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Posted 02 October 2014 - 02:28 AM
Posted 02 October 2014 - 06:01 AM
Download and run RKill. Do not reboot after RKill scan is completed.
You will see several RKill aliases/ file names on the download page. If the malware blocks one, try another.
Download MBAM's Chameleon. Malwarebytes | Chameleon - Free Malware Removal Tool
Download Chameleon from the link above. Unzip the contents to a folder in a convenient location.Follow the instructions in the included CHM Help File or, if the help file will not open, simply try to run the files by double-clicking on them one by one until one of them remains open, then follow the onscreen instructions
POST THE LOG FOR REVIEW.
Posted 02 October 2014 - 10:16 AM
Thanks for the quick reply
I ran RKill and here is the log:
I restarted my pc because the scan requested it and the virus seems to be gone as I'm currently using chrome.
Thank you, your expertise is very much appreciated.
Posted 02 October 2014 - 11:28 AM
SurfVox may not be the only malware/ adware on your comp. Now that you are able to run scans I suggest
you run these.
download AdwCleaner by Xplode onto your desktop.
Close all open programs and internet browsers.
Double click on adwcleaner.exe to run the tool.
Click on Delete.
Confirm each time with Ok.
You will be prompted to restart your computer. A text file will open after the restart.
Please post the contents of that logfile with your next reply.
You can find the logfile at C:\AdwCleaner[S1].txt as well.
Posted 02 October 2014 - 10:04 PM
Here's the AdwCleaner log:
And ESET scan found no threats so there was no log.
Is there likely any damage done to my files/computer by this malware?
Edited by Trr1ppy, 02 October 2014 - 10:05 PM.
Posted 03 October 2014 - 07:00 AM
There is a mention of Wise Registry Cleaner in the logs. I suggest you look for that in your Add/ Remove program list
and uninstall it. It may be under a different name.
I don't suspect any damage was done. The computer should be a bit faster and certainly a lot fewer unwanted ads.
Use CCleaner to cleanup the temporary files, logs, remove ALL cookies, etc. Use the default settings. No need to use
the Registry Cleaning Tool and it has the potential to harm. Pay close attention while installing and UNcheck any offers of
toolbars especially Yahoo. CCleaner - PC Optimization and Cleaning - Free Download
Once you have CCleaner installed and have used it to clean, open it again. Click on Tools then click on Uninstall. At that
page you will see a listing of programs installed on your computer. At the bottom right you will see a button that when clicked
allows you to copy and paste that list back here....do that.
Posted 03 October 2014 - 08:05 AM
I uninstalled wise registry cleaner installed CCleaner and here's the log of installed programs:
Posted 03 October 2014 - 08:58 AM
Using µTorrent BitTorrent Inc. 1/10/2014 220.127.116.11024 to download free videos, music, etc. is dangerous. Some of the
most dangerous malware is often included in those downloads.
Do you have a use for these as a developer? If not, uninstall.
Visual Studio 2012 x64 Redistributables AVG Technologies 13/07/2014 12.9 MB 18.104.22.168
Visual Studio 2012 x86 Redistributables AVG Technologies CZ, s.r.o. 13/07/2014 10.5 MB 22.214.171.124
Uninstall Java 7 Update 60 (64-bit) Oracle 13/07/2014 118 MB 7.0.600
Unless you are a developer uninstall
Java 8 Update 20 (64-bit) Oracle Corporation 26/09/2014 88.8 MB 8.0.200
Java SE Development Kit 8 Update 20 (64-bit) Oracle Corporation 26/09/2014 314 MB 126.96.36.199
Uninstall AVG Web TuneUp AVG Technologies 4/09/2014 188.8.131.52
Posted 03 October 2014 - 09:20 PM
Yeah I do like to try to learn some programming when I'm feeling ambitious so ill keep visual studio but the java and the AVG isn't needed so I uninstalled them.
Edited by Trr1ppy, 03 October 2014 - 11:35 PM.
Posted 04 October 2014 - 05:02 AM
Okay....if your AVG Free antivirus is functioning normally...getting updated...able to scan and is activated..then
I would say you are good to go.
I suggest you update and run scans occassionally using MBAM and AdwCleaner.
To emphasize...using any P2P/ bit torrent is high risk for downloading free stuff.
Posted 04 October 2014 - 06:54 AM
AVG is updating and running fine.
Thanks for all your help
Posted 05 December 2014 - 04:15 AM
Hello to you both,
I registered here only to thank you for ending my despair regarding this same issue. I will agree that torrents are very harmful and unreliable. I was trying to download a game myself, it didn't work and for all I know now my chrome also turns into a firefox (which I had uninstalled months ago) with a surfvox homepage I was unable to get rid of until now. My Malwarebytes anti malware and regedit had refused to open and I just knew something suspicious had tagged along.
I resorted to google and since yesterday, downloaded a list of programs to rid my system of this PUP which showed up in my task manager:
I would like to extend my sincerest gratitude for this beneficial thread. The chameleon mbam removed it for good, much to my relief.
Just a question while I am here. To avoid conflict of various cleaning softwares in future... Which ones are worthy of keeping and which one must I remove?
Avast free antivirus
Cloud System Booster
Anvi smart defender
Junkware Removal Tool
Posted 07 December 2014 - 09:55 AM
Posted 06 March 2015 - 03:03 PM
I registered on here to thank you buddy215 for ending my misery regarding this same issue.
I have been searching for the last few days for a solution to this surfvox hijack which also meant I was unable to open task manager or regedit.
Following the steps you provided I was finally able to get rid of all malware and anything else lurking within my PC.
Thanks again buddy215.
Posted 07 March 2015 - 09:27 AM
8,674 views....surfvox is still in the business of causing misery....You're welcome...jonnyuk3...you should use the other programs to finish the
cleanup if you haven't already done so. Happy surfin'...
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