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Please Help Me


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1 reply to this topic

#1 lagnaf

lagnaf

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  • Local time:09:18 PM

Posted 25 November 2004 - 01:15 PM

My sister has asked me to look at her computer and see why its running so slow. She has been online for several months with no pop-up blocker no anti virus or anti spy ware software. her computer was totally screwed.

I used adaware several times before it finally ran clean. avg virusscan killed 432 different trojans.

It is still full of adware. and the local settings temp file is full of stuff that wont go away. I delete it restart and bam its back.

after the first round of scans i started getting error messages about advanced inf installer unable to locate a file. I will write this down next time it comes up and post it.

here is the hijack log and startup log

Logfile of HijackThis v1.98.2
Scan saved at 11:42:37 AM, on 11/25/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Yahoo!\browser\ybrwicon.exe
C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\CxtPls\CxtPls.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Loren\Local Settings\Temp\Temporary Directory 3 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://yahoo.sbc.com/dsl
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.drsnsrch.com/q.cgi?q=
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll (file missing)
O2 - BHO: MultiMPPObj Class - {002EB272-2590-4693-B166-FBD5D9B6FEA6} - C:\WINDOWS\multimpp.dll
O2 - BHO: (no name) - {016235BE-59D4-4CEB-ADD5-E2378282A1D9} - C:\Program Files\CxtPls\plg0\CxtPls.dll
O2 - BHO: Band Class - {01F44A8A-8C97-4325-A378-76E68DC4AB2E} - C:\WINDOWS\systb.dll
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Common\ycomp5_1_6_0.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {5FA6752A-C4A0-4222-88C2-928AE5AB4966} - (no file)
O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll (file missing)
O2 - BHO: (no name) - {D848A3CA-0BFB-4DE0-BA9E-A57F0CCA1C13} - (no file)
O2 - BHO: Search Help - {E8EAEB34-F7B5-4C55-87FF-720FAF53D841} - C:\Documents and Settings\Loren\Local Settings\Temp\G7pfIrU.dll (file missing)
O3 - Toolbar: (no name) - {339BB23F-A864-48C0-A59F-29EA915965EC} - (no file)
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [YBrowser] C:\Program Files\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [satmat] C:\WINDOWS\satmat.exe
O4 - HKLM\..\Run: [Win Server Updt] C:\WINDOWS\wupdt.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O8 - Extra context menu item: Open Picture in &Microsoft PhotoDraw - res://C:\PROGRA~1\MICROS~4\Office\1033\phdintl.dll/phdContext.htm
O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra button: Ebates - {6685509E-B47B-4f47-8E16-9A5F3A62F683} - file://C:\Program Files\Ebates_MoeMoneyMaker\Sy350\Tp350\scri350a.htm (file missing) (HKCU)
O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540006} (CInstall Class) - http://www.errorguard.com/installation/Install.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab
O18 - Protocol: g7ps - {9EACF0FB-4FC7-436E-989B-3197142AD979} - C:\Program Files\Common Files\G7PS\Shared Files\G7PSDLL\G7PS.dll



StartupList report, 11/25/2004, 11:56:42 AM
StartupList version: 1.52
Started from : C:\Documents and Settings\Loren\Local Settings\Temp\Temporary Directory 1 for startuplist.zip\StartupList.EXE
Detected: Windows XP SP1 (WinNT 5.01.2600)
Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
* Using default options
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Yahoo!\browser\ybrwicon.exe
C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\CxtPls\CxtPls.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Loren\Local Settings\Temp\Temporary Directory 1 for startuplist.zip\StartupList.exe

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

IgfxTray = C:\WINDOWS\System32\igfxtray.exe
HotKeysCmds = C:\WINDOWS\System32\hkcmd.exe
dla = C:\WINDOWS\system32\dla\tfswctrl.exe
PCMService = "C:\Program Files\Dell\Media Experience\PCMService.exe"

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

Sonic RecordNow! =
MSMSGS = "C:\Program Files\Messenger\msmsgs.exe" /background

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe
SCRNSAVE.EXE=*Registry value not found*
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - C:\WINDOWS\multimpp.dll - {002EB272-2590-4693-B166-FBD5D9B6FEA6}
(no name) - C:\Program Files\CxtPls\plg0\CxtPls.dll - {016235BE-59D4-4CEB-ADD5-E2378282A1D9}
(no name) - C:\WINDOWS\systb.dll - {01F44A8A-8C97-4325-A378-76E68DC4AB2E}
(no name) - C:\Program Files\Yahoo!\Common\ycomp5_1_6_0.dll - {02478D38-C3F9-4efb-9B51-7695ECA05670}
(no name) - C:\WINDOWS\system32\dla\tfswshx.dll - {5CA3D70E-1895-11CF-8E15-001234567890}
(no name) - (no file) - {5FA6752A-C4A0-4222-88C2-928AE5AB4966}
(no name) - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll (file missing) - {87766247-311C-43B4-8499-3D5FEC94A183}
(no name) - (no file) - {D848A3CA-0BFB-4DE0-BA9E-A57F0CCA1C13}
Search Help - C:\Documents and Settings\Loren\Local Settings\Temp\G7pfIrU.dll (file missing) - {E8EAEB34-F7B5-4C55-87FF-720FAF53D841}

--------------------------------------------------

Enumerating Task Scheduler jobs:

McAfee.com Update Check (D9XHTQ31-Loren).job
McAfee.com Update Check (D9XHTQ31-Lynn).job
McAfee.com Update Check (D9XHTQ31-Owner).job
McAfee.com Update Check (D9XHTQ31-Susan).job

--------------------------------------------------

Enumerating Download Program Files:

[Microsoft Office Template and Media Control]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\IEAWSDC.DLL
CODEBASE = http://office.microsoft.com/templates/ieawsdc.cab

[CInstall Class]
InProcServer32 = C:\WINDOWS\DOWNLO~1\Install.dll
CODEBASE = http://www.errorguard.com/installation/Install.cab

[{30528230-99f7-4bb4-88d8-fa1d4f56a2ab}]
CODEBASE = C:\Program Files\Yahoo!\common\yinsthelper.dll

[YahooYMailTo Class]
InProcServer32 = C:\Program Files\Yahoo!\Common\ymmapi.dll
CODEBASE = http://download.yahoo.com/dl/installs/ymail/ymmapi.dll

[YAddBook Class]
InProcServer32 = C:\PROGRA~1\Yahoo!\Common\yaddbook.dll
CODEBASE = http://download.yahoo.com/dl/installs/yab_af.cab

[PhotosCtrl Class]
InProcServer32 = C:\Program Files\Yahoo!\Common\YPhotos.dll
CODEBASE = http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab

--------------------------------------------------

Enumerating Windows NT logon/logoff scripts:
*No scripts set to run*

Windows NT checkdisk command:
BootExecute = autocheck autochk *

Windows NT 'Wininit.ini':
PendingFileRenameOperations: C:\DOCUME~1\Loren\LOCALS~1\Temp\THI4236.tmp\custom.inf||C:\DOCUME~1\Loren\LOCALS~1\Temp\THI4236.tmp||C:\DOCUME~1\Loren\LOCALS~1\Temp\THI696A.tmp\custom.inf||C:\DOCUME~1\Loren\LOCALS~1\Temp\THI696A.tmp


--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\System32\webcheck.dll
SysTray: C:\WINDOWS\System32\stobject.dll

--------------------------------------------------
End of report, 6,340 bytes
Report generated in 0.922 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only




This is a dell demension 2400 2.2g pentium 4 128 megs of ram

windows xp home service pack1.( service pack 2 wont install)

any help you can provide will be most appreciated

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#2 lagnaf

lagnaf
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Posted 25 November 2004 - 02:21 PM

Here are the error messages




advanced inf install

error unregistering the ocx c:/programsfiles/commonfiles/wintools/wtoolsb.dll




advanced inf install

infinstall failure reason:the data is invalid







setup error

setup cannot copy the file polall1r.exe
ensure that the location specified below is correct,or change it and insert "unknown" in the drive you specify
copy files from
C:\DOCUME~1\Loren\LOCALS~1\Temp\THI2667.tmp




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