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Updates errors & Secunia PSI(loading,loading,loading)


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#1 newbleeping

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Posted 27 September 2014 - 09:22 AM

Hi Everyone

    I had a HP Compaq 5000(64bit) running Win 7 & never had a sinle issue.......I went to a Compact 8000(Win 7) for a little more room & a little bit faster......I am slowly graduating -LOL

     Anyway I bought it refurbished & aat the place I bought it they transferred all my files/data but I had to download my Malwarebytes Premium,SuperAntiSpyware,WinPatrol & all that good stuff & then I cam to Secinia PSI 3.0 version,,,,,,,never had any problems with the old computer & now I have doenloaded the progtram & it will not load,,,,,,it says"loading" until I "x" out & it keeps saying a script is running & do I want to disable it,,,,,,I say "yes" & nothing changes......it is driving me crazy!!!!

    Since I set this computer up at home it has been notifying me of important updates and there are 2 that just keep failing codes(8024200D) & (9C59),,,,,,I tried everything,Mr Fix it,toubleshooter,start restart,,,even the computer guy from the shop I bought this computer from has tried to do it via remote.............he said he is having the same problem with a Dell with the same 2 codes,,,,,someone else I know is also having the same issu on their computer,,,,,,HELP!!!!

      I do not want to have any vulnerabilitiesbecause of not having proper updares inastalled,,,,,,one ois for IE 11 & the other is a Win  7 64bit update??

     Thank you so much,I really appreciate all of your help,,,,,I am sorry I changed computers,I am thorougly disgusted                                                                           Best Regards ,Kwik

   


 BC is the best!!  An ounce of prevention is worth a pound of cure!Greetings & Blessings from the Sunshine State                                                                .Kwik :love4u: ....aka "newbleeping"


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#2 dc3

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Posted 27 September 2014 - 02:15 PM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

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#3 newbleeping

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Posted 28 September 2014 - 09:10 AM

http://speccy.piriform.com/results/4agAYiHmyc5dJVNJTUqOA5S


 BC is the best!!  An ounce of prevention is worth a pound of cure!Greetings & Blessings from the Sunshine State                                                                .Kwik :love4u: ....aka "newbleeping"


#4 dc3

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Posted 28 September 2014 - 11:46 AM

Go to Microsoft Support and download their Update Readiness Tool.  You will want the Windows 7 64-bit download.


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#5 newbleeping

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Posted 28 September 2014 - 12:21 PM

Did it,as a matter of fact my IT guy did it for me by remote,,,,,it didn't work,he also tried to manually do it as they suggested in the registry & he backed up my registry as well,,,,neither of MS Community suggestions worked,,,,,,same 2 updated "failed"


 BC is the best!!  An ounce of prevention is worth a pound of cure!Greetings & Blessings from the Sunshine State                                                                .Kwik :love4u: ....aka "newbleeping"


#6 dc3

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Posted 28 September 2014 - 12:51 PM

Please run a Clean Boot.

 

 
 
***This is a diagnotic tool for Windows Vista, Windows 7, and Windows 8.  This will not repair your computer, but it may point to where the problem lies so that a repair can be made.***
 
Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.
 
Step 1
 
(1)  Click on the Start orb, then type msconfig.exe in the Search programs and files box.  
 
(2)  When msconfig is seen in the pane above the search box and under Programs, right click on it, then click on Run as administrator.
 
afterstart_zps02764513.jpg
 
If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation. 
 
Step 2
 
(1)  Click on the General tab.   
 
(2)  Click the Selective startup option. 
 
(3)  Remove the check mark in the Load startup items  check box. 
 
msconfig_zps77b1ef82.png
 
Step 3
 
(1)  Click on the Services tab. 
 
(2)  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running. 
 
(3)  Click Disable all, this will remove all of the check marks in the Services list, then click on Apply, then OK.  Click on Restart in the window that opens.
 
Caution:  I repeat, by disabling the Services your antivirus will not be active, for this reason I suggest that this process not be run while online.
 
msconfig2_zpsef3c4759.png
 
If the problem does not reoccur after the reboot this means that there is a Service which is causing this proble, continue with the process of elemination to find the Service which is causing this in Option A.  If the problem does reoccur after the reboot go to Option B.
 
Option A
 
**The following is a process of elimination to find the Service or Startup item that is causing your problem**.  
 
*  If the problem does not reoccur after the restart go back to Services and place check marks in half of the boxes and restart the computer.  
 
*  If the problem still does not continue return to Services and remove the check marks that were added, then place check marks in the remaining half of the boxes and restart the computer.
 
If the problem resumes after a restart in one of these halves, you will procede with this process in the half where the problem occurs.  If this does not continue in either half you should repeat this process in Sartup
 
*  In the half of the Services that the problem is found, remove one check mark at a time and restart the computer to see if that  is the Service causing the problem.  Continue to do this with the Services untill the service causing this problem is  found.
 
Option B
 
Search Startup itmesIf the problem is not found in Services, remove all of the check marks, click on the Startup tab and repeat the search process there.
 
Caution:  If this is a laptop, make sure, you do NOT disable any keyboard, or touchpad entries.
 
If this problem is found post the Service or Startup item that is causing it. 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 newbleeping

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Posted 28 September 2014 - 03:00 PM

Hey dc....

   Wow,I think this is a little complex for my capabilities,,,,,I think it may be best if I wait for my guy to do it remote tomorrow,,,,do you think that is a good idea?,,,,,                                                                        Best regards & with much appreciation,Kwik


 BC is the best!!  An ounce of prevention is worth a pound of cure!Greetings & Blessings from the Sunshine State                                                                .Kwik :love4u: ....aka "newbleeping"


#8 dc3

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Posted 28 September 2014 - 03:05 PM

If you are uncomfortable doing this, by all means let your guy help you out. :thumbup2:


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#9 newbleeping

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Posted 28 September 2014 - 05:12 PM

Okay,thanks dc   I will try to get back to you tomorrow                                        Best Regards,Kwik


 BC is the best!!  An ounce of prevention is worth a pound of cure!Greetings & Blessings from the Sunshine State                                                                .Kwik :love4u: ....aka "newbleeping"


#10 Go The Power

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Posted 30 September 2014 - 03:52 AM



Did it,as a matter of fact my IT guy did it for me by remote,,,,,it didn't work,he also tried to manually do it as they suggested in the registry & he backed up my registry as well,,,,neither of MS Community suggestions worked,,,,,,same 2 updated "failed"

 

Hello,

 

Can you please post the logs SURT generated? They are located in the following locations:

C:\Windows\Logs\CBS\CheckSUR.log

C:\Windows\Logs\CBS\CheckSUR.persist.log



#11 newbleeping

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Posted 01 October 2014 - 02:55 PM

Hey dc......

   Uggh,MS has suggested exactly what you said & a gazillion other people have had the SAME difficulties with these SAME 2 updates!!!!My IT guy tried your suggestion............I am so disgusted with MS products as of late & I am crazy about the little ChromeBook I just purchased.,,,,,,,I click on updates & in the blink of an eye I am back where I left off,,,WOW!!!!

     dc,I am so disgusted I am just going to bring this computer in for a complete system restore & let the IT guy do his thing,unfortunately that leaves me once again to spend hours downloading all my programs when I get it back ,thank goodness for security & anti malware because since these 2 updates have not been installed it seems my scans are loaded with threats & really working overtime!!!!!!

   I cannot thank you enough for all of your help but i will not waste anymore time with this nonsense caused by MS....they could feed me with whatever story they want but I really believeTHEY are the problem....if it were only me I would say "Well,I must be the problem" but evebn the smartest of geeks are in the same boat as me!                                                 Best Regards,Kwik


 BC is the best!!  An ounce of prevention is worth a pound of cure!Greetings & Blessings from the Sunshine State                                                                .Kwik :love4u: ....aka "newbleeping"


#12 dc3

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Posted 01 October 2014 - 03:07 PM

This computer has a destructive and a non-destructive system recovery.  If you use the non-destructive recovery you will not lose your data.

 

1. Power on the computer.
 
2. Press F10 repeatedly when you see the HP or Compaq logo.
 
3. When the recovery screen appears, press Next and then Yes to perform a non-destructive recovery.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 newbleeping

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Posted 06 October 2014 - 02:36 AM

Hey dc...

    Guess what?As you know I was so thoroughly disgusted with these 2 updates that I told you I was going to take the computer in for a system restore & until I could get to the shop I was using the little ChromeBook.....so ,I am still learning how to get the knack of copying & pasting on the ChromeBook without a mouse(lol) & had to copy something quickly so I jumped on this computer & when I powered her up it was configuring & then starting installing updates..........took some time longer than usual & to my surprise it seems MS must have fixed THEIR errors because the 2 updates were SUCCESSFUL!!!!!!!What do you think of that?!!!

    So if something like that happens are you saying that "I" could do a system restore myself?AND I would not even lose all my programs?You guys are so brilliant,,,,,Thats why I tell everyone I know about BC..........

     I have a friend who has several computers(he is smart like you fellas.....almost)& I called to ask him if his computer was updated as he was having the same problem & he said he hadn't used that one in a few days so he fired it up to see,,,,,,fixed as well!

     Thanks again for all your help,it is so nice of you to offer so much assistance & for being so patient & understanding of my limited experience...........................I am so very grateful                                                  Best Regards ,Kwik


 BC is the best!!  An ounce of prevention is worth a pound of cure!Greetings & Blessings from the Sunshine State                                                                .Kwik :love4u: ....aka "newbleeping"


#14 dc3

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Posted 06 October 2014 - 08:59 AM

System Restore was developed so that if you had a problem, say a download which didn't go the way it should have, you can use the System Restore to revert the computer back to the way it was before the download.  There is one downside to this.  If you have added any data, downloads, pictures,etc., and you need a restore point prior to these additions you will lose these.  If I'm going to download something I'm not sure of I will always create a new restore point prior to downloading.  This way I can reset my computer the way it was just before making the download.

 

I'm glad to hear that your problem has been resolved.

 

Happy computing.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 newbleeping

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Posted 10 October 2014 - 03:19 PM

Hey dc

     Well,My computer said that it had no important updates & then I see that Update for Windows 7 for x64-based Systems (KB2888049) isstill there!!!!!!Will not install    

Installation date: ‎9/‎23/‎2014 6:05 PM

Installation status: Failed

Error details: Code 8024200D

 

 The one for ie 11    seems to have fixed itself but this one didn't..................I have so many things on my plate right now ,this is the last thing I want to add to the kaos!I just don't have time to bring the computer in & so what happns if I do bring my computer back to prior to these issues,they will still be updates that need to be installed,won't they?    I am really sick of this stuff dc



 


 BC is the best!!  An ounce of prevention is worth a pound of cure!Greetings & Blessings from the Sunshine State                                                                .Kwik :love4u: ....aka "newbleeping"





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