Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

BSOD


  • Please log in to reply
6 replies to this topic

#1 ryanlikesbread

ryanlikesbread

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Houston, TX
  • Local time:06:08 PM

Posted 30 September 2014 - 01:18 PM

Hello helpful community. My friend's laptop gets the BSOD & I'm hoping you guys can help me. I'm posting crash information following the guidelines I read from this forum post: http://www.bleepingcomputer.com/forums/t/525991/i-keep-on-getting-bsod-and-bad-pool-caller-help/

 

I get a bad_pool_caller error also

 

 

1. Crash dump files link:

 

http://www.mediafire.com/download/1jki81asxi8f5ip/Minidump.7z
 

2. Speccy

 

http://speccy.piriform.com/results/FQsWlCs5esq1HWkcGF0r8U5

 

3. Mini tool box result:

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Mason (administrator) on 30-09-2014 at 13:09:53
Running from "C:\Users\Mason\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X86)
Boot Mode: Network
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/30/2014 01:09:09 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (09/30/2014 01:07:05 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (09/30/2014 01:05:03 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/30/2014 01:00:30 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/30/2014 00:42:24 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/30/2014 00:24:55 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/30/2014 00:03:51 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/29/2014 11:35:51 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/29/2014 09:30:22 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/29/2014 09:26:24 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (09/30/2014 01:07:00 PM) (Source: DCOM) (User: )
Description: 1084wuauserv{E60687F7-01A1-40AA-86AC-DB1CBF673334}
 
Error: (09/30/2014 01:05:54 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (09/30/2014 01:05:54 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (09/30/2014 01:05:54 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (09/30/2014 01:04:04 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (09/30/2014 01:04:04 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (09/30/2014 01:04:04 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (09/30/2014 01:03:54 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}
 
Error: (09/30/2014 01:03:54 PM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
 
Error: (09/30/2014 01:03:52 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
 
Microsoft Office Sessions:
=========================
Error: (09/30/2014 01:09:09 PM) (Source: PerfNet)(User: )
Description: 
 
Error: (09/30/2014 01:07:05 PM) (Source: PerfNet)(User: )
Description: 
 
Error: (09/30/2014 01:05:03 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/30/2014 01:00:30 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/30/2014 00:42:24 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/30/2014 00:24:55 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/30/2014 00:03:51 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/29/2014 11:35:51 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/29/2014 09:30:22 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/29/2014 09:26:24 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
 
=========================== Installed Programs ============================
7-Zip 9.20 (HKLM\...\7-Zip) (Version:  - )
CCleaner (HKLM\...\CCleaner) (Version: 4.18 - Piriform)
Mozilla Firefox 32.0.3 (x86 en-US) (HKLM\...\Mozilla Firefox 32.0.3 (x86 en-US)) (Version: 32.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 32.0.3 - Mozilla)
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 23%
Total physical RAM: 1790.42 MB
Available physical RAM: 1376.05 MB
Total Pagefile: 3580.84 MB
Available Pagefile: 3184.99 MB
Total Virtual: 2047.88 MB
Available Virtual: 1961.24 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:232.79 GB) (Free:192.83 GB) NTFS
3 Drive e: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.07 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\MASON-PC
 
Administrator            Guest                    Mason                    
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****
 


BC AdBot (Login to Remove)

 


m

#2 Torvald

Torvald

  • Members
  • 364 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:San Antonio, TX USA
  • Local time:06:08 PM

Posted 30 September 2014 - 02:03 PM

I'm not knowledgeable enough to help you with the BSOD "bad_pool_caller error", but wanted to chime in with a helpful comment.

 

According to the partial speccy info you posted, your Windows update service and your antivirus are both turned off.  So, whatever else you do to try resolving your BSOD "bad_pool_caller error" problem, recommend you at least immediately turn on your antivirus program.


Google is my friend. Make Google your friend too.


#3 ryanlikesbread

ryanlikesbread
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Houston, TX
  • Local time:06:08 PM

Posted 30 September 2014 - 02:04 PM

Ok, I'll turn on some anti-virus. Thanks for the recommendation.


Edited by ryanlikesbread, 30 September 2014 - 02:04 PM.


#4 sflatechguy

sflatechguy

  • BC Advisor
  • 2,164 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:08 PM

Posted 30 September 2014 - 02:40 PM

Re the "The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068" error:

In the services.msc (enter that in the search bar of the Start menu), go to the remote procedure call service and the security accounts manager service and make sure both are started and running.

 

The bad_pool_caller blue screen error is most likely being caused by a bad driver. http://msdn.microsoft.com/en-us/library/windows/hardware/ff560185%28v=vs.85%29.aspx You can install Debugging Tools for Windows, or upload the minidump file to this website, (it helps to copy the minidump file to the desktop to upload it) and it should identify which driver is at fault: http://www.osronline.com/page.cfm?name=analyze

 

If you need help deciphering it, post the report here.



#5 ryanlikesbread

ryanlikesbread
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Houston, TX
  • Local time:06:08 PM

Posted 30 September 2014 - 11:03 PM

I uploaded to the website and the conclusion from analyzing is:

 

Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 7 Kernel Version 7601 (Service Pack 1) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17514.x86fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0x8284f000 PsLoadedModuleList = 0x82999850
Debug session time: Tue Sep 30 15:39:42.610 2014 (UTC - 4:00)
System Uptime: 0 days 0:15:19.857
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

BAD_POOL_CALLER (c2)
The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 00000007, Attempt to free pool which was already freed
Arg2: 00001097, (reserved)
Arg3: 8079ce94, Memory contents of the pool block
Arg4: 8079ce74, Address of the block of pool being deallocated

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

BUGCHECK_STR: 0xc2_7

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

PROCESS_NAME: svchost.exe

CURRENT_IRQL: 2

LAST_CONTROL_TRANSFER: from 8802011e to 82970c6b

STACK_TEXT:
8079ce14 8802011e 8079ce74 00000000 8079ce3c nt!ExFreePoolWithTag+0x1b1
8079ce24 8d95f50d 8079ce74 00000030 00000000 ndis!NdisFreeMemory+0x16
WARNING: Stack unwind information not available. Following frames may be wrong.
8079ce3c 8d9670c4 8079ce74 00000030 8079ce7a RTL8187Se+0xa50d
8079ce6c 8d9824ef 849a2fd0 85882386 85882386 RTL8187Se+0x120c4
8079ce94 8d98261c 85899000 85882386 85899673 RTL8187Se+0x2d4ef
8079ceb0 8d9848ba 85899000 85852008 85899000 RTL8187Se+0x2d61c
8079cecc 8d966543 00000080 00000001 857570e0 RTL8187Se+0x2f8ba
8079cee4 8806989a 85899000 00000000 8079cf10 RTL8187Se+0x11543
8079cf20 88014a0f 85872acc 00872ab8 00000000 ndis!ndisMiniportDpc+0xe2
8079cf48 828c71b5 85872acc 85872ab8 00000000 ndis!ndisInterruptDpc+0xaf
8079cfa4 828c7018 8297ad20 859fd770 00000000 nt!KiExecuteAllDpcs+0xf9
8079cff4 828c67dc 960dbce4 00000000 00000000 nt!KiRetireDpcList+0xd5
8079cff8 960dbce4 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x2c
828c67dc 00000000 0000001a 00d6850f bb830000 0x960dbce4


STACK_COMMAND: kb

FOLLOWUP_IP:
RTL8187Se+a50d
8d95f50d ?? ???

SYMBOL_STACK_INDEX: 2

SYMBOL_NAME: RTL8187Se+a50d

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: RTL8187Se

IMAGE_NAME: RTL8187Se.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 49a5fef3

FAILURE_BUCKET_ID: 0xc2_7_RTL8187Se+a50d

BUCKET_ID: 0xc2_7_RTL8187Se+a50d

Followup: MachineOwner



#6 sflatechguy

sflatechguy

  • BC Advisor
  • 2,164 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:08 PM

Posted 30 September 2014 - 11:48 PM

The driver for the Realtek Wireless LAN network adapter appears to be corrupt. Download the driver here and install it -- this is the most recent version available for Windows 7.

http://www.realtek.com.tw/DOWNLOADS/downloadsView.aspx?Langid=1&PNid=21&PFid=40&Level=5&Conn=4&DownTypeID=3&GetDown=false&Downloads=true



#7 ryanlikesbread

ryanlikesbread
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Houston, TX
  • Local time:06:08 PM

Posted 01 October 2014 - 12:29 AM

Thanks for the help fellas. So far no blue screens. If I encounter any more issues I'll be sure to reply on this thread. Once again, thanks to all of you!






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users