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HP Photosmart 6510 Printing Incomplete Pages


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#1 Cecilia421

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Posted 26 September 2014 - 05:08 PM

Hi,

 

I'm using an HP Photosmart 6510 wirelessly with my Windows 8.1 desktop and laptop computers. Recently, it will randomly quit a print job and leave the page incomplete. There's nothing predictable about the behavior. Sometimes it works and sometimes it quits. It just stops, and then in the print queue it says "Error - sent to printer." That's it. No error codes or anything. It does this on both computers. I've uninstalled and reinstalled it and it still does it. I've run the printing troubleshooter in Windows but it doesn't find anything.

 

Any thoughts or suggestions? This is really frustrating.


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#2 gavinseabrook

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Posted 27 September 2014 - 02:15 AM

What kind of print driver are you using (PS, PCL5 or PCL6)? You may want to try a different version or check for updated versions of the driver.


Gavin Seabrook

 


#3 Cecilia421

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Posted 27 September 2014 - 11:28 AM

How do I find out what driver I'm using?


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#4 gavinseabrook

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Posted 01 October 2014 - 02:30 AM

Usually you can go to your devices and printers, right click the printer and go to printer properties. Click the advanced tab and it will show you in the drop down box what driver you are currently using.


Gavin Seabrook

 


#5 Cecilia421

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Posted 04 October 2014 - 08:19 AM

Hi - sorry for the delayed reply.

 

When I went to find out the driver, I noticed that the printer had been installed to a WSD port. I did some Google searching for issues related to this and found that several other people were having the same problem that I was, and that switching from the WSD port to a standard TCP/IP port fixed the problem. That's what I did, and I haven't had any issues since.


"Life can only be understood backwards, but it must be lived forwards."
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#6 gavinseabrook

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Posted 05 October 2014 - 01:50 AM

Great!


Gavin Seabrook

 





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