Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


PUP - computer hijack virus

  • Please log in to reply
1 reply to this topic

#1 Allen4059


  • Members
  • 1 posts
  • Local time:03:27 AM

Posted 29 September 2014 - 10:33 PM

I recently downloaded a folder containing 2 files. One a file that looked like a mp4 file, but was a exe file disguised. The other file was disguised as a windows movie maker file. I foolishly clicked on the exe file and now it seems I have something resembling a hijack / takeover virus on my computer. I have run scans with Microsoft security essential and came up empty. Right after I unknowingly installed the virus, it redirected me, from my default internet browser to a browser called Firefox, even though I haven't installed Firefox, nor is it listed in my programs installed. This browser resembling Firefox, works and runs similarly to a regular internet browser. Note: I am running windows 7 home premium.
The problems I am experiencing right now are:
1. whenever I open my default browser (Google chrome) it would close google chrome immediately and open the Firefox resembling browser with surfvox.com as the home page.
2. Whenever I try to search anything remotely related to removing viruses, or anti virus software on any browser on that computer, that browser will instantly close.
3. I tried to download the program called hijackthis (anti virus) on a separate computer and transfer the file through USB. I can open the USB and access the files in it, but when I click on the anti virus software I want to install, it would instantly close the install wizard, not allowing me to do anything.
4. Whenever I open task manager it would also close it immediately
5. Whenever I search anything related to antivirus or virus removing programs on my windows explorer search bar it would also instantly close that window.

So basically this virus, which i can't find has my hands tied and won't let me remove it using antivirus software. Please help me.

Edit: Moved topic from Virus, Trojan, Spyware, and Malware Removal Logs to the more appropriate forum.~ Animal

BC AdBot (Login to Remove)


#2 boopme


    To Insanity and Beyond

  • Global Moderator
  • 73,530 posts
  • Gender:Male
  • Location:NJ USA
  • Local time:02:27 AM

Posted 30 September 2014 - 02:39 PM

Hello Allen can you download and run RKill

Please download Rkill by Grinler and save it to your desktop.
  • Link 1
  • Link 2
    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista, right-click on it and Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.
Download 51a46ae42d560-malwarebytes_anti_malware.MalwareBytes Anti-Malware to your desktop.
  • Double-click mbam-setup-2.0.exe to start the installation of Malwarebytes Anti-Malware.
  • Follow the instructions on your screen to complete the installation. You can find the complete installation procedure here.
  • Click the Scan Now button, a threat scan will start automatically.
  • MalwareBytes Anti-Malware will now check for the latest updates. Click Update Now if new updates are available.
  • Your computer is now being scanned, please do not use your computer during the scan.
    • If no threats were found, click View detailed log.
      • Click Export and save the log as a .txt file on your Desktop or another location.
    • If the scan detected any threats, click Apply Actions.
      • To complete any actions taken you will be prompted to restart your computer...click on Yes.
      • After reboot, start Malwarebytes Anti-Malware again and click the History Tab at the top and select Application Logs.
      • Check the box next to Scan Log. Choose the most current scan and click View.
      • Click Export and save the log as a .txt file on your Desktop or another location.
  • Providing the MalwareBytes' Anti-Malware log file
    • Attach the log file you just saved to your next reply for further review.
    Rootkit Scan

    ◾On the Scan tab, select Custom Scan.
    ◾Click the Scan Now >> button.
    ◾Under 'Custom Scanning Options' uncheck all boxes.
    ◾Select only 'Scan for rootkits'.
    ◾Do not select any drive letter.
    ◾Click 'Start Scan'. If an update is available, click the Update Now button.
    ◾When the scan is complete, if there have been detections, click Apply Actions.
    ◾Wait for the prompt to restart the computer to appear, then click on Yes.
    If there were no detections, you can click on the 'View detailed log' link after the scan completes.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users