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please allow combofix to reboot the machine


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3 replies to this topic

#1 LloydH

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Posted 01 October 2014 - 03:50 PM

I am running Win 7/32 on my laptop. I encountered a dllhost.exe comsurrogate issue where all memory and cpu usage goes to 100%. When I ran combofix in preparation for asking for virus removal help in another forum, ComboFix ran beautifully until I got to a screen where the following message appeared.

 

   Rebooting Windows ... please wait

 

   please allow combofix to reboot the machine

 

   Warning!! do not reboot the machine yourself

 

Well... 20 hours later, no reboot. Anybody have any ideas?



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#2 nasdaq

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Posted 06 October 2014 - 09:27 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

If not already done Open your TaskManager and stop the process.

==

Restart the computer normally.

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===

Let me know what problems you are having with this computer.

Wait for further instructions.

#3 LloydH

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Posted 06 October 2014 - 10:38 AM

Nasdaq, thanks for following up, but I just resolved this issue a couple of hours ago. Good luck!



#4 nasdaq

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Posted 06 October 2014 - 12:22 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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