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Websites failed to load


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#1 kostya86

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Posted 02 October 2014 - 08:50 AM

Hi,

 

Every few months or so I will encounter a problem where my computer will begin to have problems with loading websites. Google Chrome will just display a blank page or say "no data received". I have to reload the website in Chrome a couple of times and it will sometimes sluggishly open or not at all. Obviously, rebooting the computer does not help and other devices on the local network, which access the internet via the same router function perfectly fine. Opening websites through a different browser such as Firefox can sometimes help, but does not always. Pinging websites works fine and downloading files also works fine. 

 

Last time I had this problem I scanned my computer with HijackThis and uploaded the log to some auto analyzer forum, which found no threats. Then scanned with MalawareByes, HitmanPro, and RougueKiller, some of which I believe found small things (like a bad website cookie or corrupt registry entry), but did not fix the problem. Finally I ran ComboFix, which at one point helped me get rid of a nasty virus, and that was the only thing that was able to resolved the problem. I no longer have the log from that ComboFix run but I remember that the main drawback I had was that it somehow broke the update feature of my Kaspersky Internet Security, and I had to reinstall the software for it to work properly. 

 

This time around I started having a similar problem a couple of days ago and just ran ComboFix straight away. As last time, it corrupted the update feature of Kaserpsky Internet Security, but after a restart the problem was gone. Looking at the log file, I can see that ComboFix deleted 4 files: 

 

c:\users\hds\adguardInstaller.exe
c:\users\kostya86\AppData\Local\Temp\sfamcc00001.dll
c:\users\kostya86\AppData\Local\Temp\sfareca00001.dll
c:\windows\PFRO.log
 
Websites load fine now, but I'd like to understand what kind of Malaware I removed and whether the problem is gone for good.  Thanks


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#2 kostya86

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Posted 02 October 2014 - 08:55 AM

Forgot to include that I'm running Windows 7 x64



#3 boopme

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Posted 03 October 2014 - 08:12 PM

Having had run ComboFix I recommend you repost this info with a DS log from this guide.

Please follow this Preparation Guide, do steps 6,7 and 8 and post in a new topic.
Let me know if all went well.
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#4 kostya86

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Posted 04 October 2014 - 04:16 AM

Having had run ComboFix I recommend you repost this info with a DS log from this guide.

Please follow this Preparation Guide, do steps 6,7 and 8 and post in a new topic.
Let me know if all went well.

 

 

Thanks for the reply. I ran the DDS tool and posted a new topic as requested



#5 boopme

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Posted 04 October 2014 - 03:24 PM

Thank you!
New topic ... http://www.bleepingcomputer.com/forums/t/550762/websites-failed-to-load/#entry3496690

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 5 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
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