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Help Me Please!


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#1 teetefa

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Posted 09 June 2006 - 04:18 PM

I have this page that keep popping up on it's on. I'm a new computer user so i thought i did everything possible like virus scanning,nothing. Adware scanning,nothing and i even tried to erase the file and it told me i couldn't so the stupid page still is popping up and it's blank. It's also making my computer run slow and i got high speed, and when i'm logged into the internet my toolbars are jumping. Is there anyway you can help a sister out!

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#2 quietman7

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Posted 09 June 2006 - 05:03 PM

What OS (Win XP/2000, etc) are you using? What type of anti-virus are you using? The page that keeps popping up, what does it say.

You can try doing the following:

Download ATF Cleaner by Atribune.
This program is for XP and Windows 2000 onlyDouble-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

If your running Win XP/2000, download and scan with Ewido Anti-Malware v3.5 in "SAFE MODE".
Ewido Install and Scan Instructions.

Then perform these online Virus scans:
[Watch the Address bar in IE. You may receive alerts that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Install ActiveX component.]
Trend Micro Housecall Scan
Trend Micro Housecall Scan for Firefox
Panda ActiveScan [ActiveScan Panda does not remove adware/spyware but will autoclean for viruses & worms.]

Edited by quietman7, 09 June 2006 - 05:04 PM.

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