Since you already ran Combofix, its log should be thoroughly reviewed by trained experts before proceeding further. A log should have been created and saved to the root directory, usually C:\ComboFix.txt
. Reviewing that log would be helpful in resolving your issue but ComboFix logs are not
permitted in this forum so we cannot continue here.
Please follow the instructions in the Preparation Guide For Requesting Help
starting at Step 6.
- If you cannot complete a step, then skip it and continue with the next.
- In Step 6 there are instructions for downloading and running DDS which will create two logs. (Note: Windows 8.1 Users will not be able run DDS and create a log)
When you have done that, start a new topic and post the required logs to include your ComboFix log
in the Virus, Trojan, Spyware, and Malware Removal Logs forum
, NOT here
, for assistance by the Malware Response Team Experts.
-- ComboFix logs are not permitted
in this forum.
After doing this, please reply back in this thread with a link to the new topic so we can closed this one.