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THIS COMPUTER HAS BEEN LOCKED VIRUS


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#1 GoldenMantis

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Posted 28 September 2014 - 05:42 PM

It says

 

User account control

 

this computer has been locked

 

program name: install.exe

 

verified publisher: unknown

 

file origin: hard drive on this computer

 

to continue type administrator password then click yes

 

there is a box to type the pass

 

two buttons (get password) and (unlock)

 

unlock does nothing without password and get password brings me to a site for surveys

 

also there is no start menu the desktop is black and there are no icons

 

I need IMMEDIATE HELP thanks you


Edited by Chris Cosgrove, 28 September 2014 - 06:23 PM.
Posts merged and moved to AII


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#2 JohnC_21

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Posted 28 September 2014 - 07:00 PM

Hello,

Create a HitmanPro kickstart USB flash drive.

You will need internet access in order for it to do a scan. It would be best if you could connect directly via Ethernet instead of wirelessly.



#3 GoldenMantis

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Posted 28 September 2014 - 07:27 PM

So i have the hitmanPRO on my usb drive and plugged it into virused PC but nothings happening



#4 JohnC_21

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Posted 28 September 2014 - 07:33 PM

If you followed the video tutorials correctly for making the USB flash drive, I would check your BIOS to see if USB is the first boot device. What is the make and model of the computer?



#5 quietman7

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Posted 28 September 2014 - 07:35 PM

Once it is inserted, turn off the infected computer and then turn it on. As soon as you power it on, look for text on the screen that tells you how to access the boot menu. This text will typically contain a key that they want you to press on your keyboard in order select the device you wish to use to boot your computer. The keys that are commonly associated with enabling the boot menu are F8, F11 or F12. You can see a screen shot of various screens that show you what key to press below.

Your computer has been locked Ransomware Removal Guide
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#6 GoldenMantis

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Posted 28 September 2014 - 07:37 PM

Okay, also what is BIOS and my virused laptop is an HP windows 7 pavilion dm4



#7 GoldenMantis

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Posted 28 September 2014 - 07:47 PM

on the start up menu it says safe mode, safe mode networking, safe mode with command prompt, and start windows normally which shall i choose?



#8 JohnC_21

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Posted 28 September 2014 - 07:48 PM

BIOS is what controls the initial boot of the computer. From here you need to press esc at boot then F10. There should be a boot section where you can move the boot order up and down using the arrow keys. Esc may get you to the boot menu but I am not sure about that.



#9 quietman7

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Posted 28 September 2014 - 07:49 PM

Introduction to the BIOS
What is BIOS

Different computer manufacturers have different ways for how to enter the BIOS setup. Usually at boot up you will see a screen with some text that says something like "Press X to Enter Startup" where "X" is the F2, F9, or DEL key. With some systems you may need to press the ESC key or F10 to display the Startup Menu and then press the F2, F9, etc key.

HP Boot Device Options (F9)

HP Consumer Support: Configuring the Boot Order in the System BIOS
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#10 quietman7

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Posted 28 September 2014 - 07:53 PM

HP Pavilion dm4 Entertainment Service Guide
Changing the computer boot order...page 101
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#11 GoldenMantis

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Posted 28 September 2014 - 07:57 PM

Is there anyway i could post a picture of what my startup menu is like on the top it says "windows error recovery" (because i had to force shut down) and nowhere is it saying to press esc,f8,f10,f11,del or anything like that to start the BIOS


Edited by GoldenMantis, 28 September 2014 - 07:57 PM.


#12 GoldenMantis

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Posted 28 September 2014 - 08:07 PM

i feel really stupid right now im pressing fn+esc,f8,f10,f11 and im trying ALL these different things and none of its working i have the drive plugged in and i restarted the PC and i am looking everywhere for the key to start BIOS and nothing is working i did look on the laptops information guide you sent me on page 101 and i just cant translate that stuff because im not used to these kind of technology problems. i can tell you know what youre doing the only problem is i dont so if you have any other ideas please help me out, thanks.



#13 GoldenMantis

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Posted 28 September 2014 - 08:16 PM

I DID IT I DID IT I DID IT! i got the menu and it says f10 for BIOS and f9 for boot device options



#14 JohnC_21

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Posted 28 September 2014 - 08:18 PM

What key did you push to get those two menu options. This will help other people with the same problem.



#15 GoldenMantis

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Posted 28 September 2014 - 08:22 PM

it was on the very very beginning of the start up i literally had 3 secounds to press esc in order to open up the menu it says in the bottom left esc to open start menu and its pretty easy from there. at the moment hitman pro is scanning my laptop ill inform you guys when its done thanks for all your help :)






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