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Slow load time after entering password on startup


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8 replies to this topic

#1 lakersm

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Posted 27 September 2014 - 01:11 PM

Need help with a slow load time after entering my password on startup. It has been going on for a while not sure what caused it . I have a HP Pavilion Dv7 6187cl. Approx 3 yrs old. I have tried the basics with virus removal with no success. Need help thanks


Edited by hamluis, 27 September 2014 - 02:00 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 dc3

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Posted 27 September 2014 - 01:43 PM

Lets run some scans to see if there is any malware or other infections.
________________________________________________________________

Please download AdwCleaner and install it.

 
When AdwCleaner opens you will see an image like the one below.
 
adwcleaner11_zps48314883.png
 
Click on Scan to start the scan.
 
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.  
 
Click on Clean to remove the selected items.  If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.  
 
You will receive a message telling you that all programs will be closed so that the infections can be removed.  Click on OK.
 
When the cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your topic.

 

________________________________________________________________

 

 

Please download Malwarebytes Anti-Malware.  After clicking on the link the download will start automatically.

 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  Malwarebytes will automatically open.  If this is the first time you have run this version of Malwarbytes you will see an image like the one below.
 
mbam1_zps95cc812c.png
 
Click on Update Now, after Malwarebytes is updated click on Scan.
 
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
 
mbam1_zps98e7fba9.png
 
You will be prompted to update Malwarebytes, to do so click on Update Now.
 
 mbam2_zps85f38f0c.png
 
3)  The scan will automatically run now.
 
mbamreplace_zps3ead4824.png
 
 
4)  When the scan is complete the results will be displayed.  Click on Quarantine All, then click on Apply Actions
 
mbam4_zps23e52ad4.png
 
 
5)  To complete any actions taken you will be asked if you want to restart your computer, click on Yes
 
 mbam4_zps490948cc.png
 
6)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.
 
________________________________________________________________
 
 
Please download TDSSKiller from here and save it to your Desktop.
 
1.  Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
 
 
tds2.jpg
 
2.  Check Loaded Modules, Verify Driver Digital Signature, and Detect TDLFS file system.
 
If you are asked to reboot because an "Extended Monitoring Driver is required" please click Reboot now.
 
 
2012081514h0118.png
 
3.  Click Start Scan and allow the scan process to run.
 
 
tds4-1.jpg
 
4.  If threats are detected select Skip or Cure (if available) for all of them unless otherwise instructed.
 
***Do NOT select Delete!
Click Continue.
 
 
tds6.jpg[/*]
 
5.  Click Reboot computer.
 
Please copy the TDSSKiller.[Version]_[Date]_[Time]_log.txt file found in your root directory (typically c:\) and paste it into your next reply.
 
________________________________________________________________

Please run the ESET OnlineScan

This scan takes quite a long time to run, so be prepared to have the time to allow this to run till it is completed.

***Please note. If you run this scan using Internet Explorer you won't need to download the Eset Smartinstaller.***

  • Click on this link to open ESET OnlineScan in a new window.
  • The ESET Online Scanner page will open, click on Yes, I agree to the trems of use, then click on Start, the scan will now begine.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 lakersm

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Posted 27 September 2014 - 02:03 PM

# AdwCleaner v3.310 - Report created 27/09/2014 at 13:49:58
# Updated 12/09/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Blake - BLAKE-HP
# Running from : C:\Users\Blake\Desktop\Downloads\AdwCleaner (1).exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
 
***** [ Scheduled Tasks ] *****
 
Task Deleted : BackgroundContainer Startup Task
Task Deleted : Driver Support-RTMRules
Task Deleted : Driver Support-RTMScan
Task Deleted : Driver Support-RTMUpdater
Task Deleted : paretologic registration3
Task Deleted : paretologic update version3
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [vProt]
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\TransMac_is1
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\216F88E93A00F2B5494EDDCFD502D42E
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6B417119DEEF2AE52B41C910B4B269FA
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6E57992E78D3ECB52A43797B178A03CC
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\82306010F2A8A02519C2D6D1A4B48415
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B5A3D970028CA2A5C9EFA01AAB3969F7
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\E9A2A2663AD8ED75E83332ACA3689A31
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\FDCBFFB76F9A2B15D9A475A10FA793A6
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.17280
 
 
-\\ Mozilla Firefox v
 
[ File : C:\Users\Blake\AppData\Roaming\Mozilla\Firefox\Profiles\0\prefs.js ]
 
 
-\\ Google Chrome v37.0.2062.124
 
[ File : C:\Users\Blake\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
Deleted [Search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms}
Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
 
[ File : C:\Users\Michael\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
Deleted [Search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms}
Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
 
*************************
 
AdwCleaner[R0].txt - [16537 octets] - [24/02/2014 09:30:28]
AdwCleaner[R1].txt - [9179 octets] - [15/07/2014 10:34:27]
AdwCleaner[R2].txt - [2764 octets] - [27/09/2014 12:52:58]
AdwCleaner[R3].txt - [2822 octets] - [27/09/2014 13:48:24]
AdwCleaner[S0].txt - [329 octets] - [24/02/2014 09:32:57]
AdwCleaner[S1].txt - [7782 octets] - [15/07/2014 10:38:17]
AdwCleaner[S2].txt - [2895 octets] - [27/09/2014 13:49:58]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt - [2955 octets] ##########

 



#4 lakersm

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Posted 27 September 2014 - 03:57 PM

posts are too big for tdss killer. any ideas?



#5 lakersm

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Posted 27 September 2014 - 04:01 PM

mbam-check result log version:     2.1.1.1001
========================================
 
User Account type:                 Administrator
OS:                                Windows 7 Service Pack 1 Service Pack 1 64 bit Operating System
Current Version and Build:         6.1.7601.0 
Malwarebytes Anti-Malware:         2.0.2.1012
Installed On:                      2014/06/08
Malware Database:                  2014.09.27.09
Rootkit Database:                  2014.09.19.01
Remediation Database:              2013.10.16.01
IP Database:                       0000.00.00.00
Domain Database:                   0000.00.00.00
License:                           Premium
Malware Protection:                4 (The service is running.)
Malicious Website Protection:      4 (The service is running.)
Chameleon:                         0 <--CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: MBAMChameleon
Log Created:                       2014/09/27 15:57:58
Compatibility Flag Settings:
=================================
 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers
 
Malwarebytes Anti-Malware Shell Extension Block Check:
======================================================
 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Blocked:
 
MBAM Startup Entries: 
=====================
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce
NCPluginUpdater               REG_SZ "C:\Program Files (x86)\Hewlett-Packard\HP Health Check\ActiveCheck\product_line\NCPluginUpdater.exe" Update
 
Malwarebytes Anti-Malware Service and Driver Status:
=======================================================
 
--------------Driver File Info:--------------
C:\Windows\system32\drivers\mbam.sys
File Size: 25816     BYTES FileVersion: 0.1.13.0 MD5: [f92b0e478c0faa6d6661e6e977247e60]
C:\Windows\system32\drivers\mwac.sys
File Size: 63704     BYTES FileVersion: 1.0.1.0 MD5: [15e8abc06843672955ce26a009533bad]
C:\Windows\system32\drivers\mbamswissarmy.sys
File Size: 122584    BYTES FileVersion: 0.1.7.0 MD5: [8a50d5304e6ae48664cf5838ec32f647]
C:\Windows\system32\drivers\mbamchameleon.sys
File Size: 91352     BYTES FileVersion: 1.0.4.0 MD5: [9d9ed48f841ea37aa5310d54b9e5d3c7]
 
--------------MBAMProtector:--------------
Type:                   2
State:                  4 (The service is running.) (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE:        0
SERVICE_EXIT_CODE:      0
CHECKPOINT:             0
WAIT_HINT:              0
 
 
--------------MBAMService:--------------
Type:                   16
State:                  4 (The service is running.)
WIN32_EXIT_CODE:        0
SERVICE_EXIT_CODE:      0
CHECKPOINT:             0
WAIT_HINT:              0
 
 
--------------MBAMScheduler:--------------
Type:                   16
State:                  4 (The service is running.)
WIN32_EXIT_CODE:        0
SERVICE_EXIT_CODE:      0
CHECKPOINT:             0
WAIT_HINT:              0
 
 
--------------MBAMChameleon:--------------
Type:                   N/A
State:                  0 <--CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: MBAMChameleon
WIN32_EXIT_CODE:        N/A
SERVICE_EXIT_CODE:      N/A
CHECKPOINT:             N/A
WAIT_HINT:              N/A
 
 
--------------MBAMWebAccessControl:--------------
Type:                   1
State:                  4 (The service is running.) (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE:        0
SERVICE_EXIT_CODE:      0
CHECKPOINT:             0
WAIT_HINT:              0
 
 
Required Dependencies:
======================
 
--------------BFE:--------------
Type:                   32
State:                  4 (The service is running.)
WIN32_EXIT_CODE:        0
SERVICE_EXIT_CODE:      0
CHECKPOINT:             0
WAIT_HINT:              0
 
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE
DisplayName                   REG_SZ @%SystemRoot%\system32\bfe.dll,-1001
Group                         REG_SZ NetworkProvider
ImagePath                     REG_EXPAND_SZ %systemroot%\system32\svchost.exe -k LocalServiceNoNetwork
Description                   REG_SZ @%SystemRoot%\system32\bfe.dll,-1002
ObjectName                    REG_SZ NT AUTHORITY\LocalService
ErrorControl                  REG_DWORD 1
Start                         REG_DWORD 2
Type                          REG_DWORD 32
DependOnService               REG_MULTI_SZ RpcSs
 
ServiceSidType                REG_DWORD 3
RequiredPrivileges            REG_MULTI_SZ SeAuditPrivilege
 
FailureActions                REG_BINARY Binary Data
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE\Parameters
ServiceDll                    REG_EXPAND_SZ %SystemRoot%\System32\bfe.dll
ServiceDllUnloadOnStop        REG_DWORD 1
ServiceMain                   REG_SZ BfeServiceMain
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE\Parameters\Policy
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE\Parameters\Policy\BootTime
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE\Parameters\Policy\BootTime\Filter
{dc95b53e-01cf-4058-821d-350b3d0d4676}REG_BINARY Binary Data
 
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HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE\Parameters\Policy\Persistent
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE\Parameters\Policy\Persistent\Callout
{22001ee0-8e87-4f75-ba58-248f5918a63a}REG_BINARY Binary Data
 
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HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE\Parameters\Policy\Persistent\Filter
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HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE\Security
Security                      REG_BINARY Binary Data
 
--------------fltmgr:--------------
Type:                   2
State:                  4 (The service is running.) (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE:        0
SERVICE_EXIT_CODE:      0
CHECKPOINT:             0
WAIT_HINT:              0
 
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FltMgr
AttachWhenLoaded              REG_DWORD 1
DisplayName                   REG_SZ @%SystemRoot%\system32\drivers\fltmgr.sys,-10001
Group                         REG_SZ FSFilter Infrastructure
ImagePath                     REG_EXPAND_SZ system32\drivers\fltmgr.sys
Description                   REG_SZ @%SystemRoot%\system32\drivers\fltmgr.sys,-10000
ErrorControl                  REG_DWORD 3
Start                         REG_DWORD 0
Tag                           REG_DWORD 1
Type                          REG_DWORD 2
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FltMgr\Enum
0                             REG_SZ Root\LEGACY_FLTMGR\0000
Count                         REG_DWORD 1
NextInstance                  REG_DWORD 1
 
 
C:\Windows\system32\drivers\fltmgr.sys
File Size: 289664    BYTES FileVersion: 6.1.7601.17514 MD5: [da6b67270fd9db3697b20fce94950741]
C:\Windows\SysWOW64\comctl32.ocx
File Size: 608448    BYTES FileVersion: 6.0.81.5 MD5: [eb5f811c1f78005b3c147599a0cccf51]
C:\Windows\SysWOW64\mscomctl.ocx
File Size: 1070232   BYTES FileVersion: 6.1.98.39 MD5: [766f501b61c22723536af696a74133d4]
C:\Windows\SysWOW64\olepro32.dll
File Size: 90112     BYTES FileVersion: 6.1.7601.17514 MD5: [703ffd301ab900b047337c5d40fd6f96]
 
 
MBAM Registry Settings and License Info:
========================================
--------------Settings:--------------
Advanced: 
    AutomaticQuarantine:                                       true 
    AutostartProtection:                                       false 
    LimitedMode:                                               false 
    StartSilentMode:                                           false 
    StartupDelay:                                              0 
ApplicationState: 
    First-Run-After-Installation:                              false 
General: 
    DaysUntilNotifyExpiration:                                 5 
    Language:                                                  en 
    RightClickAccess:                                          true 
    SilentErrors:                                              false 
Logging: 
    ExportLog:                                                 false 
Notification: 
ProtectionTray: 
    DisplayMilliseconds:                                       3000 
ScanHistory: 
    Duration_Complete:                                         929000 
    Duration_Driver:                                           23000 
    Duration_Filesystem:                                       1000 
    Duration_Heuristics:                                       2863000 
    Duration_Loading:                                          0 
    Duration_MasterBootRecord:                                 0 
    Duration_Memory:                                           40000 
    Duration_PreScan:                                          41000 
    Duration_Registry:                                         13000 
    Duration_Sector:                                           0 
    Duration_SectorMemory:                                     1000 
    Duration_Startup:                                          26000 
    ItemCount_Complete:                                        312229 
    ItemCount_Driver:                                          348 
    ItemCount_Filesystem:                                      54834 
    ItemCount_Heuristics:                                      18401 
    ItemCount_Loading:                                         0 
    ItemCount_MasterBootRecord:                                2 
    ItemCount_Memory:                                          2797 
    ItemCount_PreScan:                                         0 
    ItemCount_Registry:                                        677 
    ItemCount_Sector:                                          0 
    ItemCount_SectorMemory:                                    222 
    ItemCount_Startup:                                         3249 
    LastScanDateEpoch:                                         1411847342235 
    LastScanType:                                              1 (Threat Scan)
Update: 
    LastUpdate:                                                2014-09-27T20:54:43 
    NotifyInstallReady:                                        true 
    NotifyOutdatedDatabase:                                    0 
    ProxyPassword:                                              
    ProxyPort:                                                 0 
    ProxyServer:                                                
    ProxyUsername:                                              
    UseProxy:                                                  false 
    UseProxyAuthentication:                                    false 
--------------Account:--------------
  Account Status:                                              Premium 
  Expiration Time:                                             2034/05/12 22:41:36 
  Activation Time:                                             2014/05/12 22:41:36 
  Trial Used:                                                  false 
--------------Access Policies:--------------
 
Scheduler Queue:
================
 
tasks: 
    49bc15cf-e249-499a-9dd5-d1970af627f9:                       
      parameters:                                               
        NotifyWhenUpdateCompletes:                             true 
        ProcessLaunchedFromScheduler:                          true 
        TaskType:                                              3 
      triggers:                                                 
        b3bf27eb-44b1-4c60-b320-80d0950c1942:                   
          dateinterval:                                        0:0:0 
          lastscheduled:                                       Sat, 27 Sep 2014 15:54:35.569140 -0500 
          lasttriggered:                                       Sat, 27 Sep 2014 15:54:35.569140 -0500 
          nextscheduled:                                       Sat, 27 Sep 2014 16:46:41.569140 -0500 
          recovery:                                            00:00:00 
          start:                                               Mon, 12 May 2014 22:53:12.435060 -0500 
          timeinterval:                                        01:00:00 
          type:                                                3 
          uuid:                                                b3bf27eb-44b1-4c60-b320-80d0950c1942 
      type:                                                    update 
      uuid:                                                    49bc15cf-e249-499a-9dd5-d1970af627f9 
    91081dea-5512-43a9-94fe-c5fb38dcfca4:                       
      parameters:                                               
        CheckForUpdatesBeforeScanStart:                        true 
        ProcessLaunchedFromScheduler:                          true 
        ScanConfig:                                             
          ExitWhenNoMalwareDetected:                           false 
          ExportLog:                                           true 
          FileSystemOption:                                    true 
          RebootSystemWhenMalwareDetected:                     false 
          RemoveMalwareAutomaticallyWhenScanEnds:              false 
          ScanArchives:                                        true 
          ScanExtra:                                           true 
          ScanHeuristic:                                       true 
          ScanMemoryObjects:                                   true 
          ScanPUM:                                             2 
          ScanPUP:                                             1 
          ScanRegistry:                                        true 
          ScanRootkits:                                        false 
          ScanStartup:                                         true 
          ScanTargets:                                          
          ScanType:                                            1 (Threat Scan)
          Silent:                                              true 
          TerminateExplorerWhenMalwareIsRemoved:               false 
        StartTaskFromSystemAccount:                            false 
        TaskType:                                              0 
      triggers:                                                 
        c408e24d-cd48-4bdf-a7f8-976a9f854715:                   
          dateinterval:                                        1:0:0 
          lastscheduled:                                       Fri, 26 Sep 2014 16:05:50.645218 -0500 
          lasttriggered:                                       Fri, 26 Sep 2014 16:05:50.645218 -0500 
          nextscheduled:                                       Sat, 27 Sep 2014 16:10:37.645218 -0500 
          recovery:                                            23:00:00 
          start:                                               Tue, 13 May 2014 02:19:38 -0500 
          timeinterval:                                        00:00:00 
          type:                                                4 
          uuid:                                                c408e24d-cd48-4bdf-a7f8-976a9f854715 
      type:                                                    scan 
      uuid:                                                    91081dea-5512-43a9-94fe-c5fb38dcfca4 
 
Pending File Rename Operations: 
================================
If any Malwarebytes Anti-Malware items are listed below, the user must reboot to complete a Malwarebytes Anti-Malware upgrade installation.
Pending File Rename Operations: 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\
PendingFileRenameOperations REG_MULTI_SZ \??\C:\Users\Blake\AppData\Local\Temp\{FD4C7D3E-B376-4ED4-8397-B6B032E0D7E1}.exe
 
 
 
MBAMProtector Registry Values:
==============================
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MBAMProtector
Type                          REG_DWORD 2
Start                         REG_DWORD 3
ErrorControl                  REG_DWORD 1
ImagePath                     REG_EXPAND_SZ \??\C:\Windows\system32\drivers\mbam.sys
Group                         REG_SZ FSFilter Anti-Virus
DependOnService               REG_MULTI_SZ FltMgr
 
WOW64                         REG_DWORD 1
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MBAMProtector\Instances
DefaultInstance               REG_SZ MBAMProtector Instance
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MBAMProtector\Instances\MBAMProtector Instance
Altitude                      REG_SZ 328800
Flags                         REG_DWORD 0
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MBAMProtector\Parameters
PassThruFile                  REG_SZ mbampt.exe
ProductPath                   REG_SZ C:\Program Files (x86)\Malwarebytes Anti-Malware
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MBAMProtector\Enum
0                             REG_SZ Root\LEGACY_MBAMPROTECTOR\0000
Count                         REG_DWORD 1
NextInstance                  REG_DWORD 1
 
MBAMService Registry Values:
============================
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MBAMService
Type                          REG_DWORD 16
Start                         REG_DWORD 2
ErrorControl                  REG_DWORD 1
ImagePath                     REG_EXPAND_SZ "C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe"
DependOnService               REG_MULTI_SZ MBAMProtector
 
WOW64                         REG_DWORD 1
ObjectName                    REG_SZ LocalSystem
Description                   REG_SZ Malwarebytes Anti-Malware service
DelayedAutostart              REG_DWORD 0
 
MBAMScheduler Registry Values:
==============================
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MBAMScheduler
Type                          REG_DWORD 16
Start                         REG_DWORD 2
ErrorControl                  REG_DWORD 1
ImagePath                     REG_EXPAND_SZ "C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe"
WOW64                         REG_DWORD 1
ObjectName                    REG_SZ LocalSystem
Description                   REG_SZ Malwarebytes Anti-Malware scheduler
 
Terminal Services Status for (null) entries in PM logs and GetUserToken errors:
===============================================================================
 
--------------TERMService:--------------
Type:                   32
State:                  1 (The service is not running.) (State is stopped)
WIN32_EXIT_CODE:        1077
SERVICE_EXIT_CODE:      0
CHECKPOINT:             0
WAIT_HINT:              0
 
 
TermService Start is set to: 3 (Manual Startup)
 
Proxy Status: No proxy is Set
 
LAN Settings:
=============
 
only 'Automatically detect settings' is selected
 
SystemPartition:
================
 
HKEY_LOCAL_MACHINE\SYSTEM\Setup\
SystemPartition REG_SZ \Device\HarddiskVolume1
 
Balloon Tips Status:
====================
 
Enabled
 
Time Format Settings:
=====================
 
Should be:
h:mm:ss tt
AM 
PM 
:
 
Currently:
REG_SZ h:mm:ss tt
REG_SZ AM
REG_SZ PM
REG_SZ :
 
Language and Regional Settings:
===============================
 
ACP: Language is English (United States)
MACCP: Language is English (United States)
OEMCP: Language is English (United States)
 
Startup Folders for Error_Expanding_Variables Check:
====================================================
 
All Users Startup Folder Exists.
Current User's Startup Folder Exists.
 
 
Context Menu Entries:
=====================
 
HKEY_CLASSES_ROOT\AllFilesystemObjects\shellex\ContextMenuHandlers\MBAMShlExt
(Default):                    REG_SZ {57CE581A-0CB6-4266-9CA0-19364C90A0B3}
 
HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\MBAMShlExt
(Default):                    REG_SZ {57CE581A-0CB6-4266-9CA0-19364C90A0B3}
 
HKEY_CLASSES_ROOT\MBAMExt.MBAMShlExt
(Default):                    REG_SZ MBAMShlExt Class
HKEY_CLASSES_ROOT\MBAMExt.MBAMShlExt\CurVer
(Default):                    REG_SZ MBAMExt.MBAMShlExt.1
HKEY_CLASSES_ROOT\MBAMExt.MBAMShlExt.1
(Default):                    REG_SZ MBAMShlExt Class
 
 
HKEY_CLASSES_ROOT\Interface\{015FAC74-0374-494A-A02D-316D562C0FCE}
(Default):                    REG_SZ IMBAMShlExt
HKEY_CLASSES_ROOT\Interface\{015FAC74-0374-494A-A02D-316D562C0FCE}\ProxyStubClsid32
(Default):                    REG_SZ {00020424-0000-0000-C000-000000000046}
HKEY_CLASSES_ROOT\Interface\{015FAC74-0374-494A-A02D-316D562C0FCE}\TypeLib
(Default):                    REG_SZ {AFF1A83B-6C83-4342-8E68-1648DE06CB65}
Version                       REG_SZ 1.0
HKEY_CLASSES_ROOT\CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}
(Default):                    REG_SZ MBAMShlExt Class
HKEY_CLASSES_ROOT\CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}\InprocServer32
(Default):                    REG_SZ C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamext.dll
ThreadingModel                REG_SZ Apartment
HKEY_CLASSES_ROOT\CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}\ProgID
(Default):                    REG_SZ MBAMExt.MBAMShlExt.1
HKEY_CLASSES_ROOT\CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}\TypeLib
(Default):                    REG_SZ {AFF1A83B-6C83-4342-8E68-1648DE06CB65}
HKEY_CLASSES_ROOT\CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}\VersionIndependentProgID
(Default):                    REG_SZ MBAMExt.MBAMShlExt
 
HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}
HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0
(Default):                    REG_SZ MBAMExt 1.0 Type Library
HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\0
HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\0\win32
(Default):                    REG_SZ C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamext.dll
HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\FLAGS
(Default):                    REG_SZ 0
HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\HELPDIR
(Default):                    REG_SZ C:\Program Files (x86)\Malwarebytes Anti-Malware
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0
(Default):                    REG_SZ MBAMExt 1.0 Type Library
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\0
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\0\win32
(Default):                    REG_SZ C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamext.dll
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\FLAGS
(Default):                    REG_SZ 0
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\HELPDIR
(Default):                    REG_SZ C:\Program Files (x86)\Malwarebytes Anti-Malware
 
 
List of MBAM Related Directories:
=================================
 
C:\Program Files (x86)\Malwarebytes Anti-Malware\
7z.dll                                   File Size: 920888    BYTES FileVersion:  9.20.0.0       MD5: [9f522b2708cab181c0f137abbcd1de2e]
atl100.dll                               File Size: 159032    BYTES FileVersion:  10.0.40219.325 MD5: [e013127ee031f1418b72fde79b1c2366]
changes.txt                             File Size: 2261      BYTES FileVersion:  N/A            MD5: [af70267bdf9a37a96f1a79a5c3720ae6]
license.rtf                             File Size: 39478     BYTES FileVersion:  N/A            MD5: [8627b31943a534aad30d154c2b2c1aaf]
master.conf                             File Size: 1258      BYTES FileVersion:  N/A            MD5: [9702ca5e82d3756c6d8af34a2ababaea]
mbam.dll                                 File Size: 579896    BYTES FileVersion:  1.0.7.0        MD5: [d32c2a98859cb22d57a665f15f351e7d]
mbam.exe                                 File Size: 6970168   BYTES FileVersion:  1.0.0.532      MD5: [4fbc630768570e6ac35c3de8f6ec79f5]
mbamcore.dll                             File Size: 1680696   BYTES FileVersion:  1.0.11.0       MD5: [f722fa26739eafcbd8d5f3829b632cd7]
mbamdor.exe                             File Size: 54072     BYTES FileVersion:  1.0.1.0        MD5: [4da2f2da54a92850f56c0db712058188]
mbamext.dll                             File Size: 184632    BYTES FileVersion:  3.0.4.0        MD5: [945bb364b09f3a8e998dbff02a0a5a58]
mbampt.exe                               File Size: 39736     BYTES FileVersion:  1.0.0.0        MD5: [9acd7583584c93ee542c273df8e91dc1]
mbamscheduler.exe                       File Size: 1809720   BYTES FileVersion:  3.0.2.0        MD5: [d84aea3f3329d622dfc1297dddf6163b]
mbamservice.exe                         File Size: 860472    BYTES FileVersion:  3.0.2.0        MD5: [4f45ed469906494f9bf754e476390dbd]
mbamsrv.dll                             File Size: 4437816   BYTES FileVersion:  1.1.0.0        MD5: [9b48e38c35f08fa831b387a0b27c40aa]
msvcp100.dll                             File Size: 421688    BYTES FileVersion:  10.0.40219.325 MD5: [e4b829081e639e42985853bae754a53d]
msvcr100.dll                             File Size: 774456    BYTES FileVersion:  10.0.40219.325 MD5: [80fcedbe920e9cbe30d9d3665bd6efed]
QtCore4.dll                             File Size: 2732856   BYTES FileVersion:  4.8.4.0        MD5: [30490eed6a1e20e8259c0b9c58f488fe]
QtGui4.dll                               File Size: 8575288   BYTES FileVersion:  4.8.4.0        MD5: [15e21aa7d0c0c994cd565eeb96d13c20]
QtNetwork4.dll                           File Size: 909112    BYTES FileVersion:  4.8.4.0        MD5: [d7588d42e29080c32a003bee465160d8]
unins000.dat                             File Size: 43632     BYTES FileVersion:  N/A            MD5: [25daab31839ed4dcbd7e2513b7be0259]
unins000.exe                             File Size: 718037    BYTES FileVersion:  51.52.0.0      MD5: [d2796ecf50731e696f0c065d24c0827a]
 
C:\Program Files (x86)\Malwarebytes Anti-Malware\\Chameleon
 
C:\Program Files (x86)\Malwarebytes Anti-Malware\\Chameleon\Windows
chameleon.chm                           File Size: 235882    BYTES FileVersion:  N/A            MD5: [c4190b71f037714aa77aba294434ba5b]
firefox.com                             File Size: 750392    BYTES FileVersion:  3.0.4.0        MD5: [09882e8edd1144e6ef1af6d1f98305ee]
firefox.exe                             File Size: 750392    BYTES FileVersion:  3.0.4.0        MD5: [09882e8edd1144e6ef1af6d1f98305ee]
firefox.pif                             File Size: 750392    BYTES FileVersion:  3.0.4.0        MD5: [09882e8edd1144e6ef1af6d1f98305ee]
firefox.scr                             File Size: 750392    BYTES FileVersion:  3.0.4.0        MD5: [09882e8edd1144e6ef1af6d1f98305ee]
iexplore.exe                             File Size: 750392    BYTES FileVersion:  3.0.4.0        MD5: [09882e8edd1144e6ef1af6d1f98305ee]
mbam-chameleon.com                       File Size: 750392    BYTES FileVersion:  3.0.4.0        MD5: [09882e8edd1144e6ef1af6d1f98305ee]
mbam-chameleon.exe                       File Size: 750392    BYTES FileVersion:  3.0.4.0        MD5: [09882e8edd1144e6ef1af6d1f98305ee]
mbam-chameleon.pif                       File Size: 750392    BYTES FileVersion:  3.0.4.0        MD5: [09882e8edd1144e6ef1af6d1f98305ee]
mbam-chameleon.scr                       File Size: 750392    BYTES FileVersion:  3.0.4.0        MD5: [09882e8edd1144e6ef1af6d1f98305ee]
mbam-killer.exe                         File Size: 1181496   BYTES FileVersion:  N/A            MD5: [c6927fd8f7e9105b64db5d5a08b53731]
rundll32.exe                             File Size: 750392    BYTES FileVersion:  3.0.4.0        MD5: [09882e8edd1144e6ef1af6d1f98305ee]
svchost.exe                             File Size: 750392    BYTES FileVersion:  3.0.4.0        MD5: [09882e8edd1144e6ef1af6d1f98305ee]
windows.exe                             File Size: 750392    BYTES FileVersion:  3.0.4.0        MD5: [09882e8edd1144e6ef1af6d1f98305ee]
winlogon.exe                             File Size: 750392    BYTES FileVersion:  3.0.4.0        MD5: [09882e8edd1144e6ef1af6d1f98305ee]
 
C:\Program Files (x86)\Malwarebytes Anti-Malware\\imageformats
qgif4.dll                               File Size: 32568     BYTES FileVersion:  4.8.4.0        MD5: [e59f533c26c8375cd120b4791482217e]
 
C:\Program Files (x86)\Malwarebytes Anti-Malware\\Languages
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lang_bs.qm                               File Size: 145523    BYTES FileVersion:  N/A            MD5: [6ab7a6274d4f9f7553c944f5c66201ba]
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lang_cs.qm                               File Size: 141243    BYTES FileVersion:  N/A            MD5: [6b8acee7f461fa69b83d2c45c3725427]
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lang_el.qm                               File Size: 149912    BYTES FileVersion:  N/A            MD5: [74f13f95f63fe96c08e571598df052d6]
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lang_es.qm                               File Size: 130487    BYTES FileVersion:  N/A            MD5: [33e1c6d40b841cc2e783ec8d8102e66f]
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lang_fi.qm                               File Size: 144256    BYTES FileVersion:  N/A            MD5: [18912c339939c3a6629004ec900f4fe4]
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lang_he.qm                               File Size: 116101    BYTES FileVersion:  N/A            MD5: [9e692744e77051c6ce14df32f9b71920]
lang_hr.qm                               File Size: 139841    BYTES FileVersion:  N/A            MD5: [3e3737fe86eb595c5f6817eebf731aa7]
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lang_ko.qm                               File Size: 118033    BYTES FileVersion:  N/A            MD5: [de213178c14490bf452ea45278d3442d]
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lang_tr.qm                               File Size: 142194    BYTES FileVersion:  N/A            MD5: [880fcbe97ec6f13ec094f7371b5b295f]
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C:\Program Files (x86)\Malwarebytes Anti-Malware\\Plugins
fixdamage.exe                           File Size: 821560    BYTES FileVersion:  1.1.0.1010     MD5: [3a4dcd021d9f3a5305a22e5e309da305]
 
C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware
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mbam-setup.exe                           File Size: 17292760  BYTES FileVersion:  2.0.2.1012     MD5: [e90bf9e1562f40140161573b79cd5720]
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C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Configuration
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gatekeeper.conf                         File Size: 4         BYTES FileVersion:  N/A            MD5: [2261e7eca4cd0615a97263c0ad5045c2]
license.conf                             File Size: 553       BYTES FileVersion:  N/A            MD5: [5b45200bddb9398cdc625aacd1756102]
manifest.conf                           File Size: 2225      BYTES FileVersion:  N/A            MD5: [60fac19dd711aca4a7f99b9817386b66]
marketing.conf                           File Size: 1434      BYTES FileVersion:  N/A            MD5: [19533c40d9c9778b2ab423dbcf063d80]
net.conf                                 File Size: 6103      BYTES FileVersion:  N/A            MD5: [cca44b8de088cd3fa6b51deaabc405f2]
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settings.conf                           File Size: 2064      BYTES FileVersion:  N/A            MD5: [da956834259b48d6cd19a87a98275e61]
statistics.conf                         File Size: 597       BYTES FileVersion:  N/A            MD5: [c4c80d27eb8298c936feb59a589be39d]
 
C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Logs
mbam-log-2014-05-13 (08-06-57).xml       File Size: 5758      BYTES FileVersion:  N/A            MD5: [74c2627a65fb0b28003405816ec01c0e]
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mbam-log-2014-05-18 (22-34-21).xml       File Size: 2472      BYTES FileVersion:  N/A            MD5: [6e1d6fa57c392b49cbfbd2d6f100c044]
mbam-log-2014-05-21 (19-04-59).xml       File Size: 2472      BYTES FileVersion:  N/A            MD5: [aaa3c890900de826fbc01937e4af8d20]
mbam-log-2014-05-23 (07-20-47).xml       File Size: 2472      BYTES FileVersion:  N/A            MD5: [e5009d08a048248ecc37a216bd1badcf]
mbam-log-2014-05-24 (09-07-26).xml       File Size: 3364      BYTES FileVersion:  N/A            MD5: [857125d333396e42086748ec6e6749d3]
mbam-log-2014-05-25 (15-24-23).xml       File Size: 2472      BYTES FileVersion:  N/A            MD5: [423dff11c503812dfa61b2ff573ac726]
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mbam-log-2014-05-30 (13-55-18).xml       File Size: 2472      BYTES FileVersion:  N/A            MD5: [e5827a559baa73a7b190108bf171ce1e]
mbam-log-2014-06-08 (16-49-31).xml       File Size: 2466      BYTES FileVersion:  N/A            MD5: [ffda480797b9e2d58bb1f4934fb63499]
mbam-log-2014-06-08 (16-49-32).xml       File Size: 3888      BYTES FileVersion:  N/A            MD5: [03bec72874adeacdecc518268a6140cb]
mbam-log-2014-06-16 (07-11-00).xml       File Size: 3912      BYTES FileVersion:  N/A            MD5: [ae9d8c78173daa54c8001d1f8a29a258]
mbam-log-2014-06-23 (09-26-06).xml       File Size: 3912      BYTES FileVersion:  N/A            MD5: [1ba8daf40aaa56f1de738622a8db91e1]
mbam-log-2014-06-25 (10-17-25).xml       File Size: 4372      BYTES FileVersion:  N/A            MD5: [3a94c41828b22f33be6b7d8c580f6acb]
mbam-log-2014-06-26 (13-36-10).xml       File Size: 5078      BYTES FileVersion:  N/A            MD5: [8e9354a5b5170b5835195b2585bac8cd]
mbam-log-2014-06-27 (13-47-37).xml       File Size: 2890      BYTES FileVersion:  N/A            MD5: [c987eced69de78c78bc2c8c72de89a2a]
mbam-log-2014-06-29 (12-30-55).xml       File Size: 2930      BYTES FileVersion:  N/A            MD5: [ab3469086863802bf0c7e8c438a4bc09]
mbam-log-2014-07-04 (07-42-27).xml       File Size: 3822      BYTES FileVersion:  N/A            MD5: [3b51faed859d7d19057034dd331b3f0d]
mbam-log-2014-07-10 (09-54-28).xml       File Size: 2886      BYTES FileVersion:  N/A            MD5: [3dd354223b731d3a73859474c96fa26b]
mbam-log-2014-07-13 (22-34-15).xml       File Size: 2886      BYTES FileVersion:  N/A            MD5: [f7096cf013fae69c3b28c9a8b82ccd3f]
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Malware Exclusions:
===================
Web Exclusions:
================
Category: Domain, Exclusion: 0427d7.se
Quarantined Items:
===================
Vendor: PUP.Optional.WeDownload.A, Date: 2014/04/28 19:26:17, Type: Registry Key, Location: HKCU\Software\InstalledBrowserExtensions\weDownload
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\Program Files (x86)\PureLeads\PureLeadsControl.exe
Vendor: PUP.Optional.weDownload.A, Date: 2014/04/28 19:26:17, Type: Registry Key, Location: HKCU\Software\AppDataLow\Software\The weDownload Manager
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\Program Files (x86)\PureLeads\nssutil3.dll
Vendor: PUP.Optional.1ClickDownload.A, Date: 2014/06/26 18:36:22, Type: Registry Key, Location: HKU\S-1-5-21-800497439-1072747880-1500172116-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\1ClickDownload
Vendor: PUP.Optional.CrossRider.A, Date: 2014/04/28 19:26:17, Type: Registry Key, Location: HKLM\SOFTWARE\InstalledBrowserExtensions\21501
Vendor: PUP.Optional.CrossRider.A, Date: 2014/04/28 19:26:17, Type: File, Location: C:\Windows\Tasks\ea727281-8281-467f-bafd-cf5fb6f1777a-4.job
Vendor: PUP.Optional.CrossRider.A, Date: 2014/04/28 19:26:17, Type: Registry Key, Location: HKCR\CrossriderApp0049074.BHO
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\ProgramData\PureLeads\config.pureleads
Vendor: Hacktool.Agent, Date: 2014/09/08 20:50:05, Type: File, Location: C:\Users\Blake\Desktop\Downloads\Operating system iso\Windows 7 Loader + Activator v2.0.6 Reloaded - DAZ [Team Rjaa]\Windows.7.Loader.v2.0.6 Reloaded -DAZ [Team Rjaa].rar
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: Registry Key, Location: HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\plsapp
Vendor: PUP.Optional.InstalleRex, Date: 2014/09/08 20:50:05, Type: File, Location: C:\Users\Blake\Desktop\Downloads\Books\Company Officer (Firefighter Training) 3rd Edition{BBS}.exe
Vendor: PUP.Optional.CrossRider.A, Date: 2014/07/04 12:42:28, Type: Registry Key, Location: HKLM\SOFTWARE\WOW6432NODE\GOOGLE\CHROME\EXTENSIONS\jbpkiefagocgkmemidfngdkamloieekf
Vendor: PUP.Optional.weDownload.A, Date: 2014/04/28 19:26:17, Type: File, Location: C:\Program Files (x86)\The weDownload Manager\utils.exe
Vendor: PUP.Optional.weDownload.A, Date: 2014/04/28 19:26:17, Type: File, Location: C:\Program Files (x86)\The weDownload Manager\ea727281-8281-467f-bafd-cf5fb6f1777a-4.exe
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\Program Files (x86)\PureLeads\nssckbi.dll
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\Program Files (x86)\PureLeads\plsappLSP.ini
Vendor: PUP.Optional.Adpeak, Date: 2014/05/13 13:27:41, Type: Registry Key, Location: HKU\S-1-5-18-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\APPDATALOW\SOFTWARE\Scorpion Saver
Vendor: PUP.Optional.AdPeak.A, Date: 2014/06/26 18:36:22, Type: Registry Key, Location: HKLM\SOFTWARE\LevelQualityWatcher
Vendor: PUP.Optional.Softonic.A, Date: 2014/09/08 20:50:05, Type: File, Location: C:\Users\Blake\Desktop\Downloads\SoftonicDownloader_for_fabs-autobackup.exe
Vendor: PUP.Optional.weDownload.A, Date: 2014/04/28 19:26:17, Type: File, Location: C:\Program Files (x86)\The weDownload Manager\49074.crx
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\Program Files (x86)\PureLeads\PAD_FILE.xml
Vendor: PUP.Optional.weDownload.A, Date: 2014/04/28 19:26:17, Type: File, Location: C:\Program Files (x86)\The weDownload Manager\background.html
Vendor: PUP.Optional.Conduit, Date: 2014/05/13 13:27:41, Type: File, Location: C:\Windows\System32\Tasks\BackgroundContainer Startup Task
Vendor: PUP.Optional.Zona, Date: 2014/07/31 22:03:49, Type: File, Location: C:\$Recycle.Bin\S-1-5-21-800497439-1072747880-1500172116-1000\$RQN38H1.exe
Vendor: PUP.Optional.OneClickDownloader.A, Date: 2014/09/08 20:50:05, Type: File, Location: C:\Users\Blake\Desktop\Downloads\Books\Company_Officer.exe
Vendor: PUP.Optional.OneClickDownloader.A, Date: 2014/09/08 20:50:05, Type: File, Location: C:\Users\Blake\Desktop\Downloads\Books\Company_Officer (1).exe
Vendor: PUP.Optional.CrossRider.A, Date: 2014/04/28 19:26:17, Type: Registry Key, Location: HKCU\SOFTWARE\InstalledBrowserExtensions\21501
Vendor: HackTool.Wpakill, Date: 2014/09/08 20:50:05, Type: File, Location: C:\Users\Blake\Desktop\Downloads\Operating system iso\RemoveWATbyPuneeth2199(worked).rar
Vendor: PUP.Optional.weDownload.A, Date: 2014/04/28 19:26:17, Type: File, Location: C:\Program Files (x86)\The weDownload Manager\ea727281-8281-467f-bafd-cf5fb6f1777a-5.exe
Vendor: PUP.Optional.OpenCandy, Date: 2014/06/27 18:47:45, Type: File, Location: C:\Users\Blake\AppData\Roaming\PowerISO\Upgrade\PowerISO5.exe
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\ProgramData\PureLeads\Logo.ico
Vendor: PUP.Optional.Softonic.A, Date: 2014/05/14 01:27:51, Type: File, Location: C:\Users\Blake\Desktop\Downloads\SoftonicDownloader_for_windows-7.exe
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\Program Files (x86)\PureLeads\plsapp.dll
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\ProgramData\PureLeads\pureleads.log
Vendor: PUP.Optional.weDownload.A, Date: 2014/04/28 19:26:17, Type: Registry Key, Location: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{11111111-1111-1111-1111-110411901174}
Vendor: PUP.Optional.SearchProtect.A, Date: 2014/06/26 18:36:22, Type: Registry Key, Location: HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}
Vendor: PUP.Optional.Tarma.A, Date: 2014/05/24 14:35:25, Type: Registry Key, Location: HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\e3bfe629-a71b-4a16-ad1f-5b0c016c0eeb
Vendor: PUP.Optional.weDownload.A, Date: 2014/04/28 19:26:17, Type: File, Location: C:\Program Files (x86)\The weDownload Manager\The weDownload Manager-bho.dll
Vendor: PUP.Optional.weDownload.A, Date: 2014/04/28 19:26:17, Type: File, Location: C:\Program Files (x86)\The weDownload Manager\The weDownload Manager.ico
Vendor: PUP.Optional.OneClickDownloader.A, Date: 2014/05/20 19:39:11, Type: File, Location: C:\Users\Blake\Desktop\Downloads\EaseUS_Data_Recovery_Wizard_7 (1).exe
Vendor: PUP.Optional.weDownload.A, Date: 2014/04/28 19:26:17, Type: File, Location: C:\Program Files (x86)\The weDownload Manager\ea727281-8281-467f-bafd-cf5fb6f1777a-2.exe
Vendor: PUP.Optional.OpenCandy, Date: 2014/07/31 22:03:49, Type: File, Location: C:\Users\Blake\AppData\Roaming\PowerISO\Upgrade\PowerISO6.exe
Vendor: PUP.Optional.OpenCandy, Date: 2014/06/26 18:36:22, Type: File, Location: C:\Users\Blake\AppData\Roaming\PowerISO\Upgrade\PowerISO5.exe
Vendor: PUP.Optional.weDownload.A, Date: 2014/04/28 19:26:17, Type: File, Location: C:\Program Files (x86)\The weDownload Manager\ea727281-8281-467f-bafd-cf5fb6f1777a-3.exe
Vendor: PUP.Optional.CrossRider.A, Date: 2014/05/13 13:27:41, Type: Registry Key, Location: HKLM\SOFTWARE\INSTALLEDBROWSEREXTENSIONS\21501
Vendor: Hacktool.Agent, Date: 2014/09/08 20:50:05, Type: File, Location: C:\Users\Blake\Desktop\Downloads\Activators and ISOs\Windows Loader v2.2.2-Daz\Windows Loader.exe
Vendor: PUP.Optional.1ClickDownload.A, Date: 2014/04/16 02:28:24, Type: Registry Key, Location: HKCU\Software\1ClickDownload
Vendor: PUP.Optional.Qone8, Date: 2014/05/13 13:27:41, Type: Registry Value, Location: HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES|DefaultScope
Vendor: PUP.Optional.weDownload.A, Date: 2014/04/28 19:26:17, Type: Registry Key, Location: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\The weDownload Manager
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\Program Files (x86)\PureLeads\Uninstall.exe
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\Program Files (x86)\PureLeads\plsappLSP64.exe
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\Program Files (x86)\PureLeads\pureleads-win-upgrader.exe
Vendor: PUP.Optional.weDownload.A, Date: 2014/04/28 19:26:17, Type: Registry Key, Location: HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{11111111-1111-1111-1111-110411901174}
Vendor: PUP.Optional.weDownload.A, Date: 2014/04/28 19:26:17, Type: Registry Key, Location: HKCR\CLSID\{11111111-1111-1111-1111-110411901174}
Vendor: PUP.Optional.CrossRider.A, Date: 2014/04/28 19:26:17, Type: Registry Key, Location: HKCU\Software\AppDataLow\Software\Crossrider
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\Program Files (x86)\PureLeads\freebl3.dll
Vendor: PUP.Wpakill, Date: 2014/09/08 20:50:05, Type: File, Location: C:\Users\Blake\Desktop\Downloads\Operating system iso\Windows XP 7 Genius Edition v3 [2011][32 Bit] Incl Activator[MafiaSSS][Team OS][HKRG]\Activator.zip
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\Program Files (x86)\PureLeads\nss3.dll
Vendor: PUP.Optional.weDownload.A, Date: 2014/04/28 19:26:17, Type: Registry Key, Location: HKLM\Software\The weDownload Manager
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\Program Files (x86)\PureLeads\Interop.PCProxyLib.dll
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: Registry Key, Location: HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\PlsvcV1
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\Program Files (x86)\PureLeads\plsapp.exe
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\Program Files (x86)\PureLeads\sqlite3.dll
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: Registry Key, Location: HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\PureLeads
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\Program Files (x86)\PureLeads\PureLeadsUp.exe
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: Folder, Location: C:\ProgramData\PureLeads
Vendor: PUP.Optional.CrossRider.A, Date: 2014/04/28 19:26:17, Type: File, Location: C:\Windows\Tasks\ea727281-8281-467f-bafd-cf5fb6f1777a-2.job
Vendor: PUP.Optional.CrossRider.A, Date: 2014/04/28 19:26:17, Type: File, Location: C:\Windows\Tasks\ea727281-8281-467f-bafd-cf5fb6f1777a-5.job
Vendor: Hacktool.Agent, Date: 2014/09/08 20:50:05, Type: File, Location: C:\Users\Blake\Desktop\Downloads\Operating system iso\Windows 7 Loader + Activator v2.0.6 Reloaded - DAZ [Team Rjaa]\Windows 7 Activator Reloaded [Team Rjaa].zip
Vendor: PUP.Optional.weDownload.A, Date: 2014/04/28 19:26:17, Type: Registry Key, Location: HKCR\CrossriderApp0049074.BHO.1
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\Program Files (x86)\PureLeads\DynLib.dll
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\Program Files (x86)\PureLeads\plsapp64.dll
Vendor: PUP.Optional.weDownload.A, Date: 2014/04/28 19:26:17, Type: File, Location: C:\Program Files (x86)\The weDownload Manager\Uninstall.exe
Vendor: PUP.Optional.CrossRider.A, Date: 2014/04/28 19:26:17, Type: File, Location: C:\Windows\Tasks\ea727281-8281-467f-bafd-cf5fb6f1777a-3.job
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\Program Files (x86)\PureLeads\softokn3.dll
Vendor: PUP.Optional.CrossRider.A, Date: 2014/04/28 19:26:17, Type: Registry Key, Location: HKCR\CrossriderApp0049074.Sandbox.1
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\Program Files (x86)\PureLeads\libnspr4.dll
Vendor: PUP.Optional.Softonic.A, Date: 2014/06/26 18:36:22, Type: Registry Key, Location: HKU\S-1-5-21-800497439-1072747880-1500172116-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\SOFTONIC\Universal Downloader
Vendor: PUP.Optional.OneClickDownloader.A, Date: 2014/09/08 20:50:05, Type: File, Location: C:\Users\Blake\Desktop\Downloads\Old Downloads\EaseUS_Data_Recovery_Wizard_7 (1).exe
Vendor: PUP.Optional.AdPeak, Date: 2014/07/22 12:55:11, Type: File, Location: C:\Windows\System32\drivers\netfilter64.sys
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\Program Files (x86)\PureLeads\libplc4.dll
Vendor: PUP.Optional.Installrex, Date: 2014/05/20 12:31:00, Type: File, Location: C:\Users\Blake\Desktop\Downloads\Operating system iso\RemoveWAT 2.2.7.exe
Vendor: PUP.Optional.weDownload.A, Date: 2014/04/28 19:26:17, Type: File, Location: C:\Program Files (x86)\The weDownload Manager\The weDownload Manager-bg.exe
Vendor: PUP.Optional.CrossRider.A, Date: 2014/04/28 19:26:17, Type: File, Location: C:\Windows\Tasks\ea727281-8281-467f-bafd-cf5fb6f1777a-1.job
Vendor: PUP.Optional.InstalleRex, Date: 2014/05/20 12:31:07, Type: File, Location: C:\Users\Blake\Desktop\Downloads\Operating system iso\Windows 7 Loader V2.2 By Daz - 2MB Download - Pirated Hacker.exe
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\Program Files (x86)\PureLeads\plsappDLL.dll
Vendor: Hacktool.Agent, Date: 2014/09/08 20:50:05, Type: File, Location: C:\Users\Blake\Desktop\Downloads\Operating system iso\Windows 7 Loader + Activator v2.0.6 Reloaded - DAZ [Team Rjaa].rar
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: Folder, Location: C:\Program Files (x86)\PureLeads
Vendor: PUP.Optional.AdPeak, Date: 2014/07/22 12:55:11, Type: Registry Key, Location: HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\netfilter64
Vendor: PUP.Optional.OneClickDownloader.A, Date: 2014/07/04 12:42:28, Type: File, Location: C:\$Recycle.Bin\S-1-5-21-800497439-1072747880-1500172116-1000\$R4G6UD4.exe
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\Windows\SysWOW64\plsapp.dll
Vendor: PUP.Optional.InstallCore, Date: 2014/05/14 12:13:45, Type: File, Location: C:\Users\Blake\Desktop\Downloads\UltimateCodec.exe
Vendor: PUP.Optional.TornTV.A, Date: 2014/05/14 13:35:54, Type: File, Location: C:\Users\Blake\AppData\Roaming\Mozilla\Firefox\Profiles\0\extensions\torntv@torntv.com.xpi
Vendor: PUP.Optional.OneClickDownloader.A, Date: 2014/07/04 12:42:28, Type: File, Location: C:\$Recycle.Bin\S-1-5-21-800497439-1072747880-1500172116-1000\$RKO437W.exe
Vendor: PUP.Optional.weDownload.A, Date: 2014/04/28 19:26:17, Type: Registry Key, Location: HKCR\Interface\{55555555-5555-5555-5555-550455905574}
Vendor: PUP.Optional.weDownload.A, Date: 2014/04/28 19:26:17, Type: File, Location: C:\Program Files (x86)\The weDownload Manager\The weDownload Manager-bho64.dll
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\Program Files (x86)\PureLeads\libplds4.dll
Vendor: PUP.Optional.CrossRider.A, Date: 2014/04/28 19:26:17, Type: Registry Key, Location: HKCR\CrossriderApp0049074.Sandbox
Vendor: PUP.Optional.weDownload.A, Date: 2014/04/28 19:26:17, Type: Registry Key, Location: HKCR\TypeLib\{44444444-4444-4444-4444-440444904474}
Vendor: PUP.Optional.weDownload.A, Date: 2014/05/13 13:27:41, Type: Registry Key, Location: HKU\S-1-5-18-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\APPDATALOW\SOFTWARE\The weDownload Manager
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\Program Files (x86)\PureLeads\plsappLSP.exe
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\Program Files (x86)\PureLeads\PureLeadsSvc.exe
Vendor: PUP.Optional.weDownload.A, Date: 2014/04/28 19:26:17, Type: File, Location: C:\Program Files (x86)\The weDownload Manager\49074.xpi
Vendor: PUP.Optional.Tarma.A, Date: 2014/05/24 14:35:25, Type: File, Location: C:\ProgramData\InstallMate\{45F83D52-2209-4FEF-AD04-6A2B9E1B1FA4}\Setup.exe
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\Program Files (x86)\PureLeads\ssl3.dll
Vendor: PUP.Optional.OneClickDownloader.A, Date: 2014/05/14 12:12:59, Type: File, Location: C:\Users\Blake\Desktop\Downloads\EaseUS_Data_Recovery_Wizard_7.exe
Vendor: PUP.Optional.weDownload.A, Date: 2014/04/28 19:26:17, Type: Folder, Location: C:\Program Files (x86)\The weDownload Manager
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\Program Files (x86)\PureLeads\PureLeadsTray.exe
Vendor: PUP.Optional.TornTV.A, Date: 2014/05/13 13:27:41, Type: Registry Key, Location: HKU\S-1-5-18-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\APPDATALOW\SOFTWARE\Torntv V6.0
Vendor: PUP.Optional.PCPerformer.A, Date: 2014/05/13 13:27:41, Type: File, Location: C:\Windows\System32\roboot64.exe
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\Program Files (x86)\PureLeads\nssdbm3.dll
Vendor: PUP.Optional.Adpeak, Date: 2014/06/26 18:36:22, Type: Folder, Location: C:\Program Files\Level Quality Watcher
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\Program Files (x86)\PureLeads\smime3.dll
Vendor: PUP.Optional.weDownload.A, Date: 2014/04/28 19:26:17, Type: File, Location: C:\Program Files (x86)\The weDownload Manager\The weDownload Manager-codedownloader.exe
Vendor: PUP.Optional.PureLeads.A, Date: 2014/09/16 16:11:16, Type: File, Location: C:\Program Files (x86)\PureLeads\PureLeads.Library.dll
===============================================================
END OF FILE


#6 dc3

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Posted 28 September 2014 - 11:07 AM

You can break the TDSSKiller log into two or three parts and post these in different posts.

 

What about the log for the Eset online scanner?

 

Please download Junkware Removal Tool.
 
Open your browser and go to Downloads, then click on the Junkware Removal Tool to install it.  
 
Click on Run to initiate the installation.
 
To avoid potential conflicts, temporarily disable your antivirus and firewall.  You will want to be offline when you do this.
 
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select Run as Administrator.
 
The tool will open and start scanning your system.
 
Please be patient as this can take a while to complete depending on your system's specifications.
 
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.  Copy and this and then post this in your topic.
 
 
Please do the following for the browser/s you are using.
 

Remove from Internet Explorer
 
Press Alt+T and click Internet Options.
Open the General tab.
Change the home page and click OK.
Press Alt+T and click Manage Add-ons.
Click Toolbars and Extensions and remove unwanted extension.
Click Search Providers and set a new default search engine.
 
Remove from Google Chrome
 
Press Alt+F and point to Tools.
Click Extensions.
Remove unwanted extensions.
Click Settings.
Under On startup, select the last option and click Set pages.
Set a new startup page.
Under Search, click Manage search engines and click enter the URL of your new default search provider. Click Ok.
 
Remove from Mozilla Firefox
 
Press Alt+T and click Options.
Open the General tab and change the home page.
Click OK.
Press Ctrl+Shift+A and click Extensions.
Remove unwanted extensions.
Close the tab.
Click the search engine icon next to the search box and select a new search provider.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 lakersm

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Posted 28 September 2014 - 08:28 PM

i have been trying to get the eset to do a full scan. it has taken many hours and it will not finish. any ideas? im trying to import the tdss file in multiple parts and having trouble with such a large file but im still trying. thanks for your patients



#8 lakersm

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Posted 29 September 2014 - 09:02 AM

I have done the scans and nothing really showed up. I started trying to turn things off that i didnt need and it seemed to speed things up some. I think that im good at this point. If i have any more problems i will come back to the forum. Thanks so much for your help



#9 dc3

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Posted 30 September 2014 - 01:26 PM

Please perform a Clean Boot to see if this is a Service or a Startup item causing this problem.

 

***This is a diagnotic tool for Windows Vista, Windows 7, and Windows 8.  This will not repair your computer, but it may point to where the problem lies so that a repair can be made.***
 
Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.
 
Step 1
 
(1)  Click on the Start orb, then type msconfig.exe in the Search programs and files box.  
 
(2)  When msconfig is seen in the pane above the search box and under Programs, right click on it, then click on Run as administrator.
 
afterstart_zps02764513.jpg
 
If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation. 
 
Step 2
 
(1)  Click on the General tab.   
 
(2)  Click the Selective startup option. 
 
(3)  Remove the check mark in the Load startup items  check box. 
 
msconfig_zps77b1ef82.png
 
Step 3
 
(1)  Click on the Services tab. 
 
(2)  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running. 
 
(3)  Click Disable all, this will remove all of the check marks in the Services list, then click on Apply, then OK.  Click on Restart in the window that opens.
 
Caution:  I repeat, by disabling the Services your antivirus will not be active, for this reason I suggest that this process not be run while online.
 
msconfig2_zpsef3c4759.png
 
If the problem does not reoccur after the reboot this means that there is a Service which is causing this proble, continue with the process of elemination to find the Service which is causing this in Option A.  If the problem does reoccur after the reboot go to Option B.
 
Option A
 
**The following is a process of elimination to find the Service or Startup item that is causing your problem**.  
 
*  If the problem does not reoccur after the restart go back to Services and place check marks in half of the boxes and restart the computer.  
 
*  If the problem still does not continue return to Services and remove the check marks that were added, then place check marks in the remaining half of the boxes and restart the computer.
 
If the problem resumes after a restart in one of these halves, you will procede with this process in the half where the problem occurs.  If this does not continue in either half you should repeat this process in Sartup
 
*  In the half of the Services that the problem is found, remove one check mark at a time and restart the computer to see if that  is the Service causing the problem.  Continue to do this with the Services untill the service causing this problem is  found.
 
Option B
 
Search Startup itmesIf the problem is not found in Services, remove all of the check marks, click on the Startup tab and repeat the search process there.
 
Caution:  If this is a laptop, make sure, you do NOT disable any keyboard, or touchpad entries.
 
If this problem is found post the Service or Startup item that is causing it. 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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