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Windows cant connect to network


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#1 dronetek

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Posted 30 September 2014 - 08:27 AM

So  I'm working on this guys laptop and I cant figure out why he's unable to connect to his network. He says other devices and computers have no trouble connecting wireless to his network. When his laptop was at my shop, he had no problems connecting to our network. 

 

-I've tried shutting down anti-virus/firewall

-Resetting tcp/ip

-Encryption is correct

-Scanned for maleware/spyware/virus

-reset router

 

Any ideas? 



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#2 Ivy74

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Posted 30 September 2014 - 08:58 AM

How old is the computer? I ask for it's possible his network is newer (newer devices) and an old laptop (which I have seen) can't connect to newer devices. We resolved this by using a USB wireless device. The other thing I seen is an old Wireless profile is remembered and causes the issue. Simple fix is wipe out the Wireless profile associated to that wireless network on the computer in question. Then try again. 


***Note***

My job has blocked Europe by the firewall which means I can't access this site from the office anymore. So I will barely be here if at all. In case you cared.  :smash:


#3 chanchong chau

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Posted 02 October 2014 - 03:18 AM

it seems to me the problem facing me repeatedly, ie hardware or whatever not recognized etc, has  to do with something missing from windows. as an amateur i can't figure it out. IT support people once deleted or uninstalled many things from the pc but trouble returns. question may not be put clearly to get a solution. i hope to arrive at a solution on reading more on the topic.



#4 Ivy74

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Posted 02 October 2014 - 10:32 AM

it seems to me the problem facing me repeatedly, ie hardware or whatever not recognized etc, has  to do with something missing from windows. as an amateur i can't figure it out. IT support people once deleted or uninstalled many things from the pc but trouble returns. question may not be put clearly to get a solution. i hope to arrive at a solution on reading more on the topic.

Any option to reload the OS? Sometimes I found after doing this so long it's just easier to backup the data, format, and reload the OS. We can continue to try to help but such issues can get tricky via forum. I would be more help if I was at the PC. 


***Note***

My job has blocked Europe by the firewall which means I can't access this site from the office anymore. So I will barely be here if at all. In case you cared.  :smash:





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