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Dell with Windows 7 has PUP.Optional.DVDVideoSoftTB.A


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3 replies to this topic

#1 jkdempsey

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Posted 27 September 2014 - 08:53 AM

Things are acting slow on the system. Hangs when starting programs, some never start, I ran MBAW and saw this in the log. below is the DDS txt:

 

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Professional 
Boot Device: \Device\HarddiskVolume1
Install Date: 5/8/2014 7:40:49 PM
System Uptime: 9/27/2014 9:26:03 AM (0 hours ago)
.
Motherboard: Dell Inc. |  | 0Y958C
Processor: Intel® Core™2 Duo CPU     E8400  @ 3.00GHz | CPU | 2992/1333mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 233 GiB total, 160.264 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP78: 9/10/2014 6:17:46 PM - Windows Update
RP79: 9/12/2014 3:00:56 AM - Windows Update
RP80: 9/14/2014 7:46:21 PM - Windows Backup
RP81: 9/16/2014 6:24:38 AM - Windows Update
RP82: 9/19/2014 6:28:10 AM - Windows Update
RP83: 9/20/2014 9:34:17 AM - Device Driver Package Install: Synology Universal Serial Bus controllers
RP84: 9/21/2014 8:16:15 PM - Windows Backup
RP85: 9/27/2014 9:12:01 AM - Windows Update
.
==== Installed Programs ======================
.
Adobe Acrobat XI Pro
Adobe Flash Player 14 Plugin
Adobe Photoshop 7.0
Apple Software Update
Brother MFL-Pro Suite MFC-J5910DW
Brother Product Research and Support Program
CCleaner
Citrix online plug-in - web
Citrix online plug-in (DV)
Citrix online plug-in (HDX)
Citrix online plug-in (USB)
Citrix online plug-in (Web)
FileZilla Client 3.9.0.2
Free Studio version 2014
Google Chrome
Google Update Helper
Java 7 Update 67
Java Auto Updater
Malwarebytes Anti-Malware version 2.0.2.1012
Microsoft .NET Framework 4.5.1
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Office 64-bit Components 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Professional 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Security Client
Microsoft Security Essentials
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319
Mozilla Firefox 31.0 (x86 en-US)
Mozilla Maintenance Service
NVIDIA 3D Vision Driver 320.78
NVIDIA Control Panel 320.78
NVIDIA Graphics Driver 320.78
NVIDIA Install Application
NVIDIA Stereoscopic 3D Driver
NVIDIA Update 1.14.17
NVIDIA Update Components
Revo Uninstaller 1.95
Safari
Security Update for Microsoft .NET Framework 4.5.1 (KB2894854v2)
Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
Security Update for Microsoft .NET Framework 4.5.1 (KB2931368)
Security Update for Microsoft .NET Framework 4.5.1 (KB2972216)
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2760415) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2817330) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2827326) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2878233) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2880507) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2880508) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2880513) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2881069) 32-Bit Edition 
Security Update for Microsoft Office Excel 2007 (KB2827324) 32-Bit Edition 
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition 
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2817565) 32-Bit Edition 
Security Update for Microsoft Office Word 2007 (KB2880515) 32-Bit Edition 
Synology Assistant (remove only)
TL-WN721N/TL-WN722N Driver
TP-LINK Wireless Client Utility
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2889914) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VLC media player
.
==== Event Viewer Messages From Past Week ========
.
9/27/2014 9:43:55 AM, Error: Service Control Manager [7038]  - The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:  Logon failure: the specified account password has expired. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
9/27/2014 9:43:55 AM, Error: Service Control Manager [7000]  - The NVIDIA Update Service Daemon service failed to start due to the following error:  The service did not start due to a logon failure.
9/27/2014 9:41:54 AM, Error: Service Control Manager [7022]  - The Server service hung on starting.
9/27/2014 9:37:27 AM, Error: Microsoft-Windows-DistributedCOM [10016]  - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID  {C97FCC79-E628-407D-AE68-A06AD6D8B4D1}  and APPID  {344ED43D-D086-4961-86A6-1106F4ACAD9B}  to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
9/27/2014 9:37:25 AM, Error: Microsoft-Windows-DistributedCOM [10016]  - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID  {C97FCC79-E628-407D-AE68-A06AD6D8B4D1}  and APPID  {344ED43D-D086-4961-86A6-1106F4ACAD9B}  to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
9/27/2014 8:53:12 AM, Error: Service Control Manager [7043]  - The Group Policy Client service did not shut down properly after receiving a preshutdown control.
9/26/2014 7:24:11 AM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the BrYNSvc service.
.
==== End Of File ===========================
 


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#2 jkdempsey

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Posted 27 September 2014 - 09:08 AM

Shoot. I made a mistake. I am working on two systems at once, and ran this on the other one. Let me run it on the right one



#3 HelpBot

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Posted 02 October 2014 - 08:55 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

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step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/549912 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

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step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
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  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control can be found HERE.

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#4 HelpBot

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Posted 07 October 2014 - 09:00 AM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

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