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BSOD on windows 7 64bit hp pavillion laptop and need help please


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#1 sincere

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Posted 24 September 2014 - 01:46 PM

I have a hp pavillion win7 pc that as of late has been experiencing bsod. I have an issue to which the pc wont even boot if there is any devices plugged into the usb port. 

 

It has a AMD Phenom II N640 Dual Core Processor 2.90Ghz with 4Gb ram and 500Gb hard drive

 

 

As far as test ran i have checked the core temp (which is normal)

I have checked the bios including updating them as well as rolling them back to the original bios.

I have did a system restore, as well as a complete pc reset to the original manufacture status.

I have did a memtest

I checked the drives etc... and everything has passed with no problems.

I scanned for viruses as welll as cleaned th pc and defragged, basically every type to cleaning procedure you can do.

I did the unplug the pc and take out the battery etc... trick and that did work for awhile.

I opened and dusted out the inside of the pc, as well as checked the fans for dust/dirt/debris.

I tested the system memory as well as the hard disk drive.(which is not a ssd)

 

Here is the error message i receive every single time.

 

 

Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7600.2.0.0.768.3
  Locale ID: 1033
 
Additional information about the problem:
  BCCode: 124
  BCP1: 0000000000000000
  BCP2: FFFFFA8004984038
  BCP3: 00000000F60E2000
  BCP4: 00000000DE000145
  OS Version: 6_1_7600
  Service Pack: 0_0
  Product: 768_1
 
thats the windows error message and this is what came up from bluescreen viewer program
 
Dump File         : 091914-61355-01.dmp
Crash Time        : 9/19/2014 1:53:36 AM
Bug Check String  : 
Bug Check Code    : 0x00000124
Parameter 1       : 00000000`00000000
Parameter 2       : fffffa80`0480d038
Parameter 3       : 00000000`b62ea000
Parameter 4       : 00000000`e8000175
Caused By Driver  : hal.dll
Caused By Address : hal.dll+12a3b
File Description  : Hardware Abstraction Layer DLL
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\091914-61355-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 274,600
Dump File Time    : 9/19/2014 1:55:57 AM
 
I also scanned with hijack this and saw no errors. But due to how long the report is i felt it would be to long to post in a reply.
 
Anyhow ive tried just about everything i could think of but i know i dont know everything and any help, insight or suggestions would be greatly appreciated.
 

Edited by sincere, 24 September 2014 - 01:53 PM.


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#2 hamluis

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Posted 24 September 2014 - 03:00 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 

 <<I have an issue to which the pc wont even boot if there is any devices plugged into the usb port.>>

 

That would seemingly indicate a USB device failure preventing Windows from properly accounting for connected hardware, IMO. 

Louis






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