-A09E-7B27EBE2F3CE}\recordingmanager.exe
 
Error: (10/03/2014 01:57:21 AM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"C:\Windows\Installer\{C8E8D2E3-EF6A-4B1D-A09E-7B27EBE2F3CE}\recordingmanager.exe
 
Error: (10/01/2014 01:22:34 AM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"C:\Windows\Installer\{C8E8D2E3-EF6A-4B1D-A09E-7B27EBE2F3CE}\recordingmanager.exe
 
Error: (09/30/2014 00:30:21 AM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"C:\Windows\Installer\{C8E8D2E3-EF6A-4B1D-A09E-7B27EBE2F3CE}\recordingmanager.exe
 
Error: (09/29/2014 06:43:49 PM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"C:\Windows\Installer\{C8E8D2E3-EF6A-4B1D-A09E-7B27EBE2F3CE}\recordingmanager.exe
 
Error: (09/27/2014 03:26:57 AM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"C:\Windows\Installer\{C8E8D2E3-EF6A-4B1D-A09E-7B27EBE2F3CE}\recordingmanager.exe
 
Error: (09/25/2014 00:33:20 AM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"C:\Windows\Installer\{C8E8D2E3-EF6A-4B1D-A09E-7B27EBE2F3CE}\recordingmanager.exe
 
Error: (09/24/2014 04:52:17 AM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"C:\Windows\Installer\{C8E8D2E3-EF6A-4B1D-A09E-7B27EBE2F3CE}\recordingmanager.exe
 
Error: (09/24/2014 03:26:50 AM) (Source: Application Hang)(User: )
Description: chrome.exe37.0.2062.120109c01cfd789ebe6d44a1265C:\Program Files (x86)\Google\Chrome\Application\chrome.exe1f91226b-43bc-11e4-8df3-1c7508590d6f
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-05-19 00:30:55.303
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2014-05-19 00:30:54.862
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2014-05-19 00:30:54.383
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2014-05-19 00:30:53.828
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2014-05-16 10:10:06.275
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2014-05-16 10:10:05.683
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2014-05-07 00:44:20.389
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2014-05-07 00:44:19.740
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
 
=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.2.34024 - BitTorrent Inc.)
Acrobat.com (HKLM-x32\...\{77DCDCE3-2DED-62F3-8154-05E745472D07}) (Version: 1.1.377 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 4.0.0.1390 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 4.0.0.1390 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 15 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 15.0.0.167 - Adobe Systems Incorporated)
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.152 - Adobe Systems Incorporated)
Adobe Reader XI - Turkish (HKLM-x32\...\{AC76BA86-7AD7-1055-7B44-AB0000000001}) (Version: 11.0.00 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.09) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.09 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.0.150 - Adobe Systems, Inc.)
Ares 2.2.8 (HKLM-x32\...\Ares) (Version: 2.2.8-Build#3052 - Seekar Ltd)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 1.0.0.26 - Atheros Communications Inc.)
ATI Catalyst Install Manager (HKLM\...\{6CADC615-64C7-7366-A49A-342E8B7D3C9B}) (Version: 3.0.786.0 - ATI Technologies, Inc.)
avast! Free Antivirus (HKLM-x32\...\avast) (Version: 9.0.2021 - AVAST Software)
Catalyst Control Center Graphics Previews Common (x32 Version: 2010.0719.1349.22889 - ATI) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2010.0719.1349.22889 - ATI Technologies, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2010.0719.1349.22889 - ATI) Hidden
CCC Help Chinese Standard (x32 Version: 2010.0719.1348.22889 - ATI) Hidden
CCC Help Chinese Traditional (x32 Version: 2010.0719.1348.22889 - ATI) Hidden
CCC Help Czech (x32 Version: 2010.0719.1348.22889 - ATI) Hidden
CCC Help Danish (x32 Version: 2010.0719.1348.22889 - ATI) Hidden
CCC Help Dutch (x32 Version: 2010.0719.1348.22889 - ATI) Hidden
CCC Help English (x32 Version: 2010.0719.1348.22889 - ATI) Hidden
CCC Help Finnish (x32 Version: 2010.0719.1348.22889 - ATI) Hidden
CCC Help French (x32 Version: 2010.0719.1348.22889 - ATI) Hidden
CCC Help German (x32 Version: 2010.0719.1348.22889 - ATI) Hidden
CCC Help Greek (x32 Version: 2010.0719.1348.22889 - ATI) Hidden
CCC Help Hungarian (x32 Version: 2010.0719.1348.22889 - ATI) Hidden
CCC Help Italian (x32 Version: 2010.0719.1348.22889 - ATI) Hidden
CCC Help Japanese (x32 Version: 2010.0719.1348.22889 - ATI) Hidden
CCC Help Korean (x32 Version: 2010.0719.1348.22889 - ATI) Hidden
CCC Help Norwegian (x32 Version: 2010.0719.1348.22889 - ATI) Hidden
CCC Help Polish (x32 Version: 2010.0719.1348.22889 - ATI) Hidden
CCC Help Portuguese (x32 Version: 2010.0719.1348.22889 - ATI) Hidden
CCC Help Russian (x32 Version: 2010.0719.1348.22889 - ATI) Hidden
CCC Help Spanish (x32 Version: 2010.0719.1348.22889 - ATI) Hidden
CCC Help Swedish (x32 Version: 2010.0719.1348.22889 - ATI) Hidden
CCC Help Thai (x32 Version: 2010.0719.1348.22889 - ATI) Hidden
CCC Help Turkish (x32 Version: 2010.0719.1348.22889 - ATI) Hidden
ccc-core-static (x32 Version: 2010.0719.1349.22889 - ATI) Hidden
ccc-utility64 (Version: 2010.0719.1349.22889 - ATI) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 4.18 - Piriform)
ConvertXtoDVD 3.3.4.106e (HKLM-x32\...\{76C24F39-B161-498F-BD8B-C64789812D13}_is1) (Version: 3.3.4.106e - )
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.0.2626 - CyberLink Corp.)
CyberLink YouCam (x32 Version: 3.0.2626 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{650DE870-ECA3-4E63-8D77-778512BE5D4C}) (Version:  - Microsoft)
Defraggler (HKLM\...\Defraggler) (Version: 2.18 - Piriform)
Dropbox (HKCU\...\Dropbox) (Version: 2.10.30 - Dropbox, Inc.)
Energy Management (HKLM-x32\...\{0CE226F3-EB27-4ECD-BBF5-F088716779FD}) (Version: 5.4.1.9 - Lenovo)
ERUNT 1.1j (HKLM-x32\...\ERUNT_is1) (Version:  - Lars Hederer)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 37.0.2062.124 - Google Inc.)
Google Drive (HKLM-x32\...\{C6640705-7479-4EE5-BC86-879F05F65E74}) (Version: 1.17.7290.4094 - Google, Inc.)
Google Earth Plug-in (HKLM-x32\...\{4AB54F11-2F8C-11E3-B09F-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
Internet Explorer (Enable DEP) (HKLM\...\{a9264802-8a7a-40fe-a135-5c6d204aed7a}.sdb) (Version:  - )
Internet TV for Windows Media Center (HKLM-x32\...\{9D318C86-AF4C-409F-A6AC-7183FF4CF424}) (Version: 4.2.2.0 - Microsoft Corporation)
Java 7 Update 67 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F06417067FF}) (Version: 7.0.670 - Oracle)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Lenovo DirectShare (HKLM-x32\...\InstallShield_{B2164CCB-C002-4B80-8550-7535D80DF237}) (Version: 1.0.1.38 - ArcSoft)
Lenovo DirectShare (x32 Version: 1.0.1.38 - ArcSoft) Hidden
Lenovo EasyCamera (HKLM-x32\...\{ADE16A9D-FBDC-4ecc-B6BD-9C31E51D0332}) (Version: 1.9.1106.1 - Vimicro)
Lenovo Games Console (HKLM-x32\...\Lenovo Games Console) (Version: 0.38.389.2 - Oberon Media Inc.)
Lenovo OneKey Recovery (HKLM-x32\...\InstallShield_{46F4D124-20E5-4D12-BE52-EC177A7A4B42}) (Version: 7.0.1230 - CyberLink Corp.)
Lenovo OneKey Recovery (Version: 7.0.1230 - CyberLink Corp.) Hidden
Lenovo System Update (HKLM-x32\...\{25C64847-B900-48AD-A164-1B4F9B774650}) (Version: 5.02.0018 - Lenovo)
Lenovo_Wireless_Driver (HKLM-x32\...\{28ABE740-47F3-441B-9437-852F6A64EFF8}) (Version: 1.02.01 - Lenovo)
LG United Mobile Drivers (HKLM-x32\...\{B03954CC-E130-4E57-BC83-869978685902}) (Version: 3.3.0.0 - LG Electronics)
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUSR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (HKLM-x32\...\{a0fe116e-9a8a-466f-aee0-625cb7c207e3}) (Version: 8.0.51011 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (HKLM\...\{aac9fcc4-dd9e-4add-901c-b5496a07ab2e}) (Version: 8.0.51011 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (HKLM\...\{8338783A-0968-3B85-AFC7-BAAE0A63DC50}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM-x32\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Next Generation Visualisations (HKLM-x32\...\{2E376AD9-5C49-4F7D-A0BA-6A44E8FA5A3B}) (Version: 1.0.0 -  Microsoft)
Oasis2Service 1.0 (HKLM-x32\...\{E50FC5DB-7CBD-407D-A46E-0C13E45BC386}) (Version: 1.0.0 - DDNi)
Onekey Theater (HKLM-x32\...\{DFB19121-0609-49C1-92B1-546E5A940FE8}) (Version: 2.0.1.7 - Lenovo)
Power2Go (HKLM-x32\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 5.6.0.4809d4 - CyberLink Corp.)
PowerXpressHybrid (x32 Version: 1.00.0000 - ATI) Hidden
RealDownloader (x32 Version: 1.3.3 - RealNetworks, Inc.) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (x32 Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (x32 Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer (HKLM-x32\...\RealPlayer 16.0) (Version: 16.0.3 - RealNetworks)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6184 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30116 - Realtek Semiconductor Corp.)
RealUpgrade 1.1 (x32 Version: 1.1.0 - RealNetworks, Inc.) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (x32 Version:  - Microsoft) Hidden
Sid Meier's Alpha Centauri (HKLM-x32\...\Sid Meier's Alpha Centauri) (Version:  - )
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.3.16540.9015 - Microsoft Corporation)
Skype™ 6.20 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 6.20.104 - Skype Technologies S.A.)
Spelling Dictionaries Support For Adobe Reader 9 (HKLM-x32\...\{AC76BA86-7AD7-5464-3428-900000000004}) (Version: 9.0.0 - Adobe Systems Incorporated)
Spotify (HKCU\...\Spotify) (Version: 0.9.8.296.g91f68827 - Spotify AB)
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.0.2.0 - Synaptics Incorporated)
UMPlayer 0.98 [Athlon] (HKLM-x32\...\UMPlayer) (Version: 0.98 - Ori Rejwan)
Unity Web Player (HKCU\...\UnityWebPlayer) (Version:  - Unity Technologies ApS)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{B4A38370-2ADB-46B0-A1B0-0C4A2F7DCA31}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2889836) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{9179FC17-97A8-4D98-9E09-05720AF5D44E}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{39767ECA-1731-45DB-AB5B-6BF40E151D66}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2494150) (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{3FCFD88F-4D13-4F38-8625-ABABEA7F61EA}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2687502) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{7DE7DF97-82FE-4B3A-AB8D-1621F9CC464A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{ECFE33A3-B8B7-439A-ADE4-59FBD29EF9B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{ECFE33A3-B8B7-439A-ADE4-59FBD29EF9B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{35698CB7-AAA2-4577-B505-DBFF504AEF23}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{BA610006-2C39-4419-9834-CF61AB24810A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837581) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{334FB202-28D7-4BA4-8BC9-4FE4AB233EA0}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837606) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{B0D672F7-883E-4279-8E75-D97A5445AB46}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2878252) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{B0DB9F71-E0F7-4FE6-8925-35B860CAC0C4}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition (HKLM-x32\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.PROPLUSR_{089DBFD7-8211-43B2-AAAE-5BDD8C23E3A8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.PROPLUSR_{794A0574-4E2F-4D58-B2A0-D7460ACDC85C}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM-x32\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{DCE104A1-1875-4469-A83D-A5BFA6C4640F}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{2AB483F1-C86E-427A-83B4-23889B03512D}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{334AA0A1-2BB1-4D74-B66A-2B2C4D9C2C87}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{2BA40F82-F3A4-441C-BF1A-ED4C42FF4872}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{7B29D8B8-6A87-496C-A65E-B935E740448A}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{38CF30E4-3348-4BD1-A859-B630C355A56F}) (Version:  - Microsoft)
Update for Microsoft Word 2010 (KB2880529) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{B9B89E01-5B6B-4F73-BC34-B2C0D8ACB4CD}) (Version:  - Microsoft)
VSO ConvertXToDVD (HKLM-x32\...\{CE1F93C0-4353-4C9D-84DA-AB4E7C63ED32}_is1) (Version: 5.0.0.45 - VSO-Software SARL)
VSO Media Player 1.2.2.450 (HKLM-x32\...\{59F1E8E6-60EC-4CC1-8C72-E0F38E585215}_is1) (Version: 1.2.2.450 - VSO Software)
Waterfall Chart Creator (HKLM-x32\...\Waterfall Chart Creator) (Version:  - )
Windows Driver Package - Lenovo (ACPIVPC) System  (10/19/2009 5.4.0.1) (HKLM\...\0A4175B489A1B4A6E07E11B063A6263480C51D71) (Version: 10/19/2009 5.4.0.1 - Lenovo)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3555.0308 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Media Center Add-in for Flash (HKLM-x32\...\{E2D09AC2-4153-4817-AAEB-24F92A8BCE88}) (Version: 4.1.2.0 - Microsoft Corporation)
WordPerfect Office X7 (x32 Version: 17.0 - Corel Corporation) Hidden
Yahoo! BrowserPlus 2.9.8 (HKCU\...\Yahoo! BrowserPlus) (Version:  - Yahoo! Inc.)
Yahoo! Software Update (HKLM-x32\...\Yahoo! Software Update) (Version:  - )
 
========================= Memory info: ===================================
 
Percentage of memory in use: 58%
Total physical RAM: 4090.9 MB
Available physical RAM: 1699.77 MB
Total Pagefile: 8179.98 MB
Available Pagefile: 5786.91 MB
Total Virtual: 4095.88 MB
Available Virtual: 3971.72 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:421.81 GB) (Free:40.86 GB) NTFS
2 Drive d: (LENOVO) (Fixed) (Total:29 GB) (Free:28.07 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\JFRE-PC
 
Administrator            Guest                    Jfre                     
 
 
 
 
 
Mcx1-JFRE-PC  


#4 rockysosua

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Posted 05 October 2014 - 04:59 PM

While Louis is analysing your data, I'd like to mention that getting a BSOD (bluescreen) is not something to get too worried about, unless it occurs 2 or 3 times or more.

It's just not that rare to see a BSOD from time to time.

I'd hope to not see more than one per year, but even a couple per year wouldn't worry me too much.


All is well in Paradise.

#5 85strat

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Posted 05 October 2014 - 05:04 PM

got the BSOD (as you cite it) twice within a few minute period!

 

Jfre



#6 rockysosua

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Posted 05 October 2014 - 05:11 PM

In that case, let's see what Louis can come up with. so that it doesn't happen any more.


All is well in Paradise.

#7 hamluis

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Posted 05 October 2014 - 05:18 PM

Lots of errors above relate directly to Real Player applications.  The SideBySide errors citing "rpshellextension.1.0" and "recordingmanager.exe" all point to RP problems, possibly file corruption or bad coding.  I would uninstall all RP apps, then reinstall... or just uninstall for a time to see if those errors persist.

 

The errors above pointing to ComboFix can be ignored, they are too old to worry about.

 

The errors denoting services problems...can be checked by you.  Start/Run...type services.msc, hit Enter.  If the service needs to be started, start it.  If it needs to be "automatic", make it so.

 

Louis



#8 dc3

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Posted 05 October 2014 - 05:20 PM

Go to Microsoft and use the Fixit there.

 

The S.M.A.R.T. in the Speccy is indicating a Warning.  As a precaution I would suggest running a scan with the manufacturer's diagnostic tool.  In this case this is Western Digital.

 

 
Please download Data Lifeguard for DOS (this is Western Digital's diagnostic tool for their hdds).
 
This is a zip file, to extract the file you will need a program like 7-zip to extract the ISO image.
 
This will download a ISO image which you will burn to a CD to create a bootable disc.
 
1.  Place a blank CD or DVD in the tray of your optical drive and close the tray.
 
2.  After you have downloaded the ISO image you want to burn right click on the Start orb, then choose Windows Explorer.
 
3.  When Explorer opens click on Downloads in the left pane.  Scroll down till you find the ISO file you want and double click on it.  Click on Burn Disk Image.
 
4.  In the image below you will see Disk burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.
 
burndiskimage1_zpsb502b181.png
 
5.  In the image below you can see that the green progress bar, when the image is finished burning the bar will be filled.
 
burndiskimage2_zps17a9d6ff.png
 
6.  After the image has completed being burned click on Close
 
In order to boot from this disc you may need to enter the BIOS to change the boot order so that the CD/DVD-ROM is the first device and the hdd the second device.
 
Insert the disc in the optical drive and restart the computer and follow the prompts.  Run the short test.
 
Please post the results.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 85strat

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Posted 05 October 2014 - 09:22 PM

Server Error in '/' Application. The resource cannot be found.

#10 85strat

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Posted 05 October 2014 - 10:28 PM

I downloaded the lifeguard for DOS and when i tried to run it - mssg said was incompatible with my system - that I needed to specify whether was x32 or x64 (mine is x64) and I should contact software distributor

 

ran every applicable troubleshooter/fixit program

 

with conflicting suggestions and diagnosis - I am a little skeptical - what is the problem with my machine?



#11 AustrAlien

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Posted 05 October 2014 - 10:31 PM

The hard drive is failing (badly) and needs to be replaced. Backup your important personal files to another device/location while you still can, and then prepare to replace the hard drive.

 

WDC WD5000BEVT-24A0RT0 ATA Device

S.M.A.R.T
Status: Warning
Temperature: 50 °C
Temperature Range: Warning (50 °C to 55 °C)


Attribute name: Reallocated Sectors Count
Real value: 196

Attribute name: Reallocation Event Count
Real value: 145

Attribute name: Current Pending Sector Count
Real value: 125

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#12 85strat

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Posted 05 October 2014 - 10:36 PM

ok - suggestions on that?



#13 85strat

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Posted 05 October 2014 - 11:34 PM

uh, guys! little help here! need some suggestions!



#14 dc3

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Posted 06 October 2014 - 09:05 AM

Any of these will work in your computer.

 

The hdd which came with this computer is a 500GB Western Digital.

 

If you ask members what hdd they would suggest you would have a wide variety of preferences, most based on good or bad experiences.  I have a preference for Seagate and Western Digital.

 

After you have purchased the hdd you are going to need to install Windows 7 Home Premium 64-bit.  You will need to install SP1 after you have installed the operating system.

 

You can download a ISO image which can be burned to a DVD to create a Windows 7 Home Premium 64-biy installation disc here.

 

If you are going to burn this disc on a computer using Windows 7 or Windows 8/8.1 you can use the instructions below.

 

 
1.  Place a blank CD or DVD in the tray of your optical drive and close the tray.
 
2.  After you have downloaded the ISO image you want to burn right click on the Start orb, then choose Windows Explorer.
 
3.  When Explorer opens click on Downloads in the left pane.  Scroll down till you find the ISO file you want and double click on it.  Click on Burn Disk Image.
 
4.  In the image below you will see Disk burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.
 
burndiskimage1_zpsb502b181.png
 
5.  In the image below you can see that the green progress bar, when the image is finished burning the bar will be filled.
 
burndiskimage2_zps17a9d6ff.png
 
6.  After the image has completed being burned click on Close
 
If you are using a computer with Vista or earlier, let me know and I will post instructions for burning the disc with ImgBurn.
 
If you need instructions to install the operating system, let me know.

Edited by dc3, 06 October 2014 - 09:13 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 rockysosua

rockysosua

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Posted 06 October 2014 - 09:12 AM

Here's a 500 gig drive for $45 from Amazon and if you'd like something bigger, here's a 1 TB drive for $61. (shipping included)


All is well in Paradise.




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