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Laptop with 8.1 Pro lets me sign in then freezes


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28 replies to this topic

#1 coachdorsey

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Posted 28 September 2014 - 02:37 PM

I can't any of the alternative boot options (safe mode, F8, F2, CTL ALT DEL, etc...)I can sign in and move my mouse and that's it. Anything I click on doesn't work neither does pushing any keys. It worked fine last night. Any suggestions?

Thanks in advance for your help.

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#2 rockysosua

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Posted 28 September 2014 - 03:01 PM

You can't get at the charms bar either?

DO you have any recovery media, like a repair disc, an installation disc, a USB recovery thumbdrive?

Are you able click CTRL ALT DEL to open up the task manager?


All is well in Paradise.

#3 coachdorsey

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Posted 28 September 2014 - 03:04 PM

No charms bar. No recovery software. I have the 8.1 Pro box with key. Ctl alt del doesn't work either

#4 rockysosua

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Posted 28 September 2014 - 03:13 PM

I'm guessing that the box doesn't contain a DVD, correct?

Is this a PC you built yourself?

Does it allow you to boot into Safe Mode by tapping the F8 key repeatedly at boot up?

PS: Does anyone else in the house have a Win 8 computer?


Edited by rockysosua, 28 September 2014 - 03:14 PM.

All is well in Paradise.

#5 coachdorsey

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Posted 28 September 2014 - 03:16 PM

No dvd.
Lenovo z580 Intel i5
F8 and shift F8 doesn't work
Yes two other laptops

#6 rockysosua

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Posted 28 September 2014 - 03:31 PM

As you're starting to see, Windows 8 recovery options, as good as they might be, can really leave you screwed if you can't get into the system.

So we have to be resourceful and lucky.

If you have a 16 gig thumbdrive that you can sacrifice to this project, you can create a bootable USB recovery drive from another laptop with the same system.

The concept is that upon booting up from the USB drive, you'd be able to access your recovery options, and possibly fix it with a system restore, or by using commands, or if push comes to shove, a whole refresh that keeps your data but wipes everything else, and finally, the OEM factory restore that wipes everything out and makes it like the day you bought it.

So the tricky part is to get it to boot from that drive.

In theory, you'd have to get into the bios to select the thumbdrive as the first device, but getting into the bios on a Win 8 machine, ain't so darn easy.

In my case, I'm a repairman, so it's no big deal for me to just open up the laptop and pull out the hard drive.

After doing so, the laptop will invariably boot up into the bios the next time I turn it on, as it's not finding any other bootable option.

At that point (with your USB recover drive plugged in, you set the boot order to the thumb drive, slide the hard drive back in and boot up from the thumb drive.

Now I understand that might not be too appealing to you and maybe you don't even have a screwdriver, but as of this moment, this is the only thing that comes to mind, to get you up and operational.

I'm sure that there must be other ways and the minute I think of one, I'll post it, unless of course, you have no problem pulling the hard drive out, in which case, we'll be halfway there to getting your laptop going again.


Edited by rockysosua, 28 September 2014 - 03:33 PM.

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#7 coachdorsey

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Posted 28 September 2014 - 03:52 PM

I have no problem pulling the hard drive as I have pulled it, the battery and the RAM let them sit for an hour. Re-installed all of them but the same problem persist

#8 rockysosua

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Posted 28 September 2014 - 04:08 PM

In this case, you make the bootable USB recovery thumb drive on another machine, pull the hard drive out of your machine, plug the thumb drive in your computer and boot up.

If it doesn't do it the first time, it should do it the second time, bringing you into the bios.

Then you can change the first boot device to be the recovery drive, reinsert your hard drive, boot up from the recovery drive, go to the recovery options, and choose the ideal recovery option for your situation.

You following me?


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#9 coachdorsey

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Posted 28 September 2014 - 04:15 PM

Yes I am. Now where do I get the files to copy on to the flash drive?

#10 rockysosua

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Posted 28 September 2014 - 04:23 PM

Put a 16 gig (or more) thumb drive into one of the other Windows 8 machines you have access to, go into the Control Panel to Recovery and choose the top option, to make a USB Recovery Drive.

 

PS: Before doing that, it may be worth removing the hard drive from your machine, to see if the next bootup takes you to the bios.


Edited by rockysosua, 28 September 2014 - 04:24 PM.

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#11 coachdorsey

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Posted 28 September 2014 - 05:12 PM

OK it seems to be taking a long time to make. I right clicked on the USB and it says only 7.83 Go used.

Is this normal?

#12 rockysosua

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Posted 28 September 2014 - 05:17 PM

Yup.

Thumb drives are terribly slow to write data.

The size is about right too.

I have one here that's 8.34 gigs.

Basically it's a bootable copy of the recovery partition.

When you write Go, you do mean gigs don't you?


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#13 coachdorsey

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Posted 28 September 2014 - 05:20 PM

OK troubleshoot or turn off your phone is on the screen

#14 coachdorsey

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Posted 28 September 2014 - 05:22 PM

Yes do I use the refresh my pc

#15 rockysosua

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Posted 28 September 2014 - 05:31 PM

You might want to try a system restore first, as it's less radical.

On the other hand, refreshing the system should give you a nearly new healthy system, but requires you to reinstalll all your favorite programs and settings.

Whichever sounds best to you.


All is well in Paradise.




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