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ZeroAccess infection


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#1 HybridGrill

HybridGrill

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Posted 01 October 2014 - 08:23 PM

Hello!

 

I originally posted in the Win7 forum, sorry about that. I have since run the Prep Guide from Step 6. I'm including my original post, DDS.txt pasted below it, and have attached Attach.txt

 

My friend's dad (let's call him Bob) at the end of August proudly announced that he had run Malware Bytes & CCleaner the night before & his computer was running faster than it had been. Apparently he runs these every month or two, and they help, but obviously they're not getting to the root (har har) of the problem. I spent an afternoon on it, but had to head back home. So it's been a month, but I took some notes back then so I have pretty good memory of what was wrong and how I tried to fix it.
 
YouTube was running really slow and usually stopping and refusing to start back up again. Other things were running slow but I don't remember what. After I had removed some things, Bob asked me if Ebay & Amazon did some weird things when I used them (no, because my computers don't get infected!). I don't remember the specifics, but when I was looking into I think ScorpionSaver? The reported issues were consistent with Bob's complaints. He had a number of anti-spyware, anti-malware, and cleaning products. I know some of these can conflict & cause more harm than good. I removed them all but CCleaner (don't know much about it) & set up Windows Security Essentials, which I've read is doing a pretty good job these days. He appears to have downloaded Spybot Search & Destroy since then. He's also been running it in Safe Mode with Networking the past month, which makes me nervous because that means security systems are disabled, yes?
 
In August, I started with looking through Programs & Features, and Task Manager). I found these that may not be good:
BringMeSports IE toolbar
goobzo YouTube accelerator
Mindspark interactive network 29ezsetp.dll
mypcbackup.com
ScorpionSaver
sweetpacks a11 api server
TelevisionFanatic
TV Bar 2 B2 toolbar
wildtangent wtapp namespace detector
 
They're using IE, so I deleted or disabled plug-ins.
Then I downloaded FireFox & hid IE from them.
Then I went through a normal uninstall process. It said the following were removed, but they still show up in  Programs and Features:
BringMeSports IE toolbar
Mindspark interactive network 29ezsetp.dll
ScorpionSaver
TelevisionFanatic IE toobar
 
These seem to have been removed:
goobzo YouTube accelerator
mypcbackup.com
sweetpacks a11 api server (disappeared without my directly attacking it)
TV Bar 2 B2 toolbar
wildtangent wtapp namespace detector (also disappeared)
 
And now, a month later, a new one has popped up:
Spot from XM Asia Pacific Pte Ltd
 
Every time I have tried to delete something or empty the Recycling Binit has told me that the Recycling Bin is corrupted, but I just tried to get the exact error message and it didn't give me one. I remember one of the scanners/cleaners I ran saying last month that there were issues in the Recycling Bin.
 
I went through this a few times, but the ZeroAccess warning keeps popping up in RKill. I fully uninstalled Malware Bytes and installed their RootKit program, but ZeroAccess persists. I've looked through the forums here and elsewhere, but it seems like the fix is so specific to each computer I thought I should get my own diagnosis. Let's do this!

 

Here's the DDS.txt

DDS (Ver_2012-11-20.01) - NTFS_AMD64 NETWORK
Internet Explorer: 11.0.9600.17239  BrowserJavaVersion: 10.7.2
Run by Karla Kyweriga at 19:08:35 on 2014-10-01
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.7607.6567 [GMT -6:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}
.
============== Running Processes ===============
.
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\windows\Explorer.EXE
C:\windows\system32\ctfmon.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uSearch Bar = Preserve
mWinlogon: Userinit = userinit.exe,
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
BHO: SteadyVideoBHO Class: {6C680BAE-655C-4E3D-8FC4-E6A520C3D928} - c:\Program Files (x86)\AMD\SteadyVideo\SteadyVideo.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
uRun: [GoogleChromeAutoLaunch_02EAA9AD889701425DDD5048D80FB31A] "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window
uRunOnce: [Report] C:\AdwCleaner\AdwCleaner[S2].txt
uRunOnce: [FlashPlayerUpdate] C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_7_700_224_Plugin.exe -update plugin
mRun: [StartCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRunOnce: [Malwarebytes Anti-Rootkit (cleanup)] "C:\ProgramData\Malwarebytes' Anti-Malware (portable)\mbamdor.exe" "C:\ProgramData\Malwarebytes' Anti-Malware (portable)"
dRun: [SearchProtect] \SearchProtect\bin\cltmng.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\BLUETO~1.LNK - C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
IE: {FA9B9510-9FCB-4ca0-818C-5D0987B47C4D} - C:\Program Files (x86)\PokerStars.NET\PokerStarsUpdate.exe
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} - hxxp://utilities.pcpitstop.com/Nirvana/controls/pcmatic.cab
TCP: NameServer = 192.168.0.1 205.171.3.25
TCP: Interfaces\{56896590-3AEC-43E3-9665-125FD5D4D6B4} : DHCPNameServer = 192.168.0.1 205.171.3.25
TCP: Interfaces\{D948931C-7066-4D05-B76C-5A8DA48CC372} : DHCPNameServer = 192.168.0.1 205.171.3.25
Filter: video/mp4 - {20C75730-7C25-476B-95DC-C65810F9E489} - c:\Program Files (x86)\AMD\SteadyVideo\VideoMIMEFilter.dll
Filter: video/x-flv - {20C75730-7C25-476B-95DC-C65810F9E489} - c:\Program Files (x86)\AMD\SteadyVideo\VideoMIMEFilter.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\28.0.1500.72\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
mASetup: {F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1} - msiexec /fu {F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1} /qn
x64-BHO: SteadyVideoBHO Class: {6C680BAE-655C-4E3D-8FC4-E6A520C3D928} - c:\Program Files\AMD\SteadyVideo\SteadyVideo.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [BeatsOSDApp] C:\Program Files\IDT\WDM\beats64.exe
x64-Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-Run: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe
x64-Run: [MSC] "c:\Program Files\Microsoft Security Client\mssecex.exe" -hide -runkey
x64-Run: [BringMeSports Home Page Guard 64 bit] "C:\PROGRA~2\BRINGM~2\bar\1.bin\AppIntegrator64.exe"
x64-Run: [TelevisionFanatic Home Page Guard 64 bit] "C:\PROGRA~2\TELEVI~2\bar\1.bin\AppIntegrator64.exe"
x64-RunOnce: [NCPluginUpdater] "C:\Program Files (x86)\Hewlett-Packard\HP Health Check\ActiveCheck\product_line\NCPluginUpdater.exe" Update
x64-IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
x64-Filter: video/mp4 - {20C75730-7C25-476B-95DC-C65810F9E489} - c:\Program Files\AMD\SteadyVideo\VideoMIMEFilter.dll
x64-Filter: video/x-flv - {20C75730-7C25-476B-95DC-C65810F9E489} - c:\Program Files\AMD\SteadyVideo\VideoMIMEFilter.dll
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
x64-mASetup: {B34A07DD-C6F7-414A-AE63-01019482EAF0} - msiexec /fu {B34A07DD-C6F7-414A-AE63-01019482EAF0} /qn
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Karla Kyweriga\AppData\Roaming\Mozilla\Firefox\Profiles\w4slv6zf.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.24.15\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\HeadlineAlley_29EI\Installr\1.bin\NP29EISb.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.0.60310.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\0\NP_wtapp.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\windows\SysWOW64\Macromed\Flash\NPSWF32_11_7_700_224.dll
FF - plugin: C:\windows\SysWOW64\npDeployJava1.dll
FF - plugin: C:\windows\SysWOW64\npmproxy.dll
.
============= SERVICES / DRIVERS ===============
.
R0 amd_sata;amd_sata;C:\windows\System32\drivers\amd_sata.sys [2012-6-14 82048]
R0 amd_xata;amd_xata;C:\windows\System32\drivers\amd_xata.sys [2012-6-14 42624]
R3 amdhub30;AMD USB 3.0 Hub Driver;C:\windows\System32\drivers\amdhub30.sys [2012-6-14 102528]
R3 amdxhc;AMD USB 3.0 Host Controller Driver;C:\windows\System32\drivers\amdxhc.sys [2012-6-14 219776]
R3 L1C;NDIS Miniport Driver for Atheros AR81xx PCI-E Ethernet Controller;C:\windows\System32\drivers\L1C62x64.sys [2012-6-14 104048]
R3 usbfilter;AMD USB Filter Driver;C:\windows\System32\drivers\usbfilter.sys [2012-6-14 54400]
S0 MpFilter;Microsoft Malware Protection Driver;C:\windows\System32\drivers\MpFilter.sys [2013-1-20 230320]
S2 AMD External Events Utility;AMD External Events Utility;C:\windows\System32\atiesrxx.exe [2012-6-14 235520]
S2 CalendarSynchService;CalendarSynchService;C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Calendar\Service\GCalService.exe [2011-8-16 16384]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2010-2-28 821664]
S2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2013-11-4 92160]
S2 HPAuto;HP Auto;C:\Program Files\Hewlett-Packard\HP Auto\HPAuto.exe [2011-2-16 682040]
S2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-10-11 346168]
S2 NisDrv;Microsoft Network Inspection System;C:\windows\System32\drivers\NisDrvWFP.sys [2013-1-20 130008]
S2 SBSDWSCService;SBSD Security Center Service;C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe [2013-7-25 1153368]
S2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2009-12-2 483688]
S3 BTWAMPFL;BTWAMPFL;C:\windows\System32\drivers\btwampfl.sys [2012-6-14 349736]
S3 btwl2cap;Bluetooth L2CAP Service;C:\windows\System32\drivers\btwl2cap.sys [2012-6-14 39464]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\windows\System32\ieetwcollector.exe [2014-8-14 111616]
S3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2013-1-27 379360]
S3 Sftfs;Sftfs;C:\windows\System32\drivers\Sftfslh.sys [2009-12-2 721768]
S3 Sftplay;Sftplay;C:\windows\System32\drivers\Sftplaylh.sys [2009-12-2 269672]
S3 Sftredir;Sftredir;C:\windows\System32\drivers\Sftredirlh.sys [2009-12-2 25960]
S3 Sftvol;Sftvol;C:\windows\System32\drivers\Sftvollh.sys [2009-12-2 22376]
S3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2009-12-2 209768]
S3 TsUsbFlt;TsUsbFlt;C:\windows\System32\drivers\TsUsbFlt.sys [2014-8-31 56832]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2013-7-26 1255736]
S4 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S4 pdfcDispatcher;PDF Document Manager;C:\Program Files (x86)\PDF Complete\pdfsvc.exe [2012-6-14 1128952]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2014-09-13 04:02:12    11319192    ----a-w-    C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{D851AB2B-A1F9-4026-A145-CDECF0B9E258}\mpengine.dll
2014-09-07 00:40:51    11319192    ----a-w-    C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
.
==================== Find3M  ====================
.
2014-08-31 23:16:29    128728    ----a-w-    C:\windows\System32\drivers\MBAMSwissArmy.sys
2014-08-31 23:15:11    92888    ----a-w-    C:\windows\System32\drivers\mbamchameleon.sys
2014-08-23 02:07:00    404480    ----a-w-    C:\windows\System32\gdi32.dll
2014-08-23 01:45:55    311808    ----a-w-    C:\windows\SysWow64\gdi32.dll
2014-08-23 00:59:01    3163648    ----a-w-    C:\windows\System32\win32k.sys
2014-07-25 14:02:12    2724864    ----a-w-    C:\windows\System32\mshtml.tlb
2014-07-25 14:01:41    4096    ----a-w-    C:\windows\System32\ieetwcollectorres.dll
2014-07-25 13:30:30    66048    ----a-w-    C:\windows\System32\iesetup.dll
2014-07-25 13:28:35    48640    ----a-w-    C:\windows\System32\ieetwproxystub.dll
2014-07-25 13:28:27    548352    ----a-w-    C:\windows\System32\vbscript.dll
2014-07-25 13:25:45    83968    ----a-w-    C:\windows\System32\MshtmlDac.dll
2014-07-25 13:04:40    2724864    ----a-w-    C:\windows\SysWow64\mshtml.tlb
2014-07-25 13:00:51    139264    ----a-w-    C:\windows\System32\ieUnatt.exe
2014-07-25 13:00:25    111616    ----a-w-    C:\windows\System32\ieetwcollector.exe
2014-07-25 12:59:28    758272    ----a-w-    C:\windows\System32\jscript9diag.dll
2014-07-25 12:47:25    940032    ----a-w-    C:\windows\System32\MsSpellCheckingFacility.exe
2014-07-25 12:34:49    61952    ----a-w-    C:\windows\SysWow64\iesetup.dll
2014-07-25 12:34:03    455168    ----a-w-    C:\windows\SysWow64\vbscript.dll
2014-07-25 12:33:08    51200    ----a-w-    C:\windows\SysWow64\ieetwproxystub.dll
2014-07-25 12:30:32    61952    ----a-w-    C:\windows\SysWow64\MshtmlDac.dll
2014-07-25 12:28:15    5824512    ----a-w-    C:\windows\System32\jscript9.dll
2014-07-25 12:28:05    72704    ----a-w-    C:\windows\System32\JavaScriptCollectionAgent.dll
2014-07-25 12:10:15    112128    ----a-w-    C:\windows\SysWow64\ieUnatt.exe
2014-07-25 12:08:47    597504    ----a-w-    C:\windows\SysWow64\jscript9diag.dll
2014-07-25 12:06:47    4204032    ----a-w-    C:\windows\SysWow64\jscript9.dll
2014-07-25 11:43:16    60416    ----a-w-    C:\windows\SysWow64\JavaScriptCollectionAgent.dll
2014-07-25 11:39:29    2087936    ----a-w-    C:\windows\System32\inetcpl.cpl
2014-07-25 11:39:25    1249280    ----a-w-    C:\windows\System32\mshtmlmedia.dll
2014-07-25 11:07:49    2001920    ----a-w-    C:\windows\SysWow64\inetcpl.cpl
2014-07-25 11:07:10    1068032    ----a-w-    C:\windows\SysWow64\mshtmlmedia.dll
2014-07-25 10:52:06    2266624    ----a-w-    C:\windows\System32\wininet.dll
2014-07-25 10:05:23    1792512    ----a-w-    C:\windows\SysWow64\wininet.dll
2014-07-16 03:23:41    2048    ----a-w-    C:\windows\System32\tzres.dll
2014-07-16 02:46:02    2048    ----a-w-    C:\windows\SysWow64\tzres.dll
2014-07-14 02:02:45    1216000    ----a-w-    C:\windows\System32\rpcrt4.dll
2014-07-14 01:40:58    664064    ----a-w-    C:\windows\SysWow64\rpcrt4.dll
.
============= FINISH: 19:09:24.27 ===============
 

Attached Files



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If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

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step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control can be found HERE.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 HelpBot

HelpBot

    Bleepin' Binary Bot


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Posted 11 October 2014 - 08:30 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!




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