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Slow internet


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9 replies to this topic

#1 sfo1mas

sfo1mas

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Posted 02 October 2014 - 06:23 AM

Hello helpful people,

I'm running Windows 7 Service Pack 1 and have been experiencing really slow internet speeds in the last few days. My wife's computer is fine and our wireless devices are fine as well, but my computer seems to have caught something. I have run AVG Free and Super Antie Spyware and have caught a few suspicious files, but the problem persists. Any help will be appreciated. Thank you!



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#2 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,665 posts
  • OFFLINE
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  • Gender:Male
  • Location:Daly City, CA
  • Local time:02:08 AM

Posted 02 October 2014 - 06:08 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"



p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 sfo1mas

sfo1mas
  • Topic Starter

  • Members
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  • Local time:05:08 AM

Posted 02 October 2014 - 07:15 PM

Hi BC Advisor,

Thank you for your response. Below are the logs for Security Check, Farbar Service Scanner, and MiniToolBox. I'm waiting for the AntiMalwareBytes scan to complete, and I will reply to your message with the rest of the results. Thanks again for your help!

 

 

Security Check

 Results of screen317's Security Check version 0.99.87  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
AVG AntiVirus Free Edition 2014   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 JavaFX 2.1.1    
 Java 7 Update 55  
 Java version out of Date!
 Adobe Flash Player 10 Flash Player out of Date!
 Adobe Flash Player 14.0.0.179  
 Adobe Reader 10.1.12 Adobe Reader out of Date!  
 Mozilla Firefox (32.0.3)
````````Process Check: objlist.exe by Laurent````````  
 AVG avgwdsvc.exe
 AVG avgemc.exe
 Microsoft Small Business Business Contact Manager BcmSqlStartupSvc.exe  
 Symantec Norton Online Backup NOBuAgent.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````
 

Farbar Service Scanner

Farbar Service Scanner Version: 21-07-2014
Ran by Bubba (administrator) on 02-10-2014 at 19:55:19
Running from "C:\Users\Bubba\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****

 

MiniToolBox Results

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Bubba (administrator) on 02-10-2014 at 19:57:23
Running from "C:\Users\Bubba\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================



========================= IP Configuration: ================================

NVIDIA nForce Networking Controller = Local Area Connection (Connecting)
NETGEAR WNA3100 N300 Wireless USB Adapter = Wireless Network Connection 3 (Connected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 4 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Bubba-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : Home

Wireless LAN adapter Wireless Network Connection 4:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
   Physical Address. . . . . . . . . : C4-04-15-6E-13-84
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 3:

   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : NETGEAR WNA3100 N300 Wireless USB Adapter
   Physical Address. . . . . . . . . : C4-04-15-6E-13-84
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::d20:f9e:8ed7:6438%15(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.254.3(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, October 02, 2014 3:17:50 AM
   Lease Expires . . . . . . . . . . : Thursday, March 24, 2022 9:32:52 PM
   Default Gateway . . . . . . . . . : 192.168.254.254
   DHCP Server . . . . . . . . . . . : 192.168.254.254
   DHCPv6 IAID . . . . . . . . . . . : 506480282
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-8C-9E-E0-F8-0F-41-22-3E-56
   DNS Servers . . . . . . . . . . . : 192.168.254.254
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Ethernet
   Physical Address. . . . . . . . . : F8-0F-41-22-3E-56
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::71d6:9466:c6f9:c854%11(Deprecated)
   Autoconfiguration IPv4 Address. . : 169.254.200.84(Tentative)
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . :
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.Home:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:2c01:2c9b:9dec:e48b(Preferred)
   Link-local IPv6 Address . . . . . : fe80::2c01:2c9b:9dec:e48b%14(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{4B36980C-1723-4F27-9E15-3B794D7B2B97}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{3580D70A-C806-4F28-902C-DAE39CDB2602}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  MyRouter.Home
Address:  192.168.254.254

Name:    google.com
Addresses:  2607:f8b0:4000:808::1003
      173.194.115.34
      173.194.115.35
      173.194.115.32
      173.194.115.46
      173.194.115.41
      173.194.115.36
      173.194.115.33
      173.194.115.39
      173.194.115.37
      173.194.115.40
      173.194.115.38


Pinging google.com [173.194.115.34] with 32 bytes of data:
Reply from 173.194.115.34: bytes=32 time=56ms TTL=55
Reply from 173.194.115.34: bytes=32 time=63ms TTL=55

Ping statistics for 173.194.115.34:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 56ms, Maximum = 63ms, Average = 59ms
Server:  MyRouter.Home
Address:  192.168.254.254

Name:    yahoo.com
Addresses:  206.190.36.45
      98.139.183.24
      98.138.253.109


Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=112ms TTL=45
Reply from 206.190.36.45: bytes=32 time=113ms TTL=45

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 112ms, Maximum = 113ms, Average = 112ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 16...c4 04 15 6e 13 84 ......Microsoft Virtual WiFi Miniport Adapter #2
 15...c4 04 15 6e 13 84 ......NETGEAR WNA3100 N300 Wireless USB Adapter
 11...f8 0f 41 22 3e 56 ......NVIDIA nForce 10/100/1000 Mbps Ethernet
  1...........................Software Loopback Interface 1
 19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 33...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0  192.168.254.254    192.168.254.3     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
    192.168.254.0    255.255.255.0         On-link     192.168.254.3    281
    192.168.254.3  255.255.255.255         On-link     192.168.254.3    281
  192.168.254.255  255.255.255.255         On-link     192.168.254.3    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.254.3    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.254.3    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 14     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 14     58 2001::/32                On-link
 14    306 2001:0:5ef5:79fb:2c01:2c9b:9dec:e48b/128
                                    On-link
 15    281 fe80::/64                On-link
 14    306 fe80::/64                On-link
 15    281 fe80::d20:f9e:8ed7:6438/128
                                    On-link
 14    306 fe80::2c01:2c9b:9dec:e48b/128
                                    On-link
  1    306 ff00::/8                 On-link
 14    306 ff00::/8                 On-link
 15    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/02/2014 03:17:58 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/01/2014 08:14:20 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   16 3.254.168.192.in-addr.arpa. PTR Bubba-PC.local.

Error: (10/01/2014 08:14:20 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.254.3:5353   14 3.254.168.192.in-addr.arpa. PTR Jen-PC.local.

Error: (10/01/2014 07:52:40 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 17041986

Error: (10/01/2014 07:52:40 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 17041986

Error: (10/01/2014 07:52:39 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (09/30/2014 09:18:38 PM) (Source: Application Error) (User: )
Description: Faulting application name: firefox.exe, version: 32.0.3.5379, time stamp: 0x54224e2c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x1a10f9e0
Faulting process id: 0x22e4
Faulting application start time: 0xfirefox.exe0
Faulting application path: firefox.exe1
Faulting module path: firefox.exe2
Report Id: firefox.exe3

Error: (09/30/2014 08:04:56 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/30/2014 07:40:46 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3710156

Error: (09/30/2014 07:40:46 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 3710156


System errors:
=============
Error: (10/02/2014 03:23:05 AM) (Source: DCOM) (User: )
Description: {752073A1-23F2-4396-85F0-8FDB879ED0ED}

Error: (10/02/2014 03:15:56 AM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}

Error: (09/30/2014 08:43:15 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk3\DR4.

Error: (09/30/2014 08:43:14 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk3\DR4.

Error: (09/30/2014 08:43:14 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk3\DR4.

Error: (09/30/2014 07:40:57 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk3\DR11.

Error: (09/30/2014 07:40:56 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk3\DR11.

Error: (09/30/2014 07:40:56 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk3\DR11.

Error: (09/25/2014 08:03:01 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk3\DR9.

Error: (09/25/2014 08:03:00 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk3\DR9.


Microsoft Office Sessions:
=========================
Error: (03/02/2014 09:52:50 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6600.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 1940 seconds with 480 seconds of active time.  This session ended with a crash.

Error: (06/25/2013 07:47:28 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 86194 seconds with 900 seconds of active time.  This session ended with a crash.

Error: (06/13/2013 03:21:21 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6665.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 38388 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (07/08/2012 11:48:29 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 343877 seconds with 7920 seconds of active time.  This session ended with a crash.

Error: (06/08/2012 00:30:31 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6607.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 765993 seconds with 14160 seconds of active time.  This session ended with a crash.

Error: (03/31/2012 10:59:11 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6612.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 2642 seconds with 2280 seconds of active time.  This session ended with a crash.

Error: (01/04/2012 01:45:54 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6423.1000, Microsoft Office Version: 12.0.6425.1000. This session lasted 4955 seconds with 600 seconds of active time.  This session ended with a crash.



 Update for Microsoft Office 2007 (KB2508958) (HKLM-x32\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{0C5823AA-7B6F-44E1-8D5B-8FD1FF0E6438}) (Version:  - Microsoft)
=========================== Installed Programs ============================
Acer eRecovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 5.00.3002 - Acer Incorporated)
Acer Games (HKLM-x32\...\WildTangent acer Master Uninstall) (Version: 1.0.2.4 - WildTangent)
Acer Registration (HKLM-x32\...\Acer Registration) (Version: 1.03.3003 - Acer Incorporated)
Acer ScreenSaver (HKLM-x32\...\Acer Screensaver) (Version: 1.1.0825.2010 - Acer Incorporated)
Acer Updater (HKLM-x32\...\{EE171732-BEB4-4576-887D-CB62727F01CA}) (Version: 1.02.3502 - Acer Incorporated)
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.1.0.4880 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 3.1.0.4880 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 10 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 10.2.152.26 - Adobe Systems Incorporated)
Adobe Flash Player 14 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 14.0.0.179 - Adobe Systems Incorporated)
Adobe Reader X (10.1.12) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.12 - Adobe Systems Incorporated)
Agatha Christie - 4:50 from Paddington (x32 Version: 2.2.0.95 - WildTangent) Hidden
AIM 7 (HKLM-x32\...\AIM_7) (Version:  - )
Amazon Cloud Player (HKCU\...\Amazon Amazon Cloud Player) (Version: 2.4.0.33 - Amazon Services LLC)
Amazon MP3 Downloader 1.0.15 (HKLM-x32\...\Amazon MP3 Downloader) (Version: 1.0.15 - Amazon Services LLC)
Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{75104836-CAC7-444E-A39E-3F54151942F5}) (Version: 4.0.0.97 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
AVG 2014 (HKLM\...\AVG) (Version: 2014.0.4765 - AVG Technologies)
AVG 2014 (Version: 14.0.4037 - AVG Technologies) Hidden
AVG 2014 (Version: 14.0.4765 - AVG Technologies) Hidden
AVG SafeGuard toolbar (HKLM-x32\...\AVG SafeGuard toolbar) (Version: 18.1.9.799 - AVG Technologies)
Bejeweled 2 Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Build-a-lot 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Business Contact Manager for Outlook 2007 SP2 (HKLM-x32\...\Business Contact Manager) (Version: 3.0.8619.1 - Microsoft Corporation)
Business Contact Manager for Outlook 2007 SP2 (x32 Version: 3.0.8619.1 - Microsoft Corporation) Hidden
Chuzzle Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Cisco EAP-FAST Module (HKLM-x32\...\{415B2719-AD3A-4944-B404-C472DB6085B3}) (Version: 2.1.6 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{83770D14-21B9-44B3-8689-F7B523F94560}) (Version: 1.0.12 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{669C7BD8-DAA2-49B6-966C-F1E2AAE6B17E}) (Version: 1.0.13 - Cisco Systems, Inc.)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Diner Dash 2 Restaurant Rescue (x32 Version: 2.2.0.95 - WildTangent) Hidden
Dora's World Adventure (x32 Version: 2.2.0.95 - WildTangent) Hidden
Download Updater (AOL LLC) (HKLM-x32\...\SoftwareUpdUtility) (Version:  - )
Dropbox (HKCU\...\Dropbox) (Version: 2.10.28 - Dropbox, Inc.)
Epson Connect Printer Setup (HKLM-x32\...\{D9B1D51B-EB56-410D-AEB5-1CCFAC4B6C8C}) (Version: 1.2.0 - SEIKO EPSON CORPORATION)
EPSON Connect version 1.0 (HKLM-x32\...\EPSON Connect_is1) (Version: 1.0 - Epson America Inc.)
Epson Customer Participation (HKLM\...\{814FA673-A085-403C-9545-747FC1495069}) (Version: 1.6.3.0 - SEIKO EPSON CORPORATION)
Epson Event Manager (HKLM-x32\...\{0F13C24A-FFE2-4CD0-8E0B-DC804E0A0E0B}) (Version: 3.10.0035 - Seiko Epson Corporation)
Epson Print CD (HKLM-x32\...\{D16A31F9-276D-4968-A753-FFEAC56995D0}) (Version: 2.33.00 - SEIKO EPSON CORPORATION)
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON XP-610 Series Printer Uninstall (HKLM\...\EPSON XP-610 Series) (Version:  - SEIKO EPSON Corporation)
EPSON XP-610 User’s Guide version 1.0 (HKLM-x32\...\UsersGuideEPSON XP-610 User’s Guide_is1) (Version: 1.0 - )
EpsonNet Print (HKLM-x32\...\{3E31400D-274E-4647-916C-2CACC3741799}) (Version: 2.6.0 - SEIKO EPSON CORPORATION)
Evernote v. 5.5.3 (HKLM-x32\...\{B1A0F908-1448-11E4-8684-00163E98E7D0}) (Version: 5.5.3.4236 - Evernote Corp.)
Final Drive: Nitro (x32 Version: 2.2.0.95 - WildTangent) Hidden
Galerie de photos Windows Live (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Google Drive (HKLM-x32\...\{C6640705-7479-4EE5-BC86-879F05F65E74}) (Version: 1.17.7290.4094 - Google, Inc.)
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
gPodder version 3.7.0 (HKLM-x32\...\{ABE123A1-41D1-4917-8E1E-C7E37991B673}_is1) (Version: 3.7.0 - Thomas Perl)
H&R Block Basic + Efile 2012 (HKLM-x32\...\{89D20029-0578-4D8D-979A-695C8D868868}) (Version: 12.02.7803 - HRB Technology, LLC.)
H&R Block Basic + Efile 2013 (HKLM-x32\...\{FDF789BA-0A3F-45B1-AFC3-FB424AFEB3D0}) (Version: 13.02.6401 - HRB Technology, LLC.)
H&R Block Deluxe + Efile + State 2011 (HKLM-x32\...\{C6006AED-E5A7-4F77-BAD5-95AC43DE04F3}) (Version: 11.05.7102 - HRB Technology, LLC.)
H&R Block New Mexico 2011 (HKLM-x32\...\{158C6F7A-A239-4673-B491-B26FB8695EDC}) (Version: 1.11.3001 - HRB Technology, LLC.)
Hotkey Utility (HKLM-x32\...\Hotkey Utility) (Version: 2.05.3014 - Acer Incorporated)
Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3006 - Acer Incorporated)
Java 7 Update 55 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217025FF}) (Version: 7.0.550 - Oracle)
Java Auto Updater (x32 Version: 2.1.9.8 - Sun Microsystems, Inc.) Hidden
JavaFX 2.1.1 (HKLM-x32\...\{1111706F-666A-4037-7777-211328764D10}) (Version: 2.1.1 - Oracle Corporation)
Jewel Quest Heritage (x32 Version: 2.2.0.95 - WildTangent) Hidden
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Lords of Magic Special Edition (HKLM-x32\...\Lords of Magic Special Edition) (Version:  - )
LTCM Client (HKLM-x32\...\{B38E9B55-7136-4E66-A084-320512FF3F6F}) (Version: 1.20.3792 - Leader Technologies Inc)
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.150.1 - McAfee, Inc.)
Media Converter for Philips (HKLM-x32\...\{E623BB3F-F7ED-4148-BEB5-A0D1DB28B4DE}) (Version: 2.5.2.231 - ArcSoft)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office 2003 Web Components (HKLM-x32\...\{90A40409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Office 2007 Primary Interop Assemblies (HKLM-x32\...\{50120000-1105-0000-0000-0000000FF1CE}) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Small Business 2007 (HKLM-x32\...\SMALLBUSINESSR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Small Business 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Small Business Connectivity Components (HKLM-x32\...\{A939D341-5A04-4E0A-BB55-3E65B386432D}) (Version: 2.0.7024.0 - Microsoft Corporation)
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs (HKLM-x32\...\{90120000-00B2-0409-0000-0000000FF1CE}) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 (HKLM-x32\...\Microsoft SQL Server 2005) (Version:  - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft SQL Server 2005 Express Edition (MSSMLBIZ) (x32 Version: 9.4.5000.00 - Microsoft Corporation) Hidden
Microsoft SQL Server Native Client (HKLM\...\{9ACF3FDB-C8E6-444C-8C64-13A221F7BFFD}) (Version: 9.00.5000.00 - Microsoft Corporation)
Microsoft SQL Server Setup Support Files (English) (HKLM-x32\...\{53F5C3EE-05ED-4830-994B-50B2F0D50FCE}) (Version: 9.00.5000.00 - Microsoft Corporation)
Microsoft SQL Server VSS Writer (HKLM\...\{B636C9B9-A3F2-4DCE-ADCC-72E095018385}) (Version: 9.00.5000.00 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Mozilla Firefox 32.0.3 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 32.0.3 (x86 en-US)) (Version: 32.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Mystery P.I. - Stolen in San Francisco (x32 Version: 2.2.0.95 - WildTangent) Hidden
MyWinLocker (Version: 4.0.14.11 - Egis Technology Inc.) Hidden
MyWinLocker 4 (x32 Version: 4.0.14.11 - Egis Technology Inc.) Hidden
MyWinLocker Suite (HKLM-x32\...\InstallShield_{17DF9714-60C9-43C9-A9C2-32BCAED44CBE}) (Version: 4.0.14.11 - Egis Technology Inc.)
MyWinLocker Suite (x32 Version: 4.0.14.11 - Egis Technology Inc.) Hidden
Namco All-Stars: PAC-MAN (x32 Version: 2.2.0.95 - WildTangent) Hidden
Nero Control Center 10 (x32 Version: 10.2.11100.1.1 - Nero AG) Hidden
Nero ControlCenter 10 Help (CHM) (x32 Version: 10.5.10000 - Nero AG) Hidden
Nero Core Components 10 (x32 Version: 2.0.18100.8.8 - Nero AG) Hidden
Nero DiscSpeed 10 (HKLM-x32\...\{34490F4E-48D0-492E-8249-B48BECF0537C}) (Version: 6.2.10500.2.100 - Nero AG)
Nero DiscSpeed 10 Help (CHM) (x32 Version: 10.5.10000 - Nero AG) Hidden
Nero Express 10 (HKLM-x32\...\{70550193-1C22-445C-8FA4-564E155DB1A7}) (Version: 10.2.12000.21.100 - Nero AG)
Nero Express 10 Help (CHM) (x32 Version: 10.5.10200 - Nero AG) Hidden
Nero Multimedia Suite 10 Essentials (HKLM-x32\...\{62BF4BD3-B1F6-4FA2-8388-CC0647ACBF86}) (Version: 10.5.10300 - Nero AG)
Nero StartSmart 10 (HKLM-x32\...\{F61D489E-6C44-49AC-AD02-7DA8ACA73A65}) (Version: 10.2.11600.14.100 - Nero AG)
Nero StartSmart 10 Help (CHM) (x32 Version: 10.5.10000 - Nero AG) Hidden
Nero Update (HKLM-x32\...\{65BB0407-4CC8-4DC7-952E-3EEFDF05602A}) (Version: 1.0.0018 - Nero AG)
NETGEAR WNA3100 wireless USB 2.0 adapter (HKLM-x32\...\{C2425F91-1F7B-4037-9A05-9F290184798D}) (Version: 1.01.206 - NETGEAR)
newsXpresso (HKLM-x32\...\InstallShield_{613C0AC5-3A67-4B94-8B13-9176AD83F5BF}) (Version: 1.0.0.40 - esobi Inc.)
newsXpresso (x32 Version: 1.0.0.40 - esobi Inc.) Hidden
Norton Online Backup (HKLM-x32\...\{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}) (Version: 2.1.17869 - Symantec Corporation)
NVIDIA Control Panel 307.83 (Version: 307.83 - NVIDIA Corporation) Hidden
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.10.62.40 - NVIDIA Corporation)
NVIDIA ForceWare Network Access Manager (HKLM-x32\...\InstallShield_{7CFA46E3-CC2F-4355-82AE-6012DC3633FD}) (Version: 1.00.7316 - NVIDIA Corporation)
NVIDIA ForceWare Network Access Manager (Version: 1.00.7316 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 307.83 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 307.83 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.109.706 - NVIDIA Corporation) Hidden
NVIDIA Stereoscopic 3D Driver (HKLM-x32\...\NVIDIAStereo) (Version: 7.17.12.6684 - NVIDIA Corporation)
NVIDIA Update 1.10.8 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.10.8 - NVIDIA Corporation)
NVIDIA Update Components (Version: 1.10.8 - NVIDIA Corporation) Hidden
Penguins! (x32 Version: 2.2.0.95 - WildTangent) Hidden
Poker Superstars III (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Golfer (x32 Version: 2.2.0.95 - WildTangent) Hidden
PreReq (x32 Version: 6.2.4.0 - Eastman Kodak Company) Hidden
PrintProjects (HKLM-x32\...\PrintProjects) (Version: 1.0.0.9282 - RocketLife Inc.)
Python 2.7 PyGTK 2.24.0 (HKLM-x32\...\{EF55A180-F177-4BF8-A711-FE297D480245}) (Version: 2.24.0 - http://www.pygtk.org/)
Python 2.7.2 (HKLM-x32\...\{2E295B5B-1AD4-4D36-97C2-A316084722CF}) (Version: 2.7.2150 - Python Software Foundation)
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6045 - Realtek Semiconductor Corp.)
Shredder (Version: 2.0.8.7 - Egis Technology Inc.) Hidden
Shredder (x32 Version: 2.0.8.7 - Egis Technology Inc.) Hidden
Sierra Utilities (HKLM-x32\...\Sierra Utilities) (Version:  - )
SMC RT2870 Wireless LAN Card (HKLM-x32\...\{28DA7D8B-F9A4-4F18-8AA0-551B1E084D0D}) (Version: 1.0.4.0 - SMC)
Software Updater (HKLM-x32\...\{B307472F-7BD9-4040-9255-CE6D6A1196A3}) (Version: 4.3.1 - SEIKO EPSON CORPORATION)
Spotify (HKCU\...\Spotify) (Version: 0.9.13.24.g5dbb3103 - Spotify AB)
StartNow Toolbar (HKLM-x32\...\StartNow Toolbar) (Version: 2.5.0 - StartNow.com)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.5.1012 - SUPERAntiSpyware.com)
TimeLeft (HKLM-x32\...\TIMELEFT3_is1) (Version: 3.57 - NesterSoft Inc.)
Torchlight (x32 Version: 2.2.0.95 - WildTangent) Hidden
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_SMALLBUSINESSR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM-x32\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2889914) 32-Bit Edition (HKLM-x32\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{F3F83933-75FC-4B60-84F2-3F8FA63D042E}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Publisher 2007 Help (KB963667) (HKLM-x32\...\{90120000-0019-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{2E40DE55-B289-4C8B-8901-5D369B16814F}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
Update Installer for WildTangent Games App (x32 Version:  - WildTangent) Hidden
Virtual Villagers 4 - The Tree of Life (x32 Version: 2.2.0.95 - WildTangent) Hidden
Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)
Visual Studio 2010 x64 Redistributables (HKLM\...\{21B133D6-5979-47F0-BE1C-F6A6B304693F}) (Version: 13.0.0.1 - AVG Technologies)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
WD Drive Utilities (HKLM-x32\...\{72E40002-8CEC-47C1-A099-83AC8E173BF0}) (Version: 1.0.3.3 - Western Digital Technologies, Inc.)
WD Quick View (HKLM-x32\...\{324C58C7-A292-4523-A943-91DE1EB6A1FE}) (Version: 2.4.1.9 - Western Digital Technologies, Inc.)
WD Security (HKLM-x32\...\{83270912-15C7-4336-822E-E8F1B1BBCA60}) (Version: 1.0.3.3 - Western Digital Technologies, Inc.)
WD SmartWare (HKLM\...\{F6ABA2F3-9759-48CD-B25B-A07A811E92E4}) (Version: 2.4.1.9 - Western Digital Technologies, Inc.)
WD SmartWare Installer (HKLM-x32\...\{72fda14f-5a07-49d5-b7f7-202377e9b522}) (Version: 2.4.1.9 - Western Digital Technologies, Inc.)
Welcome Center (HKLM-x32\...\Acer Welcome Center) (Version: 1.02.3102 - Acer Incorporated)
WildTangent Games App (x32 Version: 4.0.10.5 - WildTangent) Hidden
Windows Live (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windstream Setup Assistant (HKLM-x32\...\Windstream-Windstream Setup Assistant) (Version: 8.3.1.7 - Windstream)
Zotero Standalone 4.0.21.2 (x86 en-US) (HKLM-x32\...\Zotero Standalone 4.0.21.2 (x86 en-US)) (Version: 4.0.21.2 - Zotero)
Zuma's Revenge (x32 Version: 2.2.0.95 - WildTangent) Hidden

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 66%
Total physical RAM: 3839.37 MB
Available physical RAM: 1302.13 MB
Total Pagefile: 7676.91 MB
Available Pagefile: 5346.98 MB
Total Virtual: 4095.88 MB
Available Virtual: 3986.03 MB

========================= Partitions: =====================================

1 Drive c: (Acer) (Fixed) (Total:911.88 GB) (Free:848.23 GB) NTFS
3 Drive e: (WD Unlocker) (CDROM) (Total:0.01 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\BUBBA-PC

Administrator            Bubba                    Guest                    
Jen                      UpdatusUser              

========================= Restore Points ==================================

22-09-2014 20:52:33 Scheduled Checkpoint
23-09-2014 11:45:34 Installed Epson Event Manager
23-09-2014 11:48:48 Installed Epson Print CD
24-09-2014 07:00:14 Windows Update
02-10-2014 04:00:01 Scheduled Checkpoint
02-10-2014 07:00:12 Windows Update

**** End of log ****


Edited by sfo1mas, 02 October 2014 - 07:20 PM.


#4 sfo1mas

sfo1mas
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Posted 02 October 2014 - 08:35 PM

Hello again BC Advisor,

Below are the MWB Anti-Malware Scan Log, the MWB Anti-Rootkit Report, and the RKill Log. Thank you again! Side question if you have a second...what is a spoiler?

 

Malwarebytes Anti-Malware Scan Log

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 10/2/2014
Scan Time: 8:10:03 PM
Logfile: mwb.txt
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.10.02.10
Rootkit Database: v2014.09.19.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Bubba

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 363896
Time Elapsed: 16 min, 0 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 3
PUP.Optional.StartNow.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{5911488E-9D1E-40ec-8CBB-06B231CC153F}, Quarantined, [9a58e32c1c604cea00e1662e3ac89b65],
PUP.Optional.StartNow.A, HKU\S-1-5-21-3605405111-1895987072-3448608859-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{5911488E-9D1E-40EC-8CBB-06B231CC153F}, Quarantined, [9a58e32c1c604cea00e1662e3ac89b65],
PUP.Optional.StartNow.A, HKU\S-1-5-21-3605405111-1895987072-3448608859-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS\{5911488E-9D1E-40EC-8CBB-06B231CC153F}, Quarantined, [9a58e32c1c604cea00e1662e3ac89b65],

Registry Values: 2
PUP.Optional.StartNow.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\TOOLBAR|{5911488E-9D1E-40EC-8CBB-06B231CC153F}, StartNow Toolbar, Quarantined, [9a58e32c1c604cea00e1662e3ac89b65]
PUP.Optional.StartNow.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\TOOLBAR\{5911488E-9D1E-40ec-8CBB-06B231CC153F}, Quarantined, [92605db2512be3534a97f59f8280e51b],

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 1
PUP.Optional.SweetPacks.A, C:\Windows\Temp\TBU002\ToolbarUpdate.exe, Quarantined, [c9291df2443854e25da36eab02ffdb25],

Physical Sectors: 0
(No malicious items detected)


(end)

 

MWB Anti-Rootkit Report

Malwarebytes Anti-Rootkit BETA 1.07.0.1012
www.malwarebytes.org

Database version: v2014.10.02.10

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.17280
Bubba :: BUBBA-PC [administrator]

10/2/2014 9:12:09 PM
mbar-log-2014-10-02 (21-12-09).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 365820
Time elapsed: 14 minute(s), 37 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)

 

Rkill Log

 

Rkill 2.6.8 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 10/02/2014 09:32:59 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 10/02/2014 09:34:25 PM
Execution time: 0 hours(s), 1 minute(s), and 25 seconds(s)
 



#5 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
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Posted 02 October 2014 - 09:31 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Please run a free online scan with the ESET Online Scanner.

  • Disable your antivirus program
  • Internet Explorer users - Click on this link to open ESET OnlineScan.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on ESET Smart Installer to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Check "Enable detection of potentially unwanted applications".
  • Click Advanced settings and make sure all 4 boxes are checkmarked (two of them are already checkmarked by default).
    Do NOT checkmark "Use custom proxy settings"
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#6 sfo1mas

sfo1mas
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Posted 02 October 2014 - 11:35 PM

Hello Broni,

I ran the Temp File Cleaner, and below are the AdwCleaner Report, Junkware Removal Tool Report, and the ESET Online Scanner Report:

 

AdwCleaner Report

 

# AdwCleaner v3.311 - Report created 02/10/2014 at 22:49:04
# Updated 30/09/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Bubba - BUBBA-PC
# Running from : C:\Users\Bubba\Downloads\adwcleaner_3.311.exe
# Option : Scan

***** [ Services ] *****

Service Found : Updater Service for StartNow Toolbar

***** [ Files / Folders ] *****

File Found : C:\Program Files (x86)\Mozilla Firefox\browser\searchplugins\safeguard-secure-search.xml
File Found : C:\Program Files (x86)\Mozilla Firefox\plugins\npdnu.dll
File Found : C:\Program Files (x86)\Mozilla Firefox\plugins\npdnu.xpt
File Found : C:\Program Files (x86)\Mozilla Firefox\plugins\npdnupdater2.dll
File Found : C:\Program Files (x86)\Mozilla Firefox\plugins\npdnupdater2.xpt
Folder Found : C:\Program Files (x86)\AVG SafeGuard toolbar
Folder Found : C:\Program Files (x86)\AVG Security Toolbar
Folder Found : C:\Program Files (x86)\Common Files\AVG Secure Search
Folder Found : C:\Program Files (x86)\Common Files\Software Update Utility
Folder Found : C:\ProgramData\AVG SafeGuard toolbar
Folder Found : C:\ProgramData\AVG Secure Search
Folder Found : C:\ProgramData\AVG Security Toolbar
Folder Found : C:\Users\Bubba\AppData\Local\AVG SafeGuard toolbar
Folder Found : C:\Users\Bubba\AppData\Local\Software
Folder Found : C:\Users\Bubba\AppData\LocalLow\AVG SafeGuard toolbar

***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Found : HKCU\Software\APN PIP
Key Found : HKCU\Software\AVG SafeGuard toolbar
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Found : HKCU\Software\Zugo
Key Found : [x64] HKCU\Software\APN PIP
Key Found : [x64] HKCU\Software\AVG SafeGuard toolbar
Key Found : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Found : [x64] HKCU\Software\Zugo
Key Found : HKLM\SOFTWARE\AVG SafeGuard toolbar
Key Found : HKLM\SOFTWARE\AVG Security Toolbar
Key Found : HKLM\SOFTWARE\Classes\AppID\{1FDFF5A2-7BB1-48E1-8081-7236812B12B2}
Key Found : HKLM\SOFTWARE\Classes\AppID\{6C259840-5BA8-46E6-8ED1-EF3BA47D8BA1}
Key Found : HKLM\SOFTWARE\Classes\AppID\{7E8A36EA-2501-4ED3-A3C8-CFA9143FB169}
Key Found : HKLM\SOFTWARE\Classes\AppID\{BB711CB0-C70B-482E-9852-EC05EBD71DBB}
Key Found : HKLM\SOFTWARE\Classes\AppID\{FAA8C612-F1B6-461B-8B60-B54D74D9642E}
Key Found : HKLM\SOFTWARE\Classes\AppID\dnu.EXE
Key Found : HKLM\SOFTWARE\Classes\AppID\ScriptHelper.EXE
Key Found : HKLM\SOFTWARE\Classes\AppID\Toolbar.DLL
Key Found : HKLM\SOFTWARE\Classes\AppID\ToolbarBroker.EXE
Key Found : HKLM\SOFTWARE\Classes\AppID\ViProtocol.DLL
Key Found : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.BrowserWndAPI
Key Found : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.BrowserWndAPI.1
Key Found : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.PugiObj
Key Found : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.PugiObj.1
Key Found : HKLM\SOFTWARE\Classes\CLSID\{2CBD2A57-2FD5-4F1A-9FC8-90ED48FA4187}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{408CFAD9-8F13-4747-8EC7-770A339C7237}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{933B95E2-E7B7-4AD9-B952-7AC336682AE3}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{B658800C-F66E-4EF3-AB85-6C0C227862A9}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{E15A9BFD-D16D-496D-8222-44CADF316E70}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Found : HKLM\SOFTWARE\Classes\dnUpdate
Key Found : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser
Key Found : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser.1
Key Found : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController
Key Found : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController.1
Key Found : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Found : HKLM\SOFTWARE\Classes\Interface\{1C888195-0160-4883-91B7-294C0CE2F277}
Key Found : HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Found : HKLM\SOFTWARE\Classes\Interface\{660E6F4F-840D-436D-B668-433D9591BAC5}
Key Found : HKLM\SOFTWARE\Classes\Interface\{99ACA0F7-D864-45CB-8C40-FD42A077E7CA}
Key Found : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Found : HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Found : HKLM\SOFTWARE\Classes\Interface\{E65F40C8-3CEB-47C2-9E01-BF73323DF4E7}
Key Found : HKLM\SOFTWARE\Classes\Interface\{E7435878-65B9-44D1-A443-81754E5DFC90}
Key Found : HKLM\SOFTWARE\Classes\protocols\handler\viprotocol
Key Found : HKLM\SOFTWARE\Classes\S
Key Found : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi
Key Found : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi.1
Key Found : HKLM\SOFTWARE\Classes\Toolbar.BandObject
Key Found : HKLM\SOFTWARE\Classes\Toolbar.BandObject.1
Key Found : HKLM\SOFTWARE\Classes\Toolbar.ToolbarHelperObject
Key Found : HKLM\SOFTWARE\Classes\Toolbar.ToolbarHelperObject.1
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{07CAC314-E962-4F78-89AB-DD002F2490EE}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{38BF9661-BDA0-4A74-BB3B-576EC7AE16DC}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{6857AC4A-95B4-4E2C-B2D2-8A235FCCEF4A}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{74FB6AFD-DD77-4CEB-83BD-AB2B63E63C93}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{92380354-381A-471F-BE2E-DD9ACD9777EA}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
Key Found : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE
Key Found : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE.1
Key Found : HKLM\SOFTWARE\Classes\ZGClnt.Mngr
Key Found : HKLM\SOFTWARE\Classes\ZGClnt.Mngr.1
Key Found : HKLM\SOFTWARE\Description
Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\bopakagnckmlgajfccecajhnimjiiedh
Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{2CBD2A57-2FD5-4F1A-9FC8-90ED48FA4187}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\avg-secure-search-installer_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\avg-secure-search-installer_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{C6FDD0C3-266A-4DC3-B459-28C697C44CDC}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{90120000-00B2-0409-0000-0000000FF1CE}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AVG SafeGuard toolbar
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SoftwareUpdUtility
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\StartNow Toolbar
Key Found : HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin
Key Found : HKLM\SOFTWARE\StartNow Toolbar
Key Found : [x64] HKLM\SOFTWARE\Classes\CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{1C888195-0160-4883-91B7-294C0CE2F277}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{660E6F4F-840D-436D-B668-433D9591BAC5}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{99ACA0F7-D864-45CB-8C40-FD42A077E7CA}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{E65F40C8-3CEB-47C2-9E01-BF73323DF4E7}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{E7435878-65B9-44D1-A443-81754E5DFC90}
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{95B7759C-8C7F-4BF1-B163-73684A933233}]
Value Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [vProt]
Value Found : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [Avg@toolbar]

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17280


-\\ Mozilla Firefox v32.0.3 (x86 en-US)

[ File : C:\Users\Bubba\AppData\Roaming\Mozilla\Firefox\Profiles\87tkcory.default-1397178720505\prefs.js ]


*************************

AdwCleaner[R0].txt - [10479 octets] - [02/10/2014 22:49:04]

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [10540 octets] ##########

 

 

Junkware Removal Tool Report

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.2.6 (10.02.2014:1)
OS: Windows 7 Home Premium x64
Ran by Bubba on Thu 10/02/2014 at 22:56:30.96
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders

Successfully deleted: [Empty Folder] C:\Users\Bubba\appdata\local\{0554A0CD-1494-42B5-A227-891FE62B7CCB}
Successfully deleted: [Empty Folder] C:\Users\Bubba\appdata\local\{08B47E41-C167-4F51-A35B-79ECCB1CB479}
Successfully deleted: [Empty Folder] C:\Users\Bubba\appdata\local\{0C053DCC-C191-4263-8334-246717101E4C}
Successfully deleted: [Empty Folder] C:\Users\Bubba\appdata\local\{0EDF018B-7AC0-4CDE-AFAC-54C1AD06B31D}
Successfully deleted: [Empty Folder] C:\Users\Bubba\appdata\local\{123FFF14-85D6-4E07-B363-D5C444583975}
Successfully deleted: [Empty Folder] C:\Users\Bubba\appdata\local\{1746DEFB-6519-433A-8483-CADF1A07EF9E}
Successfully deleted: [Empty Folder] C:\Users\Bubba\appdata\local\{18A33FB1-25D3-448E-889F-0A5BE93BC27A}
Successfully deleted: [Empty Folder] C:\Users\Bubba\appdata\local\{2231A045-CCC9-4B8E-B65E-918E32595557}
Successfully deleted: [Empty Folder] C:\Users\Bubba\appdata\local\{43AD0777-44DA-43F1-8ADF-89146687FD55}
Successfully deleted: [Empty Folder] C:\Users\Bubba\appdata\local\{4D9BAE96-4B70-42A5-A47C-5B7249DE8B06}
Successfully deleted: [Empty Folder] C:\Users\Bubba\appdata\local\{99ADF699-330A-47DD-A8DA-F951D5B64590}
Successfully deleted: [Empty Folder] C:\Users\Bubba\appdata\local\{9F8956FC-FB9E-48A5-A044-1A8D509E2A05}
Successfully deleted: [Empty Folder] C:\Users\Bubba\appdata\local\{A063DE0F-091E-4494-8D11-D665F35449CD}
Successfully deleted: [Empty Folder] C:\Users\Bubba\appdata\local\{A41F3BE7-F8C8-4C85-92DD-BF2218FC51C0}
Successfully deleted: [Empty Folder] C:\Users\Bubba\appdata\local\{B5883D50-97F0-4D96-983E-621ED6D98E01}
Successfully deleted: [Empty Folder] C:\Users\Bubba\appdata\local\{D5CAFA31-4289-4833-BC25-2C6B4D56E432}
Successfully deleted: [Empty Folder] C:\Users\Bubba\appdata\local\{E913A353-9B5A-4118-BCE3-15C62B99A173}
Successfully deleted: [Empty Folder] C:\Users\Bubba\appdata\local\{F2CC51E0-2624-4BEE-B9CA-E1F6E04D153E}
Successfully deleted: [Empty Folder] C:\Users\Bubba\appdata\local\{F4BC900B-6DFA-4D44-AC06-A21D86A45D06}



~~~ FireFox

Successfully deleted the following from C:\Users\Bubba\AppData\Roaming\mozilla\firefox\profiles\87tkcory.default-1397178720505\prefs.js

user_pref("browser.startup.homepage", "hxxp://mysearch.avg.com?cid={20DB269C-5BBC-4B79-9351-EF95D75F3DB5}&mid=3a8ea26010a447d19ece294607c6d7a5-39a5c70fdde3eaf71c59288aa47faee7
Emptied folder: C:\Users\Bubba\AppData\Roaming\mozilla\firefox\profiles\87tkcory.default-1397178720505\minidumps [17 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 10/02/2014 at 23:00:14.03
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

 

ESET Online Scanner Report

C:\OEM\Preload\Autorun\APP\Nero 10 Essentials Acer Edition\ISSetupPrerequisites\{BF80A1C0-C3FF-4B1C-ABEF-22CD4F97A0AB}\Toolbar.exe    a variant of Win32/Bundled.Toolbar.Ask.A potentially unsafe application    deleted - quarantined
C:\Users\Bubba\Downloads\ARO2011_tbt.exe    a variant of Win32/Systweak potentially unwanted application    deleted - quarantined
C:\Users\Bubba\Downloads\cbsidlm-tr1_12-SimCity_2000_DOS-SEO-10002416.exe    Win32/DownloadAdmin.G potentially unwanted application    deleted - quarantined


 



#7 Broni

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Posted 02 October 2014 - 11:43 PM

How is computer doing?

 

p22002970.gif Update Adobe Flash Player: http://get.adobe.com/flashplayer/
Make sure you UN-check Yes, install McAfee Security Scan Plus

NOTE 1: Beginning with Adobe Flash Version 11.3, the universal installer includes the 32-bit and 64-bit versions of the Flash Player.
NOTE 2: While installing make sure you UN-check any extra garbage which wants to install alongside.

 

p22002970.gif Update Adobe Reader

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions (if present).
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

 

p22002970.gif Update your Java version here: http://www.java.com/en/download/manual.jsp
Alternate download: http://www.filehippo.com/search?q=java

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

Note 3: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.


My Website

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#8 sfo1mas

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Posted 03 October 2014 - 05:41 AM

It's running much better. Thank you so much! Should I keep any of the programs I downloaded or should I uninstall them all? Thanks again for your help!



#9 Broni

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Posted 04 October 2014 - 12:34 AM

See below...

 

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly ((you need to redownload these tools since they were removed by DelFix))

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642


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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#10 sfo1mas

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Posted 04 October 2014 - 08:59 AM

Thanks, Broni. This was very helpful. I made a small donation to say thanks. Thanks again!






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