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waiting on "appcache" freezing and media players and internet freeze


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12 replies to this topic

#1 johnlori0724

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Posted 25 September 2014 - 09:10 PM

hello is there anyone who can help me diagnose the reoccurring issues with freezing. I have an Acer laptop Aspire 7551-7422 with windows 7 64bit OS



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#2 dc3

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Posted 26 September 2014 - 10:10 AM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 johnlori0724

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Posted 09 December 2014 - 12:29 PM

http://speccy.piriform.com/results/yXFZCpVl4WdFi5pgRrthuQu

 

here you go. sorry its been so long been out of town. Thanks dc3

 



#4 johnlori0724

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Posted 09 December 2014 - 12:33 PM

Heres the tool box results as well.
 
MiniToolBox by Farbar  Version: 30-11-2014
Ran by JLJS (administrator) on 09-12-2014 at 09:31:07
Running from "C:\Users\JLJS\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/08/2014 00:25:54 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.
 
Error: (12/07/2014 07:52:47 PM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location E:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).
 
Error: (12/06/2014 08:48:47 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.
 
Error: (12/03/2014 08:54:07 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.
 
Error: (12/03/2014 08:24:06 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/03/2014 07:08:41 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/02/2014 08:31:15 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.
 
Error: (12/02/2014 06:36:54 AM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location E:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).
 
Error: (12/02/2014 06:27:16 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/01/2014 00:34:16 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.
 
 
System errors:
=============
Error: (12/08/2014 08:49:32 PM) (Source: DCOM) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}
 
Error: (12/08/2014 08:19:14 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (12/08/2014 08:07:52 AM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}
 
Error: (12/07/2014 08:10:36 PM) (Source: Microsoft-Windows-Bits-Client) (User: NT AUTHORITY)
Description: A new BITS job could not be created. The current job count for the user JLJS-PC\JLJS (60) is equal to or greater than the job limit (60) specified through group policy.  To correct the problem, complete or cancel the BITS jobs that haven't made progress by looking at the error, and restart the BITS service. If this error recurs, contact your system administrator and increate the per-user and per-computer Group Policy job limits.
 
Error: (12/07/2014 01:46:06 PM) (Source: DCOM) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}
 
Error: (12/04/2014 00:04:19 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.
 
Error: (12/03/2014 08:23:42 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (12/03/2014 08:10:09 AM) (Source: DCOM) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}
 
Error: (12/03/2014 07:21:02 AM) (Source: DCOM) (User: )
Description: {1F87137D-0E7C-44D5-8C73-4EFFB68962F2}
 
Error: (12/03/2014 07:08:20 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
 
Microsoft Office Sessions:
=========================
Error: (12/08/2014 00:25:54 PM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3
 
Error: (12/07/2014 07:52:47 PM) (Source: Windows Backup)(User: )
Description: E:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)
 
Error: (12/06/2014 08:48:47 PM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3
 
Error: (12/03/2014 08:54:07 AM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3
 
Error: (12/03/2014 08:24:06 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/03/2014 07:08:41 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/02/2014 08:31:15 AM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3
 
Error: (12/02/2014 06:36:54 AM) (Source: Windows Backup)(User: )
Description: E:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)
 
Error: (12/02/2014 06:27:16 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/01/2014 00:34:16 PM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3
 
 
 
=========================== Installed Programs ============================
Acer Backup Manager (HKLM-x32\...\InstallShield_{72B776E5-4530-4C4B-9453-751DF87D9D93}) (Version: 2.0.0.68 - NewTech Infosystems)
Acer Crystal Eye Webcam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 1.0.1424 - CyberLink Corp.)
Acer Crystal Eye Webcam (x32 Version: 1.0.1424 - CyberLink Corp.) Hidden
Acer ePower Management (HKLM-x32\...\{3DB0448D-AD82-4923-B305-D001E521A964}) (Version: 5.00.3009 - Acer Incorporated)
Acer eRecovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 4.05.3016 - Acer Incorporated)
Acer Registration (HKLM-x32\...\Acer Registration) (Version: 1.03.3004 - Acer Incorporated)
Acer ScreenSaver (HKLM-x32\...\Acer Screensaver) (Version: 1.1.1124.2010 - Acer Incorporated)
Acer Updater (HKLM-x32\...\{EE171732-BEB4-4576-887D-CB62727F01CA}) (Version: 1.02.3502 - Acer Incorporated)
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.5.3.9130 - Adobe Systems Inc.)
Adobe AIR (x32 Version: 1.5.3.9130 - Adobe Systems Inc.) Hidden
Adobe Flash Player 15 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 15.0.0.239 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.09) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.09 - Adobe Systems Incorporated)
Alcor Micro USB Card Reader (HKLM-x32\...\InstallShield_{DD89CE29-BC88-40C6-A845-E2548682C5D6}) (Version: 1.9.17.06019 - Alcor Micro Corp.)
Alcor Micro USB Card Reader (x32 Version: 1.9.17.06019 - Alcor Micro Corp.) Hidden
AMD USB Filter Driver (x32 Version: 1.0.15.94 - Advanced Micro Devices, Inc.) Hidden
ATI Catalyst Install Manager (HKLM\...\{A0158415-15CA-B2A0-928D-E755DD506C0D}) (Version: 3.0.769.0 - ATI Technologies, Inc.)
AVG PC Tuneup 2011 10.0.0.24 (HKLM-x32\...\AVG PC Tuneup 2011_is1) (Version: 10.0.0.24 - )
Backup Manager Basic (x32 Version: 2.0.0.68 - NewTech Infosystems) Hidden
Broadcom Gigabit NetLink Controller (HKLM\...\{A84DB02B-9C2B-4272-9D2D-A80E00A56513}) (Version: 14.2.4.2 - Broadcom Corporation)
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - ATI) Hidden
Catalyst Control Center Core Implementation (x32 Version: 2010.0426.2136.36953 - ATI) Hidden
Catalyst Control Center Graphics Full Existing (x32 Version: 2010.0426.2136.36953 - ATI) Hidden
Catalyst Control Center Graphics Full New (x32 Version: 2010.0426.2136.36953 - ATI) Hidden
Catalyst Control Center Graphics Light (x32 Version: 2010.0426.2136.36953 - ATI) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2010.0426.2136.36953 - ATI) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2010.0426.2136.36953 - ATI Technologies, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2010.0426.2136.36953 - ATI) Hidden
CCC Help Chinese Standard (x32 Version: 2010.0426.2135.36953 - ATI) Hidden
CCC Help Chinese Traditional (x32 Version: 2010.0426.2135.36953 - ATI) Hidden
CCC Help Czech (x32 Version: 2010.0426.2135.36953 - ATI) Hidden
CCC Help Danish (x32 Version: 2010.0426.2135.36953 - ATI) Hidden
CCC Help Dutch (x32 Version: 2010.0426.2135.36953 - ATI) Hidden
CCC Help English (x32 Version: 2010.0426.2135.36953 - ATI) Hidden
CCC Help Finnish (x32 Version: 2010.0426.2135.36953 - ATI) Hidden
CCC Help French (x32 Version: 2010.0426.2135.36953 - ATI) Hidden
CCC Help German (x32 Version: 2010.0426.2135.36953 - ATI) Hidden
CCC Help Greek (x32 Version: 2010.0426.2135.36953 - ATI) Hidden
CCC Help Hungarian (x32 Version: 2010.0426.2135.36953 - ATI) Hidden
CCC Help Italian (x32 Version: 2010.0426.2135.36953 - ATI) Hidden
CCC Help Japanese (x32 Version: 2010.0426.2135.36953 - ATI) Hidden
CCC Help Korean (x32 Version: 2010.0426.2135.36953 - ATI) Hidden
CCC Help Norwegian (x32 Version: 2010.0426.2135.36953 - ATI) Hidden
CCC Help Polish (x32 Version: 2010.0426.2135.36953 - ATI) Hidden
CCC Help Portuguese (x32 Version: 2010.0426.2135.36953 - ATI) Hidden
CCC Help Russian (x32 Version: 2010.0426.2135.36953 - ATI) Hidden
CCC Help Spanish (x32 Version: 2010.0426.2135.36953 - ATI) Hidden
CCC Help Swedish (x32 Version: 2010.0426.2135.36953 - ATI) Hidden
CCC Help Thai (x32 Version: 2010.0426.2135.36953 - ATI) Hidden
CCC Help Turkish (x32 Version: 2010.0426.2135.36953 - ATI) Hidden
ccc-core-static (x32 Version: 2010.0426.2136.36953 - ATI) Hidden
ccc-utility64 (Version: 2010.0426.2136.36953 - ATI) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 4.07 - Piriform)
Covenant Eyes (HKLM-x32\...\{5AC5ED2E-2936-4B54-A429-703F9034938E}) (Version: 5.0.4.280 - Covenant Eyes, Inc.)
CyberLink PowerDVD 9 (HKLM-x32\...\InstallShield_{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}) (Version: 9.0.3817.50 - CyberLink Corp.)
CyberLink PowerDVD 9 (x32 Version: 9.0.3817.50 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
ffdshow [rev 2527] [2008-12-19] (HKLM-x32\...\ffdshow_is1) (Version: 1.0 - )
Galerie de photos Windows Live (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 39.0.2171.71 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3006 - Acer Incorporated)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Launch Manager (HKLM-x32\...\LManager) (Version: 4.0.14 - Acer Inc.)
LG VZW United Drivers (HKLM-x32\...\{767618CE-02D4-40FA-9D6D-2DA69ACED9CA}) (Version: 2.11.1 - LG Electronics)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.5131.5000 - Microsoft Corporation)
Microsoft PowerPoint Viewer (HKLM-x32\...\{95140000-00AF-0409-0000-0000000FF1CE}) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Security Client (Version: 4.6.0305.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.6.305.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
NTI Backup Now 5 (HKLM-x32\...\InstallShield_{12EFA1A4-AC3B-443C-8143-237EDE760403}) (Version: 5.1.2.630 - NewTech Infosystems)
NTI Backup Now Standard (x32 Version: 5.1.2.630 - NewTech Infosystems) Hidden
NTI Media Maker 8 (HKLM-x32\...\InstallShield_{2413930C-8309-47A6-BC61-5EF27A4222BC}) (Version: 8.0.12.6636 - NewTech Infosystems)
NTI Media Maker 8 (x32 Version: 8.0.12.6636 - NewTech Infosystems) Hidden
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6167 - Realtek Semiconductor Corp.)
SearchMe Toolbar v10.3 (HKLM-x32\...\{BEA7EE82-E221-49FF-BFFB-924BE0DBA91A}) (Version: 10.3 - Spigot, Inc.)
Searchqu Toolbar (HKLM-x32\...\Searchqu Toolbar) (Version: 4.1.0.3114 - Bandoo Media Inc)
Skype™ 6.21 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 6.21.104 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 14.0.6.0 - Synaptics Incorporated)
VLC media player (HKLM\...\VLC media player) (Version: 2.1.5 - VideoLAN)
Windows Live (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
 
========================= Memory info: ===================================
 
Percentage of memory in use: 66%
Total physical RAM: 3838.17 MB
Available physical RAM: 1292.23 MB
Total Pagefile: 7674.52 MB
Available Pagefile: 4465.95 MB
Total Virtual: 4095.88 MB
Available Virtual: 3980.07 MB
 
========================= Partitions: =====================================
 
1 Drive c: (ACER) (Fixed) (Total:452.48 GB) (Free:283.21 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\JLJS-PC
 
Administrator            Guest                    JLJS                     
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#5 dc3

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Posted 10 December 2014 - 10:12 AM

It looks like you have a problem with your graphics driver.  You can find this driver at the AMD website.


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#6 johnlori0724

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Posted 10 December 2014 - 04:09 PM

what am i looking for on this website?

 your help is very much appreciated



#7 johnlori0724

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Posted 10 December 2014 - 04:25 PM

Had this screen pop up while trying to install...any ideas?

  d0 i need to uninstall amd catalyst before i reinstall the new software upgrade?



#8 johnlori0724

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Posted 10 December 2014 - 04:36 PM

  says failures occured during installation and there is an option to view log but i click on it and it pulls up a internet explorer window thats blank with no web address in the search bar at the top?


heres the log...

Catalyst™ Install Manager
Installation Report
12/10/14 13:31:43
  Hardware information   Name ATI Mobility Radeon HD 4200 Series Manufacturer Advanced Micro Devices, Inc. Device ID 0x9712 Vendor ID 0x1002 Class Code 0x030000 Revision ID 0x00 Subsystem ID 0x0388 Subsystem vendor ID 0x1025 Other hardware Existing packages AMD USB Filter Driver Catalyst Control Center ATI Catalyst Install Manager North Bridge Filter Driver ATI Display Driver HDMI/DP Audio Driver Microsoft Visual C++ 2008 SP1 Redistributable Packages for install
AMD Catalyst Install Manager Final Status: Success Version of Item: 8.0.877.0 Size: 20 Mbytes AMD APP SDK Runtime Final Status: Success Version of Item: 10.0.937.2 Size: 90 Mbytes Microsoft Visual C++ 2010 Redistributable Final Status: Fail Version of Item: 10.0.30319 Size: 9 Mbytes AMD Display Driver Final Status: Success Version of Item: 8.970.100.1100 Size: 90 Mbytes HDMI Audio Driver Final Status: Success Version of Item: 7.12.0.7708 Size: 1 Mbytes Microsoft Visual C++ 2010 Redistributable Final Status: Success Version of Item: 10.0.30319 Size: 9 Mbytes AMD Accelerated Video Transcoding Final Status: Success Version of Item: 12.5.100.30429 Size: 3 Mbytes AMD Drag and Drop Transcoding Final Status: Success Version of Item: 2.00.0000 Size: 1 Mbytes AMD Media Foundation Decoders Final Status: Success Version of Item: 1.0.80430.0002 Size: 1 Mbytes AMD VISION Engine Control Center Final Status: Success Version of Item: 2013.0429.2313.39747 Size: 150 Mbytes
Other detected devices   Manufacturer Advanced Micro Devices, Inc. Device ID 0x9601 Vendor ID 0x1022 Class Code 0x060000 Revision ID 0x00 Subsystem ID 0x0388 Subsystem vendor ID 0x1025   Manufacturer Advanced Micro Devices, Inc. Device ID 0x970f Vendor ID 0x1002 Class Code 0x040300 Revision ID 0x00 Subsystem ID 0x0388 Subsystem vendor ID 0x1025   Manufacturer Advanced Micro Devices, Inc. Device ID 0x9604 Vendor ID 0x1022 Class Code 0x060400 Revision ID 0x00 Subsystem ID 0x0000 Subsystem vendor ID 0x0000   Manufacturer Advanced Micro Devices, Inc. Device ID 0x9605 Vendor ID 0x1022 Class Code 0x060400 Revision ID 0x00 Subsystem ID 0x0000 Subsystem vendor ID 0x0000 ATI Integrated SATA Support   Manufacturer Advanced Micro Devices, Inc. Device ID 0x4391 Vendor ID 0x1002 Class Code 0x010601 Revision ID 0x00 Subsystem ID 0x0388 Subsystem vendor ID 0x1025 ATI Integrated SMBus Support   Manufacturer Advanced Micro Devices, Inc. Device ID 0x4385 Vendor ID 0x1002 Class Code 0x0c0500 Revision ID 0x42 Subsystem ID 0x0000 Subsystem vendor ID 0x0000 ATI Integrated Azalia Support   Manufacturer Advanced Micro Devices, Inc. Device ID 0x4383 Vendor ID 0x1002 Class Code 0x040300 Revision ID 0x40 Subsystem ID 0x0388 Subsystem vendor ID 0x1025   Manufacturer Advanced Micro Devices, Inc. Device ID 0x4384 Vendor ID 0x1002 Class Code 0x060401 Revision ID 0x40 Subsystem ID 0x0000 Subsystem vendor ID 0x0000   Manufacturer Advanced Micro Devices, Inc. Device ID 0x1200 Vendor ID 0x1022 Class Code 0x060000 Revision ID 0x00 Subsystem ID 0x0000 Subsystem vendor ID 0x0000   Manufacturer Advanced Micro Devices, Inc. Device ID 0x1201 Vendor ID 0x1022 Class Code 0x060000 Revision ID 0x00 Subsystem ID 0x0000 Subsystem vendor ID 0x0000   Manufacturer Advanced Micro Devices, Inc. Device ID 0x1202 Vendor ID 0x1022 Class Code 0x060000 Revision ID 0x00 Subsystem ID 0x0000 Subsystem vendor ID 0x0000   Manufacturer Advanced Micro Devices, Inc. Device ID 0x1203 Vendor ID 0x1022 Class Code 0x060000 Revision ID 0x00 Subsystem ID 0x0000 Subsystem vendor ID 0x0000   Manufacturer Advanced Micro Devices, Inc. Device ID 0x1204 Vendor ID 0x1022 Class Code 0x060000 Revision ID 0x00 Subsystem ID 0x0000 Subsystem vendor ID 0x0000
Error messages Application Install: install package failure!

#9 johnlori0724

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Posted 10 December 2014 - 04:57 PM

ok it successfully installed this time. how do i use the AMD  vision engine control center once it pops up?



#10 dc3

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Posted 10 December 2014 - 05:01 PM

You shouldn't need to do anything once it is installed.  Just use the computer as usual.

 

You did uninstall the original drivers?


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#11 johnlori0724

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Posted 10 December 2014 - 05:05 PM

no i did not. do i need to do that first?



#12 johnlori0724

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Posted 10 December 2014 - 05:12 PM

do i need to download the hydravision install as well. there are two on the hyperlink you sent me?



#13 dc3

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Posted 10 December 2014 - 05:19 PM

See if it works.  Nvidia drivers need to be uninstalled and the new drivers installed after that.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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