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Need Help with Windows Defender


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#1 LoveFreelywPeace

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Posted 28 September 2014 - 02:37 PM

Hey there! Hope your day is GREAT!
 
I can't get Defender to run and I called Toshiba (I have a laptop I bought last year) and they said it would cost me $100 for the call to fix it! GTFOH!!!
 
So, I would like to see if anyone out there can offer me some advice to get this fixed. It CAN'T be that difficult and Toshiba can make their money off someone else.
 
Also, I have downloaded the 30 day free trial of Norton Internet Security and it's gotten rid of a lot of junk/spam but I can't seem to get Windows Defender to work. It keeps bringing up this message:
 
THE SERVICE COULDN'T BE  STARTED:
 
The group or resource is not in the correct state to perform the requested operation.
 
Click Help for more information about this topic.
 
Error Code: 0x8007139f
 
The supposed HELP screen is absolutely useless so I'm buzzing around the net trying to figure this out. Any takers? Please?
 
Thanks either way!

Edit: Moved topic from Introductions to the more appropriate forum.~ Animal

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#2 quietman7

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Posted 29 September 2014 - 04:21 PM

What operating system are you using? Error Code: 0x8007139f indicates Windows 8.

If using Windows 8, be aware that Windows Defender on Windows 8 is not the same as Windows Defender on earlier operating systems. Windows 8 Defender includes anti-virus protection and may be disabled by the installation of a third-party anti-virus program. Windows 8 Defender will remain disabled until the third party anti-virus has been completely uninstalled and then Windows 8 Defender needs to be activated if you choose to use it.

How to turn Windows Defender On or Off in Windows 8

If you intend to keep a third-party anti-virus like Norton Internet Security, then Windows 8 Defender needs to remain disabled.

Some anti-virus programs may do the same with the earlier version of Windows Defender on older operations systems such as Windows 7, Vista, Windows XP.

Turn Windows Defender on or off
Windows Defender is turned off or not working
How to Turn Windows Defender On or Off in Windows 7

Since you are advising Windows Defender service Could not be started...did you check to ensure the service was not stopped/disabled? These are instructions for restarting Windows Defender...How to Start/Stop Windows Defender service

To start (enable) a service, press the WINKEY + R keys on the keyboard or click the Start Orb > Run...,
and in the Open dialog box, type: services.msc
Click OK or press Enter.

Note: You can also click the Start Orb and in the Search Box, type: services.msc

Windows Services will open:
  • Click the Extended tab at the bottom to view all the info on your services.
  • In the Services applet, scroll down the list and find the Windows Defender service.
  • Double-click on the name of the service to open the Properties page.
  • In the Properties Window > General Tab that opens, click the "Start" button if it is stopped.
  • From the drop-down menu next to "Startup Type", click on "Automatic".
  • Click "Apply", then "OK" and close any open windows.
Note: If your system is Windows 7 or older, I recommend leaving Defender disabled and installing a more effective program like Malwarebytes Anti-Malware
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