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Something wrong with internet connection on new laptop - can't figure it out


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#1 jamie60509

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Posted 25 September 2014 - 01:51 PM

Hi

 

I got a new laptop just over a month ago and ever since I've been having an odd problem with the internet connection. It's not all the time - it seems to happen at completely random times but it is very annoying now!

 

I first noticed it when I downloaded Dropbox and Chrome installers.  (they're both the kind where you download a small .exe file then they connect to download the full installer) both reported that I wasn't connected to the internet and couldn't continue with the installation.  I'm also having problems with iTunes downloading App updates and iOS updates.  Itunes reports that there is no network connection or the download becomes corrupt because there was no response from the server. I downloaded the Box sync app but can never get it to sign in because it is saying there may be a connection issue.

 

I'm also having problems sometimes loading websites, it'll be working fine one minute then all of a sudden I'll try to load a page and will get a page saying that there was an issue and to try reloading - that usually solves the problem but I'm at a loss as to what might be causing this to happen.  There's also a problem with connecting when I try to check for solutions to problems via the Action Center.

 

I've tried pausing my security software but that doesn't help ,the WiFi signal on my laptop is always on full, my broadband speed is very good and I'm not getting a problem when connected to WiFi on my iPad so I'm thinking it has to be a problem with the new laptop but I can't figure it out and don't know where to start.  

 

Can someone suggest anything I could try please?

 

Many thanks

Jamie

 

Windows 8.1 64 bit (preinstalled)

Toshiba Satellite C55D laptop

AMD A6-5200 APU 2.00GHz     8 GB RAM    1TB HDD 


Edited by jamie60509, 25 September 2014 - 01:58 PM.


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#2 Chris Cosgrove

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Posted 25 September 2014 - 05:54 PM

Given that you have no connection problems with your iPad, it does seem likely that the problem is with your laptop.

 

Given that it is just over a month old, I would not try investigating inside the case as this is likely to invalidate your warranty. Known problems that can occur with internal wi-fi units include faulty fitting of the wi-fi sub-unit, faulty aerial connections to the unit, and plain simple failures of the unit - any and all of which would be good for a warranty claim.

 

There is a fairly easy way to test whether or not it is your internal wi-fi unit, and that is to try a USB wi-fi dongle. If you can't borrow one for an evening, prices start at about £ 15 - 20 in the UK. If you get solid connectivity with a dongle then you have very good grounds for going back to your supplier and complaining.

 

Chris Cosgrove



#3 jamie60509

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Posted 25 September 2014 - 07:08 PM

Thanks for the reply.  I'll see if I can borrow a USB dongle and test it out.

 

I'm not sure if this is relevant but I was looking at Network settings earlier and noticed that under "Manual proxy setup" it says 

http=127.0.0.1:8080;https=127.0.0.1:8080

 

I have no idea what that is or why it's there.  I tried removing the entry and turning the option to off then clicked save but when I went back into the settings it was back.

 

Does that sound safe to you or should I be worried?

 

Thanks again

Jamie



#4 Chris Cosgrove

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Posted 26 September 2014 - 04:10 PM

I'm not a networking specialist but that IP address goes under the heading of 'Local host'. This article may clarify that somewhat, or may not !

 

http://whatismyipaddress.com/localhost

 

Chris Cosgrove



#5 jamie60509

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Posted 26 September 2014 - 05:39 PM

Thanks for that link Chris but I'm afraid after reading it twice I'm still not really sure what it means  lol

 

I'm considering wiping my HDD and reinstalling Windows from scratch to see if I still get the problem - that would also take care of any nasties the could be on here at the same time.

 

Thanks anyway :)



#6 rockysosua

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Posted 26 September 2014 - 06:11 PM

That's a big job to do, specially if it doesn't solve the problem.

Getting a $10 wifi dongle might be an easier way to go.


All is well in Paradise.

#7 Chris Cosgrove

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Posted 27 September 2014 - 06:52 PM

I go with Rockysosua on this one. So far you have given no grounds for believing that you have OS or malware problems, and if, as is likely, this is a hardware problem then reloading your OS will make no difference, plus, as Rocky said, it's a bucket load of work !

 

Try a dongle - even if you have to buy one they are not that expensive - and if that works then go back to your supplier.

 

Sorry about the article - it was about the best I could find in a fairly quick search. If it makes you feel any better, I didn't think it was very clear either !

 

Chris Cosgrove


Edited by Chris Cosgrove, 27 September 2014 - 06:52 PM.
Speeling typing !


#8 badr0b0t

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Posted 27 September 2014 - 09:56 PM

Have you tried resetting both your modem and router to see if it's not just a connection conflict issue?


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#9 jamie60509

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Posted 29 September 2014 - 09:23 AM

Thanks for the replies guys!  I am a bit skint at the moment so getting a dongle is gonna take a while so I decided to try installing another copy of Windows on a new partition on my Laptop just to see if it made any difference and none of the problems are happening on this fresh install!  

 

I don't know what but there's something in my setup that's stopping things working properly as everything I've tried works perfectly on the new installation



#10 Ivy74

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Posted 29 September 2014 - 09:30 AM

Thanks for the reply.  I'll see if I can borrow a USB dongle and test it out.

 

I'm not sure if this is relevant but I was looking at Network settings earlier and noticed that under "Manual proxy setup" it says 

http=127.0.0.1:8080;https=127.0.0.1:8080

 

I have no idea what that is or why it's there.  I tried removing the entry and turning the option to off then clicked save but when I went back into the settings it was back.

 

Does that sound safe to you or should I be worried?

 

Thanks again

Jamie

I seen this many times 10x's out of 10 it's caused by a virus. You remove that entry (usually in IE Connection Settings) and you are all set. A good way to test your internet is Ping an external IP such as: ping 8.8.8.8 


***Note***

My job has blocked Europe by the firewall which means I can't access this site from the office anymore. So I will barely be here if at all. In case you cared.  :smash:


#11 jamie60509

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Posted 29 September 2014 - 09:47 AM

I seen this many times 10x's out of 10 it's caused by a virus. You remove that entry (usually in IE Connection Settings) and you are all set. A good way to test your internet is Ping an external IP such as: ping 8.8.8.8 

 

I just tried pinging 8.8.8.8 and here's what I got - I'm not really sure what it means

 

Reply from 8.8.8.8: bytes=32 time=20ms TIL=50

Reply from 8.8.8.8: bytes=32 time=26ms TIL=50

Reply from 8.8.8.8: bytes=32 time=20ms TIL=50

Reply from 8.8.8.8: bytes=32 time=21ms TIL=50

 

Packets sent = 4, Received = 4, Lost = 0

min 20ms, max 26ms, avg 21ms



#12 Ivy74

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Posted 29 September 2014 - 09:49 AM

That means the computer itself has internet access. Now if you do a ping of www.google.com there is a chance it will fail (I can't recall if a proxy setting effects that). Either way, if you go into IE and remove the Proxy entry you should be in the clear. Let me know.


***Note***

My job has blocked Europe by the firewall which means I can't access this site from the office anymore. So I will barely be here if at all. In case you cared.  :smash:


#13 jamie60509

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Posted 29 September 2014 - 10:05 AM

I pinged Google.com and got the same results as before.  I tried to ping apple.com and it timed out.  I opened IE settings and removed the entries from Connections > LAN Settings > Proxy server > Advanced but after I clicked OK my laptop froze for about 5 seconds then I checked the settings and the entries are there again


Edited by jamie60509, 29 September 2014 - 10:06 AM.


#14 Ivy74

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Posted 29 September 2014 - 10:16 AM

I pinged Google.com and got the same results as before.  I tried to ping apple.com and it timed out.  I opened IE settings and removed the entries from Connections > LAN Settings > Proxy server > Advanced but after I clicked OK my laptop froze for about 5 seconds then I checked the settings and the entries are there again

Well if this is a home computer I seriously doubt it's a GPO (Group Policy) putting it back. So if my assumptions are right (and usually they are in this field) I think you have a virus. How to get that removed. Well first and foremost I love Malwarebytes. But with you having the Proxy entry continuing to get there downloading/installing/updating will be a bit tricky. Now normally I would say just reboot and press F8 to get into Safe Mode with Networking but it's my understanding Windows 8 didn't make it that simple anymore. So here is a link that has instructions to get into Safe Mode with Networking. Once you get to that point manually remove the proxy entry, Google Malwarebytes, download/install/update. Then do a full scan. From there the rest will be obvious and reboot. You might have to remove the entry another time after a reboot and update us from there.

 

http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-including-safe-mode


Edited by Ivy74, 29 September 2014 - 10:17 AM.

***Note***

My job has blocked Europe by the firewall which means I can't access this site from the office anymore. So I will barely be here if at all. In case you cared.  :smash:


#15 jamie60509

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Posted 29 September 2014 - 10:28 AM

Thanks for the help, I'll give that a try later.

I'm wondering how I got infected in the first place, I have Kaspersky Internet Security 2014 installed and I would have thought that would stop this kind of thing from happening.

Thanks again

Edited by jamie60509, 29 September 2014 - 10:28 AM.





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