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Combofix download gives error message


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#1 sbeckham

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Posted 26 September 2014 - 11:53 PM

I've tried to download combofix several times but it gives me an error message each time; therefore, I downloaded AdWcleaner, the first time it scanned and removed items but I've tried to scan again with ADW but it keep giving me an error message. My computer was fine until my daughter tried to update to Windows 8 and added adware, malware, etc. What do I do, my computer is at risk?


Edited by hamluis, 27 September 2014 - 05:42 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Condobloke

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Posted 27 September 2014 - 12:01 AM

g'day sbeckham , and Welcome to BC

 

Do not run Combofix without supervision.

 

You are obviously infected.....please describe the problems you are having with your computer.


Condobloke

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fed up with Windows antics...??

 

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I USE LINUX MINT 18.3  EXCLUSIVELY.

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#3 quietman7

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Posted 27 September 2014 - 07:09 AM

As a general policy, Bleeping Computer does not offer advice on how to run ComboFix unless we asked someone to run it or if there is a problem with the computer caused by running the tool. We recommend that people should not be using ComboFix without being advised to do so by a trained expert (see here) who is assisting them deal with a malware problem. When issues arise due to complex malware infections, problems running ComboFix (i.e. stalling, hanging, crashing) or with other security tools causing conflicts, experts are usually aware of them and can advise what should or should not be done while providing individual assistance. When false detections are identified, experts have access to the developer and can report them so he can investigate, confirm and make corrections. Those attempting to use ComboFix on their own do not have such information and are at risk when running the tool in an unsupervised environment.

Also be aware that using ComboFix is only one part of the disinfection process. Preliminary scans from other tools like DDS, OTL, Zoek and RSIT should be used first because they provide comprehensive logs with specific details about files, folders and registry keys which may have been modified by malware infection. Analysis of those logs allows planning a strategy for effective disinfection and a determination if using ComboFix is necessary.

While our policy is not to offer advice on running ComboFix unless we asked someone to run it, we are willing to assist with resolving problems caused after using it and we are certainly willing to help with malware disinfection. If that assistance requires running ComboFix, you will be advised what to do in order to get the tool to run properly or investigate any error messages.

If you need individual assistance with a malware infection, please follow the instructions in the Preparation Guide For Requesting Help starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running DDS which will create two logs. (Note: Windows 8.1 Users will not be able run DDS and create a log)
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts.
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#4 sbeckham

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Posted 27 September 2014 - 07:27 AM

Thank you for the advise. I did not know that I should not run Combofix without supervision. I was told by a friend it was a great tool to use to get rid of malware or adware.  I will follow your instructions. Thank you again.



#5 quietman7

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Posted 27 September 2014 - 07:33 AM

Not a problem. Part of what we do here is also to help educate our members.
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