Please follow these steps:1.-
Run Malwarebytes Anti-Malware and do the following:
Click on Scan now.
If an update is available, click Update Now.
A Threat Scan will start.
After scan, if potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
A window with an option to view the detailed log will appear. Click on View Detailed Log.
After viewing the results, please click on the Copy to Clipboard button > OK.
Paste your log into your next reply.
Note: If you lose the Clipboard copy and need to retrieve the log again it can be found by opening Malwarebytes and clicking on History> Application Logs with the date of the scan. Simply double-click on that in order to see the options for Copying to Clipboard or to Export to a .txt file (Notepad). etc.. The .txt file can be saved and posted when you are ready.2.-
Go to Eset web page
and run an online scanner from ESET. (You will need to use Internet explorer for this scan).
Turn off the real time scanner of any existing antivirus program while performing the online scan
click on Run ESET Online Scanner button.
When asked, allow the ActiveX control to install.
Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
Click on Advanced Settings, ensure the options below are ticked.
- Scan for potentially unwanted applications
- Scan for potentially unsafe applications
- Enable Anti-Stealth Technology
Wait for the scan to finish.
Use Notepad to open the logfile located at C:\Program Files\ESET\ESET Online Scanner\log.txt
and copy and paste the results here in this topic.