I have a Toshiba Qosmio notebook with Intel Core i7 2630QM processor, and I'm running windows 7.
Earlier today my Toshiba bluetooth laser mouse stopped working. I have checked and changed batteries and they are fine. In the past when I've lost bluetooth connectivity of my mouse I've used Toshiba's Bluetooth Settings application to reconnect. However, when I attempt to open this program nothing happens...very frustrating. I have rebooted numerous times but it has made no difference. I cannot run Toshiba's Bluetooth Assistant program either.
I have another bluetooth mouse (made by microsoft) but I've been unable to connect to this one either. In fact when I try to connect either bluetooth mouse via Control Panel > Devices and Printers > Add device, neither mouse is even recognised.
I have noticed under Task Manager > Services that TOSHIBA Bluetooth Services is "stopped". When I attempt to start it I get an "Access denied" message. So I went to Start > Services.exe and found TOSHIBA Bluetooth Service in the list of services. I changed the Startup Type to "Automatic" and then attempted to start the service. This failed, with the error message:
Windows could not start the TOSHIBA Bluetooth service on Local Computer
Error 1053: The service did not respond to the start or control request in a timely fashion.
I'm really not sure whether I'm dealing with a hardware or software problem here. Any ideas?
Thanks and Regards.