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Cannot get Broadcom network adapter to work-no driver


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#1 kcguru

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Posted 03 October 2014 - 10:35 PM

My manager has a Toshiba Satellite Laptop C75D-B7215 that was running Windows 8.1 when she bought it. Turns out the 8.1 is not compatible with the software we use at work (work at a hotel-reservation software) so they reservation software told her to roll it back to Windows 8 Pro and it would work. Which it does, but the wireless does not work. She can connect to the internet with an Ethernet cable just fine but no wireless. I got the laptop today and went to the device manager and the network controller has the exclamation point by it and it says that there are no drivers installed for it. When I go into the details under hardware ids it says: PCI\VEN_14E4&DEV_4365&SUBSYS_30021B9A

 

I have tried finding a driver for it but nothing seems to work to get this thing up and running and my manager is leaving for Canada Sunday and needs to take the laptop with her, with wifi capabilities. I would really appreciate the help!

 

 



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#2 ElfBane

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Posted 04 October 2014 - 04:38 AM

Here are the drivers available for that model, have you tried them? http://support.toshiba.com/support/modelHome?freeText=1200008443 .



#3 kcguru

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Posted 04 October 2014 - 06:39 AM

I have tried the Broadcom driver from that page but it won't install. It starts to install and then a notepad document pops up saying a path can't be found and the install fails everytime. I am attaching the document that pops up.

Attached Files



#4 JohnC_21

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Posted 04 October 2014 - 08:36 AM

I dont' think the drive on that page will work as you downgraded to WIndows 8 and the driver on that page is only good for 8.1. There are drivers out there with the same Vendor and Device ID but I have not found anything for windows 8 with that subsystem number. They may work but I doubt it.

 

Edit: Here is the link. Click the Hard Drive Icon, not the green download button, and provide a first name and junk email address. This will take you to the download page and select to download from Toshiba.

 

I will post a link to a driver in a bit but if it does not work, I would recommend paying about $10 and getting a small USB wireless dongle like this.

 

http://www.tp-link.com/lk/products/details/?model=TL-WN725N#over


Edited by JohnC_21, 04 October 2014 - 08:44 AM.


#5 ElfBane

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Posted 04 October 2014 - 09:32 AM

Also, Toshiba lappys almost always have a wifi On-Off switch, make sure that switch didn't get toggled Off when you were handling it.



#6 kcguru

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Posted 05 October 2014 - 10:52 PM

Thank you! I got it up and running!



#7 JohnC_21

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Posted 06 October 2014 - 09:00 AM

Glad it worked for you. Thanks for the update. Was it the driver I linked to that worked for you or did you decide to use the USB dongle?






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