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Please Help


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2 replies to this topic

#1 gunop

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Posted 10 June 2006 - 03:33 AM

Please help I'm desperate! Antispywarebox adware is installed on my system and I cant get it off. I've searched with webroot spy sweeper and yahoo anti-spy and I still have parts of it auto loading. I've managed to thwart the homepage jacker but that is all. It pops up and opens my browser like every 2 minutes. This program is horrible and I can't find it to remove it.

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#2 rookie147

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Posted 10 June 2006 - 03:57 AM

Hi gunop,
First of all, make sure all your virus definitions etc. are fully up-to-date.
If you haven't already, install the free versions of AVG, Spybot Search & Destroy and Lavasoft's Ad-Aware, again making sure these are fully updated.
Restart your computer into Safe Mode (by tapping F8 at the loading screen, right after your computer beeps) and then run the AVG scan and then the anti-spyware programs.
Hopefully it'll clear it all up and you can be up and running.

If this does not work, I would suggest posting a HijackThis Log for one of our experts to analyse for you. I would recommend that you do not try to manually remove this spyware using HJT, but let an expert walk you through it, to avoid messing up your computer.
Please follow this tutorial before posting your HijackThis Log:
Preparation guide Before Posting A HijackThis Log

Hope this helps,
Charles

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#3 quietman7

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Posted 10 June 2006 - 11:35 AM

After doing the above scans, do this:

You should print out these instructions, or copy them to a NotePad file for reading while in Safe Mode, because you will not be able to connect to the Internet to read from this site.

Please download, install and update Ewido Anti-Malware v3.5. DO NOT perform a scan yet..
Print out the Ewido Install and Scan Instructions.

Go here and follow the instructions for using SmitfraudFix. Read "How to unzip/extract properly" if your not sure.
After using the tool reboot again in "SAFE MODE" and

Clean out your Temporary Internet files as follows:
  • Quit Internet Explorer and quit any instances of Windows Explorer.
  • Click Start, click Control Panel, and then double-click Internet Options.
  • On the General tab, click "Delete Files" under Temporary Internet Files.
  • In the Delete Files dialog box, tick the "Delete all offline content check box", and then click "OK".
  • On the General tab, click "Delete Cookies" under Temporary Internet Files, and then click "OK".
  • Click on the Programs tab then click the Reset Web Settings button. Click "Apply" then "OK".
  • Click "OK".
Next Click Start, click Control Panel and then double-click Display. Click on the Desktop tab, then click the Customize Desktop button. Click on the Web tab. Under Web Pages you should see a checked entry called Security info or something similar. If it is there, select that entry and click the Delete button. Click "Ok" then "Apply" and "Ok".

Start Windows Explorer and delete these two files if present:
C:\WINDOWS\system32\users32.exe <- this file
C:\WINDOWS\system32\susp.exe <- this file

Empty the Recycle Bin by right-clicking the Recycle Bin icon on your Desktop, and then clicking Empty Recycle Bin.

Then scan with Ewido per the instructions you printed out and reboot back to normal mode.
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