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Safesear.ch IE homepage lockout


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4 replies to this topic

#1 Raychem

Raychem

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  • Local time:07:40 AM

Posted 29 September 2014 - 09:45 PM

I would like to start by saying thank you for the help. I have visited this board fequently. However, now I am in need of some help from the experts here.

 

I have the dreaded safesearch IE homepage lockout. No changes in search provider or IE reset has helped. I have used the following programs since they do work for me on many other malware relaed issues:

 

OTL-Log has been attached

Rougekiller

adwcleaner_3.310

SecurityCheck

combofix

 

I am not new to most of these problems but with this search hijack, some registry edits will be needed and that is not an area of expertese for me. I have attached the OTL log (partial log since full log is 2.5mb) so that it can be reviewed. The original log is 2.5mb and I did not want to atttach the file. Please let me know if you need the complete log. Again, thanks for the time and help on the issue.

 

 

OTL logfile created on: 9/29/2014 8:54:48 PM - Run 1
OTL by OldTimer - Version 3.2.69.0     Folder = F:\
64bit- Professional Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.10.9200.17089)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy
 
3.99 Gb Total Physical Memory | 2.81 Gb Available Physical Memory | 70.51% Memory free
7.98 Gb Paging File | 6.69 Gb Available in Paging File | 83.89% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]
 
%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 465.66 Gb Total Space | 394.25 Gb Free Space | 84.67% Space Free | Partition Type: NTFS
Drive F: | 14.93 Gb Total Space | 9.67 Gb Free Space | 64.80% Space Free | Partition Type: FAT32
 
Computer Name: RICHARD-ACE | User Name: Richard | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days
 
========== Processes (SafeList) ==========
 
PRC - [2014/09/29 20:19:08 | 000,602,112 | ---- | M] (OldTimer Tools) -- F:\OTL.exe
PRC - [2014/09/21 06:17:47 | 000,265,040 | R--- | M] (Symantec Corporation) -- C:\Program Files (x86)\Norton 360\Engine\21.6.0.32\n360.exe
PRC - [2014/09/12 05:43:06 | 000,064,704 | ---- | M] (Adobe Systems Incorporated) -- C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
PRC - [2014/08/06 08:08:16 | 000,006,144 | ---- | M] (The Neat Company) -- C:\Program Files (x86)\Neat\exec\NeatStartupService.exe
PRC - [2013/12/04 00:38:15 | 000,415,840 | ---- | M] (United Parcel Service, Inc.) -- C:\UPS\WSTD\WSTDMessaging.exe
PRC - [2013/03/22 09:38:32 | 000,286,704 | ---- | M] (Intel Corporation) -- C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
PRC - [2013/03/18 12:32:58 | 000,132,504 | ---- | M] (Symantec Corporation) -- C:\Program Files (x86)\Norton PC Checkup 3.0\SymcPCCULaunchSvc.exe
PRC - [2013/01/18 17:10:18 | 000,577,536 | ---- | M] (Research In Motion Limited) -- C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\BbDevMgr.exe
PRC - [2013/01/18 09:14:20 | 000,383,264 | ---- | M] (NVIDIA Corporation) -- C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
PRC - [2013/01/17 16:08:26 | 000,267,792 | ---- | M] (Research In Motion Limited) -- C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
PRC - [2012/12/04 21:40:03 | 000,143,928 | R--- | M] (Symantec Corporation) -- C:\Program Files (x86)\Norton Management\Engine\3.2.2.12\ccsvchst.exe
PRC - [2011/12/22 08:31:08 | 000,045,056 | ---- | M] (Intuit) -- C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
PRC - [2011/11/07 15:37:20 | 000,126,392 | R--- | M] (Symantec Corporation) -- C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.17.20\ccSvcHst.exe
PRC - [2010/12/10 18:29:30 | 029,293,408 | ---- | M] (Microsoft Corporation) -- c:\UPS\WSTD\MSSQL.1\MSSQL\Binn\sqlservr.exe
PRC - [2009/12/09 18:20:02 | 000,507,904 | ---- | M] () -- C:\Program Files\TRENDnet\TEW-641PC_TEW-643PI\WlanCU.exe
PRC - [2009/06/04 22:03:32 | 000,186,904 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
PRC - [2009/06/04 22:03:06 | 000,354,840 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTmon.exe
PRC - [2008/06/26 19:09:36 | 000,167,936 | ---- | M] () -- C:\Program Files\TRENDnet\TEW-641PC_TEW-643PI\WlanWpsSvc.exe
 
 
========== Modules (No Company Name) ==========
 
MOD - [2014/09/11 15:39:02 | 001,091,072 | ---- | M] () -- C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Servf73e6522#\9d6e913c469743b2c444d4070b39e31a\System.ServiceModel.Web.ni.dll
MOD - [2014/09/11 15:38:54 | 019,696,640 | ---- | M] () -- C:\Windows\assembly\NativeImages_v4.0.30319_32\System.ServiceModel\9614efdd4e4b30e71fdee7888135009f\System.ServiceModel.ni.dll
MOD - [2014/09/11 15:38:37 | 002,997,248 | ---- | M] () -- C:\Windows\assembly\NativeImages_v4.0.30319_32\System.IdentityModel\60e8c3eab577fe8bd21e419085a3c843\System.IdentityModel.ni.dll
MOD - [2014/09/11 15:01:56 | 012,894,208 | ---- | M] () -- C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Windows.Forms\b51470d7e909c4fab01a25fd1e1c42dc\System.Windows.Forms.ni.dll
MOD - [2014/09/11 15:01:51 | 006,990,336 | ---- | M] () -- C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Core\28684b3f787d06edd1de8b574521d867\System.Core.ni.dll
MOD - [2014/09/11 15:01:50 | 007,668,736 | ---- | M] () -- C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xml\3c777eb7042798554bcf10134595273e\System.Xml.ni.dll
MOD - [2014/09/11 15:01:47 | 002,822,144 | ---- | M] () -- C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Runteb92aa12#\c2d1735e9f72e974cd34063a714a309f\System.Runtime.Serialization.ni.dll
MOD - [2014/09/11 15:01:46 | 000,794,112 | ---- | M] () -- C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Servd1dec626#\08fbe280b07b0401b857454aef95ea81\System.ServiceModel.Internals.ni.dll
MOD - [2014/09/11 15:01:46 | 000,122,880 | ---- | M] () -- C:\Windows\assembly\NativeImages_v4.0.30319_32\SMDiagnostics\003f540cf55cae8805bb30d8b240ec86\SMDiagnostics.ni.dll
MOD - [2014/09/11 15:01:45 | 000,976,384 | ---- | M] () -- C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Configuration\5ee6a5fbbf59e1c3ca14631ff12dd6ec\System.Configuration.ni.dll
MOD - [2014/09/11 15:01:43 | 010,061,312 | ---- | M] () -- C:\Windows\assembly\NativeImages_v4.0.30319_32\System\9b943fcb3af2101cfb3467161c6ac0ed\System.ni.dll
MOD - [2014/02/26 21:02:22 | 001,644,544 | ---- | M] () -- C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Drawing\5cd2aee5e7c07227c694d89219688ab3\System.Drawing.ni.dll
MOD - [2014/02/26 21:02:15 | 016,953,856 | ---- | M] () -- C:\Windows\assembly\NativeImages_v4.0.30319_32\mscorlib\ce5f61c5754789df97be8dc991c47d07\mscorlib.ni.dll
MOD - [2009/12/09 18:20:02 | 000,507,904 | ---- | M] () -- C:\Program Files\TRENDnet\TEW-641PC_TEW-643PI\WlanCU.exe
MOD - [2009/10/07 16:58:10 | 000,376,832 | ---- | M] () -- C:\Program Files\TRENDnet\TEW-641PC_TEW-643PI\WlanDll.dll
MOD - [2009/09/03 10:53:38 | 000,200,704 | ---- | M] () -- C:\Program Files\TRENDnet\TEW-641PC_TEW-643PI\WPSCtrl.dll
 
 
========== Services (SafeList) ==========
 
SRV:64bit: - [2013/05/27 01:50:47 | 001,011,712 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV:64bit: - [2013/03/22 09:38:32 | 000,015,344 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe -- (IAStorDataMgrSvc)
SRV:64bit: - [2009/07/13 21:40:01 | 000,193,536 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\SysNative\appmgmts.dll -- (AppMgmt)
SRV:64bit: - [2008/06/26 19:09:36 | 000,167,936 | ---- | M] () [Auto | Running] -- C:\Program Files\TRENDnet\TEW-641PC_TEW-643PI\WlanWpsSvc.exe -- (WlanWpsSvc)
SRV - [2014/09/26 15:27:18 | 000,267,440 | ---- | M] (Adobe Systems Incorporated) [On_Demand | Stopped] -- C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe -- (AdobeFlashPlayerUpdateSvc)
SRV - [2014/09/26 10:23:56 | 000,114,288 | ---- | M] (Mozilla Foundation) [On_Demand | Stopped] -- C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe -- (MozillaMaintenance)
SRV - [2014/09/21 06:17:47 | 000,265,040 | R--- | M] (Symantec Corporation) [Auto | Running] -- C:\Program Files (x86)\Norton 360\Engine\21.6.0.32\N360.exe -- (N360)
SRV - [2014/09/12 05:43:06 | 000,064,704 | ---- | M] (Adobe Systems Incorporated) [Auto | Running] -- C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe -- (AdobeARMservice)
SRV - [2014/08/06 08:08:16 | 000,006,144 | ---- | M] (The Neat Company) [Auto | Running] -- C:\Program Files (x86)\Neat\exec\NeatStartupService.exe -- (Neat Startup Service)
SRV - [2014/03/20 18:49:18 | 000,067,224 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_32)
SRV - [2013/09/11 22:21:54 | 000,105,144 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe -- (clr_optimization_v4.0.30319_32)
SRV - [2013/03/18 12:32:58 | 000,132,504 | ---- | M] (Symantec Corporation) [Auto | Running] -- C:\Program Files (x86)\Norton PC Checkup 3.0\SymcPCCULaunchSvc.exe -- (Norton PC Checkup Application Launcher)
SRV - [2013/02/26 00:32:22 | 001,260,320 | ---- | M] (NVIDIA Corporation) [Auto | Running] -- C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe -- (nvUpdatusService)
SRV - [2013/01/18 17:10:18 | 000,577,536 | ---- | M] (Research In Motion Limited) [On_Demand | Running] -- C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\BbDevMgr.exe -- (Blackberry Device Manager)
SRV - [2013/01/18 09:14:20 | 000,383,264 | ---- | M] (NVIDIA Corporation) [Auto | Running] -- C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe -- (Stereo Service)
SRV - [2012/12/04 21:40:03 | 000,143,928 | R--- | M] (Symantec Corporation) [Auto | Running] -- C:\Program Files (x86)\Norton Management\Engine\3.2.2.12\ccSvcHst.exe -- (MCLIENT)
SRV - [2012/01/30 18:19:30 | 000,032,336 | ---- | M] (Sanford, L.P.) [Auto | Running] -- C:\Program Files (x86)\DYMO\DYMO Label Software\DymoPnpService.exe -- (DymoPnpService)
SRV - [2011/12/22 08:31:08 | 000,045,056 | ---- | M] (Intuit) [Auto | Running] -- C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe -- (QBCFMonitorService)
SRV - [2011/11/07 15:37:20 | 000,126,392 | R--- | M] (Symantec Corporation) [Auto | Running] -- C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.17.20\ccSvcHst.exe -- (PCCUJobMgr)
SRV - [2010/12/10 18:29:30 | 029,293,408 | ---- | M] (Microsoft Corporation) [Auto | Running] -- c:\UPS\WSTD\MSSQL.1\MSSQL\Binn\sqlservr.exe -- (MSSQL$UPSWSDBSERVER)
SRV - [2009/06/04 22:03:06 | 000,354,840 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTmon.exe -- (IAANTMON)
SRV - [2008/11/18 15:45:28 | 000,061,440 | ---- | M] (Intuit Inc.) [On_Demand | Stopped] -- C:\Program Files (x86)\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe -- (QBFCService)
 
 
========== Driver Services (SafeList) ==========
 
DRV:64bit: - [2014/08/25 22:20:22 | 000,876,248 | ---- | M] (Symantec Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\N360x64\1506000.020\srtsp64.sys -- (SRTSP)
DRV:64bit: - [2014/08/25 22:20:22 | 000,037,592 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\N360x64\1506000.020\srtspx64.sys -- (SRTSPX)
DRV:64bit: - [2014/08/06 15:48:16 | 000,266,968 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\N360x64\1506000.020\ironx64.sys -- (SymIRON)
DRV:64bit: - [2014/03/04 00:18:12 | 001,148,120 | ---- | M] (Symantec Corporation) [File_System | Boot | Running] -- C:\Windows\SysNative\drivers\N360x64\1506000.020\symefa64.sys -- (SymEFA)
DRV:64bit: - [2014/02/17 21:32:41 | 000,593,112 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\N360x64\1506000.020\symnets.sys -- (SymNetS)
DRV:64bit: - [2013/11/19 15:58:36 | 000,177,752 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\SYMEVENT64x86.SYS -- (SymEvent)
DRV:64bit: - [2013/09/25 22:50:25 | 000,162,392 | R--- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\N360x64\1506000.020\ccsetx64.sys -- (ccSet_N360)
DRV:64bit: - [2013/09/09 22:47:26 | 000,493,656 | R--- | M] (Symantec Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\N360x64\1506000.020\symds64.sys -- (SymDS)
DRV:64bit: - [2013/05/06 09:32:28 | 000,076,464 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\dc3d.sys -- (dc3d)
DRV:64bit: - [2013/03/22 09:38:18 | 000,678,384 | ---- | M] (Intel Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\iaStorA.sys -- (iaStorA)
DRV:64bit: - [2013/03/22 09:38:18 | 000,028,656 | ---- | M] (Intel Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\iaStorF.sys -- (iaStorF)
DRV:64bit: - [2013/01/03 13:50:48 | 000,078,336 | ---- | M] (Research In Motion Limited) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\RimUsb_AMD64.sys -- (RimUsb)
DRV:64bit: - [2012/12/10 15:48:02 | 000,044,544 | ---- | M] (Research in Motion Ltd) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\RimSerial_AMD64.sys -- (RimVSerPort)
DRV:64bit: - [2012/10/03 21:19:14 | 000,168,096 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\MCLIENTx64\0302020.00C\ccsetx64.sys -- (ccSet_MCLIENT)
DRV:64bit: - [2012/08/23 10:10:20 | 000,019,456 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\rdpvideominiport.sys -- (RdpVideoMiniport)
DRV:64bit: - [2012/08/23 10:07:35 | 000,057,856 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbFlt.sys -- (TsUsbFlt)
DRV:64bit: - [2012/07/26 01:32:22 | 000,033,240 | ---- | M] (GEAR Software Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\GEARAspiWDM.sys -- (GEARAspiWDM)
DRV:64bit: - [2012/03/01 02:46:16 | 000,023,408 | ---- | M] (Microsoft Corporation) [Recognizer | Boot | Unknown] -- C:\Windows\SysNative\drivers\fs_rec.sys -- (Fs_Rec)
DRV:64bit: - [2011/08/01 15:59:06 | 000,045,416 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\point64.sys -- (Point64)
DRV:64bit: - [2011/08/01 15:59:06 | 000,023,960 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\nuidfltr.sys -- (NuidFltr)
DRV:64bit: - [2011/03/15 01:11:10 | 000,010,112 | ---- | M] (support.com, Inc) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\ssmirrdr.sys -- (ssmirrdr)
DRV:64bit: - [2011/03/11 02:41:12 | 000,107,904 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsata.sys -- (amdsata)
DRV:64bit: - [2011/03/11 02:41:12 | 000,027,008 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amdxata.sys -- (amdxata)
DRV:64bit: - [2010/11/20 09:33:35 | 000,078,720 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\HpSAMD.sys -- (HpSAMD)
DRV:64bit: - [2009/07/13 21:52:20 | 000,194,128 | ---- | M] (AMD Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsbs.sys -- (amdsbs)
DRV:64bit: - [2009/07/13 21:48:04 | 000,065,600 | ---- | M] (LSI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\lsi_sas2.sys -- (LSI_SAS2)
DRV:64bit: - [2009/07/13 21:45:55 | 000,024,656 | ---- | M] (Promise Technology) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\stexstor.sys -- (stexstor)
DRV:64bit: - [2009/07/13 20:10:47 | 000,011,264 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\rootmdm.sys -- (ROOTMODEM)
DRV:64bit: - [2009/07/03 12:06:38 | 000,607,232 | ---- | M] (Realtek Semiconductor Corporation                           ) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\rtl819xp.sys -- (rtl819xp)
DRV:64bit: - [2009/06/24 03:54:16 | 000,034,472 | ---- | M] (Intel Corporation ) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\iqvw64e.sys -- (NAL)
DRV:64bit: - [2009/06/22 07:05:58 | 000,273,072 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\e1k62x64.sys -- (e1kexpress)
DRV:64bit: - [2009/06/10 16:34:33 | 003,286,016 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\evbda.sys -- (ebdrv)
DRV:64bit: - [2009/06/10 16:34:28 | 000,468,480 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bxvbda.sys -- (b06bdrv)
DRV:64bit: - [2009/06/10 16:34:23 | 000,270,848 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\b57nd60a.sys -- (b57nd60a)
DRV:64bit: - [2009/06/10 16:31:59 | 000,031,232 | ---- | M] (Hauppauge Computer Works, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\hcw85cir.sys -- (hcw85cir)
DRV:64bit: - [2009/06/04 21:54:36 | 000,408,600 | ---- | M] (Intel Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\iaStor.sys -- (iaStor)
DRV - [2014/09/12 18:11:19 | 001,586,904 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\BASHDefs\20140912.003\BHDrvx64.sys -- (BHDrvx64)
DRV - [2014/09/09 11:40:58 | 000,487,216 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys -- (eeCtrl)
DRV - [2014/09/09 11:40:58 | 000,142,640 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys -- (EraserUtilRebootDrv)
DRV - [2014/08/29 12:03:35 | 000,633,560 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\IPSDefs\20140925.002\IDSviA64.sys -- (IDSVia64)
DRV - [2014/08/21 10:26:24 | 002,137,304 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Stopped] -- C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\VirusDefs\20140925.025\ex64.sys -- (NAVEX15)
DRV - [2014/08/21 10:26:22 | 000,129,752 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Stopped] -- C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\VirusDefs\20140925.025\eng64.sys -- (NAVENG)
DRV - [2009/07/13 21:19:10 | 000,019,008 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysWOW64\drivers\wimmount.sys -- (WIMMount)
 
 
========== Standard Registry (SafeList) ==========
 
 
========== Internet Explorer ==========
 
IE:64bit: - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE:64bit: - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/search?q={searchTerms}&FORM=IE8SRC
IE:64bit: - HKLM\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.com/search?q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&sourceid=ie7
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Search Page = http://www.safesear.ch/web/?type=20140909-ux-sshome-ie-df&q={searchTerms}
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = www.google.com
IE - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/search?q={searchTerms}&FORM=IE8SRC
IE - HKLM\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.com/search?q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&sourceid=ie7
 
 
IE - HKU\.DEFAULT\..\SearchScopes,DefaultScope =
IE - HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
 
IE - HKU\S-1-5-18\..\SearchScopes,DefaultScope =
IE - HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
 
IE - HKU\S-1-5-19\..\SearchScopes,DefaultScope =
 
IE - HKU\S-1-5-20\..\SearchScopes,DefaultScope =
 
IE - HKU\S-1-5-21-495923465-3015961993-2104358034-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Search Bar = Preserve
IE - HKU\S-1-5-21-495923465-3015961993-2104358034-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.com/
IE - HKU\S-1-5-21-495923465-3015961993-2104358034-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache AcceptLangs = en-US
IE - HKU\S-1-5-21-495923465-3015961993-2104358034-1000\SOFTWARE\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.safesear.ch/web/?type=20140909-ux-sshome-ie-df&q={searchTerms}
IE - HKU\S-1-5-21-495923465-3015961993-2104358034-1000\SOFTWARE\Microsoft\Internet Explorer\Search,SearchAssistant = www.google.com
IE - HKU\S-1-5-21-495923465-3015961993-2104358034-1000\..\SearchScopes,DefaultScope =
IE - HKU\S-1-5-21-495923465-3015961993-2104358034-1000\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IE8SRC
IE - HKU\S-1-5-21-495923465-3015961993-2104358034-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKU\S-1-5-21-495923465-3015961993-2104358034-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = <-loopback>
 
IE - HKU\S-1-5-21-495923465-3015961993-2104358034-1007\..\SearchScopes,DefaultScope =
 
========== FireFox ==========
 
FF - prefs.js..browser.search.order.3: "Bing "
FF - prefs.js..browser.startup.homepage: "http://www.msn.com/?pc=U147&ocid=U147DHP"
FF - prefs.js..extensions.enabledAddons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:32.0.3
FF - prefs.js..keyword.URL: "http://www.bing.com/search?FORM=U147DF&PC=U147&q="
FF - prefs.js..keyword.url: "http://www.safesear.ch/web/?type=ss-ff-kw&q="
FF - user.js - File not found
 
FF:64bit: - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF64_15_0_0_152.dll File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/OfficeAuthz,version=14.0: C:\PROGRA~1\MICROS~2\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_15_0_0_152.dll ()
FF - HKLM\Software\MozillaPlugins\@dymo.com/DymoLabelFramework: C:\Program Files (x86)\DYMO\DYMO Label Software\Framework\npDYMOLabelFramework.dll ( Sanford L.P.)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/OfficeAuthz,version=14.0: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/SharePoint,version=14.0: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@nvidia.com/3DVision: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dv.dll (NVIDIA Corporation)
FF - HKLM\Software\MozillaPlugins\@nvidia.com/3DVisionStreaming: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dvstreaming.dll (NVIDIA Corporation)
FF - HKLM\Software\MozillaPlugins\@RIM.com/WebSLLauncher,version=1.0: C:\Program Files (x86)\Common Files\Research In Motion\BBWebSLLauncher\NPWebSLLauncher.dll ()
FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
 
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\coFFPlgn\ [2014/09/29 20:53:19 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{jid1-eFRcA0eiPxecTQ@jetpack}: 5716672\extensions\{jid1-eFRcA0eiPxecTQ@jetpack}
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{jid1-vS7biDmom8YxhA@jetpack}: 1\extensions\{jid1-vS7biDmom8YxhA@jetpack}
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 32.0\extensions\\Components: C:\Program Files (x86)\Mozilla Firefox\components
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 32.0\extensions\\Plugins: C:\Program Files (x86)\Mozilla Firefox\plugins
 
[2014/06/27 18:30:18 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Richard\AppData\Roaming\Mozilla\Extensions
[2014/09/11 15:15:58 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Richard\AppData\Roaming\Mozilla\Firefox\Profiles\vtd1686p.default\extensions
[2014/09/26 10:23:54 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files (x86)\Mozilla Firefox\browser\extensions
[2014/09/26 10:23:57 | 000,000,000 | ---D | M] (Default) -- C:\Program Files (x86)\Mozilla Firefox\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
 
========== Chrome  ==========
 
CHR - default_search_provider:  (Enabled)
CHR - default_search_provider: search_url =
CHR - default_search_provider: suggest_url = {google:baseSuggestURL}search?{google:searchFieldtrialParameter}client={google:suggestClient}&gs_ri={google:suggestRid}&xssi=t&q={searchTerms}&{google:cursorPosition}{google:currentPageUrl}{google:pageClassification}sugkey={google:suggestAPIKeyParameter},
CHR - plugin: Error reading preferences file
CHR - Extension: Google Docs = C:\Users\Richard\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.7_0\
CHR - Extension: Google Drive = C:\Users\Richard\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf\6.3_0\
CHR - Extension: Google Voice Search Hotword (Beta) = C:\Users\Richard\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn\0.1.1.5023_0\
CHR - Extension: YouTube = C:\Users\Richard\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo\4.2.6_0\
CHR - Extension: Google Search = C:\Users\Richard\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf\0.0.0.20_0\
CHR - Extension: Google Wallet = C:\Users\Richard\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda\0.0.6.1_0\
CHR - Extension: Gmail = C:\Users\Richard\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_0\
 
O1 HOSTS File: ([2014/09/19 00:20:56 | 000,000,768 | ---- | M]) - C:\Windows\SysNative\drivers\etc\hosts
O1 - Hosts: 127.0.0.1    localhost
O2:64bit: - BHO: (Norton Identity Protection) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine64\21.6.0.32\coieplg.dll (Symantec Corporation)
O2 - BHO: (Norton Identity Protection) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\21.6.0.32\coieplg.dll (Symantec Corporation)
O2 - BHO: (Norton Vulnerability Protection) - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\21.6.0.32\ips\ipsbho.dll (Symantec Corporation)
O2 - BHO: (no name) - {AA8370AA-29CF-4EDC-82BB-BFA3EE571885} - No CLSID value found.
O3:64bit: - HKLM\..\Toolbar: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine64\21.6.0.32\coieplg.dll (Symantec Corporation)
O3 - HKLM\..\Toolbar: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\21.6.0.32\coieplg.dll (Symantec Corporation)
O3 - HKU\S-1-5-21-495923465-3015961993-2104358034-1000\..\Toolbar\WebBrowser: (no name) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No CLSID value found.
O3:64bit: - HKU\S-1-5-21-495923465-3015961993-2104358034-1000\..\Toolbar\WebBrowser: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine64\21.6.0.32\coieplg.dll (Symantec Corporation)
O3 - HKU\S-1-5-21-495923465-3015961993-2104358034-1000\..\Toolbar\WebBrowser: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\21.6.0.32\coieplg.dll (Symantec Corporation)
O4:64bit: - HKLM..\Run: [IAAnotif] C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [IAStorIcon] C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIconLaunch.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [IntelliPoint] c:\Program Files\Microsoft IntelliPoint\ipoint.exe (Microsoft Corporation)
O4:64bit: - HKLM..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe (Realtek Semiconductor)
O4:64bit: - HKLM..\Run: [Skytel] C:\Program Files\Realtek\Audio\HDA\SkyTel.exe (Realtek Semiconductor Corp.)
O4 - HKLM..\Run: [Intuit SyncManager] C:\Program Files (x86)\Common Files\Intuit\Sync\IntuitSyncManager.exe (Intuit Inc. All rights reserved.)
O4 - HKLM..\Run: [RIMBBLaunchAgent.exe] C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe (Research In Motion Limited)
O4 - HKU\S-1-5-21-495923465-3015961993-2104358034-1007..\Run: [Sidebar] C:\Program Files (x86)\Windows Sidebar\Sidebar.exe (Microsoft Corporation)
O4 - HKU\S-1-5-21-495923465-3015961993-2104358034-1007..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe File not found
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O7 - HKU\.DEFAULT\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\.DEFAULT\Software\Policies\Microsoft\Internet Explorer\Main present
O7 - HKU\S-1-5-18\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-18\Software\Policies\Microsoft\Internet Explorer\Main present
O7 - HKU\S-1-5-19\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-19\Software\Policies\Microsoft\Internet Explorer\Main present
O7 - HKU\S-1-5-20\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-20\Software\Policies\Microsoft\Internet Explorer\Main present
O7 - HKU\S-1-5-21-495923465-3015961993-2104358034-1000\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-21-495923465-3015961993-2104358034-1000\Software\Policies\Microsoft\Internet Explorer\Main present
O7 - HKU\S-1-5-21-495923465-3015961993-2104358034-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O7 - HKU\S-1-5-21-495923465-3015961993-2104358034-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O7 - HKU\S-1-5-21-495923465-3015961993-2104358034-1007\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-21-495923465-3015961993-2104358034-1007\Software\Policies\Microsoft\Internet Explorer\Main present
O13 - gopher Prefix: missing
O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} http://h20614.www2.hp.com/ediags/gmd/Install/Cab/hpdetect1259.cab (GMNRev Class)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 75.75.75.75 75.75.76.76
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{422C5D41-C30B-422A-8C8A-D0FC321B9D6E}: DhcpNameServer = 192.168.1.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{48E39715-58E9-4F54-B200-970F78DEB4CB}: DhcpNameServer = 75.75.75.75 75.75.76.76
O18:64bit: - Protocol\Handler\intu-help-qb2 - No CLSID value found
O18:64bit: - Protocol\Handler\ms-help - No CLSID value found
O18:64bit: - Protocol\Handler\qbwc - No CLSID value found
O18 - Protocol\Handler\intu-help-qb2 {84D77A00-41B5-4b8b-8ADF-86486D72E749} - C:\Program Files (x86)\Intuit\QuickBooks 2009\HelpAsyncPluggableProtocol.dll (Intuit, Inc.)
O20:64bit: - HKLM Winlogon: Shell - (Explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysWOW64\userinit.exe (Microsoft Corporation)
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O32 - HKLM CDRom: AutoRun - 1
O34 - HKLM BootExecute: (autocheck autochk *)
O35:64bit: - HKLM\..comfile [open] -- "%1" %*
O35:64bit: - HKLM\..exefile [open] -- "%1" %*
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37:64bit: - HKLM\...com [@ = comfile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)
O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)

 

 
========== ZeroAccess Check ==========
 
[2009/07/14 00:55:00 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini
 
[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64
 
[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
 
[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] /64
 
[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]
 
[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64
"" = C:\Windows\SysNative\shell32.dll -- [2014/06/24 22:05:42 | 014,175,744 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment
 
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
"" = %SystemRoot%\system32\shell32.dll -- [2014/06/24 21:41:30 | 012,874,240 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment
 
[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\fastprox.dll -- [2009/07/13 21:40:51 | 000,909,312 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free
 
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]
"" = %systemroot%\system32\wbem\fastprox.dll -- [2010/11/20 08:19:02 | 000,606,208 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free
 
[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\wbemess.dll -- [2009/07/13 21:41:56 | 000,505,856 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Both
 
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]
 
========== LOP Check ==========
 
[2013/11/06 20:02:57 | 000,000,000 | ---D | M] -- C:\Users\Richard\AppData\Roaming\mjusbsp
[2013/11/20 11:43:10 | 000,000,000 | ---D | M] -- C:\Users\Richard\AppData\Roaming\Neat
[2012/07/03 12:28:45 | 000,000,000 | ---D | M] -- C:\Users\Richard\AppData\Roaming\Nuance
[2013/06/24 10:22:49 | 000,000,000 | ---D | M] -- C:\Users\Richard\AppData\Roaming\Oracle
[2014/07/30 15:47:40 | 000,000,000 | ---D | M] -- C:\Users\Richard\AppData\Roaming\Research In Motion
[2014/04/17 10:57:13 | 000,000,000 | ---D | M] -- C:\Users\Richard\AppData\Roaming\SolSuite
[2014/09/18 17:49:07 | 000,000,000 | ---D | M] -- C:\Users\Richard\AppData\Roaming\supportdotcom
[2014/09/18 18:27:47 | 000,000,000 | ---D | M] -- C:\Users\Richard\AppData\Roaming\TeamViewer
 
========== Purity Check ==========
 
 

 

 



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#2 nasdaq

nasdaq

  • Malware Response Team
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Posted 04 October 2014 - 09:17 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===

Please paste the logs in your next reply DO NOT ATTACH THEM unless specified.
To attach a file select the "More Reply Option" and follow the instructions.

How is the computer running?
Wait for further instructions.

#3 Raychem

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Posted 09 October 2014 - 08:31 PM

Nasdaq,

 

Sorry for not getting back sooner. I was working out of town for a few days. Thanks for the reply and I will try this out and get back to you. Thanks for the help!!!

 

Richard



#4 nasdaq

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Posted 14 October 2014 - 08:23 AM

Are you still with me?

#5 nasdaq

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Posted 20 October 2014 - 08:30 AM

Due to the lack of feedback, this topic is now closed.

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