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Problem with file explorer on window 8.1


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11 replies to this topic

#1 zeinji

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Posted 30 September 2014 - 07:46 PM

I run windows 8.1 I can't open the file explorer and the control panel then I try use the safety mode but even the safe mode wasn't working so I need help

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#2 dicke

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Posted 01 October 2014 - 06:06 PM

Some additional detail would be helpful. Hardware? Is this a new problem? Did it ever work correctly? What security program is installed? Are the OS and security current? Have you run any scans? What were the results?

Thanks

Dick


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#3 zeinji

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Posted 01 October 2014 - 06:59 PM

My system is used the webroot security I scan with many cleaner and clean everything still didn't the file explore is opened but stay like loading all time

#4 rockysosua

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Posted 01 October 2014 - 07:31 PM

Are you talking about the "explorer.exe" process?


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#5 zeinji

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Posted 01 October 2014 - 08:16 PM

Yes

#6 rockysosua

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Posted 01 October 2014 - 08:35 PM

As Dicke suggests, we could use more details, but in the meantime, you could do a Windows system repair job of sorts by opening a command window as administrator and copying and pasting in the following,

sfc /scannow

then hittng enter.


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#7 zeinji

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Posted 02 October 2014 - 05:55 PM

As Dicke suggests, we could use more details, but in the meantime, you could do a Windows system repair job of sorts by opening a command window as administrator and copying and pasting in the following,
sfc /scannow
then hittng enter.


I have tried this way but is not working

#8 rockysosua

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Posted 03 October 2014 - 08:07 AM

Please tell us the make and model of your machine, and any additional details that might be relevant.

As it stands right now, are you able to boot up to the desktop with some functionality, even if it is limited?


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#9 zeinji

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Posted 03 October 2014 - 08:48 AM

Please tell us the make and model of your machine, and any additional details that might be relevant.
As it stands right now, are you able to boot up to the desktop with some functionality, even if it is limited?



#10 zeinji

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Posted 03 October 2014 - 08:54 AM

Yes my computer is a dell xps8500 after I try
Dism /online /cleanup-image /restorehealth
They talk me talk the file is cannot restore

#11 dicke

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Posted 03 October 2014 - 08:38 PM

If the image is so corrupted that the cleanup cannot repair the damage it may be necessary to reformat the drive and reinstall the operating system and your programs. I would hope that you have a current backup that you can use to make the process faster and easier.

Keep us posted

 

Dick


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#12 quietman7

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Posted 03 October 2014 - 09:02 PM

File Managers: alternatives to Windows Explorer:
.
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