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SuperAntispyware scan results found 3 critical threats


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4 replies to this topic

#1 Kevmany

Kevmany

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Posted 01 October 2014 - 05:13 PM

Hi,

 

I am unable to access the internet on my PC. I can connect to my home broadband but when I try to surf the internet on IE or Firefox web browsers they both show a blank page and become unresponsive. I cannot update my Norton 360 AV as it keeps encountering an error.

 

SuperAntispyware scan results found 3 critical threats: -

Trojan.Agent.Gen

Backddor.bot[ZBot

Malware.Trace

 

Tracking objects: -

Adaware.tracking cookie

 

Do you think I should uninstall Norton 360 and install another AV software in the meantime?

 

I would appreciate it if you could advise me on how to get rid of these viruses and spyware.

 

Please find the DDS.txt Log below, Thanks:-

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702  BrowserJavaVersion: 1.6.0_23
Run by Gman at 22:51:57 on 2014-10-01
Microsoft Windows XP Home Edition  5.1.2600.3.1252.1.1033.18.1791.1222 [GMT 1:00]
.
AV: Norton 360 *Enabled/Outdated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton 360 *Enabled*
.
============== Running Processes ================
.
C:\Program Files\HitmanPro\hmpsched.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\acs.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Kodak\AiO\Center\EKAiOHostService.exe
C:\Program Files\Kodak\AiO\StatusMonitor\EKPrinterSDK.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\TeamViewer\Version9\TeamViewer_Service.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\NETGEAR\WNA1100\WifiSvc.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\Program Files\MyDrive Connect\MyDriveConnect.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\taskmgr.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\System32\svchost.exe -k NetworkService
C:\WINDOWS\System32\svchost.exe -k LocalService
C:\WINDOWS\System32\svchost.exe -k LocalService
C:\WINDOWS\System32\svchost.exe -k imgsvc
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://securityresponse.symantec.com/avcenter/fix_homepage/
uWindow Title = Microsoft Internet Explorer provided by Freeserve
uSearch Bar = hxxp://www.google.com/ie
uSearch Page = hxxp://www.google.com
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
dURLSearchHooks: {A3BC75A2-1F87-4686-AA43-5347D756017C} - <orphaned>
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - c:\program files\norton 360\engine\21.5.0.19\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - c:\program files\norton 360\engine\21.5.0.19\ips\ipsbho.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton 360\engine\21.5.0.19\coieplg.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton 360\engine\21.5.0.19\coieplg.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - <orphaned>
uRun: [H/PC Connection Agent] "c:\program files\microsoft activesync\WCESCOMM.EXE"
uRun: [MyDriveConnect.exe] "c:\program files\mydrive connect\MyDriveConnect.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [Conime] c:\windows\system32\conime.exe
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [EKStatusMonitor] c:\program files\kodak\aio\statusmonitor\EKStatusMonitor.exe
mRunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-app?lic=OQBBAFYARgBSAEUARQAtAFYAMABLAE0AQwAtAEUAOQBWAFUAVwAtAEUAVwAwAFYAQQAtAFUAVQAzAFgATAAtAEYARQBXADkANwA"&"inst=NwA3AC0ANAA0ADcAMAAxADgAMwAzADQALQBUADUALQBCAEEAKwAxAC0ARgBQADkAMgArADYALQBUAEIAOQArADIALQBGAEwAKwA5AC0AWABPADMANgArADEALQBGADkATQAxADAAQQArADIALQBYAE8AOQArADEALQBGADkATQAyACsAMQAtAEQARABUACsANQA4ADYANAAwAC0ARABEADkAMABGACsAMQAtAFMAVAA5ADAARgBBAFAAUAArADEALQBGADkAMABNADEAMgBEAFQAKwAxAC0AVABCACsAMQAtAFUAOQA1ACsAMQAtAEYAOQAwAFQAQgArADIA"&"prod=90"&"ver=9.0.894
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
dRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
dRunOnce: [KodakHomeCenter] "c:\program files\kodak\aio\center\AiOHomeCenter.exe"
mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office11\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
IE: Search with Freeserve - c:\progra~1\freese~1\fsbar\FSBar.dll/VSearch.htm
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\program files\microsoft activesync\inetrepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\program files\microsoft activesync\inetrepl.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: DirectAnimation Java Classes - file://c:\windows\java\classes\dajava.cab
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} - hxxp://download.ewido.net/ewidoOnlineScan.cab
DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} - hxxp://office.microsoft.com/officeupdate/content/opuc3.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1130003699156
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} - hxxp://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
DPF: {CAFEEFAC-0015-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_05-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0009-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_09-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
TCP: NameServer = 192.168.0.1
TCP: Interfaces\{66B23FD1-F2D9-47DA-A606-E93E7F85E8C5} : DHCPNameServer = 192.168.0.1
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Handler: mctp - {d7b95390-b1c5-11d0-b111-0080c712fe82} - c:\program files\microsoft activesync\aatp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
WinCE Filter: image/bmp - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\program files\microsoft activesync\cenetflt.dll
WinCE Filter: image/gif - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\program files\microsoft activesync\cenetflt.dll
WinCE Filter: image/jpeg - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\program files\microsoft activesync\cenetflt.dll
WinCE Filter: image/xbm - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\program files\microsoft activesync\cenetflt.dll
WinCE Filter: text/asp - {6C5C3074-FFAB-11d1-8EC4-00C04F98D57A} - c:\program files\microsoft activesync\cenetflt.dll
WinCE Filter: text/html - {6C5C3074-FFAB-11d1-8EC4-00C04F98D57A} - c:\program files\microsoft activesync\cenetflt.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Microsoft.AntiSpyware.ShellExecuteHook.1 - {9EF34FF2-3396-4527-9D27-04C8C1C67806} - c:\program files\microsoft antispyware\shellextension.dll
SEH: SABShellExecuteHook Class - {5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - c:\program files\superantispyware\SASSEH.DLL
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\1505000.013\symds.sys [2014-8-16 367704]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\1505000.013\symefa.sys [2014-8-16 936152]
R1 A2DDA;A2 Direct Disk Access Support Driver;c:\eek\bin\a2ddax86.sys [2014-9-30 22056]
R1 BHDrvx86;BHDrvx86;c:\program files\norton 360\nortondata\21.1.1.7\definitions\bashdefs\20140801.001\BHDrvx86.sys [2014-8-7 1101616]
R1 ccSet_N360;N360 Settings Manager;c:\windows\system32\drivers\n360\1505000.013\ccsetx86.sys [2014-8-16 127064]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2011-7-22 12880]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2011-7-12 67664]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\1505000.013\ironx86.sys [2014-8-16 206936]
R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCore.exe [2014-7-23 142648]
R2 HitmanProScheduler;HitmanPro Scheduler;c:\program files\hitmanpro\hmpsched.exe [2014-9-30 106248]
R2 Kodak AiO Network Discovery Service;Kodak AiO Network Discovery Service;c:\program files\kodak\aio\center\EKAiOHostService.exe [2013-3-15 395640]
R2 Kodak AiO Status Monitor Service;Kodak AiO Status Monitor Service;c:\program files\kodak\aio\statusmonitor\EKPrinterSDK.exe [2013-1-15 780152]
R2 TeamViewer9;TeamViewer 9;c:\program files\teamviewer\version9\TeamViewer_Service.exe [2014-9-30 4799760]
R2 WSWNA1100;WSWNA1100;c:\program files\netgear\wna1100\WifiSvc.exe [2011-12-19 266240]
R3 AR9271;Atheros AR9271 Wireless Network Adapter Service;c:\windows\system32\drivers\athuw.sys [2011-12-19 1759584]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2014-6-29 109872]
R3 IDSxpx86;IDSxpx86;c:\program files\norton 360\nortondata\21.1.1.7\definitions\ipsdefs\20140829.001\IDSXpx86.sys [2014-8-30 448664]
R3 JSWSCIMD;jswscimd Service;c:\windows\system32\drivers\jswscimd.sys [2011-12-19 57440]
R3 NAVENG;NAVENG;c:\program files\norton 360\nortondata\21.1.1.7\definitions\virusdefs\20140829.018\NAVENG.SYS [2014-8-30 95704]
R3 NAVEX15;NAVEX15;c:\program files\norton 360\nortondata\21.1.1.7\definitions\virusdefs\20140829.018\NAVEX15.SYS [2014-8-30 1636696]
S1 aiptektp;HyperPen;c:\windows\system32\drivers\aiptektp.sys [2006-1-16 22272]
S2 N360;Norton 360;c:\program files\norton 360\engine\21.5.0.19\n360.exe [2014-8-16 265040]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2013-10-23 172192]
S3 cleanhlp;cleanhlp;c:\eek\bin\cleanhlp32.sys [2014-9-30 50200]
S3 EC168BDA;EC168BDA service;c:\windows\system32\drivers\EC168BDA.sys [2007-5-18 67968]
S3 emu10kx;Creative EMU10K1/EMU10K2 Audio Driver (WDM);c:\windows\system32\drivers\e10kx2k.sys --> c:\windows\system32\drivers\e10kx2k.sys [?]
S3 jswpsapi;JumpStart Wi-Fi Protected Setup;c:\program files\netgear\wna1100\jswpsapi.exe [2011-12-19 360529]
S3 mbamchameleon;mbamchameleon;c:\windows\system32\drivers\mbamchameleon.sys [2014-9-29 53208]
S3 WebSTARXP;Scientific Atlanta WebSTAR 100 & 200 series Cable Modem;c:\windows\system32\drivers\SACMXP1.sys [2005-10-22 14336]
.
=============== File Associations ===============
.
FileExt: .js: jsfile="c:\documents and settings\gman\desktop\Dreamweaver.exe","%1"
ShellExec: dreamweaver.exe: Open="c:\program files\adobe\adobe dreamweaver cs3\dreamweaver.exe", "%1"
.
=============== Created Last 30 ================
.
2014-10-01 08:06:07    --------    d-----w-    c:\windows\ERUNT
2014-10-01 07:25:54    --------    d-----w-    c:\program files\SpeedFan
2014-10-01 07:23:09    --------    d-----w-    C:\AdwCleaner
2014-09-30 21:23:15    --------    d-----w-    C:\EEK
2014-09-30 20:50:59    --------    d-----w-    c:\program files\HitmanPro
2014-09-30 20:48:18    --------    d-----w-    c:\documents and settings\all users\application data\HitmanPro
2014-09-29 20:06:31    110296    ----a-w-    c:\windows\system32\drivers\MBAMSwissArmy.sys
2014-09-29 20:06:06    23256    ----a-w-    c:\windows\system32\drivers\mbam.sys
2014-09-29 20:06:06    --------    d-----w-    c:\program files\Malwarebytes Anti-Malware
2014-09-29 20:06:06    --------    d-----w-    c:\documents and settings\all users\application data\Malwarebytes
2014-09-29 17:36:19    --------    d-----w-    c:\documents and settings\gman\application data\SUPERAntiSpyware.com
2014-09-29 17:34:45    --------    d-----w-    c:\program files\SUPERAntiSpyware
2014-09-29 17:34:45    --------    d-----w-    c:\documents and settings\all users\application data\SUPERAntiSpyware.com
2014-09-29 17:20:58    53208    ----a-w-    c:\windows\system32\drivers\mbamchameleon.sys
2014-09-25 15:16:48    30068    ----a-w-    c:\windows\system32\drivers\n360\1506000.020\symvtcer.dat
2014-09-25 15:16:48    --------    d-----w-    c:\windows\system32\drivers\n360\1506000.020
.
==================== Find3M  ====================
.
2014-09-25 15:16:07    701104    ----a-w-    c:\windows\system32\FlashPlayerApp.exe
2014-09-25 15:16:06    71344    ----a-w-    c:\windows\system32\FlashPlayerCPLApp.cpl
.
============= FINISH: 22:53:07.28 ===============
 

 

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Posted 06 October 2014 - 05:15 PM

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Posted 08 October 2014 - 09:28 AM

Hello Kevmany and welcome to BleepingComputer!      :)

 

My name is Sirawit and I'm here to help you.

 

Please note that I'm currently in training and my fixes need to be check for approval first, that may delay our fix a bit, but I will normally reply back in 24 hours.

 

If I don't reply after 2 days, feel free to PM me.      :)

==========================================================================

Some points for you to keep in mind:

  • Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planned. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.
  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Do not attach logs or use code boxes, just copy and paste the text.
  • Periodically update me on the condition of your computer, and provide detail in every post.
  • In the upper right hand corner of the topic you will see the Followtopic.jpg button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • Once things seem to be working again, please do not abandon the thread. I will give an "all-clean" message at the very end with some additional information on how to stay malware-free.
  • Lastly, I would like to remind you that most members here are volunteers, and sometimes "real life" can get in the way of our malware hunt. I will notify you if I know I will need to be away for longer than 48 hours.

==========================================================================

 

IMPORTANT NOTE: One or more of the identified infections is a backdoor Trojan.

Backdoor TrojansBotnets, and IRCBots are very dangerous because they compromise system integrity by making changes that allow it to be used by the attacker for malicious purposes. They can disable your anti-virus and security tools to prevent detection and removal. Remote attackers use backdoors as a means of accessing and taking control of a computer that bypasses security mechanisms. This type of exploit allows them to steal sensitive information like passwords, personal and financial data which is then sent back to the hacker. Read Danger: Remote Access Trojans.

You should disconnect the computer from the Internet and from any networked computers until it is cleaned. If your computer was used for online banking, paying bills, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for taxes, email, eBay, paypal and any other online activities. You should consider them to be compromised and change passwords from a clean computer, not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified immediately of the possible security breach. Failure to notify your financial institution and local law enforcement can result in refusal to reimburse fundslost due to fraud or similar criminal activity. If using a router, you need to reset it with a strong logon/password before connecting again.

Although the infection has been identified and may be removed, your machine has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume the computer is secure even if the malware appears to have been removed. In some instances an infection may have caused so much damage to your system that it cannot be successfully cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

 

If you want to continue please run the tool below:


Farbar Recovery Scan Tool (FRST)

  • Download Farbar Recover Scan Tool for either 32 bit or 64 bit systems and save it to your desktop.
  • If you are unsure if you have 32 bit or 64 bit simply download and try one. If that doesn't run properly the other one should.
  • Double click the icon.
  • Click Yes to the disclaimer.
  • Make sure the Addition.txt box is checked.
  • Click Scan and allow the program to run.
  • Click OK on the Scan complete screen, then OK on the Addition.txt pop up screen.
  • 2 Notepad documents should now be open on your desktop.
  • Please copy and paste the contents of both in your reply

Thank you.


If I don't reply back to you in 2 days, feel free to send me a PM.

 

“You’re lying… just like you were lying to me before. You have to hate me. I’ve been the worst daughter in the world… you should hate me.”

“But I don’t, Nyx. Because, Nyx, I’m your mother, and a mother will always love her daughter, no matter what.” -Past sins by Pen stroke.


#4 Sirawit

Sirawit

    Bleepin' Brony


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Posted 12 October 2014 - 01:09 AM

It had been three days since my last reply. Are you still with me?

 

Thank you.


If I don't reply back to you in 2 days, feel free to send me a PM.

 

“You’re lying… just like you were lying to me before. You have to hate me. I’ve been the worst daughter in the world… you should hate me.”

“But I don’t, Nyx. Because, Nyx, I’m your mother, and a mother will always love her daughter, no matter what.” -Past sins by Pen stroke.


#5 schrauber

schrauber

    Mr.Mechanic


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Posted 15 October 2014 - 12:50 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




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