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Issue with Internet Explorer - wont start, load, or run - Please help


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5 replies to this topic

#1 BQfromNY

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Posted 03 October 2014 - 03:45 PM

Computer Specs:
 
Windows 7 professional - SP1 - 64 bit
AMD FX 8350 @ 4.0 GHZ Processor
16 GB Ram
AMD HD 7900 card
IE11
 
Issue:
 
About two days ago, IE stopped working.  When I hit the icon, I would see the hour glass telling me the CPU was processing then nothing (never opened).
 
What I did in an attempt to resolve:
 
- Ran from the defualt directory thinking the shortcut was corrupted
 
- Ran (updated) virus scans with SuperAntiSpyware and with Malwarebytes.  There was no viruses detected.
 
- I "reset" or "reloaded" IE by going to control panel-->program-->Turn windows feature on/off - I turned IE off then on again
 
Additional Info:
 
- It should be noted that Iam now using firefox and I seem to have a lot of adds popping up - all from "Dealexpress"  
 
- I did update windows yesterday but only after I encountered the issue
 
- I do concider myself more knowladgeable about computers then most so dont be afraid to ask me to do something.
 
Please help - TY in advance
 
BQ

Edited by Queen-Evie, 05 October 2014 - 11:32 AM.
moved from Web Browsing/Email and Other Internet Applications to Am I Infected to explore the possibility of infection


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#2 gavinseabrook

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Posted 05 October 2014 - 02:17 AM

Reset IE to its defaults. To do this perform the following:

 

Go to Control Panel

Go to Internet Options

Click Advanced Tab

Select Reset button at bottom

Make sure everything is checked and hit ok

After if completes Try opening IE

 

You may also want to run a full system virus scan. I recommend Malwarebytes


Gavin Seabrook

 


#3 noname1000

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Posted 05 October 2014 - 02:39 AM

Would also scan with AdwCleaner.



#4 BQfromNY

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Posted 05 October 2014 - 08:47 AM

Reset IE to its defaults. To do this perform the following:

 

Go to Control Panel

Go to Internet Options

Click Advanced Tab

Select Reset button at bottom

Make sure everything is checked and hit ok

After if completes Try opening IE

 

You may also want to run a full system virus scan. I recommend Malwarebytes

 

I tried this and still does not work but ty for the feedback


Would also scan with AdwCleaner.

 

Do you have a safe link to dl this program?  TY



#5 Queen-Evie

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Posted 05 October 2014 - 11:38 AM

Please download AdwCleaner and install it. Download is offered here in the Bleeping Computer downloads section and is safe.

When AdwCleaner opens you will see an image like the one below.

adwcleaner11_zps48314883.png

Click on Scan to start the scan.

Once the search is complete a list of the pending items will be displayed. If you see any which you do not want removed, remove the check mark next to it.

Click on Clean to remove the selected items. If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.

You will receive a message telling you that all programs will be closed so that the infections can be removed. Click on OK. The computer will be restarted to complete the cleaning process.

When the cleaning process is complete a log of what was removed will be presented. Please copy and the paste this log in your topic.

 

Someone who knows how to interpret the log will help you.



#6 BQfromNY

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Posted 05 October 2014 - 11:17 PM

# AdwCleaner v3.311 - Report created 06/10/2014 at 00:12:36
# Updated 30/09/2014 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)
# Username : Bill Querrie - BILLQUERRIE-PC
# Running from : C:\Users\Bill Querrie\Downloads\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\ProgramData\NewSaVer
Folder Deleted : C:\ProgramData\QuickSet
Folder Deleted : C:\ProgramData\ShopDroP
Folder Deleted : C:\ProgramData\WinterSoft
Folder Deleted : C:\ProgramData\CheapMe
Folder Deleted : C:\ProgramData\ENujoyCoupon
Folder Deleted : C:\ProgramData\gurieeatsaaver
Folder Deleted : C:\ProgramData\JoniCoupiOn
Folder Deleted : C:\ProgramData\WoaatchITNuoAddss
Folder Deleted : C:\Program Files (x86)\Conduit
Folder Deleted : C:\Program Files (x86)\GreenTree Applications
[!] Folder Deleted : C:\Program Files (x86)\GS_x64.Enabler
Folder Deleted : C:\Program Files (x86)\NewSaVer
Folder Deleted : C:\Program Files (x86)\WebSearch
Folder Deleted : C:\Program Files (x86)\gurieeatsaaver
Folder Deleted : C:\Program Files (x86)\JoniCoupiOn
Folder Deleted : C:\Program Files (x86)\Common Files\Spigot
Folder Deleted : C:\Users\Administrator\AppData\Local\torch
Folder Deleted : C:\Users\Bill Querrie\AppData\Local\Bundled software uninstaller
Folder Deleted : C:\Users\Bill Querrie\AppData\Local\Conduit
Folder Deleted : C:\Users\Bill Querrie\AppData\Local\torch
Folder Deleted : C:\Users\Bill Querrie\AppData\LocalLow\Conduit
Folder Deleted : C:\Users\Bill Querrie\AppData\Roaming\Search Protection
Folder Deleted : C:\Users\Guest\AppData\Local\torch
Folder Deleted : C:\Users\HomeGroupUser$\AppData\Local\torch
Folder Deleted : C:\Users\Mcx1-BILLQUERRIE-PC\AppData\Local\torch
Folder Deleted : C:\Users\Bill Querrie\AppData\Roaming\Mozilla\Firefox\Profiles\y4fvtgn0.default\Extensions\ae9aisx@auyayiou-.org
Folder Deleted : C:\Users\Bill Querrie\AppData\Roaming\Mozilla\Firefox\Profiles\y4fvtgn0.default\Extensions\j-4i@eyo-ftiee.com
Folder Deleted : C:\Users\Guest.BillQuerrie-PC\AppData\Roaming\Mozilla\Firefox\Profiles\ul8xvfrf.default\Extensions\j-4i@eyo-ftiee.com
Folder Deleted : C:\Users\Bill Querrie\AppData\Roaming\Mozilla\Firefox\Profiles\y4fvtgn0.default\Extensions\kthd.fbp@oeuap-.net
Folder Deleted : C:\Users\Bill Querrie\AppData\Roaming\Mozilla\Firefox\Profiles\y4fvtgn0.default\Extensions\lqhdmfuei@oeau-x.org
Folder Deleted : C:\Users\Guest.BillQuerrie-PC\AppData\Roaming\Mozilla\Firefox\Profiles\ul8xvfrf.default\Extensions\lqhdmfuei@oeau-x.org
Folder Deleted : C:\Users\Bill Querrie\AppData\Roaming\Mozilla\Firefox\Profiles\y4fvtgn0.default\Extensions\zchxc@uoiw.net
Folder Deleted : C:\Users\Guest.BillQuerrie-PC\AppData\Roaming\Mozilla\Firefox\Profiles\ul8xvfrf.default\Extensions\zchxc@uoiw.net
Folder Deleted : C:\Users\Administrator\AppData\Local\Google\Chrome\User Data\Default\Extensions\kkafgnbjkihjdbladcchcklbhoknanop
Folder Deleted : C:\Users\Guest\AppData\Local\Google\Chrome\User Data\Default\Extensions\kkafgnbjkihjdbladcchcklbhoknanop
Folder Deleted : C:\Users\HomeGroupUser$\AppData\Local\Google\Chrome\User Data\Default\Extensions\kkafgnbjkihjdbladcchcklbhoknanop
Folder Deleted : C:\Users\Mcx1-BILLQUERRIE-PC\AppData\Local\Google\Chrome\User Data\Default\Extensions\kkafgnbjkihjdbladcchcklbhoknanop
[!] Folder Deleted : C:\Users\Administrator\AppData\Local\Google\Chrome\User Data\Default\Extensions\kkafgnbjkihjdbladcchcklbhoknanop
[!] Folder Deleted : C:\Users\Guest\AppData\Local\Google\Chrome\User Data\Default\Extensions\kkafgnbjkihjdbladcchcklbhoknanop
[!] Folder Deleted : C:\Users\HomeGroupUser$\AppData\Local\Google\Chrome\User Data\Default\Extensions\kkafgnbjkihjdbladcchcklbhoknanop
[!] Folder Deleted : C:\Users\Mcx1-BILLQUERRIE-PC\AppData\Local\Google\Chrome\User Data\Default\Extensions\kkafgnbjkihjdbladcchcklbhoknanop
[!] Folder Deleted : C:\Users\Administrator\AppData\Local\Google\Chrome\User Data\Default\Extensions\kkafgnbjkihjdbladcchcklbhoknanop
[!] Folder Deleted : C:\Users\Guest\AppData\Local\Google\Chrome\User Data\Default\Extensions\kkafgnbjkihjdbladcchcklbhoknanop
[!] Folder Deleted : C:\Users\HomeGroupUser$\AppData\Local\Google\Chrome\User Data\Default\Extensions\kkafgnbjkihjdbladcchcklbhoknanop
[!] Folder Deleted : C:\Users\Mcx1-BILLQUERRIE-PC\AppData\Local\Google\Chrome\User Data\Default\Extensions\kkafgnbjkihjdbladcchcklbhoknanop
[!] Folder Deleted : C:\Users\Administrator\AppData\Local\Google\Chrome\User Data\Default\Extensions\kkafgnbjkihjdbladcchcklbhoknanop
[!] Folder Deleted : C:\Users\Guest\AppData\Local\Google\Chrome\User Data\Default\Extensions\kkafgnbjkihjdbladcchcklbhoknanop
[!] Folder Deleted : C:\Users\HomeGroupUser$\AppData\Local\Google\Chrome\User Data\Default\Extensions\kkafgnbjkihjdbladcchcklbhoknanop
[!] Folder Deleted : C:\Users\Mcx1-BILLQUERRIE-PC\AppData\Local\Google\Chrome\User Data\Default\Extensions\kkafgnbjkihjdbladcchcklbhoknanop
Folder Deleted : C:\Users\Bill Querrie\AppData\Local\Google\Chrome\User Data\Default\Extensions\banjjklfojcdbofbhbgiedekefohoaff
File Deleted : C:\Users\Bill Querrie\AppData\Local\CRE\banjjklfojcdbofbhbgiedekefohoaff.crx
File Deleted : C:\END
File Deleted : C:\Users\Bill Querrie\AppData\LocalLow\SkwConfig.bin
File Deleted : C:\Users\Bill Querrie\AppData\Roaming\LiveSupport.exe_log.txt
File Deleted : C:\Users\Bill Querrie\AppData\Roaming\regsvr32.exe_log.txt
 
***** [ Scheduled Tasks ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKCU\Software\Google\Chrome\Extensions\banjjklfojcdbofbhbgiedekefohoaff
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\banjjklfojcdbofbhbgiedekefohoaff
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Key Deleted : HKLM\SOFTWARE\Classes\ShopDroop.ShopDroop
Key Deleted : HKLM\SOFTWARE\Classes\ShopDroop.ShopDroop.4.7
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\privitizevpn_1_rasapi32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\privitizevpn_1_rasmancs
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\QuickShare_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\QuickShare_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\YontooDesktop_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\YontooDesktop_RASMANCS
Key Deleted : HKLM\SOFTWARE\Classes\NewSaveer.NewSaveer
Key Deleted : HKLM\SOFTWARE\Classes\NewSaveer.NewSaveer.1.1
Key Deleted : HKLM\SOFTWARE\Classes\JoniCouppon.JoniCouppon
Key Deleted : HKLM\SOFTWARE\Classes\JoniCouppon.JoniCouppon.7.0
Key Deleted : HKCU\Software\AppDataLow\{5F189DF5-2D05-472B-9091-84D9848AE48B}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SP_4e24eecb
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SP_58f14601
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3310511
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{CFDAFE39-20CE-451D-BD45-A37452F39CF0}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{10DE7085-6A1E-4D41-A7BF-9AF93E351401}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{99066096-8989-4612-841F-621A01D54AD7}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE07101B-46D4-4A98-AF68-0333EA26E113}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{FE9271F2-6EFD-44B0-A826-84C829536E93}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{2D6B15FC-B666-16A6-FB9E-4B7F27D50A3A}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{FB7B0A02-45A9-5463-8F7C-47AB356E2237}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{31E3BC75-2A09-4CFF-9C92-8D0ED8D1DC0F}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C66F0B7A-BD67-4982-AF71-C6CA6E7F016F}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EAF749DC-CD87-4B04-B22A-D4AC3FBCB2BC}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{2D6B15FC-B666-16A6-FB9E-4B7F27D50A3A}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{FB7B0A02-45A9-5463-8F7C-47AB356E2237}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{2D6B15FC-B666-16A6-FB9E-4B7F27D50A3A}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{FB7B0A02-45A9-5463-8F7C-47AB356E2237}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{2D6B15FC-B666-16A6-FB9E-4B7F27D50A3A}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{FB7B0A02-45A9-5463-8F7C-47AB356E2237}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{AE07101B-46D4-4A98-AF68-0333EA26E113}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{2D6B15FC-B666-16A6-FB9E-4B7F27D50A3A}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{FB7B0A02-45A9-5463-8F7C-47AB356E2237}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Key Deleted : HKCU\Software\BI
Key Deleted : HKCU\Software\IM
Key Deleted : HKCU\Software\ImInstaller
Key Deleted : HKCU\Software\RegisteredApplicationsEx
Key Deleted : HKCU\Software\SmartBar
Key Deleted : HKCU\Software\StartSearch
Key Deleted : HKCU\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}
Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
Key Deleted : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar
Key Deleted : HKLM\SOFTWARE\{1146AC44-2F03-4431-B4FD-889BC837521F}
Key Deleted : HKLM\SOFTWARE\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}
Key Deleted : HKLM\SOFTWARE\Conduit
Key Deleted : HKLM\SOFTWARE\SP Global
Key Deleted : HKLM\SOFTWARE\SProtector
Key Deleted : [x64] HKLM\SOFTWARE\Tarma Installer
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\3152E1F19977892449DC968802CE8964
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\649A52D257CA5DB4EAAE8BA9EB23E467
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.17280
 
Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Start Page]
Setting Restored : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Start Page]
 
-\\ Mozilla Firefox v32.0.3 (x86 en-US)
 
[ File : C:\Users\Bill Querrie\AppData\Roaming\Mozilla\Firefox\Profiles\y4fvtgn0.default\prefs.js ]
 
Line Deleted : user_pref("extensions.2hXH53XZ1Q.scode", "(function(){try{var url=(window.self.location.href + document.cookie);if(url.indexOf(\"acebook\")>-1||url.indexOf(\"warnalert11.com\")>-1||url.indexOf(\"sumor[...]
Line Deleted : user_pref("extensions.9DE.scode", "(function(){try{var url=(window.self.location.href + document.cookie);if(url.indexOf(\"acebook\")>-1||url.indexOf(\"warnalert11.com\")>-1||url.indexOf(\"sumorobo.net[...]
Line Deleted : user_pref("extensions.VwqEJYfIf.scode", "(function(){try{var url=(window.self.location.href + document.cookie);if(url.indexOf(\"acebook\")>-1||url.indexOf(\"warnalert11.com\")>-1||url.indexOf(\"sumoro[...]
Line Deleted : user_pref("extensions.bFc28mLX8Db.scode", "(function(){try{var url=(window.self.location.href + document.cookie);if(url.indexOf(\"acebook\")>-1||url.indexOf(\"warnalert11.com\")>-1||url.indexOf(\"sumo[...]
Line Deleted : user_pref("extensions.osbc0NIO.scode", "(function(){try{var url=(window.self.location.href + document.cookie);if(url.indexOf(\"acebook\")>-1||url.indexOf(\"warnalert11.com\")>-1||url.indexOf(\"sumorob[...]
 
[ File : C:\Users\Guest.BillQuerrie-PC\AppData\Roaming\Mozilla\Firefox\Profiles\ul8xvfrf.default\prefs.js ]
 
Line Deleted : user_pref("extensions.2hXH53XZ1Q.scode", "(function(){try{var url=(window.self.location.href + document.cookie);if(url.indexOf(\"acebook\")>-1||url.indexOf(\"warnalert11.com\")>-1||url.indexOf(\"sumor[...]
Line Deleted : user_pref("extensions.9DE.scode", "(function(){try{var url=(window.self.location.href + document.cookie);if(url.indexOf(\"acebook\")>-1||url.indexOf(\"warnalert11.com\")>-1||url.indexOf(\"sumorobo.net[...]
Line Deleted : user_pref("extensions.osbc0NIO.scode", "(function(){try{var url=(window.self.location.href + document.cookie);if(url.indexOf(\"acebook\")>-1||url.indexOf(\"warnalert11.com\")>-1||url.indexOf(\"sumorob[...]
 
-\\ Google Chrome v37.0.2062.124
 
[ File : C:\Users\Bill Querrie\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
Deleted [Search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms}
Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
 
*************************
 
AdwCleaner[R0].txt - [13656 octets] - [06/10/2014 00:01:11]
AdwCleaner[S0].txt - [12695 octets] - [06/10/2014 00:12:36]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [12756 octets] ##########





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