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Unable to install Windows 8.1 updates


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#1 Benny T

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Posted 29 September 2014 - 12:08 AM

My All-in-One Dell will not install updates, specifically KB2961908, KB2990967, and KB2919355. It just downloads, tries to install, and then uninstalls them. I have run sfc/ scannow, but it states that it could not fix some files. I've run the Windows 8 troubleshooter and it says it fixes the problem, but these updates still don't install. Malwarebytes doesn't find any corrupt files. 

 

A website that I googled said these Windows 8.1 updates should be installed in this order: KB2919442, KB2919355, KB2932046, KB2937592, KB2938439, and KB2934018. KB2919442 is the only one that is installed on my machine. I need some guidance so I can update my desktop.



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#2 rg43

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Posted 29 September 2014 - 12:42 AM

To fix files that cannot be solved by SFC /Scannow try running:

DISM.exe /online /cleanup-image /restorehealth

 

Sometimes it is necessary to temporarily disable AV/MW in order to install updates, MS even advises it.

Let's try that first.

 

I would run KB 2919355 first by itself, (check only that) as that is the Win8.1U Update package.

There is a more involved process, lets hope you don't need to do that.


Edited by rg43, 29 September 2014 - 12:52 AM.


#3 Benny T

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Posted 29 September 2014 - 10:47 AM

Ran DISM.exe /online /cleanup-image /restorehealth successfully. Disabled Windows Defender but still unable to install KB 2919355 separately. It gave me this notice, "The update is not applicable to your computer." I choose the 64bit version.



#4 rg43

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Posted 29 September 2014 - 01:54 PM

I ran into the same problem when trying to install updates manually. In my experience it is better to just click check for updates and let the PC pick the right updates. It is assumed Win8.1 is already installed. This is the recommended procedure for a failed install of KB2919355.

Command Prompt (admin): press Enter at end of each line and wait.

 

dism /online /remove-package /packagename:package-for-KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

 

DISM.exe /online /cleanup-image /restorehealth

 

DISM.exe /online /cleanup-image /startcomponentcleanup

 

Reboot

Disable AV and try again.


Edited by rg43, 29 September 2014 - 01:55 PM.


#5 Benny T

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Posted 29 September 2014 - 02:28 PM

Windows 8.1 is listed under System file. When I ran first line, this message came up; Microsoft Windows [Version 6.3.9600]

© 2013 Microsoft Corporation. All rights reserved.
 
C:\WINDOWS\system32>dism /online /remove-package /packagename:package-for-KB2919
355~31bf3856ad364e35~amd64~~6.3.1.14
 
Deployment Image Servicing and Management tool
Version: 6.3.9600.16384
 
Image Version: 6.3.9600.16384
 
An error occurred trying to open - package-for-KB2919355~31bf3856ad364e35~amd64~
~6.3.1.14 Error: 0x800f0805
The specified package is not valid Windows package.
 
Error: 0x800f0805
 
The specified package is not valid Windows package.
 
The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
 
C:\WINDOWS\system32>


#6 rg43

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Posted 29 September 2014 - 07:28 PM

bad on me: note (_) not (-)

DISM.exe /online /remove-package /packagename:package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14



#7 Benny T

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Posted 29 September 2014 - 10:00 PM

Ran all 3 lines successfully. Tried to install KB 2919355 from Windows Update but it didn't work. Computer is now undoing the changes made from the update.



#8 rg43

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Posted 29 September 2014 - 11:10 PM

MS would say "works for me", but I won't because I've been there. Question is what is different with your setup?

The only other problem I have had is with my firewall (software) that blocked installs.

Those three runs should have returned your PC to a clean win8.1 state ready to install KB2919355.

You did reboot and then disable AV/MW? I ask because I made that mistake and had to run the three lines again.

I will scratch around, maybe someone else has some ideas.

Just for what ever I would run sfc /scannow again to sure everything is clear.


Edited by rg43, 29 September 2014 - 11:16 PM.


#9 rg43

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Posted 29 September 2014 - 11:57 PM

One thing on the off chance you selected to put system files in a different drive.

Windows only accepts C:\ for system files.

 

You can see what is installed by running:

 

dism /online /get-packeges



#10 Benny T

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Posted 30 September 2014 - 12:36 AM

I disabled my security software as well as the Microsoft firewall when I tried to install the update. I did reboot and disabled security but still couldn't install update. Ran sfc/ scannow with no issues. I only have the one C:\ drive. 

 

I did notice a couple of things that caught my attention. When I go to the Windows Update page, under the title, "Updates were installed", it says "Never". But if I view the history link, it shows that the updates are being installed, except for the previously mentioned ones. 

 

Also, on the tile (Metro) page, there isn't a shutdown or search icon by my name at the top right of the page. 

 

 

Today, I tried a couple more things. One was to manually reset the Windows Updates Components and also try to install after a clean boot but neither procedure worked.


Edited by Benny T, 30 September 2014 - 01:55 PM.


#11 rg43

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Posted 30 September 2014 - 05:27 PM

It looks like KB2961908 should be installed  before KB2919355 ?

http://support.microsoft.com/kb/2961908

When I run dism /online /get-packages  KB2919355 does not appear but shows up in Belarc Advisor. (a useful tool)

The idea is if it shows up failed, then you know it was a bad install.

There is another install operation I thought was here at BC but can't find it.



#12 Benny T

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Posted 30 September 2014 - 05:55 PM

KB2961908 won't install. This message comes up, "The update is not applicable to your computer." 

 

I also ran Belarc Advisor and the following updates won't install: 

 

Hotfix Id Severity Description (click to see security bulletin) Q2894852 Unrated  Microsoft security advisory (KB2894852) Q2894856 Unrated  Microsoft security advisory (KB2894856) Q2918614 Important  Microsoft security update (KB2918614) Q2919355 Critical  Microsoft security update (KB2919355) Q2961908 Unrated  Microsoft security advisory (KB2961908) Q2966826 Important  Microsoft security update (KB2966826) Q2966828 Important  Microsoft security update (KB2966828) Q2972213 Important  Microsoft security update (KB2972213) Q2973114 Important  Microsoft security update (KB2973114) Q2973351 Unrated  Microsoft security advisory (KB2973351) Q2974008 Unrated  Microsoft security advisory (KB2974008) Q2975625 Unrated  Microsoft security advisory (KB2975625) Q2976627 Critical  Microsoft security update (KB2976627) Q2976897 Important  Microsoft security update (KB2976897) Q2977629 Critical  Microsoft security update (KB2977629) Q2977765 Important  Microsoft security update (KB2977765) Q2978668 Important  Microsoft security update (KB2978668) Q2988948 Important  Microsoft security update (KB2988948)  

#13 rg43

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Posted 30 September 2014 - 07:33 PM

I wonder is that KB~908 listed as ready to install? I ask because everyone absolutely insisted KB2919442 must be installed before KB2919355, so I tried for two days to install it and only got the same response you did, so I said to hell with it and tried to install KB2919355 but failed because of AV/MW.

I ran http://support2.microsoft.com/kb/2714434/en-gb troubleshooter ten times and still found problems,same with dism /restorehealth, it always says "problems found and fixed" over and over.

KB2919442 has never been on my PC??

Last week Belarc listed a KB as missing, the next day an update from MS by different number and the Belarc KB was no longer missing?

AS I remember KB2919355 is a roll up of eight.


Edited by rg43, 30 September 2014 - 07:54 PM.


#14 Benny T

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Posted 30 September 2014 - 07:53 PM

These are the updates that are ready to be installed when I do a check for updates. See attachment.

Attached Files



#15 rg43

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Posted 30 September 2014 - 08:26 PM

Microsoft recommends that you do not change the location of the user profile directories or program data folders.

Just to be sure.






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