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Picasa Updater "blocked by group policy" error


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#1 hlauren

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Posted 03 October 2014 - 12:16 PM

Hello, I'm not sure this is a virus or not, but I can't find a solution for it anywhere.

 

I used to have Google Picasa on my computer, and several months ago I started getting errors between 1-5 times a day. 

 

The error always reads: "This program is blocked by group policy. For more information, contact your system administrator."

 

The title says: "C:\Users\H*****\AppData\Local\Temp\PicasaUpdater_3a22.exe"

This is always the same except the last part (3a22 in this case) changes to different random numbers and letters. I can go into the folder and delete the EXE file, but they will still come back (as new "clones").

 

So far, I have completely uninstalled Picasa, ran scans of my computer using Microsoft Security Essentials and Microsoft Safety Scanner, but they found nothing. I also cleaned my computer and fixed registry issues with CCleaner, but that has not helped either.

 

I haven't been able to find a solution on Picasa forums, and I've seen some other similar (but not the same issue) for problems with viruses and the "blocked by group policy" error, so I'm wondering if it's a virus.

 

I have Windows 7 Home Premium, Service Pack 1.

 

Thanks for your help!



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#2 boopme

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Posted 03 October 2014 - 08:01 PM

Hello hlauren, possibly a rootkit can do this.


Please download Malwarebytes Anti-Malware to your desktop.
  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
  • Launch Malwarebytes Anti-Malware
  • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • (Export log to save as txt)[/b]
  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.
  • (Copy to clipboard for pasting into forum replies or tickets)
  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.
  • Rootkit scan
  • On the Settings tab > Detection and Protection subtab, Detection Options, tick the box 'Scan for rootkits'.
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • With some infections, you may see this message box.
  • 'Could not load DDA driver'

  • Click 'Yes' to this message, to allow the driver to load after a restart.
  • Allow the computer to restart. Continue with the rest of these instructions.
  • When the scan is complete, click Apply Actions.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • [/list]

Edited by boopme, 03 October 2014 - 08:01 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 hlauren

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Posted 06 October 2014 - 02:50 PM

Hello,
For the first scan and the rootkit scan, there were no threats found. I don't know how helpful it is to post the reports in that case, but I have anyway.
 
FIRST SCAN:
 
Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 06-Oct-14
Scan Time: 10:02:57 AM
Logfile: 
Administrator: Yes
 
Version: 2.00.2.1012
Malware Database: v2014.10.06.06
Rootkit Database: v2014.09.19.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: hzglauren
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 438006
Time Elapsed: 27 min, 42 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 
 
 
ROOTKIT SCAN:
 
Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 06-Oct-14
Scan Time: 10:56:36 AM
Logfile: MalwareBytesScan2_10-06.txt
Administrator: Yes
 
Version: 2.00.2.1012
Malware Database: v2014.10.06.08
Rootkit Database: v2014.09.19.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: hzglauren
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 463158
Time Elapsed: 1 hr, 49 min, 16 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)


#4 hlauren

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Posted 06 October 2014 - 02:52 PM

Since it's not a virus, any suggestions as to where to look next for a solution? I'd appreciate the help.

Thanks :)



#5 boopme

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Posted 06 October 2014 - 03:12 PM

Yep, ask in Win 7 how fix the Group Policy issue.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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