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reinstall Windows 8 (or 7)?

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#1 moly88hp


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Posted 25 September 2014 - 07:57 PM

I had a Toshiba laptop running Windows 8.1; it had an extension called “unicoupon” installed on all the browsers.

I tried all the basic methods of removal: disabling/uninstalling, using malwarebytes, superantispyware, ms security essentials, windows defender, adwcleaner, and tdsskiller. The extension was still there and it can’t be deleted from regedit.

I tried jrt and rkill, and then ran malwarebytes again. But after the reboot all the font was replaced with symbols. It would get to welcome screen and let you login (still in symbols) and then the screen would go blank. I took it to geeksquad, who said it would take $200 and they probably wouldn't able to save the files but would do a clean install. I can’t afford that, do you think I have any other options?


These are my questions:

  1. Can I burn a recovery disc from a different computer (Asus laptop) and install it on the Toshiba laptop?
  2. How can I reinstall Windows 8 (or 7)? 

Edited by hamluis, 26 September 2014 - 11:22 AM.
Moved from Win 8 to Am I Infected - Hamluis.

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#2 rockysosua


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Posted 25 September 2014 - 09:09 PM

Whoa whoa whoa.

It wouldn't be right for me to use all the curse words that come to mind when someone mentions Geek Squad and their horrendous and overpriced service.


This is how it goes.

You have a built in recovery system in your computer.

All you have to do is save your data first and in a couple of hours, you can make it brand new again.

If that sounds interesting, just say so and I'll walk you through the steps.

Once it's done, you'll put your data back in and add in any of your favorite programs, perhaps Firefox or Chrome, Adobe Reader, Microsoft Office, etc.

All the rest, the base system with its utilities and drivers, are all included in the OEM factory Restore.


PS: It is a Windows 8 or 8.1 machine, isn't it?

Maybe you should post the model number.

Edited by rockysosua, 25 September 2014 - 09:10 PM.

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#3 dc3


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Posted 26 September 2014 - 11:13 AM

UniCoupons is adware, a PUP (Potentially Unwanted Program).  A good portion of these are installed as third party software embedded in the download of another program.  These can be avoided by doing a custom installation of the program where you have the option to decline or remove the check indicating that you want this software installed.


Please download AdwCleaner and install it.
When AdwCleaner opens you will see an image like the one below.
Click on Scan to start the scan.
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.  
Click on Clean to remove the selected items.  If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.  
You will receive a message telling you that all programs will be closed so that the infections can be removed.  Click on OK.
When the cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your topic.

Please download Malwarebytes Anti-Malware.  After clicking on the link the download will start automatically.
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
2)  Malwarebytes will automatically open.  If this is the first time you have run this version of Malwarbytes you will see an image like the one below.
Click on Update Now, after Malwarebytes is updated click on Scan.
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
You will be prompted to update Malwarebytes, to do so click on Update Now.
3)  The scan will automatically run now.
4)  When the scan is complete the results will be displayed.  Click on Quarantine All, then click on Apply Actions
5)  To complete any actions taken you will be asked if you want to restart your computer, click on Yes
6)  Please post the Malwarebytes log.
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.

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#4 moly88hp

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Posted 28 September 2014 - 12:08 AM

Thanks for the replies everyone but unfortunately I don't think it will help. Like I said all the font was replaced with symbols and screen went black, as it turns out geeksquad could not even diagnose the problem because it would not go into a boot menu. They could not run a hardware diagnostic and said they think it is a faulty motherboard. So I will have to ship it to the manufacturer, but it's okay because I still have warranty. 

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