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i got the conduit search hijack - but now can't uninstall or install mse.


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42 replies to this topic

#1 chrismyrs

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Posted 29 September 2014 - 05:20 PM

Hello !  i am tryhing to fix a computer at work that got something to do with "conduit" search. i did some various removal programs (malwarebytes, ms malicious software tool (seemed to find 2 files), rkill, - i ran the DDS and have the dds and addition text files. 

 

i would appreciate help as i don't think i can figure this out! thanks. Chris



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#2 Broni

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Posted 29 September 2014 - 07:17 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"



p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 chrismyrs

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Posted 29 September 2014 - 10:00 PM

Hey Broni - i quite appreciate your help and welcome.  i'm not on the computer that has the problem now., i'll do all these things asap tomorow and report back. thanks, Chris



#4 Broni

Broni

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Posted 29 September 2014 - 10:05 PM

p22003888.gif


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 chrismyrs

chrismyrs
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Posted 30 September 2014 - 10:25 AM

Broni -

 

i'll do each action and post each result in a text editor and when done will post it...

 

Chris



#6 chrismyrs

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Posted 30 September 2014 - 11:14 AM


AT THIS POINT I HAVE RUN SECURITY CHECK, FARBAR, AND MINI TOOL BOX, BUT COULDN'T DELETE OLD MALWAREBYTES, OR RUN IT, OR, INSTALL NEW MALWARE BYTES - rather than my trying to get rid of it ... i probablly should just inform you at this point.

(i, however, admit to getting cccleaner installed and trying to delete the malware bytes, then uninstalled cccleaner - i didn't do other things w/cccleaner!)



Results of screen317's Security Check version 0.99.87
Windows 7 Service Pack 1 x64 (UAC is disabled!)
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.75.0.1300
Java™ 6 Update 24
Java version out of Date!
Adobe Flash Player 14.0.0.145
Adobe Reader 9 Adobe Reader out of Date!
Mozilla Firefox (30.0)
Mozilla Thunderbird (2.0.0 Thunderbird out of Date!
````````Process Check: objlist.exe by Laurent````````
Malwarebytes Anti-Exploit mbae-svc.exe
Malwarebytes Anti-Exploit mbae.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````

FSS:

Farbar Service Scanner Version: 21-07-2014
Ran by kcstrings (administrator) on 30-09-2014 at 10:30:02
Running from "C:\Users\kcstrings.QBFRONTDESK\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

MINI TOOL BOX:

MiniToolBox by Farbar Version: 21-07-2014
Ran by kcstrings (administrator) on 30-09-2014 at 10:33:19
Running from "C:\Users\kcstrings.QBFRONTDESK\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\WX0NT2LJ"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

Hosts file not detected in the default directory
========================= IP Configuration: ================================

Realtek PCI GBE Family Controller = Local Area Connection 2 (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled dhcpmediasense=disabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : QBFRONTDESK
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCI GBE Family Controller
Physical Address. . . . . . . . . : 00-14-D1-22-B5-86
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e501:be10:e1a3:d2c8%15(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, September 30, 2014 7:57:29 AM
Lease Expires . . . . . . . . . . : Wednesday, October 01, 2014 7:57:29 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 301995217
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-8B-82-86-00-24-E8-1C-17-F3
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:2062:1580:3f57:fef9(Preferred)
Link-local IPv6 Address . . . . . : fe80::2062:1580:3f57:fef9%11(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{90D5C8BD-6195-4FB3-BCE2-D62E761D6D5C}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 2607:f8b0:4000:802::1002
74.125.225.226
74.125.225.227
74.125.225.228
74.125.225.229
74.125.225.230
74.125.225.231
74.125.225.232
74.125.225.233
74.125.225.238
74.125.225.224
74.125.225.225


Pinging google.com [74.125.225.230] with 32 bytes of data:
Reply from 74.125.225.230: bytes=32 time=24ms TTL=52
Reply from 74.125.225.230: bytes=32 time=24ms TTL=52

Ping statistics for 74.125.225.230:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 24ms, Maximum = 24ms, Average = 24ms
Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 98.139.183.24
206.190.36.45
98.138.253.109


Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=74ms TTL=45
Reply from 206.190.36.45: bytes=32 time=73ms TTL=45

Ping statistics for 206.190.36.45:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 73ms, Maximum = 74ms, Average = 73ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
15...00 14 d1 22 b5 86 ......Realtek PCI GBE Family Controller
1...........................Software Loopback Interface 1
11...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.6 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.6 276
192.168.1.6 255.255.255.255 On-link 192.168.1.6 276
192.168.1.255 255.255.255.255 On-link 192.168.1.6 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.6 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.6 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
11 58 ::/0 On-link
1 306 ::1/128 On-link
11 58 2001::/32 On-link
11 306 2001:0:9d38:6abd:2062:1580:3f57:fef9/128
On-link
15 276 fe80::/64 On-link
11 306 fe80::/64 On-link
11 306 fe80::2062:1580:3f57:fef9/128
On-link
15 276 fe80::e501:be10:e1a3:d2c8/128
On-link
1 306 ff00::/8 On-link
11 306 ff00::/8 On-link
15 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/30/2014 09:50:20 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions: Retail 13.0":
Got unexpected error 5 in call to NetShareGetInfo for path \\Server\N\QuickBooks_Data_v13\KC Strings Inc 061114.QBW

Error: (09/30/2014 09:50:19 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions: Retail 13.0":
Got unexpected error 5 in call to NetShareGetInfo for path \\Server\N\QuickBooks_Data_v13\KC Strings Inc 061114.QBW

Error: (09/30/2014 00:31:16 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (09/29/2014 11:54:48 PM) (Source: PlsvcV2) (User: )
Description: In the enable methodRetrieving the COM class factory for component with CLSID {6EEBC7FF-67DA-4B90-9251-C2C5696E4B48} failed due to the following error: 800700d8 This version of is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need a x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher. (Exception from HRESULT: 0x800700D8).

Error: (09/29/2014 11:49:48 PM) (Source: PlsvcV2) (User: )
Description: In the enable methodRetrieving the COM class factory for component with CLSID {6EEBC7FF-67DA-4B90-9251-C2C5696E4B48} failed due to the following error: 800700d8 This version of is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need a x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher. (Exception from HRESULT: 0x800700D8).

Error: (09/29/2014 11:44:49 PM) (Source: PlsvcV2) (User: )
Description: In the enable methodRetrieving the COM class factory for component with CLSID {6EEBC7FF-67DA-4B90-9251-C2C5696E4B48} failed due to the following error: 800700d8 This version of is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need a x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher. (Exception from HRESULT: 0x800700D8).

Error: (09/29/2014 11:39:48 PM) (Source: PlsvcV2) (User: )
Description: In the enable methodRetrieving the COM class factory for component with CLSID {6EEBC7FF-67DA-4B90-9251-C2C5696E4B48} failed due to the following error: 800700d8 This version of is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need a x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher. (Exception from HRESULT: 0x800700D8).

Error: (09/29/2014 11:34:48 PM) (Source: PlsvcV2) (User: )
Description: In the enable methodRetrieving the COM class factory for component with CLSID {6EEBC7FF-67DA-4B90-9251-C2C5696E4B48} failed due to the following error: 800700d8 This version of is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need a x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher. (Exception from HRESULT: 0x800700D8).

Error: (09/29/2014 11:29:49 PM) (Source: PlsvcV2) (User: )
Description: In the enable methodRetrieving the COM class factory for component with CLSID {6EEBC7FF-67DA-4B90-9251-C2C5696E4B48} failed due to the following error: 800700d8 This version of is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need a x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher. (Exception from HRESULT: 0x800700D8).

Error: (09/29/2014 11:24:49 PM) (Source: PlsvcV2) (User: )
Description: In the enable methodRetrieving the COM class factory for component with CLSID {6EEBC7FF-67DA-4B90-9251-C2C5696E4B48} failed due to the following error: 800700d8 This version of is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need a x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher. (Exception from HRESULT: 0x800700D8).


System errors:
=============
Error: (09/30/2014 10:29:46 AM) (Source: Service Control Manager) (User: )
Description: The plsapp service failed to start due to the following error:
%%216

Error: (09/30/2014 10:24:46 AM) (Source: Service Control Manager) (User: )
Description: The plsapp service failed to start due to the following error:
%%216

Error: (09/30/2014 10:19:46 AM) (Source: Service Control Manager) (User: )
Description: The plsapp service failed to start due to the following error:
%%216

Error: (09/30/2014 10:14:46 AM) (Source: Service Control Manager) (User: )
Description: The plsapp service failed to start due to the following error:
%%216

Error: (09/30/2014 10:09:46 AM) (Source: Service Control Manager) (User: )
Description: The plsapp service failed to start due to the following error:
%%216

Error: (09/30/2014 10:04:46 AM) (Source: Service Control Manager) (User: )
Description: The plsapp service failed to start due to the following error:
%%216

Error: (09/30/2014 09:59:46 AM) (Source: Service Control Manager) (User: )
Description: The plsapp service failed to start due to the following error:
%%216

Error: (09/30/2014 09:54:46 AM) (Source: Service Control Manager) (User: )
Description: The plsapp service failed to start due to the following error:
%%216

Error: (09/30/2014 09:49:46 AM) (Source: Service Control Manager) (User: )
Description: The plsapp service failed to start due to the following error:
%%216

Error: (09/30/2014 09:44:46 AM) (Source: Service Control Manager) (User: )
Description: The plsapp service failed to start due to the following error:
%%216


Microsoft Office Sessions:
=========================
Error: (09/30/2014 09:50:20 AM) (Source: QuickBooks)(User: )
Description: Intuit QuickBooks Enterprise Solutions: Retail 13.0Got unexpected error 5 in call to NetShareGetInfo for path \\Server\N\QuickBooks_Data_v13\KC Strings Inc 061114.QBW

Error: (09/30/2014 09:50:19 AM) (Source: QuickBooks)(User: )
Description: Intuit QuickBooks Enterprise Solutions: Retail 13.0Got unexpected error 5 in call to NetShareGetInfo for path \\Server\N\QuickBooks_Data_v13\KC Strings Inc 061114.QBW

Error: (09/30/2014 00:31:16 AM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"c:\program files (x86)\windows live\photo gallery\MovieMaker.Exec:\program files (x86)\windows live\photo gallery\WLMFDS.DLL8

Error: (09/29/2014 11:54:48 PM) (Source: PlsvcV2)(User: )
Description: In the enable methodRetrieving the COM class factory for component with CLSID {6EEBC7FF-67DA-4B90-9251-C2C5696E4B48} failed due to the following error: 800700d8 This version of is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need a x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher. (Exception from HRESULT: 0x800700D8).

Error: (09/29/2014 11:49:48 PM) (Source: PlsvcV2)(User: )
Description: In the enable methodRetrieving the COM class factory for component with CLSID {6EEBC7FF-67DA-4B90-9251-C2C5696E4B48} failed due to the following error: 800700d8 This version of is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need a x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher. (Exception from HRESULT: 0x800700D8).

Error: (09/29/2014 11:44:49 PM) (Source: PlsvcV2)(User: )
Description: In the enable methodRetrieving the COM class factory for component with CLSID {6EEBC7FF-67DA-4B90-9251-C2C5696E4B48} failed due to the following error: 800700d8 This version of is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need a x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher. (Exception from HRESULT: 0x800700D8).

Error: (09/29/2014 11:39:48 PM) (Source: PlsvcV2)(User: )
Description: In the enable methodRetrieving the COM class factory for component with CLSID {6EEBC7FF-67DA-4B90-9251-C2C5696E4B48} failed due to the following error: 800700d8 This version of is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need a x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher. (Exception from HRESULT: 0x800700D8).

Error: (09/29/2014 11:34:48 PM) (Source: PlsvcV2)(User: )
Description: In the enable methodRetrieving the COM class factory for component with CLSID {6EEBC7FF-67DA-4B90-9251-C2C5696E4B48} failed due to the following error: 800700d8 This version of is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need a x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher. (Exception from HRESULT: 0x800700D8).

Error: (09/29/2014 11:29:49 PM) (Source: PlsvcV2)(User: )
Description: In the enable methodRetrieving the COM class factory for component with CLSID {6EEBC7FF-67DA-4B90-9251-C2C5696E4B48} failed due to the following error: 800700d8 This version of is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need a x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher. (Exception from HRESULT: 0x800700D8).

Error: (09/29/2014 11:24:49 PM) (Source: PlsvcV2)(User: )
Description: In the enable methodRetrieving the COM class factory for component with CLSID {6EEBC7FF-67DA-4B90-9251-C2C5696E4B48} failed due to the following error: 800700d8 This version of is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need a x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher. (Exception from HRESULT: 0x800700D8).



=========================== Installed Programs ============================
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.8.0.870 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 3.8.0.870 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 14 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Flash Player 15 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 15.0.0.167 - Adobe Systems Incorporated)
Adobe Reader 9.5.5 (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-A95000000001}) (Version: 9.5.5 - Adobe Systems Incorporated)
Apple Application Support (HKLM-x32\...\{F5266D28-E0B2-4130-BFC5-EE155AD514DC}) (Version: 2.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
aTube Catcher (HKLM-x32\...\aTube Catcher) (Version: 2.9.1347 - DsNET Corp)
BID (HKLM-x32\...\{9F04FE10-CA92-11E0-6784-1414EBED18BE}) (Version: 5536 - Educational Data Services)
Bing Bar (HKLM-x32\...\{1AE46C09-2AB8-4EE5-88FB-08CD0FF7F2DF}) (Version: 7.1.391.0 - Microsoft Corporation)
CITIZEN CT-S310 Printer Driver (x64) (HKLM-x32\...\{0AAB214A-B2D6-4B81-8547-BC300E2C15E3}) (Version: 2.002.0000.0.02 - CITIZEN SYSTEMS JAPAN)
ClipGrab 3.4.3 (HKLM-x32\...\{8A1033B0-EF33-4FB5-97A1-C47A7DCDD7E6}_is1) (Version: - Philipp Schmieder Medien)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6425.1000 - Microsoft Corporation)
Constant Contact InfoTransfer for QuickBooks (HKLM-x32\...\CCInfoTransfer) (Version: 2.1 - Constant Contact)
CryptoPrevent (HKLM-x32\...\{5C5B24E7-4694-4049-A222-CCE7D3FAC63F}_is1) (Version: - Foolish IT LLC)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{4FE6ABAF-20F3-4F5F-A966-380FDAE9A31A}) (Version: - Microsoft)
Dell Dock (HKLM-x32\...\Dell Dock) (Version: 2.0 - Stardock Corporation)
Dell Dock (Version: 2.0 - Stardock Corporation) Hidden
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Support Center (Support Software) (HKLM-x32\...\{E3BFEE55-39E2-4BE0-B966-89FE583822C1}) (Version: 2.5.09100 - Dell)
Dropbox (HKCU\...\Dropbox) (Version: 2.10.30 - Dropbox, Inc.)
DYMO Label v.8 (HKLM-x32\...\DYMO Label v.8) (Version: 8.3.0.1242 - Sanford, L.P.)
Geany 0.20 (HKLM-x32\...\Geany) (Version: 0.20 - The Geany developer team)
GIMP 2.6.11 (HKLM-x32\...\WinGimp-2.0_is1) (Version: 2.6.11 - The GIMP Team)
Google Talk Plugin (HKLM-x32\...\{C1E3DFE7-4EAD-3E9E-A826-E06055BA5921}) (Version: 5.4.2.18903 - Google)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
GoToAssist 8.0.0.514 (HKLM-x32\...\GoToAssist) (Version: - )
HP LaserJet Professional M1130-M1210 MFP Series (HKLM\...\HP LaserJet Professional M1130-M1210 MFP Series) (Version: - )
HP LaserJet Professional M1210 MFP Series Fax Installer (HKLM\...\{E65099C4-9110-4C31-BD03-5C17EFB5FE92}) (Version: 1.1.0 - HP)
HP LaserJet Professional M1210 MFP Series Toolbox (HKLM\...\{43C4BDBB-0FA3-4E79-8E9F-6ACF0F2FC0A4}) (Version: 1.0.12 - Hewlett-Packard)
HP LaserJet Toolbox (HKLM\...\{1FA6376A-3120-45DA-8686-96DEFC8A0513}) (Version: 2.0.0 - Hewlett-Packard)
hppLaserJetService (x32 Version: 001.003.000145 - Hewlett-Packard) Hidden
hppM1130M1210SeriesLaserJetService (x32 Version: 001.003.00073 - Hewlett-Packard) Hidden
hppusgM1130M1210Series (x32 Version: 1.0.0.2 - Hewlett-Packard) Hidden
HPSSupply (HKLM-x32\...\{7902E313-FF0F-4493-ACB1-A8147B78DCD0}) (Version: 2.1.1.0000 - Hewlett Packard Development Company L.P.)
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: 8.15.10.1930 - Intel Corporation)
IrfanView (remove only) (HKLM-x32\...\IrfanView) (Version: 4.35 - Irfan Skiljan)
Java Auto Updater (x32 Version: 2.0.3.1 - Sun Microsystems, Inc.) Hidden
Java™ 6 Update 21 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86416021FF}) (Version: 6.0.210 - Oracle)
Java™ 6 Update 24 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216021FF}) (Version: 6.0.240 - Oracle)
Junk Mail filter update (x32 Version: 14.0.8089.726 - Microsoft Corporation) Hidden
LogMeIn (HKLM-x32\...\{2BFDA78F-39F7-4537-9995-71424CFA88BB}) (Version: 4.1.2138 - LogMeIn, Inc.)
LogMeIn (HKLM-x32\...\{5C5778DB-3E5A-499D-865D-740E67D1F165}) (Version: 4.1.2600 - LogMeIn, Inc.)
LogMeIn (HKLM-x32\...\{D3AE96EE-2876-4B3F-847C-D3A4AD689E43}) (Version: 4.1.1578 - LogMeIn, Inc.)
Malwarebytes Anti-Exploit version 1.04.1.1012 (HKLM\...\Malwarebytes Anti-Exploit_is1) (Version: 1.04.1.1012 - Malwarebytes)
Malwarebytes Anti-Malware version 1.75.0.1300 (HKLM-x32\...\Malwarebytes' Anti-Malware_is1) (Version: 1.75.0.1300 - Malwarebytes Corporation)
MarketResearch (x32 Version: 130.0.374.000 - Hewlett-Packard) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Access database engine 2010 (English) (HKLM-x32\...\{90140000-00D1-0409-0000-0000000FF1CE}) (Version: 14.0.6029.1000 - Microsoft Corporation)
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Choice Guard (x32 Version: 2.0.48.0 - Microsoft Corporation) Hidden
Microsoft Office 2007 Primary Interop Assemblies (HKLM-x32\...\{50120000-1105-0000-0000-0000000FF1CE}) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Office 2010 Service Pack 1 (SP1) (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{047B0968-E622-4FAA-9B4B-121FA109EDDE}) (Version: - Microsoft)
Microsoft Office 2010 Service Pack 1 (SP1) (x32 Version: - Microsoft) Hidden
Microsoft Office Access MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Home and Business 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.6029.1000 - Microsoft Corporation)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Single Image 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Security Client (Version: 2.1.1116.0 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.20913.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Sync Framework Runtime Native v1.0 (x86) (HKLM-x32\...\{8A74E887-8F0F-4017-AF53-CBA42211AAA5}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Sync Framework Services Native v1.0 (x86) (HKLM-x32\...\{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (HKLM\...\{aac9fcc4-dd9e-4add-901c-b5496a07ab2e}) (Version: 8.0.51011 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6E8E85E8-CE4B-4FF5-91F7-04999C9FAE6A}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (HKLM-x32\...\{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM-x32\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.31007 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.31010 - Microsoft Corporation) Hidden
Microsoft Works (HKLM-x32\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
Motorola 123Scan2 (64bit) (HKLM-x32\...\InstallShield_{887173CF-CCC5-42D3-867E-BE070A245BCA}) (Version: 2.02.0009 - Motorola Solutions, Inc.)
Motorola 123Scan2 (64bit) (Version: 2.02.0009 - Motorola Solutions, Inc.) Hidden
Motorola CoreScanner Driver (x64) (HKLM-x32\...\InstallShield_{D9168BAF-4F07-4B6C-8EA8-F779A373F8B2}) (Version: 1.02.0011 - Motorola Solutions, Inc)
Motorola CoreScanner Driver (x64) (Version: 1.02.0011 - Motorola Solutions, Inc) Hidden
Mozilla Firefox 30.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 30.0 (x86 en-US)) (Version: 30.0 - Mozilla)
Mozilla Firefox 32.0.3 (x86 en-US) (HKCU\...\Mozilla Firefox 32.0.3 (x86 en-US)) (Version: 32.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 30.0 - Mozilla)
Mozilla Thunderbird (2.0.0.24) (HKLM-x32\...\Mozilla Thunderbird (2.0.0.24)) (Version: 2.0.0.24 (en-US) - Mozilla)
MSVCRT (x32 Version: 14.0.1468.721 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.5.3 - Notepad++ Team)
OpenOffice.org 3.3 (HKLM-x32\...\{3E171899-0175-47CC-84C4-562ACDD4C021}) (Version: 3.3.9567 - OpenOffice.org)
PowerDVD DX (HKLM-x32\...\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}) (Version: 8.3.6029 - CyberLink Corp.)
PureLeads (HKLM-x32\...\PureLeads) (Version: 2.0.17 - PureLeads)
QB Connection Diagnostic Tool (HKLM-x32\...\QB Connection Diagnostic Tool) (Version: 3.0.0.0 - Intuit Inc.)
QBFC 4.0 (HKLM-x32\...\{565E29BB-5863-46FD-ABF3-8074FBB5BAFF}) (Version: 4.0.00168.0 - Intuit)
QuickBooks (x32 Version: 21.0.4009.904 - Intuit Inc.) Hidden
QuickBooks (x32 Version: 23.0.4012.2305 - Intuit Inc.) Hidden
QuickBooks Enterprise Solutions: Retail Edition 11.0 (HKLM-x32\...\{11E0AC7D-6840-4F67-865F-EE1C13D28C38}) (Version: 21.0.4009.904 - Intuit Inc.)
QuickBooks Enterprise Solutions: Retail Edition 13.0 (HKLM-x32\...\{31CAB5DA-FA2B-4671-A46B-2E3DD5C6D651}) (Version: 23.0.4008.2305 - Intuit Inc.)
QuickBooks File Doctor (HKLM-x32\...\{0CFC5C64-A7D1-42C0-B8BF-03DFF0E6C54E}) (Version: 3.5.5 - Intuit)
QuickBooks Point of Sale 10.0 (HKLM-x32\...\{6CABAF8F-2DBE-4038-A37B-C4AFEFCA4C21}) (Version: 21.13.312 - Intuit Inc.)
QuickTime (HKLM-x32\...\{B67BAFBA-4C9F-48FA-9496-933E3B255044}) (Version: 7.74.80.86 - Apple Inc.)
Realtek Ethernet Diagnostic Utility (HKLM-x32\...\{DADC7AB0-E554-4705-9F6A-83EA82ED708E}) (Version: 1.00.0000 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5864 - Realtek Semiconductor Corp.)
Roxio Burn (HKLM-x32\...\{B2E47DE7-800B-40BB-BD1F-9F221C3AEE87}) (Version: 1.01 - Roxio)
Roxio Burn (x32 Version: 1.01 - Roxio) Hidden
Scan To (HKLM\...\{E8A34AC8-0137-4515-A94B-0A0946DDC251}) (Version: 1.0.1 - HP)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2468871) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2473228) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2533523) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2600217) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (HKLM-x32\...\{8E34682C-8118-31F1-BC4C-98CD9675E1C2}.KB2468871) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (HKLM-x32\...\{8E34682C-8118-31F1-BC4C-98CD9675E1C2}.KB2533523) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (HKLM-x32\...\{8E34682C-8118-31F1-BC4C-98CD9675E1C2}.KB2600217) (Version: 1 - Microsoft Corporation)
Update for Microsoft Excel 2010 (KB2553439) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{3D1F379C-AA64-4823-90A4-A8DDD4B48C21}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2494150) (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{3FCFD88F-4D13-4F38-8625-ABABEA7F61EA}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2553065) (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{A8686D24-1E89-43A1-973E-05A258D2B3F8}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{48E1B6C2-7299-4F3F-AA63-42F0ACE55AA4}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{18B3CF2A-73F7-4716-B1AE-86D68726D408}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.SingleImage_{17E7B9AB-2DD2-457D-8D8E-CD14ACA973FE}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition (HKLM-x32\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.SingleImage_{15058154-469F-4794-ACD5-94F8420F9B80}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.SingleImage_{995A7832-B512-46D5-87C9-2D71FB541435}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{C8694FF0-8203-483B-A07A-2BC40433167D}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition (HKLM-x32\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.SingleImage_{73E67A3A-8D61-44EF-90C2-1697C3DBE668}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2553385) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{28FAC187-7C0E-413A-B90A-76F19D0FBF30}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2566458) (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{EFB525A0-E1C0-4E32-9968-FE401BC87363}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{ED31DE9A-3E13-4E2C-9106-E0D8AFFB9FA6}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2597091) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{4D98EEEA-A31B-42FA-991A-F989594F4DA5}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2597091) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{4D98EEEA-A31B-42FA-991A-F989594F4DA5}) (Version: - Microsoft)
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{BEBC2484-290C-46AD-9834-6DAD1FA80273}) (Version: - Microsoft)
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{BEBC2484-290C-46AD-9834-6DAD1FA80273}) (Version: - Microsoft)
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition (HKLM-x32\...\{90140000-00A1-0409-0000-0000000FF1CE}_Office14.SingleImage_{9865DC3A-2898-48D9-B96A-46397571C934}) (Version: - Microsoft)
Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition (HKLM-x32\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.SingleImage_{5EBDE1DE-3B28-4134-AB00-85CFF2B4F94D}) (Version: - Microsoft)
Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{38990592-F6A1-4A26-96C7-0600E36AE794}) (Version: - Microsoft)
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition (HKLM-x32\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.SingleImage_{1EEFF749-6F29-4F0B-AB08-4C6EA52AA110}) (Version: - Microsoft)
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{BC6DFBFD-16DD-47E1-A7EF-2C062930FA4F}) (Version: - Microsoft)
Visual Studio Tools for the Office system 3.0 Runtime (HKLM-x32\...\Visual Studio Tools for the Office system 3.0 Runtime) (Version: - Microsoft Corporation)
Visual Studio Tools for the Office system 3.0 Runtime (x32 Version: 9.0.30729 - Microsoft Corporation) Hidden
Visual Studio Tools for the Office system 3.0 Runtime Service Pack 1 (KB949258) (HKLM-x32\...\{8FB53850-246A-3507-8ADE-0060093FFEA6}.KB949258) (Version: 1 - Microsoft Corporation)
Windows Live Call (x32 Version: 14.0.8064.0206 - Microsoft Corporation) Hidden
Windows Live Communications Platform (x32 Version: 14.0.8064.206 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8089.0726 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 14.0.8089.726 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 14.0.8089.0726 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 14.0.8089.0726 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 14.0.8091.0730 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 14.0.8081.709 - Microsoft Corporation) Hidden
Windows Live Sign-in Assistant (HKLM-x32\...\{45338B07-A236-4270-9A77-EBB4115517B5}) (Version: 5.000.818.5 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
Windows Live Writer (x32 Version: 14.0.8089.0726 - Microsoft Corporation) Hidden

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 54%
Total physical RAM: 4085.18 MB
Available physical RAM: 1867.09 MB
Total Pagefile: 8168.54 MB
Available Pagefile: 5615.48 MB
Total Virtual: 4095.88 MB
Available Virtual: 3977.81 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:587.51 GB) (Free:509.29 GB) NTFS
3 Drive e: (CDROM) (CDROM) (Total:0.05 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\QBFRONTDESK

Admin Administrator Guest
kcstrings POS3 QBDataServiceUser21
QBPOSDBSrvUser

========================= Restore Points ==================================

01-08-2014 20:22:09 Scheduled Checkpoint
09-08-2014 05:00:01 Scheduled Checkpoint
17-08-2014 05:00:03 Scheduled Checkpoint
25-08-2014 05:00:03 Scheduled Checkpoint
02-09-2014 05:00:00 Scheduled Checkpoint
09-09-2014 05:00:04 Scheduled Checkpoint
17-09-2014 05:00:00 Scheduled Checkpoint
24-09-2014 06:15:54 Scheduled Checkpoint
29-09-2014 16:46:45 Restore Operation
29-09-2014 21:06:40 Installed Microsoft Fix it 50535
29-09-2014 21:25:20 Installed Microsoft Fix it 50535

**** End of log ****

AT THIS POINT I COULDN'T DELETE OLD MALWAREBYTES, OR RUN IT, OR, INSTALL NEW MALWARE BYTES - rather than my trying to get rid of it ... i probablly should just inform you at this point.

(i, however, admit to getting cccleaner installed and trying to delete the malware bytes, then uninstalled cccleaner - i didn't do other things w/cccleaner!)

#7 Broni

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Posted 30 September 2014 - 07:54 PM

p22002970.gif I don't see any AV program running.

Install ONE of these:

- Avast! free antivirus: http://www.avast.com/eng/download-avast-home.html

- free Microsoft Security Essentials: http://windows.microsoft.com/en-GB/windows/products/security-essentials
Note for Windows 8 users: Microsoft Security Essentials comes preinstalled and renamed as Windows Defender.
You can keep it or you have to disable it before installing another AV program.  How to...

- free Comodo Antivirus: http://www.comodo.com/home/internet-security/antivirus.php

Update, run full scan, report on any findings.
 

 

p22002970.gif FSS log is incomplete.

Please redo.

 

p22002970.gif We have "hosts" file missing.

Please, go here: http://support.microsoft.com/kb/972034#FixItForMeAlways and click on "Fix it" button to reset your "hosts" file.
Follow all prompts.

Re-run MiniToolbox.

Checkmark only this box:

  • List content of Hosts

Click Go and post the result.

 

p22002970.gif Regarding MBAM...

1. Download and run this utility to uninstall MBAM.
2. It will ask to restart your computer (please allow it to).
3. After the computer restarts, install the latest version from here.


 


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#8 chrismyrs

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Posted 30 September 2014 - 08:00 PM

Broni,

 

tks for reply. 

 

i can install one of the other av's but can't uninstall or install mse!

 

i have put 'cryptoprevent' on and 'malwarebytes anti-exploit'. 

 

i'll repair hosts hopefully, etc.

 

Chris



#9 chrismyrs

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Posted 30 September 2014 - 08:05 PM

I did not have the cryptoprevent or malwarebytes anti-exploit on the computer before this, i just put them on there last coupla of days., i turn off protection to install/download/run programs and put their protection back on when the computer is used.



#10 Broni

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Posted 30 September 2014 - 08:11 PM

Is MSE in working condition?


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#11 chrismyrs

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Posted 30 September 2014 - 08:18 PM

no, it won't appear in the task bar and attmepting to run it says the .exe is missing.



#12 Broni

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Posted 30 September 2014 - 08:26 PM

What happens if you try to reinstall it over the top?


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#13 chrismyrs

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Posted 30 September 2014 - 08:33 PM

then it says "another instance of this wizard is already running"

#14 chrismyrs

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Posted 30 September 2014 - 08:34 PM

i d/l and install avast and a full scan is running...

#15 chrismyrs

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Posted 30 September 2014 - 08:36 PM

Should i do the fixit on the hosts file? (avast running a full scan, and we're dealing w/ the mse ...)




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