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Norton AV Support says "Internet Connectivity Failed"


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#1 Dimetrodon

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Posted 01 October 2014 - 08:27 PM

I've tried getting an answer to this question--2 questions actually--on Norton's forum, but nobody's responded yet, so I thought I'd try here.

 

I'm using Windows 7 64bit and my internet connection seems fine. I can do all the usual online things--with one peculiar exception: I cannot browse Newegg's website. Regardless of which browser I use--Firefox, Internet Explorer, or Google Chrome--I get a "server not found" error every time on Newegg. I also have a Windows 7 laptop and several other Windows computers in my home and they can all browse Newegg's website just fine; only my desktop cannot,
 
I thought maybe my Norton AV might be blocking Newegg, but turning off its AV and firewall do not suddenly grant me access to the Newegg website.
 
So I ran "Norton Support," part of the Norton 360 AV package which is supposed to fix problems, and it reported "Internet Connectivity Failed." Norton then directed me to download and install a Smart update file, which I did, and then run a full system scan, which I did. Nevertheless, still when I run Norton Support it tells me the same thing (with no further instructions):
 
Norton Security Suite
21.1.0.18
Windows 7 Home Premium
7601.18409.amd64fre.win7sp1_gdr.140303-2144
Norton Autofix Results: 1 item(s)
Internet Connectivity :: Failed
 
So, two questions really: Why can't my desktop PC browse Newegg's website? And what am I supposed to do when Norton AV reports "Internet Connectivity Failed"?
 
Thanks.

Edited by Dimetrodon, 01 October 2014 - 09:18 PM.


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#2 quietman7

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Posted 02 October 2014 - 01:45 PM

:welcome: to Bleeping Computer.

I see the folks at Norton have replied and are helping you in this topic. To avoid confusion, I suggest you continue with them.
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#3 Dimetrodon

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Posted 02 October 2014 - 05:02 PM

:welcome: to Bleeping Computer.

I see the folks at Norton have replied and are helping you in this topic. To avoid confusion, I suggest you continue with them.

The Norton forum has been very helpful, but no resolution yet.



#4 Dimetrodon

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Posted 02 October 2014 - 05:39 PM

I finally turned my PC over to a very capable remote Norton tech and he determined that the problem was that my PC was accessing the network through a proxy. Resetting that apparently did the trick. All problems resolved. 



#5 quietman7

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Posted 02 October 2014 - 05:39 PM

I don't use Norton and not many members at BC use their products either...so you may or may not receive any suggestions.
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#6 quietman7

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Posted 02 October 2014 - 06:24 PM

I finally turned my PC over to a very capable remote Norton tech and he determined that the problem was that my PC was accessing the network through a proxy. Resetting that apparently did the trick. All problems resolved. 

That certainly is good news and we appreciate you sharing that information.


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