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wrong user after system restore


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#1 lman31

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Posted 04 October 2014 - 02:51 PM

I have my mother-in-laws computer with windows 8.  I did a system restore and now it has her old username at the login screen which I have the password but the computer will not accept it.  I also have the new username and password but cannot figure out how to change it.  I have no experience with windows 8.  What do I need to do to log back in?



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#2 Budapest

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Posted 04 October 2014 - 03:19 PM

We sympathize with your situation. Though your question about passwords is most likely legitimate, there are those who would pretend to need such assistance in order to gain unauthorized access to a computer not owned by them. We have no way of confirming ownership or if someone is being truthful with us. As such we don't provide step by step instructions but we certainly can help you find the information you seek.

This article describes the Microsoft policy about missing, lost, forgotten, or incorrect passwords...Microsoft support engineers cannot help you retrieve passwords of files and features in Microsoft products that are lost or forgotten.
Microsoft policy about lost or forgotten passwords

You can refer to these Microsoft articles.

Forgotten Password Instructions provided by Microsoft:

Non-Microsoft Forgotten Password Guides:

Password Recovery Tools:
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 lman31

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Posted 04 October 2014 - 03:52 PM

I can see why my question would be suspicious.  Although I have not followed all links you have posted they don't seem to be for windows 8.  Thank you anyway.



#4 Budapest

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Posted 04 October 2014 - 04:00 PM

http://pcsupport.about.com/od/windows-8/a/reset-password-windows-8.htm


The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 lman31

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Posted 04 October 2014 - 10:46 PM

Problem solved.  I did a reset or refresh and started over signing in with the current Microsoft account login. 



#6 Budapest

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Posted 04 October 2014 - 11:03 PM

:thumbup2:


The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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