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Just installed adwcleaner and computer still slow


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#1 inthedropzone4

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Posted 02 October 2014 - 09:23 PM

Hello

 

I am a truley a beginner and I have a very slow computer.   I saw good things about bleepingcomputer.com and a turtorial on installing adwcleaner.   My computer is still very slow, and I have been asked to purchase the optimizer.

 

Now I am a bit scared that this is too good to be true and that now all this site will do is ask me to purchase something.  

 

Have I messed up my computer????


Edited by hamluis, 03 October 2014 - 11:34 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Queen-Evie

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Posted 02 October 2014 - 09:26 PM

What was it that you were being asked to purchase? Name of program, please.
How are being asked to purchase the optimizer? (pop up, etc)
Did you install anything other than AdwCleaner?

Post the LINK to the page you downloaded from.

When you went to the download page, were you SIGNED IN to your Bleeping Computer account?

Edited by Queen-Evie, 02 October 2014 - 09:28 PM.


#3 inthedropzone4

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Posted 02 October 2014 - 09:33 PM

It was a pop  up during the adcleaner installaton for pc utilities pro.  I declined.  But my computer is still slow.   do I have to purchase things on here or is the adcleaner supposed to make it faster?

 

I am so sorry I don't even know how to ask these questions.   I may be over my head here.

 

Thanks for quick response.



#4 inthedropzone4

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Posted 02 October 2014 - 09:34 PM

Oh no i was not signed in with an account when I downloaded the cleaner.   Didn't know I was supposed to.



#5 JohnC_21

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Posted 02 October 2014 - 09:48 PM

Do not purchase the optimizer. That can only lead to trouble. Your slow computer could be for hardware reasons also. The last time I ran Adwcleaner from here, I did not get a popup.



#6 Queen-Evie

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Posted 02 October 2014 - 11:03 PM

If you are not signed in there will be ads on the pages of Bleeping Computer. Yes, they are also on the download pages.

The optimizer could have been one of those ads. Do you recall if you clicked it in addtion to/instead of AdwCleaner? You don't have to be signed in to download from the BC downloads section. You just have to make sure you click the button for the correct download.

No, you do not have to purchase anything in order to download something from Bleeping Computer.

ALL programs for offered here are fully vetted and approved AS SAFE by the site owner, Grinler, before being added to the downloads.

AdwCleaner will NEVER ask if you want to purchase something else or sneak anything onto your computer. If it did, we would not offer it.

Since you mention a slow computer start with following the suggestions here
http://www.bleepingcomputer.com/forums/t/87058/slow-computerbrowser-check-here-first;-it-may-not-be-malware/

A slow computer can be caused by many things in addition to hardware as mentioned by JohnC_21.

After you try the suggestions in the post I linked to, please update us on the status of your system. If still slow, we may be able to give you other suggestions.

#7 inthedropzone4

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Posted 02 October 2014 - 11:57 PM

I didn't click on the optimizer.

 

Since installing the cleaner, I now have pop ups all over my screen about viruses and for me to install windows 7 updates.   I thought my computer updated automatically.  Did I uninstall that when I installed the cleaner?

 

Since I do not know what is good or bad about these things, I think I have created a monster by installing the cleaner in the first place.    This is disruptive when I am trying to use my computer.

 

I think I have damaged my computer.



#8 JohnC_21

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Posted 03 October 2014 - 11:32 AM

Download Adwcleaner from the link I posted and run it again in safe mode. If that does not work out for you download Hitman Pro and run it. Download the 32bit or 64bit version depending on your OS, You will need an internet connection.



#9 Queen-Evie

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Posted 03 October 2014 - 01:37 PM

As you can see your topic has been moved to Am I Infected.

Someone will guide you through checking to see if your system is infected and if it is will help you with the clean up process.

There will be tools suggested and while I understand if you are reluctant to run them, please do so. All tools will be linked.

Those who help here in Am I Infected need logs from them in order to help you. They are all safe to use.

If you have ANY questions during the process ASK.

#10 quietman7

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Posted 06 October 2014 - 05:23 PM

Since installing the cleaner, I now have pop ups all over my screen about viruses and for me to install windows 7 updates...I think I have damaged my computer.

In many cases these issues are the result of unwanted toolbars, add-ons/plug-ins, and browser extensions which come bundled with other free software (often without the knowledge or consent of the user). They can often be the source of various issues and problems to include Adware, pop-up ads browser hijacking which may change your home page and search engine, and user profile corruption.

As such they are generally classified as Potentially Unwanted Programs (PUPs) and many of them can be removed from within its program group Uninstall shortcut in Start Menu > All Programs or by using Add/Remove Programs or Programs and Features in Control Panel, so always check there first. With most adware/junkware it is strongly recommended to deal with it like a legitimate program and uninstall from Programs and Features or Add/Remove Programs in the Control Panel. In most cases, using the uninstaller of the adware not only removes it more effectively, but it also restores any changed configuration. After uninstallation, then you can run specialized tools like Malwarebytes Anti-Malware, AdwCleaner and JRT (Junkware Removal Tool) to fix any remaining entries they may find.

Alternatively, you can use a third-party utility like Revo Uninstaller Free or Portable and follow these instructions for using it. Revo will do a more thorough job of searching for and removing related registry entries, files and folders.

Note: Some programs can be difficult to remove due to the presence of related services and processes running in the background. Sometimes the uninstall works more effectively if you first stop and disable the program's service or perform the removal in safe mode so there are less processes which can interfere with the uninstallation.

Remove anything else (newly installed programs) you do not recognize.

The next place to check is your browser extensions and add-ons/plug-ins.
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#11 quietman7

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Posted 06 October 2014 - 05:25 PM

After doing the above...continue as follows:

Please download and use the following tools (in the order listed) which will search for and remove many potentially unwanted programs (PUPs), adware, toolbars, browser hijackers, extensions, add-ons and other junkware as well as related registry entries (values, keys) and remnants.

RKill created by Grinler (aka Lawrence Abrams), the site owner of BleepingComputer.
AdwCleaner created by Xplode. <- frequently updated; most current version is v3.311
Junkware Removal Tool created by thisisu.

1. Double-click on RKill to launch the tool. A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully. A log file will be created and saved to the root directory, C:\RKill.log. Copy and paste the contents of RKill.log in your next reply.

Important: Do not reboot your computer until you complete the next step.

2. Double-click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.

  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).


Close all open programs and shut down any protection/security software to avoid potential conflicts.

3. Double-click on JRT.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.

  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log file named JRT.txt will automatically open and be saved to your Desktop.
  • Copy and paste the contents of JRT.txt in your next reply.

.
4. As a final step, download, install and perform a THREAT SCAN with Malwarebytes Anti-Malware 2.0. Be sure to print out and follow these instructions.

When done, please post the complete results of your Malwarebytes scan for review.

To retrieve the Malwarebytes Anti-Malware 2.0 scan log information (Method 1)

  • Open Malwarebytes Anti-Malware.
  • Click the History Tab at the top and select Application Logs.
  • Select (check) the box next to Scan Log. Choose the most current scan.
  • Click the View button.
  • Click Copy to Clipboard at the bottom...come back to this thread, click Add Reply, then right-click and choose Paste.
  • Alternatively, you can click Export and save the log as a .txt file on your Desktop or another location.

To retrieve the Malwarebytes Anti-Malware 2.0 scan log information (Method 2)

  • Open Malwarebytes Anti-Malware.
  • Click the Scan Tab at the top.
  • Click the View detailed log link on the right.
  • Click Copy to Clipboard at the bottom...come back to this thread, click Add Reply, then right-click and choose Paste.
  • Alternatively, you can click Export and save the log as a .txt file on your Desktop or another location.

-- Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


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