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Links in emails no longer work


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#1 Lumara

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Posted 03 October 2014 - 01:22 AM

When downloading what were supposed to be photos, I ended up downloading a bunch of software I didn't want several days ago, and there weren't any photos. I then had to go and uninstall all that garbage. Then I scanned with Malwarebytes and removed 19 threats. Now when I click on a link in an email to go to the web, I get an annoying sound and a message saying, "This file doesn't have a program associated with it for performing this action," so I must have removed something that I shouldn't have. What software do I need to install make my email links work again?
 
A friend suggested I do a System Restore, and I did that, but the problem was that it only gave me the options to restore for three different times on October 2, but I need to go back to about Sept. 27. There was a box I checked  to get more restore points, but no other ones appeared, and I didn't see any way to set a restore point for an earlier date.
 
So I either need to learn how to set a restore point for an earlier date than the system allowed, or install software that will allow me to click on email links and have them work again. Any help would be greatly appreciated!
 
FWIW I also use WinPatrol, which has been great.

Edited by Queen-Evie, 03 October 2014 - 10:26 AM.
moved from Windows 7 to Am I Infected to explore the possibility of malware


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#2 Condobloke

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    Outback Aussie @ 54.2101 N, 0.2906 W


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Posted 03 October 2014 - 01:49 AM

G'day Lumara, run the following for me please.

 

http://www.bleepingcomputer.com/download/fixexec/


Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy


#3 Lumara

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Posted 03 October 2014 - 09:16 AM

I just downloaded and ran fixexec. I then clicked on a link in an email and received the same message about not having a prorgram to perform that action. :(



#4 dc3

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Posted 03 October 2014 - 09:51 AM

What e-mail client are you running?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 Lumara

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Posted 03 October 2014 - 10:09 AM

I'm running Windows Live Mail, which I've been told is also Outlook.


Edited by Lumara, 03 October 2014 - 10:09 AM.


#6 dc3

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Posted 03 October 2014 - 10:22 AM

What version of Mawarebytes did you run?
 
Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.


Please run the ESET OnlineScan

This scan takes quite a long time to run, so be prepared to have the time to allow this to run till it is completed.

***Please note. If you run this scan using Internet Explorer you won't need to download the Eset Smartinstaller.***

  • Click on this link to open ESET OnlineScan in a new window.
  • The ESET Online Scanner page will open, click on Yes, I agree to the trems of use, then click on Start, the scan will now begine.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

 

 

Please download AdwCleaner and install it.
 
When AdwCleaner opens you will see an image like the one below.
 
adwcleaner11_zps48314883.png


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 Lumara

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Posted 03 October 2014 - 10:39 AM

I just downloaded and ran mbam-check.exe. Below is all I saw in that log with the word "Quarantine" in it, and it says at the bottom of the log that it was unable to access the quarantine information. I'll now follow the other instructions in the above post.

C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine
0010767919.data                             File Size: 715       BYTES    FileVersion:  N/A            MD5: [52f6f186e45a64afe608a5252d00d52b]
0127647495.data                             File Size: 895       BYTES    FileVersion:  N/A            MD5: [072aae8424debcff5839274227cac99e]
0127647495.quar                             File Size: 80397     BYTES    FileVersion:  N/A            MD5: [f1941d97acee77510e64f3112f12e4ce]
0245970495.data                             File Size: 737       BYTES    FileVersion:  N/A            MD5: [b8fe0c1b2448ac3c94f3d6950311cede]
0245970495.quar                             File Size: 172544    BYTES    FileVersion:  N/A            MD5: [cd37328ea036ec2c0f9ed6eca62e5f43]
0261133513.data                             File Size: 746       BYTES    FileVersion:  N/A            MD5: [00e51ec9abf2efbe50c9306462c1d93f]
0261133513.quar                             File Size: 972912    BYTES    FileVersion:  N/A            MD5: [07d6dcaaa52d6f4ae2db23371c8ff6a6]
0377503911.data                             File Size: 709       BYTES    FileVersion:  N/A            MD5: [8a9efdcb8a804058687b31aeb56ceae7]
0393482843.data                             File Size: 698       BYTES    FileVersion:  N/A            MD5: [53408a9548ca5b1571da4ac1ac67d710]
0393482843.quar                             File Size: 3394      BYTES    FileVersion:  N/A            MD5: [1392bf0315942ea1b68311251141fc40]
0465171931.data                             File Size: 730       BYTES    FileVersion:  N/A            MD5: [7007ef562f1f55dbf1981e428fb27cb9]
0465171931.quar                             File Size: 3737496   BYTES    FileVersion:  N/A            MD5: [05b6426bfc13e173050a0136036a5a4f]
0565918962.data                             File Size: 783       BYTES    FileVersion:  N/A            MD5: [4294a5f1033aed949b03e1c3a5b1361b]
0565918962.quar                             File Size: 842       BYTES    FileVersion:  N/A            MD5: [bc04437c0fc643945c5e32add9cdb39f]
0584190792.data                             File Size: 771       BYTES    FileVersion:  N/A            MD5: [e585be53f93710f9fa639fbc86c5bd87]
0584190792.quar                             File Size: 1238      BYTES    FileVersion:  N/A            MD5: [e7e89c523468a105ef82b29bf091737a]
0702852824.data                             File Size: 737       BYTES    FileVersion:  N/A            MD5: [e481cd600303d2c0aa10325d6d603352]
0702852824.quar                             File Size: 204288    BYTES    FileVersion:  N/A            MD5: [f10b8b1c5597381890b40aa914fc973c]
1000411961.data                             File Size: 704       BYTES    FileVersion:  N/A            MD5: [dde4ffc66a77b3b965a245baa38dd8c8]
1046909124.data                             File Size: 717       BYTES    FileVersion:  N/A            MD5: [1cd106ba77649aabbf47466276a7d6ff]
1046909124.quar                             File Size: 70636     BYTES    FileVersion:  N/A            MD5: [9d26954df7f856a776ab6b543caf47d7]
1216005535.data                             File Size: 793       BYTES    FileVersion:  N/A            MD5: [9c666d5b48271c85df1f769149da3cf8]
1216005535.quar                             File Size: 14337     BYTES    FileVersion:  N/A            MD5: [ded437abec0c81ffac088cdd7f190f08]
1330196294.data                             File Size: 733       BYTES    FileVersion:  N/A            MD5: [cdbc5fc393e5a8dd1ed0731626318909]
1330196294.quar                             File Size: 1484      BYTES    FileVersion:  N/A            MD5: [a566cf147d3b41ab875cce6b0948e2b7]
1823046295.data                             File Size: 731       BYTES    FileVersion:  N/A            MD5: [9d66a7d63c4b64cdd2f98e56edce80f6]
1823046295.quar                             File Size: 1514      BYTES    FileVersion:  N/A            MD5: [dc48d1f05b79798f6de442d464a75fe8]
2252410658.data                             File Size: 792       BYTES    FileVersion:  N/A            MD5: [5c8271ef54ee56a95371c695b75f7e03]
2252410658.quar                             File Size: 472       BYTES    FileVersion:  N/A            MD5: [7040e13d23d7c3251cc4c7a44dca8bea]
2332846068.data                             File Size: 729       BYTES    FileVersion:  N/A            MD5: [a67bb5090e3611d3e28b1d18013960ed]
2332846068.quar                             File Size: 282       BYTES    FileVersion:  N/A            MD5: [8e1441bae23ccb06e70df60d89d32f33]
2681466138.data                             File Size: 734       BYTES    FileVersion:  N/A            MD5: [bd33bae3ddc40711a43a232f67dbf2b6]
2697810768.data                             File Size: 780       BYTES    FileVersion:  N/A            MD5: [abf8876ceb8c351fa796ea147162f232]
2697810768.quar                             File Size: 396       BYTES    FileVersion:  N/A            MD5: [526550cbf6de184055ff8a2faf4e7deb]
2892948951.data                             File Size: 701       BYTES    FileVersion:  N/A            MD5: [677affc4d1e55c349947b70215d80601]
2892948951.quar                             File Size: 3496      BYTES    FileVersion:  N/A            MD5: [1e19dc7a407c78e080d8fe6d1c486e8b]
2995592495.data                             File Size: 736       BYTES    FileVersion:  N/A            MD5: [1c56970318ae55c007aaff3afafda044]
2995592495.quar                             File Size: 391       BYTES    FileVersion:  N/A            MD5: [2597babecbdfeb3130e0163cd333a0ae]
3129805408.data                             File Size: 786       BYTES    FileVersion:  N/A            MD5: [a2a37a295427c73873b01cf99989abbc]
3129805408.quar                             File Size: 2853      BYTES    FileVersion:  N/A            MD5: [cb8b1a6b02f4dc97e23424b2535d87fb]
3237334493.data                             File Size: 788       BYTES    FileVersion:  N/A            MD5: [5000b20500d165a30f003f29b76e46ac]
3237334493.quar                             File Size: 815       BYTES    FileVersion:  N/A            MD5: [2e0813cfcf041865710b01be4c006997]
3238054499.data                             File Size: 732       BYTES    FileVersion:  N/A            MD5: [49d9ac78076dbe34bb8e0b04c158af34]
3238054499.quar                             File Size: 1678      BYTES    FileVersion:  N/A            MD5: [98ec409e3670cc54f4ad7359c0178bce]
3264216554.data                             File Size: 716       BYTES    FileVersion:  N/A            MD5: [79767b5dd1ba9cb80a3f376093b89fe6]
3291506757.data                             File Size: 788       BYTES    FileVersion:  N/A            MD5: [6fd00ac3bd039a4e04fb698342c770eb]
3291506757.quar                             File Size: 3947      BYTES    FileVersion:  N/A            MD5: [d9c720219e7d3de1b7e05cd1dca53844]
3330588785.data                             File Size: 809       BYTES    FileVersion:  N/A            MD5: [299d8f3da18eff2d5e20f18e810c9284]
3330588785.quar                             File Size: 207872    BYTES    FileVersion:  N/A            MD5: [abef161fe6fc1e5a802fbde5a3774a41]
3355783182.data                             File Size: 693       BYTES    FileVersion:  N/A            MD5: [5d0732f1310cb072912d8f31e00e9076]
3514706047.data                             File Size: 905       BYTES    FileVersion:  N/A            MD5: [e8a46c09b10706985cfffb4c33e63d40]
3514706047.quar                             File Size: 80397     BYTES    FileVersion:  N/A            MD5: [f1941d97acee77510e64f3112f12e4ce]
3893011092.data                             File Size: 715       BYTES    FileVersion:  N/A            MD5: [dcd9ec9ccfced6fc59023f8b726a915b]
3893011092.quar                             File Size: 173580    BYTES    FileVersion:  N/A            MD5: [47756ef306ce9fd72be66b31e2021683]
3941531720.data                             File Size: 782       BYTES    FileVersion:  N/A            MD5: [27784faa2724b5dccbcc0a15faa72a24]
3941531720.quar                             File Size: 314       BYTES    FileVersion:  N/A            MD5: [cf1bcb0dcbf43253fab3c781ab230121]
4192461306.data                             File Size: 731       BYTES    FileVersion:  N/A            MD5: [3e95e60603633e75a998a4950794c20f]
4192461306.quar                             File Size: 3152      BYTES    FileVersion:  N/A            MD5: [11472687a5b00e5b03b0c40825064267]
4204188378.data                             File Size: 932       BYTES    FileVersion:  N/A            MD5: [3db74e3677f02abcd9838d7db3a329ef]
4342115762.data                             File Size: 738       BYTES    FileVersion:  N/A            MD5: [814dac32904c63d87d66d0be8a8ccd5d]
4342115762.quar                             File Size: 398696    BYTES    FileVersion:  N/A            MD5: [6c745b66721c46da1e40b91b31624923]
4538009259.data                             File Size: 917       BYTES    FileVersion:  N/A            MD5: [dc5be05d5ff59b82069a13dc4ee304c9]
4538009259.quar                             File Size: 182552    BYTES    FileVersion:  N/A            MD5: [bc91871d9bf65096222580cb0404e536]
4575313321.data                             File Size: 817       BYTES    FileVersion:  N/A            MD5: [2ca1b6b5510c02dd12cd8a0d895a1673]
4575313321.quar                             File Size: 16384     BYTES    FileVersion:  N/A            MD5: [5f9ef2692e6a0f6c8c34a171e8d8b00c]
4758738639.data                             File Size: 732       BYTES    FileVersion:  N/A            MD5: [7c732523d308e749a88d6856a542f766]
4758738639.quar                             File Size: 16416     BYTES    FileVersion:  N/A            MD5: [63b221f737836a2a9cfef51f617584a9]
4931316421.data                             File Size: 745       BYTES    FileVersion:  N/A            MD5: [0c0f850bab84cab02b5f769a1456586e]
4931316421.quar                             File Size: 996       BYTES    FileVersion:  N/A            MD5: [376f63c4ba4e6e01240fe1bd45ce5a16]
5069967615.data                             File Size: 784       BYTES    FileVersion:  N/A            MD5: [39bcd2b9722e8e418dc7cf73dab6551b]
5086901776.data                             File Size: 697       BYTES    FileVersion:  N/A            MD5: [e74971fa94d593fe19ced2d401e78ee8]
5086901776.quar                             File Size: 20328     BYTES    FileVersion:  N/A            MD5: [21db2952c1936484d6e76dfd4a36cfa0]
5296025934.data                             File Size: 845       BYTES    FileVersion:  N/A            MD5: [3862980b3f9a460ac5aee7f9cf07e4be]
5296025934.quar                             File Size: 1030      BYTES    FileVersion:  N/A            MD5: [fb2cd51ec869e3812b863bc0dc8ea0a8]
5476750458.data                             File Size: 703       BYTES    FileVersion:  N/A            MD5: [ca58cd6064fdd9eceb1d2744e3ea7345]
5476750458.quar                             File Size: 154112    BYTES    FileVersion:  N/A            MD5: [1be7aad380aee329c270195fc06bd0cf]
5522595038.data                             File Size: 716       BYTES    FileVersion:  N/A            MD5: [5aeaa7dda5ad74c0e66835cb4dd56962]
5522687231.data                             File Size: 708       BYTES    FileVersion:  N/A            MD5: [286983b198726364cc98ae378ff8287f]
5583502754.data                             File Size: 843       BYTES    FileVersion:  N/A            MD5: [6cd4173ce56a10349f0c6cdb7c7ba036]
5583502754.quar                             File Size: 1016      BYTES    FileVersion:  N/A            MD5: [cce35abf0625528e4314e94afb702fd3]
5583813095.data                             File Size: 701       BYTES    FileVersion:  N/A            MD5: [5d4cc8e115463b4556db6ce8672e6cd0]
5753864040.data                             File Size: 696       BYTES    FileVersion:  N/A            MD5: [584198aa2705527fe7e709c5a7049d2b]
5753864040.quar                             File Size: 3308      BYTES    FileVersion:  N/A            MD5: [a368026be3de372115481da4c4efe86d]
5802609856.data                             File Size: 711       BYTES    FileVersion:  N/A            MD5: [54116194a39bbcf52f6e7ce81c60ce46]
5802609856.quar                             File Size: 378568    BYTES    FileVersion:  N/A            MD5: [c4f9bed9b9835d52cb0f97217040adc1]
6090806463.data                             File Size: 730       BYTES    FileVersion:  N/A            MD5: [3827975984971d12ef352b01f3e4cad9]
6090806463.quar                             File Size: 966224    BYTES    FileVersion:  N/A            MD5: [12678b4a8db6f1c863f4a3c301aac318]
6524731099.data                             File Size: 732       BYTES    FileVersion:  N/A            MD5: [178c4830398c0179d973bb35a6b2af79]
6524731099.quar                             File Size: 192512    BYTES    FileVersion:  N/A            MD5: [401db642371bb0650f7cc09924497741]
6563050312.data                             File Size: 911       BYTES    FileVersion:  N/A            MD5: [fcfa126d9e267c74fca87a7a0a6ef1ad]
6563050312.quar                             File Size: 182552    BYTES    FileVersion:  N/A            MD5: [bc91871d9bf65096222580cb0404e536]
6643032230.data                             File Size: 679       BYTES    FileVersion:  N/A            MD5: [f165e40a5b2c3b71ca18e55f1f6040f4]
6713639212.data                             File Size: 704       BYTES    FileVersion:  N/A            MD5: [88c2f21cedc06f2f1a7b7b9878f36aa8]
6839337590.data                             File Size: 724       BYTES    FileVersion:  N/A            MD5: [c51a7ccf76f62e322b7e8e0f2c1a36ef]
7018815700.data                             File Size: 848       BYTES    FileVersion:  N/A            MD5: [f66fe279d0450de9e4a040fa7e7c204a]
7018815700.quar                             File Size: 750       BYTES    FileVersion:  N/A            MD5: [ec279d387ccd2aa5875b2be29a430100]
7038340718.data                             File Size: 765       BYTES    FileVersion:  N/A            MD5: [92434c8d217d308585a7089a33a28a75]
7131897641.data                             File Size: 732       BYTES    FileVersion:  N/A            MD5: [f44a47e541db66a0e16f10e4cac17025]
7131897641.quar                             File Size: 548       BYTES    FileVersion:  N/A            MD5: [4b01b6f06c9d7c78bb7a042da96f8b94]
7480791243.data                             File Size: 708       BYTES    FileVersion:  N/A            MD5: [fb5f4f2833c59aff2dc17773a57118b6]
7480791243.quar                             File Size: 682       BYTES    FileVersion:  N/A            MD5: [895a6c5c20ed7b851e99b87d78ddf802]
7560146524.data                             File Size: 845       BYTES    FileVersion:  N/A            MD5: [bc36a231ca1594508dbdbbf9bd42112f]
7560146524.quar                             File Size: 1352      BYTES    FileVersion:  N/A            MD5: [8da9d739f9b9de85632611a8a4b8c351]
7593448858.data                             File Size: 741       BYTES    FileVersion:  N/A            MD5: [e311928ce25e4a85cc0207ece5b67391]
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7706793261.data                             File Size: 792       BYTES    FileVersion:  N/A            MD5: [0af17957428237081bdeb3957168a9ee]
7706793261.quar                             File Size: 456       BYTES    FileVersion:  N/A            MD5: [3ad0ebf91f55b233b6609ebd67f053a1]
7710310485.data                             File Size: 724       BYTES    FileVersion:  N/A            MD5: [ddc204dacff441fc1bcae75885ff68cd]
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7738700032.data                             File Size: 741       BYTES    FileVersion:  N/A            MD5: [2a67b6efa8724ff42c45add0f71451a5]
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7869990463.data                             File Size: 791       BYTES    FileVersion:  N/A            MD5: [79645c6bc04d19b1d47985ae2943cc6f]
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8422561058.data                             File Size: 747       BYTES    FileVersion:  N/A            MD5: [e6590a209fcff61c29ec99f837809d02]
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8513311471.data                             File Size: 789       BYTES    FileVersion:  N/A            MD5: [be73adfae7075d41ee07dff89a2b0d6e]
8513311471.quar                             File Size: 14494     BYTES    FileVersion:  N/A            MD5: [5893b55f19213f81dbfb9e14c4691a58]
8675123262.data                             File Size: 777       BYTES    FileVersion:  N/A            MD5: [94c1e96df72c41e58c97c28ba4c1ac91]
8713033402.data                             File Size: 715       BYTES    FileVersion:  N/A            MD5: [f61fbbde91aa840369e1691da1487496]
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8774531266.data                             File Size: 794       BYTES    FileVersion:  N/A            MD5: [0b4aa24acb2fcb72dc3857b0559e264e]
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8827905870.data                             File Size: 722       BYTES    FileVersion:  N/A            MD5: [140e8aa96e57d211f4c76b39fdc6e48a]
8855778208.data                             File Size: 709       BYTES    FileVersion:  N/A            MD5: [16eb8f141ed3fdfb5289acdf547da017]
8855778208.quar                             File Size: 524320    BYTES    FileVersion:  N/A            MD5: [6cceccb728d886a68bb4cfff1e11a94e]
8866700496.data                             File Size: 743       BYTES    FileVersion:  N/A            MD5: [d129aa1e7342b0f61345b287db5501f7]
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8879486865.data                             File Size: 741       BYTES    FileVersion:  N/A            MD5: [1249f91168dd698e3600aba9f446a78f]
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8964886301.data                             File Size: 733       BYTES    FileVersion:  N/A            MD5: [611030729ee238e149a6c58ca6e83c4d]
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9271149605.data                             File Size: 705       BYTES    FileVersion:  N/A            MD5: [cd1428e691efa0da2444cbe8b38a59f1]
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9294080445.data                             File Size: 739       BYTES    FileVersion:  N/A            MD5: [f3c911dc67e9c4ad2a37717a7a4962ae]
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9385193215.data                             File Size: 710       BYTES    FileVersion:  N/A            MD5: [472ca4d9a36093c0ed903f677e39b091]
9385193215.quar                             File Size: 484       BYTES    FileVersion:  N/A            MD5: [e62ce22a9853a68d2293f0f2f86fb10d]
9525316322.data                             File Size: 721       BYTES    FileVersion:  N/A            MD5: [277c7dfdf1604217f593b533d3c3fce6]
9525316322.quar                             File Size: 923       BYTES    FileVersion:  N/A            MD5: [3e1e877f0e84093af5920d76f4a98881]
9617104426.data                             File Size: 704       BYTES    FileVersion:  N/A            MD5: [2cb506f43bd0d25dac4ccc65e54773db]
9617104426.quar                             File Size: 1792      BYTES    FileVersion:  N/A            MD5: [7da33bcebd5f5c8070d127108f8abac3]
9656873176.data                             File Size: 703       BYTES    FileVersion:  N/A            MD5: [7e0b95578388efbb49c81498dc9465d8]
9656873176.quar                             File Size: 302       BYTES    FileVersion:  N/A            MD5: [acb1ff482e1ff3be521416e1533c8cb0]
9665380779.data                             File Size: 904       BYTES    FileVersion:  N/A            MD5: [66268dde2edcc301f2325becbe561d22]
9685460637.data                             File Size: 725       BYTES    FileVersion:  N/A            MD5: [a47de7d388c5b71a22345acf7a857ee2]
9685460637.quar                             File Size: 196       BYTES    FileVersion:  N/A            MD5: [0331cc6b5efb5bb28a6a141b950d3ec2]

Malware Exclusions:
===================
Unable to access exclusion information: Error code 20001Web Exclusions:
================
Unable to access exclusion information: Error code 20001Quarantined Items:
===================
Unable to access quarantine information: Error code 20001===============================================================
END OF FILE



#8 Lumara

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Posted 03 October 2014 - 10:45 AM

P.S. When I clicked on Properties in Malwarebytes it didn't give me a version. I looked around and it said it was last modified on July 5, but I had updated it just a few days ago, so I don't understand why it said that it hadn't been modified since July 5. I'll now go to ESET.



#9 dc3

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Posted 03 October 2014 - 10:56 AM

If you go to the control panel and click on Programs and Features you will find Malwarebytes listed there along with the version.

 

What I had requested was that you post the log which was generated when you ran the scan which found the 19 threats.  If these threats have been quarantined they will not show in another scan run afterwards.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 Lumara

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Posted 03 October 2014 - 12:37 PM

I opened the log from mbam-check.exe as instructed and don't know how to find the log of the items that were quarantined. I thought that was supposed to do it.

 

I'm still running ESET. It is at 94% and taking along time. So far it has found 10 threats - eek.



#11 dc3

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Posted 03 October 2014 - 12:50 PM

If you used the link I posted you should have a download titled mbam-check2.1.1, you need to click on this.

 

When you click on the download it will load the log to the notepad.

 

If there is more than one log choose the older one.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 Lumara

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Posted 03 October 2014 - 01:04 PM

That's exactly what I did. There was only the one log with the portion that I posted.



#13 dc3

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Posted 03 October 2014 - 01:18 PM

Let's try it a different way.

 

This should show all of the MBAM logs, choose the one with the date when the 19 threats was made.

 

*Open Malwarebytes Anti-Malware.
*Click the History Tab at the top and select Application Logs.
*Select (check) the box next to Scan Log. Choose the most current scan.
*Click the View button.
*Click Copy to Clipboard at the bottom...come back to this thread, click Add Reply, then right-click and choose Paste.
*Alternatively, you can click Export and save the log as a .txt file on yout Desktop or another location.
*Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
 
I have an appointment in an hour, so I may not get back to this until around 1:00 PM PST.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 Lumara

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Posted 03 October 2014 - 01:23 PM

I appreciate all your help. I'll do that when ESET quits running, since I don't want to interfere with anything. It's only up to 95% now after all this time.



#15 dc3

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Posted 03 October 2014 - 01:54 PM

I'm off to get my ears lowered.  I'll check back when I get home.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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