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Can poor upload internet speed be the result of malware?


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#1 adamjedgar

adamjedgar

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Posted 28 September 2014 - 11:08 PM

Hi guys,

I have been having problems with my internet speeds over the last few weeks.

 

I have had computers here at home on my network, all connected via ethernet cable, with viruses on them in the recent past (which experts here have helped me to clean)

 

Currently, i use adsl internet and according to our ISP, our speeds are supposed to be 8mb/s download and 1 mb/s upload. (the admin panel in our modem says 8mb/s down and 1mb/s up but ookla speed tests say differently)

 

 Tests with speedtest.net are consistently returning around 4 mb/s download and 0.15mb/s upload.

 

The upload speeds tend to fluctuate quite a lot during the day but rarely going above 0.6mb/s. This is a relatively recent problem, as in the past our upload speeds have tended to remain above 0.8mb/s. Is it possible i have something using my upload bandwidth?

 

If so, how do i figure out what it is?



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#2 Ivy74

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Posted 30 September 2014 - 08:17 AM

Sure. But it could also be the modem, the line, etc. I usually start at the source and work my way back. For instance I first call the ISP and report my speeds are slow to which they run tests. If they find issues on the line or/and modem then they will discuss about dispatching a tech. I would start there first. 


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