If you are using outlook you will be able to create a archive PST file. I doubt drag and drop will work to a web based mail system to be honest.
Actually you will NOT
have to create an archive file in Outlook or any other email client currently being used.
All you will need to do is change the email account settings in the client to those of the new
ISP. Mail from previous ISP will still be there and after changing the settings the account will work with the NEW ISP.
Yes, you can save it all to the computer if using WEBMAIL.
Download and install an email client such as Windows Live Mail, Thunderbird, Eudora, etc.
Configure the client to work with your ISP mail servers. Your ISP may have online help which will give you the settings. Find the settings BEFORE installing the client so you will have the handy when needed.
After configuration mail in the inbox will download into the client inbox.
If the account is an IMAP account, any folders she created *should* also download to the client.
If a POP account, she will have to create new folders in the client with the same names as those in her webmail. Also create one for temporary use.
After the inbox has downloaded to the client, move the mail to the temporary folder created. Open one of the folders, move the mail to the inbox, download into the client and move into the newly created folder. Repeat the process for each folder. You will want the inbox to be totally clear before downloading each invdividual folder mail.
If I remember correctly Windows Live Mail has leave a copy of messages on the server set as default. This will leave copies in webmail. With other clients you will have to set them to leave a copy on the server if you want them to remain in webmail.
If she does set up WLM and INBOX mail is still on the server after downloading, CREATE A FOLDER FOR TEMPORARY USE and move inbox mail to that folder before proceeding with moving OTHER folders to the inbox.
She can also export her address book. Your ISP help files for email should have directions for this. Then use the client help files for import directions.
After you change providers, if she wants to continue using the email client all she has to do is open the client and change the account server settings, user name, password, etc to match those of the NEW ISP.
Edited by Queen-Evie, 29 September 2014 - 09:32 AM.