Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Canít reach the Web! No Browser will load but Outlook Email is fine.


  • Please log in to reply
30 replies to this topic

#1 yorocco7

yorocco7

  • Members
  • 166 posts
  • OFFLINE
  •  
  • Local time:03:30 PM

Posted 24 September 2014 - 01:54 AM

       Quick background: I’m sending this via my Vista D: partition. I use it for emergencies since it was the native OS on this laptop. The problem I’m having is on the Win7 C: partition which I use 99%. My laptop is connected by Cat5 to router & modem. I did something stupid in hopes I could fix the issue of ESPN embedded video always crashing the last 6 month or so. I thought I was downloading the newest flash release but nearly in time realized it was a pop-up add not the real thing. I tried to stop it but too late. I got 5 new unwanted programs on my Laptop. I went to “programs” & tried to manually uninstall them. Some came off easy, others refused to uninstall. It was like the last uninstall didn’t work. I’d give it 15-20 mins & move to the next to uninstall. It would say. Allow previous uninstall to finish. I rebooted several times & no luck. At this point I could still get online with default Firefox, but an annoying new tab would pop up. I ran Malewarebytes. It found a lot of stuff & I quarantined all of it. I rebooted & now I can’t get any browser to access the web. They don’t even fully load to where you get “File” etc… Once you boot up the PC the last thing to come on is the little flag in the right corner with the warning sign. It says Firewall is off. All options to open the firewall setting or to just turn it on are blocked. “Action Center can’t turn on firewall”. I try manually & still can’t. My next thought was to back the system to a Restore point. I could only go back to right when the trouble started. The furthest recorded action was my trying to uninstall one of the bad programs. I tried to find something from the night before but no luck. I did the restore twice & both time I got an antivirus or firewall error that would not let the restore complete. I went into Msconfig & made sure to enable all servicers & all Startups listed. Every time I go back after reboot Avast is unchecked & Base Filtering Engine is unchecked. No matter what I do I can not get them to stay checked after reboot. I would go into task manager-services- selected Avast which is stopped. I try to start & get the “Access Denied” error window.  I can’t run Avast.  In Safe mode sometimes it loads then crashes before it can start. It just hangs with the spinning circle of death. When launching from “All Programs” then “As Admin” you can see it in the task manager 12,000K but no interface is seen. Any program that has anything to do with malware/spyware/ anti-virus loads then hangs with the circle of death. Sometimes you can not end process or end process tree.

     My friend thinks the virus is blocking all programs that try to get out to internet. Its lone exception is Outlook Email. I have been able to send & receive them all day/night. He could “ping” yahoo.com” but can’t open any type of browser. My friend said all web-browsers use IE info or setting to make their browsers work. So he uninstalled IE & reinstalled. Did not help. Skype, kayako Live chat & Teamviewer  service can not get to the web. When you launch any of these & any browser you can see them listed as active in Task Manager-Processes.  Skype show 50,000K memory which is about normal. Firefox or IE are at just 5,000K-8,000K memory. Normally they would start in the 200,000K at least.  All the same problems happen in Safe Mode & Safe Mode with Networking. I was able to run Glary 4 (not updated since April) while in Safe/network mode. It didn’t help. Strangely MS Security Essentials says: Protected. It even lets me update in real-time so I assume it’s getting to the web.  Dropbox works if I close it in task manager then re-open it “As Admin”. As last ditch effort my friend tried to use Combofix. It will not load/install. It hangs at the half way point. (Output Folder C:\32788R2….)

 I really would like to not format the drive & reinstall Win7. Any help would be greatly appreciated!!!


Acer 5738Z - Pent.Dual Core T4200 2.0GHz - 4.00GB RAM - 64-Bit Vista Biz & Win7 Pro -Latest Moz.F.F. & T.B.- Avast!

BC AdBot (Login to Remove)

 


#2 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,735 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:12:30 PM

Posted 24 September 2014 - 06:07 PM

NOTE 1. Use another working computer to download following tools. Use USB flash drive to transfer them from good computer to the bad one.
NOTE 2. Install Panda USB Vaccine, or BitDefender’s USB Immunizer on GOOD computer to protect it from any infected USB device.

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"



p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.

 


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 NYKrumrie

NYKrumrie

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:02:30 PM

Posted 24 September 2014 - 06:26 PM

Thanks so much for the detailed info!!! That's a lot to digest but I'll do about anything at this point. Here's something interesting that might mean something. Today i was able to download & install Windows Updates the system checks for automatically. That & email have been the only ways I can get out to the web on that PC. My buddy said its becuase those two functions don't require the use of any browsers most likely. I'll try all your suggestion & report back asap! Thanks again!


Acer Laptop-Pent.duo 2ghz- Win7pro x64 SP1- 4GB ram- Avast!

#4 NYKrumrie

NYKrumrie

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:02:30 PM

Posted 24 September 2014 - 07:04 PM

I've started the 1st steps should I post reports as I get them (Ex. I have the Security checkup report now) or do you want them in 1 big post?


Acer Laptop-Pent.duo 2ghz- Win7pro x64 SP1- 4GB ram- Avast!

#5 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,735 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:12:30 PM

Posted 24 September 2014 - 07:17 PM

It doesn't matter to me.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#6 NYKrumrie

NYKrumrie

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:02:30 PM

Posted 24 September 2014 - 08:13 PM

This took over 30-40 minutes to create buy here is the "checkup report" from the bad Win 7 Pro partition.

---------------  

 Results of screen317's Security Check version 0.99.87  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
Microsoft Security Essentials   
avast! Antivirus                
 Antivirus out of date! (On Access scanning disabled!)
`````````Anti-malwarea/Other Utilities Check:`````````
 Adobe Flash Player 15.0.0.152  
 Adobe Reader 10.1.12 Adobe Reader out of Date!  
 Mozilla Firefox (32.0.2)
 Mozilla Thunderbird (24.6.0)
 Google Chrome 37.0.2062.103  
 Google Chrome 37.0.2062.120  
 Google Chrome Plugins...  
````````Process Check: objlist.exe by Laurent````````  
 Microsoft Security Essentials MSMpEng.exe
 Microsoft Security Essentials msseces.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````

------------------------------------------------------------------------------------ 

I wasn't sure if you needed the report from my "good" laptop. It's a HP Mini running XP.

I made one anyway if you need it.,


Acer Laptop-Pent.duo 2ghz- Win7pro x64 SP1- 4GB ram- Avast!

#7 NYKrumrie

NYKrumrie

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:02:30 PM

Posted 24 September 2014 - 08:43 PM

Farbar Service Scanner Version: 21-07-2014
Ran by John (administrator) on 24-09-2014 at 21:39:47
Running from "C:\Users\John\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============
MpsSvc Service is not running. Checking service configuration:
The start type of MpsSvc service is OK.
The ImagePath of MpsSvc service is OK.
The ServiceDll of MpsSvc service is OK.

bfe Service is not running. Checking service configuration:
The start type of bfe service is set to Disabled. The default start type is Auto.
The ImagePath of bfe service is OK.
The ServiceDll of bfe service is OK.


Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****


Acer Laptop-Pent.duo 2ghz- Win7pro x64 SP1- 4GB ram- Avast!

#8 NYKrumrie

NYKrumrie

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:02:30 PM

Posted 24 September 2014 - 11:56 PM

I let MiniTool for 2 hours. It looked like it was running. It was on "Getting ipconfig". I looked at "Task Manager" it didn't say "Not responding" but I know soemthing was wrong. It shouldn't take that long. I clossed it & re-ran & in a matter of seconds I got this report below:

-----------------------------------------------------------

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by John (administrator) on 24-09-2014 at 21:50:35
Running from "C:\Users\John\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

Hosts file not detected in the default directory
========================= IP Configuration: ================================

Atheros AR5B91 Wireless Network Adapter = Wireless Network Connection (Connected)
Broadcom NetLink ™ Gigabit Ethernet = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Rocco-Win7-x64
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : nyc.rr.com
   Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
   Physical Address. . . . . . . . . : 00-1F-16-97-C8-AB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Atheros AR5B91 Wireless Network Adapter
   Physical Address. . . . . . . . . : 00-24-2C-6B-22-4A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::fd3e:eba6:bdce:57c8%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.4(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, September 24, 2014 4:29:48 PM
   Lease Expires . . . . . . . . . . : Thursday, September 25, 2014 7:58:36 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 218113068
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-F0-FB-11-00-1F-16-97-C8-AB
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 06-24-2C-6B-22-4A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{E0246336-BCBB-4CD6-9E1C-735A1459B4BA}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 21:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 


Acer Laptop-Pent.duo 2ghz- Win7pro x64 SP1- 4GB ram- Avast!

#9 NYKrumrie

NYKrumrie

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:02:30 PM

Posted 25 September 2014 - 01:47 AM

It absolutely will not let me install & run MBAM 2.0. The progress bar goes right up to the last 1/2 inch & then it hangs. I'm done in & uninstalled what's been added to the system several times.but still can not get it to completely install. It will event create the descktop icon but when you double click, it acts like its going to launch then it hangs. I can see the program running in the task manager but there is no program on the screen.I have tried ounce in safe mode with networking. It looks like it will unstall. The progress bar goes right to the end. I let it sit for 5 mins & checked task manager. It said Setup not responding. I'm going to try 1 or 2 other things. I'm not sure if should move on the the MB-Anti Rootkit steps if MBAM 2.0 won't run. Any suggestions?


Acer Laptop-Pent.duo 2ghz- Win7pro x64 SP1- 4GB ram- Avast!

#10 NYKrumrie

NYKrumrie

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:02:30 PM

Posted 25 September 2014 - 02:24 AM

I tried to install MB-AntiRootkit but as might be expected it crashed during install. it won't let me end it's procces or tree in task manager. It's like there is a little demon in the system that knows what to crash & when. ...My emails get out. I just pinged yahoo.com & all 4 packs were received each time. Could it be something like my ports or IP address got altered? :-/


Acer Laptop-Pent.duo 2ghz- Win7pro x64 SP1- 4GB ram- Avast!

#11 NYKrumrie

NYKrumrie

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:02:30 PM

Posted 25 September 2014 - 03:26 AM

Well I think I tricked it into doing something!!! I installed & updated MB-Anti Roolkit on my safe XP laptop. Then I took the program folder that was created on the desktop & put it on the USB drive. I plug the USB into the bad PC in Safe / No Network mode. I went into the program folder on the USB drive, found the .exe & double clicked. It's showing an active scan of the C; drive on the bad PC which is...good :-) I was worried since I kept the program all on F: drive it would only scan F: but its doing C: now. I think maybe in Safe NON-Network mode the bug or virus is more dormant since there is no web connection. Or I'm wasting my time scanning in Safe Mode. I'll try the same steps with MBAM 2.0 after. I have a feeling this will take awhile. I'll start up again in the morning.


Acer Laptop-Pent.duo 2ghz- Win7pro x64 SP1- 4GB ram- Avast!

#12 NYKrumrie

NYKrumrie

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:02:30 PM

Posted 25 September 2014 - 03:55 AM

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1012

© Malwarebytes Corporation 2011-2012

OS version: 5.1.2600 Windows XP Service Pack 3 x86

Account is Administrative

Internet Explorer version: 7.0.5730.13

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 1.596000 GHz
Memory total: 2138419200, free: 456798208

Downloaded database version: v2014.09.25.03
Downloaded database version: v2014.09.19.01
=======================================


---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1012

© Malwarebytes Corporation 2011-2012

OS version: 5.1.2600 Windows XP Service Pack 3 x86

Account is Administrative

Internet Explorer version: 7.0.5730.13

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 1.596000 GHz
Memory total: 2138419200, free: 426917888

=======================================


---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1012

© Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

System is currently in a safe mode

Account is Administrative

Internet Explorer version: 11.0.9600.17280

File system is: FAT
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED
CPU speed: 1.995000 GHz
Memory total: 4220440576, free: 3393081344

=======================================
Initializing...
------------ Kernel report ------------
     09/25/2014 04:12:34
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\DRIVERS\compbatt.sys
\SystemRoot\system32\DRIVERS\BATTC.SYS
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\drivers\vmbus.sys
\SystemRoot\system32\drivers\winhv.sys
\SystemRoot\system32\DRIVERS\iaStor.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\drivers\msahci.sys
\SystemRoot\system32\drivers\PCIIDEX.SYS
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\vmstorfl.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\DRIVERS\disk.sys
\SystemRoot\system32\DRIVERS\CLASSPNP.SYS
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\usbuhci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\drivers\HDAudBus.sys
\SystemRoot\system32\DRIVERS\i8042prt.sys
\SystemRoot\SysWOW64\Drivers\DKbFltr.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\system32\drivers\wmiacpi.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\SystemRoot\system32\drivers\CompositeBus.sys
\SystemRoot\system32\drivers\mssmbios.sys
\SystemRoot\system32\DRIVERS\rdpbus.sys
\SystemRoot\system32\drivers\termdd.sys
\SystemRoot\system32\drivers\swenum.sys
\SystemRoot\system32\drivers\ks.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\fastfat.SYS
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_iaStor.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\System32\drivers\dxg.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\framebuf.dll
\SystemRoot\System32\ATMFD.DLL
\SystemRoot\system32\DRIVERS\USBSTOR.SYS
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk1\DR2
Upper Device Object: 0xfffffa80068c3230
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\0000007e\
Lower Device Object: 0xfffffa8006ba0b60
Lower Device Driver Name: \Driver\USBSTOR\
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa8005775060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IAAStorageDevice-1\
Lower Device Object: 0xfffffa8004697050
Lower Device Driver Name: \Driver\iaStor\
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa8005775060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8005775b90, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8005775060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa8004697050, DeviceName: \Device\Ide\IAAStorageDevice-1\, DriverName: \Driver\iaStor\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 73A8FE54

Partition information:

    Partition 0 type is Other (0x27)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 2048  Numsec = 24576000

    Partition 1 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 24578064  Numsec = 252398601
    Partition file system is NTFS
    Partition is bootable

    Partition 2 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 276976665  Numsec = 211415400

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

Disk Size: 250059350016 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-2047-488377168-488397168)...
Done!
Physical Sector Size: 512
Drive: 1, DevicePointer: 0xfffffa80068c3230, DeviceName: \Device\Harddisk1\DR2\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa800699d9c0, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa80068c3230, DeviceName: \Device\Harddisk1\DR2\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa8006ba0b60, DeviceName: \Device\0000007e\, DriverName: \Driver\USBSTOR\
------------ End ----------
Alternate DeviceName: \Device\Harddisk1\DR2\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
Drive 1
Scanning MBR on drive 1...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: C3072E18

Partition information:

    Partition 0 type is Other (0x6)
    Partition is ACTIVE.
    Partition starts at LBA: 32  Numsec = 1904608
    Partition file system is FAT
    Partition is not bootable

    Partition 1 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

Disk Size: 975175680 bytes
Sector size: 512 bytes

Done!
Scan finished
=======================================

 


Acer Laptop-Pent.duo 2ghz- Win7pro x64 SP1- 4GB ram- Avast!

#13 NYKrumrie

NYKrumrie

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:02:30 PM

Posted 25 September 2014 - 12:39 PM

Ah Ha!! I think I was able to trick the bug. I was able to run MBAM 2.0 with a fresh update from the Vista partition & force it to scan both Win7 & Vista drives. It took nearly 8 hours to complete but here is the scan report.

--------------------------------------------------------- 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 9/25/2014
Scan Time: 5:33:13 AM
Logfile: MBAM System scan report.txt
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.09.25.03
Rootkit Database: v2014.09.19.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows Vista Service Pack 2
CPU: x64
File System: NTFS
User: Rocco

Scan Type: Custom Scan
Result: Completed
Objects Scanned: 708274
Time Elapsed: 7 hr, 40 min, 21 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 2
PUP.Optional.Spigot, HKU\S-1-5-21-1758015870-197859154-1921514140-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\Search Protection, Quarantined, [2164856a512abe78c1cadfdcc23fa060],
PUP.Optional.MyEmoticons.A, HKU\S-1-5-21-1758015870-197859154-1921514140-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\APPDATALOW\SOFTWARE\Search Protection, Quarantined, [97ee12ddf487b97d917fa892ee1560a0],

Registry Values: 0
(No malicious items detected)

Registry Data: 1
PUP.Optional.Spigot.A, HKU\S-1-5-21-1758015870-197859154-1921514140-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\INTERNET EXPLORER\MAIN|Start Page, http://search.yahoo.com?type=714647&fr=spigot-yhp-ie, Good: (www.google.com), Bad: (http://search.yahoo.com?type=714647&fr=spigot-yhp-ie),Replaced,[770e9758087302345e71ef12d5306799]

Folders: 0
(No malicious items detected)

Files: 1
PUP.Optional.Spigot, C:\Users\Rocco\AppData\Roaming\Search Protection\Uninstall.exe, Quarantined, [2164856a512abe78c1cadfdcc23fa060],

Physical Sectors: 0
(No malicious items detected)


(end)


Acer Laptop-Pent.duo 2ghz- Win7pro x64 SP1- 4GB ram- Avast!

#14 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,735 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:12:30 PM

Posted 25 September 2014 - 04:14 PM

Nicely done :)

 

I can see several issues there but first things first.

 

p22002970.gif You're running two AV programs, MSE and Avast.

You must uninstall one of them.

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


 


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#15 NYKrumrie

NYKrumrie

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:02:30 PM

Posted 25 September 2014 - 05:31 PM

Thanks for getting back to me. I'm pretty sure I've had both AV programs installed forever. I just never use the Windows one. I assumed it was some Windows bloatware. It never finds anything.on the rare times I run it. Here are some additional facts ran across that you might want to know about.

-I already thought about uninstalling Avast. I thought maybe erasing one of the problem programs will fix the larger issues. The problem is Avast wouldn't let me. I tried after normal reboot & in safe mode. It gets to "sending statistics" then hangs. I have to go into task manager to end the process & even then I have to do it from the "Processes": not "Applications". Error window comes up " The operation could not be completed. Access is denied".  The "service" says its stopped as usual. The only way to clear the frozen Avast program interface is reboot. :-(

-I know the firewall is an issue. I went into Services/Windows Firewall/Properties. Startup is set to Automatic but the status is: Stopped. I hit the Start button & get " error window: "Windows could not start the Windows Firewall service on the Local Computer. Error 1068: The dependency service or group failed to start" have no idea what the means.

-So the big questions are...how do you uninstall something that will not let you uninstall it? How to you turn something on if its being prevented to start?

 

Pretty tough nut to crack aye :-/


Acer Laptop-Pent.duo 2ghz- Win7pro x64 SP1- 4GB ram- Avast!




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users