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BSOD error


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7 replies to this topic

#1 JohnWJ

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Posted 29 September 2014 - 09:38 PM

hi there Gals andGuys I have been getting message for about two to three week normaly it only happens every now and then. But today it has happened 5 or 6 times any idea

 

thanks in advance

 

 

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#2 david.coffman

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Posted 30 September 2014 - 06:51 PM

First thought are possible OS corruption. I would suggest running an sfc scan of the system to check for issues. To do this on Windows 8, scroll your mouse to the bottom left corner of the screen and right click. It will open a menu and you select the option for Command Prompt (Admin). When the new window opens you type in the command SFC /scannow and press enter. It will then run the scan and look for errors in the system. Other than this you could try some free system maintenance programs such as System Mechanic by IOLO Free Version Download Link this program can check general PC maintenance issues and provide repairs. Hope this helps :)



#3 JohnWJ

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Posted 30 September 2014 - 08:06 PM

OK thanks will try it later after I watch NCIS :bananas:


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#4 JohnWJ

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Posted 01 October 2014 - 09:19 AM

ok THE SFC /scannow and System Mechanic do not find any problem :scratchhead:


John

 

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#5 Jared44

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Posted 02 October 2014 - 05:10 PM

Can you upload the dump files for analysis.

Go to

C:\Windows\minidump

Upload all those files by copying them to the desktop and compressing them in a single .zip folder.

Or even better, upload a Kernel memory dump.

Go the Start
Right click My Computer
Select Properties
Click Advanced system settings
Click on the Advanced tab
Select Settings under Startup and Recovery
Then under Write debugging information select Kernel memory dump.

Once a dump is created go to:

C:\Windows\memory.dmp

Copy the file to the desktop, zip it up and upload it to a file sharing site like Onedrive. After the upload is done post the download link in your next reply.

#6 JohnWJ

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Posted 02 October 2014 - 09:07 PM

OK dump question how do I find C:\Windows\minidump sorry this is way above what I know about computers

John

 

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#7 Jared44

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Posted 03 October 2014 - 02:07 AM

Go to My Computer, click on the C drive. Then find the folder called minidump. Copy those files inside and place them on the desktop. Upload those files here in a .zip folder.

#8 JohnWJ

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Posted 07 October 2014 - 03:56 PM

Thank you everyone but I could not proceed with this tread as the computer keeped on getting the BSOD I contacted Dell and they sent me the OS dick so I have reinstalled the OS. Again Thank each ans every one of you for your help


John

 

An Australian Living in the USA





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